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The differences between technician support tiers and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a technical support specialist. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technician Support Tier | Technical Support Specialist | |
| Yearly salary | $54,889 | $48,667 |
| Hourly rate | $26.39 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technician support tiers and technical support specialists have different pay scales, as shown below.
| Technician Support Tier | Technical Support Specialist | |
| Average salary | $54,889 | $48,667 |
| Salary range | Between $38,000 And $78,000 | Between $30,000 And $76,000 |
| Highest paying City | Benicia, CA | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Scantron | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a technician support tier and a technical support specialist in terms of educational background:
| Technician Support Tier | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support tiers' and technical support specialists' demographics:
| Technician Support Tier | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |