Telephone sales representative vs associate sales representative

The differences between telephone sales representatives and associate sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate sales representative has an average salary of $51,007, which is higher than the $28,512 average annual salary of a telephone sales representative.

The top three skills for a telephone sales representative include outbound calls, telephone sales and life insurance. The most important skills for an associate sales representative are work ethic, patients, and product knowledge.

Telephone sales representative vs associate sales representative overview

	Telephone Sales Representative	Associate Sales Representative
Yearly salary	$28,512	$51,007
Hourly rate	$13.71	$24.52
Growth rate	-4%	4%
Number of jobs	214,765	333,049
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 59%
Average age	37	47
Years of experience	-	4

What does a telephone sales representative do?

The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.

What does an associate sales representative do?

The duties of an associate sales representative depend on one's line of work or industry of employment. Their responsibilities typically revolve around reaching out to clients through calls or door-to-door visits, offering products and services, collecting payments, addressing issues and concerns, and performing corrective measures when necessary. An associate sales representative often has a quota and deadline to reach; therefore, it is essential to be sales driven and goal-oriented. Furthermore, one must adhere to the policies and regulations of the company.

Telephone sales representative vs associate sales representative salary

Telephone sales representatives and associate sales representatives have different pay scales, as shown below.

	Telephone Sales Representative	Associate Sales Representative
Average salary	$28,512	$51,007
Salary range	Between $17,000 And $47,000	Between $37,000 And $68,000
Highest paying City	Beverly, MA	Boston, MA
Highest paying state	Connecticut	Massachusetts
Best paying company	UnitedHealth Group	Verint
Best paying industry	Media	Health Care

Differences between telephone sales representative and associate sales representative education

There are a few differences between a telephone sales representative and an associate sales representative in terms of educational background:

	Telephone Sales Representative	Associate Sales Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	-	SUNY College of Technology at Alfred

Telephone sales representative vs associate sales representative demographics

Here are the differences between telephone sales representatives' and associate sales representatives' demographics:

	Telephone Sales Representative	Associate Sales Representative
Average age	37	47
Gender ratio	Male, 41.5% Female, 58.5%	Male, 50.8% Female, 49.2%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	6%

Differences between telephone sales representative and associate sales representative duties and responsibilities

Telephone sales representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Maintain HIPAA regulations and standards.
Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Follow governmental regulations and HIPAA guidelines.
Locate and troubleshoot items that customers have purchased

Associate sales representative example responsibilities.

Manage organization website and Facebook page; writing articles for websites and newsletters.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Learned how to ask proper questions and communicate MetLife's product differentiators against competition

Telephone sales representative vs associate sales representative skills

Common telephone sales representative skills

Outbound Calls, 18%
Telephone Sales, 11%
Life Insurance, 11%
Product Knowledge, 7%
Customer Service, 7%
Inbound Calls, 6%

Common associate sales representative skills

Work Ethic, 16%
Patients, 13%
Product Knowledge, 12%
Excellent Interpersonal, 7%
Excellent Organizational, 4%
Sales Techniques, 4%

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Telephone Sales Representative
Telephone Sales Representative vs Associate Sales Representative

Updated January 8, 2025

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