Telephone sales representative vs customer sales representative

The differences between telephone sales representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $28,512 average annual salary of a telephone sales representative.

The top three skills for a telephone sales representative include outbound calls, telephone sales and life insurance. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Telephone sales representative vs customer sales representative overview

	Telephone Sales Representative	Customer Sales Representative
Yearly salary	$28,512	$38,744
Hourly rate	$13.71	$18.63
Growth rate	-4%	-4%
Number of jobs	214,765	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 37%
Average age	37	40
Years of experience	-	12

What does a telephone sales representative do?

The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Telephone sales representative vs customer sales representative salary

Telephone sales representatives and customer sales representatives have different pay scales, as shown below.

	Telephone Sales Representative	Customer Sales Representative
Average salary	$28,512	$38,744
Salary range	Between $17,000 And $47,000	Between $27,000 And $54,000
Highest paying City	Beverly, MA	Santa Rosa, CA
Highest paying state	Connecticut	Hawaii
Best paying company	UnitedHealth Group	Merck
Best paying industry	Media	Finance

Differences between telephone sales representative and customer sales representative education

There are a few differences between a telephone sales representative and a customer sales representative in terms of educational background:

	Telephone Sales Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Telephone sales representative vs customer sales representative demographics

Here are the differences between telephone sales representatives' and customer sales representatives' demographics:

	Telephone Sales Representative	Customer Sales Representative
Average age	37	40
Gender ratio	Male, 41.5% Female, 58.5%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telephone sales representative and customer sales representative duties and responsibilities

Telephone sales representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Maintain HIPAA regulations and standards.
Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Follow governmental regulations and HIPAA guidelines.
Locate and troubleshoot items that customers have purchased

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Telephone sales representative vs customer sales representative skills

Common telephone sales representative skills

Outbound Calls, 18%
Telephone Sales, 11%
Life Insurance, 11%
Product Knowledge, 7%
Customer Service, 7%
Inbound Calls, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Telephone Sales Representative
Telephone Sales Representative vs Customer Sales Representative

Updated January 8, 2025

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