Telephone sales representative vs inbound sale representative

The differences between telephone sales representatives and inbound sale representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $28,512 average annual salary of a telephone sales representative.

The top three skills for a telephone sales representative include outbound calls, telephone sales and life insurance. The most important skills for an inbound sale representative are excellent interpersonal, customer service, and mutual funds.

Telephone sales representative vs inbound sale representative overview

	Telephone Sales Representative	Inbound Sale Representative
Yearly salary	$28,512	$46,054
Hourly rate	$13.71	$22.14
Growth rate	-4%	5%
Number of jobs	214,765	118,186
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 38%
Average age	37	46
Years of experience	-	8

What does a telephone sales representative do?

The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.

What does an inbound sale representative do?

An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.

Telephone sales representative vs inbound sale representative salary

Telephone sales representatives and inbound sale representatives have different pay scales, as shown below.

	Telephone Sales Representative	Inbound Sale Representative
Average salary	$28,512	$46,054
Salary range	Between $17,000 And $47,000	Between $27,000 And $75,000
Highest paying City	Beverly, MA	Boston, MA
Highest paying state	Connecticut	Massachusetts
Best paying company	UnitedHealth Group	Altice USA
Best paying industry	Media	-

Differences between telephone sales representative and inbound sale representative education

There are a few differences between a telephone sales representative and an inbound sale representative in terms of educational background:

	Telephone Sales Representative	Inbound Sale Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	University of Southern California

Telephone sales representative vs inbound sale representative demographics

Here are the differences between telephone sales representatives' and inbound sale representatives' demographics:

	Telephone Sales Representative	Inbound Sale Representative
Average age	37	46
Gender ratio	Male, 41.5% Female, 58.5%	Male, 46.4% Female, 53.6%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	7%

Differences between telephone sales representative and inbound sale representative duties and responsibilities

Telephone sales representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Maintain HIPAA regulations and standards.
Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Follow governmental regulations and HIPAA guidelines.
Locate and troubleshoot items that customers have purchased

Inbound sale representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Succeed at inbound sales role utilizing quick rapport building talent while upselling customers.
Create excellent customer service skills and multitasking, by providing professional, reliable customer service in a fast-pace working environment.
Perform adjustments to customers accounts in the CSG and Comtrac database.
Influence and sell CDV and CHSI to new and existing customers.
Meet customers needs and upselling by offering additional products and services base on discovery questions.

Telephone sales representative vs inbound sale representative skills

Common telephone sales representative skills

Outbound Calls, 18%
Telephone Sales, 11%
Life Insurance, 11%
Product Knowledge, 7%
Customer Service, 7%
Inbound Calls, 6%

Common inbound sale representative skills

Excellent Interpersonal, 21%
Customer Service, 10%
Mutual Funds, 9%
Excellent Organizational, 9%
Data Entry, 5%
Customer Inquiries, 5%

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Telephone Sales Representative
Telephone Sales Representative vs Inbound Sale Representative

Updated January 8, 2025

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