Telephone sales representative vs phone representative

The differences between telephone sales representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a phone representative has an average salary of $42,827, which is higher than the $28,512 average annual salary of a telephone sales representative.

The top three skills for a telephone sales representative include outbound calls, telephone sales and life insurance. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Telephone sales representative vs phone representative overview

	Telephone Sales Representative	Phone Representative
Yearly salary	$28,512	$42,827
Hourly rate	$13.71	$20.59
Growth rate	-4%	-4%
Number of jobs	214,765	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	High School Diploma, 37%
Average age	37	40
Years of experience	-	12

What does a telephone sales representative do?

The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Telephone sales representative vs phone representative salary

Telephone sales representatives and phone representatives have different pay scales, as shown below.

	Telephone Sales Representative	Phone Representative
Average salary	$28,512	$42,827
Salary range	Between $17,000 And $47,000	Between $26,000 And $68,000
Highest paying City	Beverly, MA	Norco, CA
Highest paying state	Connecticut	California
Best paying company	UnitedHealth Group	Press Ganey
Best paying industry	Media	Health Care

Differences between telephone sales representative and phone representative education

There are a few differences between a telephone sales representative and a phone representative in terms of educational background:

	Telephone Sales Representative	Phone Representative
Most common degree	Bachelor's Degree, 32%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Telephone sales representative vs phone representative demographics

Here are the differences between telephone sales representatives' and phone representatives' demographics:

	Telephone Sales Representative	Phone Representative
Average age	37	40
Gender ratio	Male, 41.5% Female, 58.5%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telephone sales representative and phone representative duties and responsibilities

Telephone sales representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Maintain HIPAA regulations and standards.
Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Follow governmental regulations and HIPAA guidelines.
Locate and troubleshoot items that customers have purchased

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Telephone sales representative vs phone representative skills

Common telephone sales representative skills

Outbound Calls, 18%
Telephone Sales, 11%
Life Insurance, 11%
Product Knowledge, 7%
Customer Service, 7%
Inbound Calls, 6%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Telephone Sales Representative
Telephone Sales Representative vs Phone Representative

Updated January 8, 2025

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