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Telesales representative vs business sales representative

The differences between telesales representatives and business sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a telesales representative, becoming a business sales representative takes usually requires 2-4 years. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $58,288 average annual salary of a business sales representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a business sales representative are business sales, customer accounts, and customer service.

Telesales representative vs business sales representative overview

Telesales RepresentativeBusiness Sales Representative
Yearly salary$65,894$58,288
Hourly rate$31.68$28.02
Growth rate-4%4%
Number of jobs221,315226,438
Job satisfaction--
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 68%
Average age4047
Years of experience124

What does a telesales representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a business sales representative do?

A business sales representative's role is to develop strategies in identifying leads and opportunities to secure sales. Their responsibilities revolve around reaching out to clients to offer products and services, discussing the pricing and specifications of products, processing payments, and gathering necessary client information. They may also arrange appointments with clients to negotiate and sign contracts. Furthermore, as a business sales representative, it is essential to produce progress reports and presentations, handle issues and complaints, maintain records of all transactions, and regularly update databases.

Telesales representative vs business sales representative salary

Telesales representatives and business sales representatives have different pay scales, as shown below.

Telesales RepresentativeBusiness Sales Representative
Average salary$65,894$58,288
Salary rangeBetween $46,000 And $93,000Between $31,000 And $108,000
Highest paying CityIowa City, IABothell, WA
Highest paying stateIowaWashington
Best paying companyOracleAmazon
Best paying industry--

Differences between telesales representative and business sales representative education

There are a few differences between a telesales representative and a business sales representative in terms of educational background:

Telesales RepresentativeBusiness Sales Representative
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 68%
Most common majorBusinessBusiness
Most common college-Stanford University

Telesales representative vs business sales representative demographics

Here are the differences between telesales representatives' and business sales representatives' demographics:

Telesales RepresentativeBusiness Sales Representative
Average age4047
Gender ratioMale, 46.1% Female, 53.9%Male, 61.4% Female, 38.6%
Race ratioBlack or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2%
LGBT Percentage7%6%

Differences between telesales representative and business sales representative duties and responsibilities

Telesales representative example responsibilities.

  • Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
  • Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
  • Solicit cross-selling and upselling opportunities to new prospects and current customers.
  • Upgrade current customers who have Comcast services through outbound telephone solicitation.
  • Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
  • Demonstrate superb organizational and multitasking abilities
    • Show more

Business sales representative example responsibilities.

  • Lead recruitment and marketing efforts via social media channels such as LinkedIn, Google+, Facebook, etc.
  • Generate qualify leads through B2B telemarketing services specialize in identifying and nurturing prospects for computer hardware, software and technology services.
  • Assist with coordinating and organizing marketing projects such as direct mail and team telemarketing initiatives.
  • Generate qualify leads through B2B telemarketing services specialize in identifying and nurturing prospects for computer hardware, software and technology services.
  • Assist in the training of newly hire salespeople on technical aspects of CCTV camera systems.
  • Maintain a neat display kiosk that are up to par with Costco's standards
    • Show more

Telesales representative vs business sales representative skills

Common telesales representative skills
  • Customer Service, 17%
  • Inbound Calls, 9%
  • Lead Generation, 8%
  • Closes Sales, 7%
  • Customer Interaction, 7%
  • Telemarketing, 6%
Common business sales representative skills
  • Business Sales, 13%
  • Customer Accounts, 12%
  • Customer Service, 11%
  • Business Relationships, 11%
  • Lead Generation, 11%
  • Security Industry, 6%

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Updated January 8, 2025

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