Unit director vs service director

The differences between unit directors and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a unit director and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $74,346 average annual salary of a unit director.

The top three skills for a unit director include patients, patient care and customer service. The most important skills for a service director are patients, healthcare, and patient care.

Unit director vs service director overview

	Unit Director	Service Director
Yearly salary	$74,346	$114,981
Hourly rate	$35.74	$55.28
Growth rate	28%	28%
Number of jobs	41,585	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a unit director do?

A unit director is a management professional who is responsible for directing and managing a group of medical professionals in an organization. This director must manage the daily clinical and administrative duties for those professionals involved in the mental health hospitalization programs. The director must assist in recruiting healthcare professionals to maximize the branch and margin profits of the medical establishment. This director should also attend meetings with the OCFS program to discuss the performance and outcome measures of the program.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Unit director vs service director salary

Unit directors and service directors have different pay scales, as shown below.

	Unit Director	Service Director
Average salary	$74,346	$114,981
Salary range	Between $42,000 And $131,000	Between $70,000 And $188,000
Highest paying City	Fairfield, CT	San Francisco, CA
Highest paying state	Connecticut	California
Best paying company	Palo Alto Networks	Mayo Clinic
Best paying industry	Manufacturing	Technology

Differences between unit director and service director education

There are a few differences between a unit director and a service director in terms of educational background:

	Unit Director	Service Director
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 59%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Unit director vs service director demographics

Here are the differences between unit directors' and service directors' demographics:

	Unit Director	Service Director
Average age	47	47
Gender ratio	Male, 46.0% Female, 54.0%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 12.9% Unknown, 4.2% Hispanic or Latino, 13.8% Asian, 7.5% White, 60.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between unit director and service director duties and responsibilities

Unit director example responsibilities.

Prepare and manage payroll and purchasing, which include balancing of accounts within budgetary limits; establish daily interaction with clients.
Manage operational organizing of stock and equipment, order supplies and oversee building maintenance, cleanliness and security.
Provide case management services to residents in the Alzheimer's unit.
Migrate all operations to a new ERP and retail system with a successful implementation.
Develop and implement a program which assure quality of life for mid- stage Alzheimer's residents.
Oversee labor, as well as, payroll, purchases, complete work orders, and operating supplies.

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Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

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Unit director vs service director skills

Common unit director skills

Patients, 23%
Patient Care, 21%
Customer Service, 14%
Cleanliness, 7%
Staff Development, 6%
Customer Satisfaction, 5%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

Unit Director vs. similar jobs

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Updated January 8, 2025

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