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The differences between account coordinators and customer account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account coordinator, becoming a customer account manager takes usually requires 4-6 years. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $39,973 average annual salary of an account coordinator.
The top three skills for an account coordinator include customer service, data entry and powerpoint. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Account Coordinator | Customer Account Manager | |
| Yearly salary | $39,973 | $45,951 |
| Hourly rate | $19.22 | $22.09 |
| Growth rate | 8% | 8% |
| Number of jobs | 93,480 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 56% |
| Average age | 42 | 47 |
| Years of experience | 4 | 6 |
An account coordinator assists account executives by providing day-to-day administrative support such as preparing and filing sales contracts and reports. As coordinators, they must maintain a good relationship with their clients and vendors by addressing issues and with regular communication. Account coordinators must possess essential skills such as a strong business administration background, adept at both written and verbal communication, and excellent time management. They are also responsible for researching prospective clients and produce client feedbacks to their account management teams.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Account coordinators and customer account managers have different pay scales, as shown below.
| Account Coordinator | Customer Account Manager | |
| Average salary | $39,973 | $45,951 |
| Salary range | Between $29,000 And $54,000 | Between $29,000 And $72,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New York | Alaska |
| Best paying company | The American Musical and Dramatic Academy | Mouser Electronics |
| Best paying industry | Professional | Technology |
There are a few differences between an account coordinator and a customer account manager in terms of educational background:
| Account Coordinator | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between account coordinators' and customer account managers' demographics:
| Account Coordinator | Customer Account Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 27.5% Female, 72.5% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 5.3% White, 66.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 12% | 8% |