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The differences between account coordinators and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account coordinator, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, an account coordinator has an average salary of $39,973, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for an account coordinator include customer service, data entry and powerpoint. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Account Coordinator | Customer Service Representative Manager | |
| Yearly salary | $39,973 | $32,048 |
| Hourly rate | $19.22 | $15.41 |
| Growth rate | 8% | -4% |
| Number of jobs | 93,480 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 37% |
| Average age | 42 | 40 |
| Years of experience | 4 | 12 |
An account coordinator assists account executives by providing day-to-day administrative support such as preparing and filing sales contracts and reports. As coordinators, they must maintain a good relationship with their clients and vendors by addressing issues and with regular communication. Account coordinators must possess essential skills such as a strong business administration background, adept at both written and verbal communication, and excellent time management. They are also responsible for researching prospective clients and produce client feedbacks to their account management teams.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Account coordinators and customer service representative managers have different pay scales, as shown below.
| Account Coordinator | Customer Service Representative Manager | |
| Average salary | $39,973 | $32,048 |
| Salary range | Between $29,000 And $54,000 | Between $25,000 And $41,000 |
| Highest paying City | Washington, DC | San Jose, CA |
| Highest paying state | New York | California |
| Best paying company | The American Musical and Dramatic Academy | First Book |
| Best paying industry | Professional | Finance |
There are a few differences between an account coordinator and a customer service representative manager in terms of educational background:
| Account Coordinator | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Northwestern University | - |
Here are the differences between account coordinators' and customer service representative managers' demographics:
| Account Coordinator | Customer Service Representative Manager | |
| Average age | 42 | 40 |
| Gender ratio | Male, 27.5% Female, 72.5% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 5.3% White, 66.5% American Indian and Alaska Native, 0.6% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |