Administrative coordinator lead vs customer service supervisor

Differences between administrative coordinator lead and customer service supervisor duties and responsibilities

Administrative coordinator lead example responsibilities.

• Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
• Update various PowerPoint presentations and excel spreadsheets as requested.
• Verify accuracy of computer runs for payroll, absence tracking, benefits calculations and deductions.
• Train staff on policies and procedures, decision-making, compliance requirements, service delivery, payroll administration, and scheduling system.
• Assist VP with preparation of PowerPoint presentations and presentation materials.
• Maintain confidential information and follow department policy and procedures in accordance with HIPAA.
Show more

Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
Show more