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The differences between assistant service managers and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant service manager and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $48,923 average annual salary of an assistant service manager.
The top three skills for an assistant service manager include strong customer service, POS and customer issues. The most important skills for a service lead are food service, food safety, and exceptional client.
| Assistant Service Manager | Service Lead | |
| Yearly salary | $48,923 | $83,844 |
| Hourly rate | $23.52 | $40.31 |
| Growth rate | 6% | -4% |
| Number of jobs | 48,385 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Assistant service managers and service leads have different pay scales, as shown below.
| Assistant Service Manager | Service Lead | |
| Average salary | $48,923 | $83,844 |
| Salary range | Between $31,000 And $76,000 | Between $49,000 And $142,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | Claremont Graduate University | Meta |
| Best paying industry | Technology | - |
There are a few differences between an assistant service manager and a service lead in terms of educational background:
| Assistant Service Manager | Service Lead | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between assistant service managers' and service leads' demographics:
| Assistant Service Manager | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |