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The differences between associate customer service representatives and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate customer service representative and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for an associate customer service representative include patients, outbound calls and customer inquiries. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Associate Customer Service Representative | Customer Service Consultant | |
| Yearly salary | $35,215 | $37,471 |
| Hourly rate | $16.93 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,751 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Associate customer service representatives and customer service consultants have different pay scales, as shown below.
| Associate Customer Service Representative | Customer Service Consultant | |
| Average salary | $35,215 | $37,471 |
| Salary range | Between $26,000 And $46,000 | Between $20,000 And $68,000 |
| Highest paying City | Washington, DC | Hartford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Deutsche Bank | Accenture |
| Best paying industry | Finance | Technology |
There are a few differences between an associate customer service representative and a customer service consultant in terms of educational background:
| Associate Customer Service Representative | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between associate customer service representatives' and customer service consultants' demographics:
| Associate Customer Service Representative | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.1% Female, 64.9% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |