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The differences between branch operations managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a branch operations manager and an operations support manager. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $55,450 average annual salary of a branch operations manager.
The top three skills for a branch operations manager include customer satisfaction, human resources and security procedures. The most important skills for an operations support manager are customer service, project management, and human resources.
| Branch Operations Manager | Operations Support Manager | |
| Yearly salary | $55,450 | $79,730 |
| Hourly rate | $26.66 | $38.33 |
| Growth rate | 6% | 6% |
| Number of jobs | 354,841 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 65% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A branch operations manager is in charge of supervising and overseeing the operations of a store or business, ensuring smooth workflow and efficiency. Their responsibilities typically revolve around managing schedules and budgets, delegating tasks, setting monthly goals and objectives, liaising with clients, and assessing workforce performance. They must also resolve issues and perform clerical duties such as preparing progress and sales reports, handling calls and correspondence, and processing documentation. Furthermore, as a branch operations manager, it is essential to encourage and lead employees to reach goals, all while implementing the company's policies and regulations.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Branch operations managers and operations support managers have different pay scales, as shown below.
| Branch Operations Manager | Operations Support Manager | |
| Average salary | $55,450 | $79,730 |
| Salary range | Between $40,000 And $76,000 | Between $47,000 And $133,000 |
| Highest paying City | Cranston, RI | San Bruno, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Santander Bank | Meta |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a branch operations manager and an operations support manager in terms of educational background:
| Branch Operations Manager | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between branch operations managers' and operations support managers' demographics:
| Branch Operations Manager | Operations Support Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 56.6% Female, 43.4% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |