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The differences between business representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a business representative and a service representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a business representative include customer service, patients and powerpoint. The most important skills for a service representative are customer service, client service, and patients.
| Business Representative | Service Representative | |
| Yearly salary | $51,604 | $33,692 |
| Hourly rate | $24.81 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 197,264 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Business representatives and service representatives have different pay scales, as shown below.
| Business Representative | Service Representative | |
| Average salary | $51,604 | $33,692 |
| Salary range | Between $36,000 And $73,000 | Between $24,000 And $45,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Marathon Oil | Northern Trust |
| Best paying industry | Finance | Government |
There are a few differences between a business representative and a service representative in terms of educational background:
| Business Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between business representatives' and service representatives' demographics:
| Business Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.5% Female, 54.5% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |