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Call center representative jobs in Altoona, PA

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  • Customer Service Representative / Appointment Setter

    Integrity Construction and Windows, Inc.

    Call center representative job in Altoona, PA

    Customer Service Representative / Appointment Setter - Entry Level - Altoona, PA - $20/hr+ The Role Join Integrity Construction and Windows Inc., a family-owned and operated remodeling business with over 40 years of experience in Pennsylvania. We're hiring Entry-Level Customer Service Representatives / Call Center Appointment Setters to help schedule free home improvement estimates for our customers. As an Appointment Setter / Call Center Customer Service Rep, you'll: Make outbound calls to schedule appointments for home improvement services. Follow a proven script to connect with customers. Work in a fun, competitive, and supportive office environment. Hit daily and monthly goals to unlock higher earnings. This is an on-site position in Altoona, PA (not remote). Pay & Benefits: We offer a competitive pay structure that rewards effort: $160 per day guaranteed just for showing up + $75/day for hitting average performance + $40/day when you step up as team captain + $500/month in bonuses for hitting your goals Health benefits, job security, and paid training That means you could earn up to $1,500 per week while building your career in customer service! What We're Looking For No experience required - entry-level welcome. Positive, motivated, and trainable attitude. Competitive and goal-driven personality. Strong communication and phone skills. Apply today to join our Altoona, PA team and kickstart your career in customer service with Integrity Construction and Windows Inc.!
    $20 hourly 17h ago
  • Customer Service Representative (Full-Time)

    Dayton Freight 4.6company rating

    Call center representative job in Bedford, PA

    Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days
    $33k-39k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Fyzical Therapy and Balance Centers 3.7company rating

    Call center representative job in Windber, PA

    Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Windber, PA, that is a perfect fit for you! We are a fast-paced clinic that needs a great multi-tasker with great customer service who isn't afraid to learn new things. As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Multi-task with a smile Answer phones, act as a patient liaison, answer any questions from potential or current patients Gather new patient data; keep track of all patient referrals Disseminate information and collect patient intake information; act as a go-between for patients and physicians Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Verify insurance information and submit and track authorization requests in a timely manner Upload paperwork into our computer system Collect mail; distribute mail to proper areas/people Send benefits paperwork to our in-house biller Fax reports to physicians; keep a log of incoming reports Communicate with the office manager and clinicians about scheduling/patient arrival Help with clinic up-keep throughout the day Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion Punctual, ready to start at specific time Must be flexible with hours. Shifts vary M-F, however, current need is 7:00am-3:30pm. Looking for fulltime with benefit package. Must be a team player. We are not currently wearing masks (covering mouth, nose and chin), however, if it becomes required, then participation is mandatory due to our clientele.
    $27k-35k yearly est. 26d ago
  • Customer Service Representative - State Farm Agent Team Member

    Lisa Mancinelli-State Farm Agent

    Call center representative job in Hollidaysburg, PA

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-35k yearly est. 23d ago
  • Customer Service Representative - State Farm Agent Team Member

    George Stone-State Farm Agent

    Call center representative job in Bellefonte, PA

    Job DescriptionBenefits: Simple IRA with employer match Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with George Stone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-36k yearly est. 12d ago
  • Customer Service Representative - State Farm Agent Team Member

    Cindy Evcic-State Farm Agent

    Call center representative job in Bellefonte, PA

    Job DescriptionBenefits: Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Service Representative you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career as a member of our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions billing clarification & providing documentation. Develop insurance quotes, make sales presentations and close sales. Maintain a strong work ethic with a total commitment each and everyday. QUALIFICATIONS: Experience providing customer service or sales experience in a fast-paced environment. Excellent communication skills, written, verbal and listening. Proven track record of trustworthiness, dependability and ethical behavior. Property & casualty license. BENEFITS: Hourly pay plus commission Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience
    $27k-36k yearly est. 4d ago
  • Customer Care Representative

    Three Wire Systems 4.4company rating

    Call center representative job in Bedford, PA

    Shift: Tuesday-Saturday 4:00pm-12:30am EST **Must be within 90 minutes driving distance to Bedford, PA** Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points. ESSENTIAL JOB FUNCTIONS: Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues, and fulfilling customer requests Triages customer needs to include verification of demographics and appointment inquires Ability to navigate the needs of individuals on a case-by-case basis Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology Accurately documents all call information in case management system according to standard operating procedures Any other duties as assigned KEY COMPETENCIES Ability to prioritize customer follow up calls when necessary Adaptable with the ability to follow standardized process workflow daily Provide exceptional customer service to both internal and external customers Strong knowledge of administrative processes Demonstrated ability to work as a team member as well as an individual contributor Ability to interact with all levels of staff Ability to effectively manage competing priorities in a fast-paced environment Proficient in relevant computer applications (i.e., call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly Excellent data entry and typing skills Ability to work various shifts and hours to cover multiple times zones Basic familiarity with legal and financial terms JOB SPECIFICATIONS: Required Knowledge, Skills, and Abilities: Excellent customer service skills Ability to navigate a computer and use multiple monitors Ability to utilize email and chat functionalities Strong interpersonal, written, and verbal skills Excellent telephone etiquette and friendly demeanor Detail oriented Proficient in Microsoft Office Suite Amiable personality with team player attitude Ability to effectively handle challenging or difficult callers Minimum Education/Training Requirements: High School Diploma or higher Minimum Experience: 1-3 years: Call center or scheduling experience Physical Capabilities: Sitting for long periods of time in a cubicle. Some standing, walking, and traveling to off sites; some carrying of computer equipment. Mental Demands: Concentration/Attentiveness High Level of Decision Making Respond to unpredictability High Level of Record Keeping Independent Judgment and Discretion Organization and Prioritization Manage Multiple Projects/Tasks Reading, Comprehension and ability to Follow Instructions/Work Orders Relate to Others Required Licenses, Certification or Registration: Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation Work Environment: Typical Office and/or Call Center (Professional) setting Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the President, MyAdvisor Three Wire Systems is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The list of requirements, duties, and responsibilities is not exhaustive but is representative of the current job. The knowledge, skills and/or abilities listed are typically required to perform this job successfully. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to satisfactorily perform the essential functions. Reasonable accommodations will be made at a Three Wire Systems, LLC office location only. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technical development)
    $29k-36k yearly est. 26d ago
  • Customer Service Representative - State Farm Agent Team Member

    Wyatt Pusey-State Farm Agent

    Call center representative job in Altoona, PA

    Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Wyatt Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 29d ago
  • Customer Service Rep(04763) - 607 17th Street

    Domino's Franchise

    Call center representative job in Altoona, PA

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
    $27k-35k yearly est. 10d ago
  • Virtual Customer Service Representative

    Meron Financial Agency

    Call center representative job in Altoona, PA

    Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
    $27k-35k yearly est. 1d ago
  • Customer Service Representative - State Farm Agent Team Member

    Matt Randall-State Farm Agent

    Call center representative job in Johnstown, PA

    Job DescriptionBenefits: Competitive salary Paid time off ROLE DESCRIPTION: As a customer service representative with State Farm Matt Randall, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 24d ago
  • Customer Service Representative - State Farm Agent Team Member

    Sharon Pusey-State Farm Agent

    Call center representative job in Houtzdale, PA

    Job DescriptionBenefits: Licensing paid by agency Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Sharon Pusey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 30d ago
  • Customer Service Rep CSC

    Carsonvalleyhealth

    Call center representative job in Philipsburg, PA

    This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC
    $27k-35k yearly est. 4d ago
  • Customer Service Rep CSC

    TCH Group, LLC 2.9company rating

    Call center representative job in Philipsburg, PA

    This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC
    $28k-35k yearly est. 4d ago
  • Customer Service Representative - State Farm Agent Team Member

    Keith Folmar-State Farm Agent

    Call center representative job in Philipsburg, PA

    Job DescriptionBenefits: License Reimbursement Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Keith Folmar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 24d ago
  • Primary CSR - Bank Teller - Part Time

    1St. Summit Bank 3.8company rating

    Call center representative job in Portage, PA

    The Primary duty is to build complete financial relationships with both existing and new customers by providing prompt, efficient, courteous, professional, and personalized service: * Provides direct and immediate response to customers' requests and needs. * Controls flow of customers by directing them to proper source/professional who can meet their needs. * With every customer interaction have in-depth conversations, in person and by phone, utilizing C.A.R.E and Advancing Language. * Builds relationships by cross-selling appropriate bank services to meet customers' needs. Provides high quality and confidential customer service in such activities as: * Execute financial transactions including deposits and withdrawals to personal and commercial checking and savings accounts and complete all other types of account transactions in an efficient and professional manner. * Handles and responds to customer inquiries in a timely manner. * Issues Money Orders, Treasurers' Checks, Gift and Prepaid cards, Credit Card Cash Advances. * Process Night Depository, Mail Deposits and Commercial Deposits. * Receives and processes all types of loan payments, and utility payments. * Scans daily transactions, balance ATM, provide Safe Deposit Box access, balance vault, batch Cash Advance Machine. * Count, verify and post cash shipments via armored car. * Provides basic customer service requests such as Stop Payments, wire transfers, research requests, answer customers' technical questions. * Basic knowledge of products, services, and Electronic Banking services. * Balance assigned daily cash and maintained assigned cash limits. Meet and exceed monthly referral goals by having quality conversations and identifying opportunities to promote the right financial products and services to meet our customers' needs. Assists branch manager to ensure the Relationship Center is meeting the established growth and sales objectives. Strict adherence to security procedures, Bank Secrecy Act, USA Patriot Act, and safeguarding customer information. Assists in maintaining overall professional appearance and cleanliness of the Branch. Actively participates in Relationship Centers' One Year Plan and long-term goals and objectives, coaching sessions, and team meetings. Attends annual meeting to develop departmental goals: * Attends Career Path Meetings with Supervisor. * Actively participates in monthly Employee Relations Meetings to discuss and evaluate progress on meeting goals and objectives. * Participates in daily 5-minute meetings. Performs other duties as assigned or directed. REQUIRED SKILLS/ABILITIES: * Excellent verbal and written communication skills. * Exceptional organizational skills and strong attention to detail. * Basic computer skills and digital awareness. * Must be results oriented. * Manual dexterity and numerical skills. * Knowledge of all products and services and all office functions. * Must be flexible and adaptable to varied work schedules. * A positive, enthusiastic attitude. * The ability to multi-task. * Proficient with Microsoft Office Suite or related software. * The ability to operate basic office equipment. SUPERVISORY RESPONSIBLITY: * This position does not supervise employees. EDUCATION and EXPERIENCE: * High School diploma or equivalent experience sales/business related field. * 1-3 years in customer service and cash handling experience required. PHYSICAL REQUIREMENTS: * Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness. * Ability to lift up to 30 pounds (i.e., heavy boxes or coin). * Ability to communicate in person, through email or via telephone with customers and staff members. * Ability to sit or stand for an extended period. * Specific vision abilities required by this job may include close vision and the ability to adjust focus. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $27k-35k yearly est. 20d ago
  • Customer Service Representative

    Fast Times Screen Printing and Sign

    Call center representative job in Indiana, PA

    Job DescriptionBenefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Must be able to lift around 40 lb boxes
    $27k-35k yearly est. 2d ago
  • Customer Service Rep (QTC)

    Three Wire Systems 4.4company rating

    Call center representative job in Bedford, PA

    MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support. With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life. Job Summary: Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points. Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm Location: Must live within 90 minutes driving distance of Bedford, PA. Training: 2 weeks onsite training Essential Duties and Responsibilities: Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology Accurately documents all call information in case management system according to standard operating procedures Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary Any other duties as assigned Competencies: Ability to prioritize customer follow up calls when necessary Adaptable with the ability to follow standardized process workflow on a daily basis Provide exceptional customer service to both internal and external customers Strong knowledge of administrative processes Demonstrated ability to work as a team member as well as an individual contributor Ability to interact with all levels of staff Ability to effectively manage competing priorities in a fast paced environment Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly Excellent data entry and typing skills Ability to work various shifts and hours to cover multiple times zones Education and/or Experience: (includes certificate & licenses) Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation This supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status. Education Required GED, High School Diploma or higher. Required 1-3 years: Customer Service experience. Skills Preferred Customer Service Intermediate Sense of Urgency Intermediate Problem Solving Intermediate Interpersonal Intermediate Team Player Intermediate Written Communication Intermediate Verbal Communication Intermediate Organization Intermediate Excel Intermediate Word Intermediate Medical Terminology Intermediate MS Office Intermediate Multi-line phone Intermediate Behaviors Preferred Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations
    $27k-35k yearly est. 28d ago
  • Customer Service Rep(04704) - 100 N Main Street

    Domino's Franchise

    Call center representative job in DuBois, PA

    Job DescriptionResponsible for taking orders, making pizzas, and giving the customer the best experience possible.
    $27k-35k yearly est. 10d ago
  • Customer Service Rep(04879) - 738 Valley Street

    Domino's Franchise

    Call center representative job in Lewistown, PA

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 7d ago

Learn more about call center representative jobs

How much does a call center representative earn in Altoona, PA?

The average call center representative in Altoona, PA earns between $23,000 and $39,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Altoona, PA

$30,000

What are the biggest employers of Call Center Representatives in Altoona, PA?

The biggest employers of Call Center Representatives in Altoona, PA are:
  1. Capgemini
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