Customer Service Representative / Appointment Setter
Call center representative job in Altoona, PA
Customer Service Representative / Appointment Setter - Entry Level - Altoona, PA - $20/hr+
The Role
Join Integrity Construction and Windows Inc., a family-owned and operated remodeling business with over 40 years of experience in Pennsylvania. We're hiring Entry-Level Customer Service Representatives / Call Center Appointment Setters to help schedule free home improvement estimates for our customers.
As an Appointment Setter / Call Center Customer Service Rep, you'll:
Make outbound calls to schedule appointments for home improvement services.
Follow a proven script to connect with customers.
Work in a fun, competitive, and supportive office environment.
Hit daily and monthly goals to unlock higher earnings.
This is an on-site position in Altoona, PA (not remote).
Pay & Benefits:
We offer a competitive pay structure that rewards effort:
$160 per day guaranteed just for showing up
+ $75/day for hitting average performance
+ $40/day when you step up as team captain
+ $500/month in bonuses for hitting your goals
Health benefits, job security, and paid training
That means you could earn up to $1,500 per week while building your career in customer service!
What We're Looking For
No experience required - entry-level welcome.
Positive, motivated, and trainable attitude.
Competitive and goal-driven personality.
Strong communication and phone skills.
Apply today to join our Altoona, PA team and kickstart your career in customer service with Integrity Construction and Windows Inc.!
Customer Service Representative (Full-Time)
Call center representative job in Bedford, PA
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Payroll
Data entry
Freight reports
Driver collect reports
Billing and filling
Qualifications
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Auto-ApplyCustomer Service Representative
Call center representative job in Windber, PA
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Windber, PA, that is a perfect fit for you! We are a fast-paced clinic that needs a great multi-tasker with great customer service who isn't afraid to learn new things.
As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together.
Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
Multi-task with a smile
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Gather new patient data; keep track of all patient referrals
Disseminate information and collect patient intake information; act as a go-between for patients and physicians
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Verify insurance information and submit and track authorization requests in a timely manner
Upload paperwork into our computer system
Collect mail; distribute mail to proper areas/people
Send benefits paperwork to our in-house biller
Fax reports to physicians; keep a log of incoming reports
Communicate with the office manager and clinicians about scheduling/patient arrival
Help with clinic up-keep throughout the day
Required Skills
High school diploma or equivalent
Valid driver's license and reliable transportation
Great communicator and multitasker, detail-oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
Punctual, ready to start at specific time
Must be flexible with hours. Shifts vary M-F, however, current need is 7:00am-3:30pm.
Looking for fulltime with benefit package.
Must be a team player.
We are not currently wearing masks (covering mouth, nose and chin), however, if it becomes required, then participation is mandatory due to our clientele.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Hollidaysburg, PA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.
This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Bellefonte, PA
Job DescriptionBenefits:
Simple IRA with employer match
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with George Stone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Bellefonte, PA
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As a Customer Service Representative you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career as a member of our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions billing clarification & providing documentation.
Develop insurance quotes, make sales presentations and close sales.
Maintain a strong work ethic with a total commitment each and everyday.
QUALIFICATIONS:
Experience providing customer service or sales experience in a fast-paced environment.
Excellent communication skills, written, verbal and listening.
Proven track record of trustworthiness, dependability and ethical behavior.
Property & casualty license.
BENEFITS:
Hourly pay plus commission
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Valuable career-building experience
Customer Care Representative
Call center representative job in Bedford, PA
Shift: Tuesday-Saturday 4:00pm-12:30am EST
**Must be within 90 minutes driving distance to Bedford, PA**
Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points.
ESSENTIAL JOB FUNCTIONS:
Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues, and fulfilling customer requests
Triages customer needs to include verification of demographics and appointment inquires
Ability to navigate the needs of individuals on a case-by-case basis
Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
Accurately documents all call information in case management system according to standard operating procedures
Any other duties as assigned
KEY COMPETENCIES
Ability to prioritize customer follow up calls when necessary
Adaptable with the ability to follow standardized process workflow daily
Provide exceptional customer service to both internal and external customers
Strong knowledge of administrative processes
Demonstrated ability to work as a team member as well as an individual contributor
Ability to interact with all levels of staff
Ability to effectively manage competing priorities in a fast-paced environment
Proficient in relevant computer applications (i.e., call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly
Excellent data entry and typing skills
Ability to work various shifts and hours to cover multiple times zones
Basic familiarity with legal and financial terms
JOB SPECIFICATIONS:
Required Knowledge, Skills, and Abilities:
Excellent customer service skills
Ability to navigate a computer and use multiple monitors
Ability to utilize email and chat functionalities
Strong interpersonal, written, and verbal skills
Excellent telephone etiquette and friendly demeanor
Detail oriented
Proficient in Microsoft Office Suite
Amiable personality with team player attitude
Ability to effectively handle challenging or difficult callers
Minimum Education/Training Requirements: High School Diploma or higher
Minimum Experience: 1-3 years: Call center or scheduling experience
Physical Capabilities: Sitting for long periods of time in a cubicle. Some standing, walking, and traveling to off sites; some carrying of computer equipment.
Mental Demands:
Concentration/Attentiveness
High Level of Decision Making
Respond to unpredictability
High Level of Record Keeping
Independent Judgment and Discretion
Organization and Prioritization
Manage Multiple Projects/Tasks
Reading, Comprehension and ability to Follow Instructions/Work Orders
Relate to Others
Required Licenses, Certification or Registration: Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
Work Environment: Typical Office and/or Call Center (Professional) setting
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the President, MyAdvisor
Three Wire Systems is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The list of requirements, duties, and responsibilities is not exhaustive but is representative of the current job. The knowledge, skills and/or abilities listed are typically required to perform this job successfully. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to satisfactorily perform the essential functions. Reasonable accommodations will be made at a Three Wire Systems, LLC office location only. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technical development)
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Altoona, PA
Job DescriptionBenefits:
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Wyatt Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Rep(04763) - 607 17th Street
Call center representative job in Altoona, PA
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and
night, part or full time. You'll have plenty of time left over for school,
hanging with your friends, or whatever. Sound good? Even if you just need a
second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're
growing so fast it's hard to keep up, and that means Domino's has lots of ways
for you to grow (if that's what you want), perhaps to management, perhaps beyond.
Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're
bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful
Domino's franchise owners. From customer service representative to management,
General Manager to Manager Corporate Operations or Franchisee, our stores offer
a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions
of all individuals. To create an environment where all team members, because of
their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in
our team members and our team members take pride in Domino's Pizza! Being the
best pizza delivery company in the world requires exceptional team members
working together. At Domino's Pizza, our people come first!
Virtual Customer Service Representative
Call center representative job in Altoona, PA
Why Meron Financial Agency?
Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind?
At Meron Financial Agency, we believe you can have both: financial success
and
a life you love.
We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits.
And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families.
Why Agents Choose Us
Leads - No chasing, no begging
Ownership Pathway - Build your own agency
Hands-On Mentorship - Learn directly from top leaders
Cutting-Edge Tech & Training - Work smarter, not harder
Incentive Trips & Recognition - See the world while being celebrated
Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more)
The Bigger Picture
Performance bonuses and capital opportunities
True work-life balance-design your schedule, your way
Passive income and long-term wealth-building options
A culture where people come first
What You Can Expect
Commission-Only with
uncapped earning potential
Average new agents earn $800-$1,200 per policy
Part-Time: $50K+ your first year
Full-Time: $80K-$300K+ your first year
Agency Owners: $200K-$500K+ annually in system-driven income
What We're Looking For
Driven, coachable individuals who want to make a real impact
Must live in the U.S.
Must be a U.S. citizen or legal/permanent resident
Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Johnstown, PA
Job DescriptionBenefits:
Competitive salary
Paid time off
ROLE DESCRIPTION: As a customer service representative with State Farm Matt Randall, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Houtzdale, PA
Job DescriptionBenefits:
Licensing paid by agency
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sharon Pusey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Rep CSC
Call center representative job in Philipsburg, PA
This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Deletes, corrects, or re-enters patient orders as deemed necessary
#CC
Customer Service Rep CSC
Call center representative job in Philipsburg, PA
This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Deletes, corrects, or re-enters patient orders as deemed necessary
#CC
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Philipsburg, PA
Job DescriptionBenefits:
License Reimbursement
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Keith Folmar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Primary CSR - Bank Teller - Part Time
Call center representative job in Portage, PA
The Primary duty is to build complete financial relationships with both existing and new customers by providing prompt, efficient, courteous, professional, and personalized service: * Provides direct and immediate response to customers' requests and needs.
* Controls flow of customers by directing them to proper source/professional who can meet their needs.
* With every customer interaction have in-depth conversations, in person and by phone, utilizing C.A.R.E and Advancing Language.
* Builds relationships by cross-selling appropriate bank services to meet customers' needs.
Provides high quality and confidential customer service in such activities as:
* Execute financial transactions including deposits and withdrawals to personal and commercial checking and savings accounts and complete all other types of account transactions in an efficient and professional manner.
* Handles and responds to customer inquiries in a timely manner.
* Issues Money Orders, Treasurers' Checks, Gift and Prepaid cards, Credit Card Cash Advances.
* Process Night Depository, Mail Deposits and Commercial Deposits.
* Receives and processes all types of loan payments, and utility payments.
* Scans daily transactions, balance ATM, provide Safe Deposit Box access, balance vault, batch Cash Advance Machine.
* Count, verify and post cash shipments via armored car.
* Provides basic customer service requests such as Stop Payments, wire transfers, research requests, answer customers' technical questions.
* Basic knowledge of products, services, and Electronic Banking services.
* Balance assigned daily cash and maintained assigned cash limits.
Meet and exceed monthly referral goals by having quality conversations and identifying opportunities to promote the right financial products and services to meet our customers' needs.
Assists branch manager to ensure the Relationship Center is meeting the established growth and sales objectives.
Strict adherence to security procedures, Bank Secrecy Act, USA Patriot Act, and safeguarding customer information.
Assists in maintaining overall professional appearance and cleanliness of the Branch.
Actively participates in Relationship Centers' One Year Plan and long-term goals and objectives, coaching sessions, and team meetings.
Attends annual meeting to develop departmental goals:
* Attends Career Path Meetings with Supervisor.
* Actively participates in monthly Employee Relations Meetings to discuss and evaluate progress on meeting goals and objectives.
* Participates in daily 5-minute meetings.
Performs other duties as assigned or directed.
REQUIRED SKILLS/ABILITIES:
* Excellent verbal and written communication skills.
* Exceptional organizational skills and strong attention to detail.
* Basic computer skills and digital awareness.
* Must be results oriented.
* Manual dexterity and numerical skills.
* Knowledge of all products and services and all office functions.
* Must be flexible and adaptable to varied work schedules.
* A positive, enthusiastic attitude.
* The ability to multi-task.
* Proficient with Microsoft Office Suite or related software.
* The ability to operate basic office equipment.
SUPERVISORY RESPONSIBLITY:
* This position does not supervise employees.
EDUCATION and EXPERIENCE:
* High School diploma or equivalent experience sales/business related field.
* 1-3 years in customer service and cash handling experience required.
PHYSICAL REQUIREMENTS:
* Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
* Ability to lift up to 30 pounds (i.e., heavy boxes or coin).
* Ability to communicate in person, through email or via telephone with customers and staff members.
* Ability to sit or stand for an extended period.
* Specific vision abilities required by this job may include close vision and the ability to adjust focus.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Representative
Call center representative job in Indiana, PA
Job DescriptionBenefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customers call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Must be able to lift around 40 lb boxes
Customer Service Rep (QTC)
Call center representative job in Bedford, PA
MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support.
With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life.
Job Summary:
Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points.
Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm
Location: Must live within 90 minutes driving distance of Bedford, PA.
Training: 2 weeks onsite training
Essential Duties and Responsibilities:
Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires
Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
Accurately documents all call information in case management system according to standard operating procedures
Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary
Any other duties as assigned
Competencies:
Ability to prioritize customer follow up calls when necessary
Adaptable with the ability to follow standardized process workflow on a daily basis
Provide exceptional customer service to both internal and external customers
Strong knowledge of administrative processes
Demonstrated ability to work as a team member as well as an individual contributor
Ability to interact with all levels of staff
Ability to effectively manage competing priorities in a fast paced environment
Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly
Excellent data entry and typing skills
Ability to work various shifts and hours to cover multiple times zones
Education and/or Experience: (includes certificate & licenses)
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
This supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
Education
Required
GED, High School Diploma or higher.
Required
1-3 years: Customer Service experience.
Skills
Preferred
Customer Service
Intermediate
Sense of Urgency
Intermediate
Problem Solving
Intermediate
Interpersonal
Intermediate
Team Player
Intermediate
Written Communication
Intermediate
Verbal Communication
Intermediate
Organization
Intermediate
Excel
Intermediate
Word
Intermediate
Medical Terminology
Intermediate
MS Office
Intermediate
Multi-line phone
Intermediate
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Customer Service Rep(04704) - 100 N Main Street
Call center representative job in DuBois, PA
Job DescriptionResponsible for taking orders, making pizzas, and giving the customer the best experience possible.
Customer Service Rep(04879) - 738 Valley Street
Call center representative job in Lewistown, PA
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and
night, part or full time. You'll have plenty of time left over for school,
hanging with your friends, or whatever. Sound good? Even if you just need a
second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're
growing so fast it's hard to keep up, and that means Domino's has lots of ways
for you to grow (if that's what you want), perhaps to management, perhaps beyond.
Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're
bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful
Domino's franchise owners. From customer service representative to management,
General Manager to Manager Corporate Operations or Franchisee, our stores offer
a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions
of all individuals. To create an environment where all team members, because of
their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in
our team members and our team members take pride in Domino's Pizza! Being the
best pizza delivery company in the world requires exceptional team members
working together. At Domino's Pizza, our people come first!
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