Call center representative jobs in Altoona, PA - 115 jobs

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Pay: $16.04 - $18.07/ Hour. Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-verify Participation * Right to Work

Job DescriptionBenefits: License Paid by Agency Simple IRA w/ Match Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with George Stone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Shift: Tuesday-Saturday 4:00pm-12:30am EST **Must be within 90 minutes driving distance to Bedford, PA** Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points. ESSENTIAL JOB FUNCTIONS: Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues, and fulfilling customer requests Triages customer needs to include verification of demographics and appointment inquires Ability to navigate the needs of individuals on a case-by-case basis Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology Accurately documents all call information in case management system according to standard operating procedures Any other duties as assigned KEY COMPETENCIES Ability to prioritize customer follow up calls when necessary Adaptable with the ability to follow standardized process workflow daily Provide exceptional customer service to both internal and external customers Strong knowledge of administrative processes Demonstrated ability to work as a team member as well as an individual contributor Ability to interact with all levels of staff Ability to effectively manage competing priorities in a fast-paced environment Proficient in relevant computer applications (i.e., call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly Excellent data entry and typing skills Ability to work various shifts and hours to cover multiple times zones Basic familiarity with legal and financial terms JOB SPECIFICATIONS: Required Knowledge, Skills, and Abilities: Excellent customer service skills Ability to navigate a computer and use multiple monitors Ability to utilize email and chat functionalities Strong interpersonal, written, and verbal skills Excellent telephone etiquette and friendly demeanor Detail oriented Proficient in Microsoft Office Suite Amiable personality with team player attitude Ability to effectively handle challenging or difficult callers Minimum Education/Training Requirements: High School Diploma or higher Minimum Experience: 1-3 years: Call center or scheduling experience Physical Capabilities: Sitting for long periods of time in a cubicle. Some standing, walking, and traveling to off sites; some carrying of computer equipment. Mental Demands: Concentration/Attentiveness High Level of Decision Making Respond to unpredictability High Level of Record Keeping Independent Judgment and Discretion Organization and Prioritization Manage Multiple Projects/Tasks Reading, Comprehension and ability to Follow Instructions/Work Orders Relate to Others Required Licenses, Certification or Registration: Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation Work Environment: Typical Office and/or Call Center (Professional) setting Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the President, MyAdvisor Three Wire Systems is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The list of requirements, duties, and responsibilities is not exhaustive but is representative of the current job. The knowledge, skills and/or abilities listed are typically required to perform this job successfully. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to satisfactorily perform the essential functions. Reasonable accommodations will be made at a Three Wire Systems, LLC office location only. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technical development)

Job Description Are you looking to start a new career or break into the insurance industry? We are a local family owned agency looking to add a new member to our team. We welcome you to apply with or without insurance experience. We are looking to hire someone with the skills and experience to provide exceptional service and support for our customers. Applicants must be willing to study for and obtain their Property & Casualty Insurance License. We provide ongoing training and support to help with your success. Come join our team! **All applicants will receive an online assessment immediately after applying. Applicants must complete assessment to be considered for position. **'' Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Evenings Off Retirement Plan Mon-Fri Schedule Hands on Training Career Growth Opportunities Responsibilities Provide exceptional service and support for our customers to maintain a high level of retention and loyalty. Provide service and support through in person, telephone and email communications. Gather client information and develop insurance quotes. Present and explain insurance policy options based on client needs and goals Have fun and enjoy working in a great office with great co-workers! Requirements Prior insurance or similar experience preferred but not required Enthusiastic about serving and supporting existing customers and helping develop new customers. Self-motivated, driven and goal-oriented Willing and able to quickly obtain or currently possess Pennsylvania Property & Casualty insurance license.

Job DescriptionSalary: Customer Service Representative (CSR) Accounting DepartmentLocation: vi Logics HQ Ebensburg,PA (Operations Center) In-Office Only PositionSummary: vi Logics is seeking a Customer Service Representative (CSR) for the Accounting Department with a Managed Service Provider (MSP) background to assist clients with invoicing, contract reviews, and billing support. This is strictly in-office position requiresdaily face-to-face collaboration to ensure seamless financial operations and exceptional client service. The ideal candidate will have experience in MSP billing processes, client account management, contract reviews, and dispute resolution. Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred. Primary Responsibilities: Client Billing Support & Invoicing: Generate, review, and process customer invoices accurately and in a timely manner. Investigate and resolve billing discrepancies while maintaining a high level of customer satisfaction. Work closely with clients to explain invoice details, ensure transparency, and resolve any disputes. Assist with accounts receivable (AR) follow-ups and collections as needed. Contract Management & Review: Review customer contracts, agreements, and SLAs (Service Level Agreements) to ensure accurate billing. Identify and resolve discrepancies between contracted services and actual billing. Assist in contract modifications and renewals in collaboration with the sales and finance teams. Client Account Management & Support: Act as the primary point of contact for customers regarding billing-related inquiries. Provide exceptional customer service, ensuring timely responses to client questions and concerns. Maintain detailed records of client interactions, contract terms, and invoice adjustments. Internal Collaboration & Reporting: Work closely with the finance, sales, and service teams to ensure alignment between services delivered and billed. Utilize PSA tools (preferably Kaseya BMS, ConnectWise, or Autotask) to track customer accounts, contracts, and billing activity. Assist in preparing financial reports, audits, and reconciliation tasks related to billing. Required Qualifications:Education: Associates or Bachelors degree in Accounting, Business Administration, Finance, or a related field. Experience: 3+ years of experience in a billing, invoicing, or contract management role within an MSP or IT service provider environment. Strong knowledge of MSP financial operations, including recurring revenue models, contract-based billing, and service agreements. Experience with PSA tools such as Kaseya BMS, ConnectWise Manage, or Autotask is preferred. Familiarity with QuickBooks, NetSuite, or other accounting software is a plus. Skills & Abilities: Detail-oriented with strong analytical skills and the ability to identify and resolve discrepancies. Excellent communication and interpersonal skills to effectively interact with clients and internal teams. Problem-solving mindset with the ability to handle billing disputes and client escalations professionally. Ability to multi-task and manage multiple client accounts while maintaining accuracy. Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, financial reporting). Understanding of IT service contracts, SLAs, and managed services billing structures. Additional Requirements: This is an in-office roleremote or hybrid work is NOT an option. Must possess a valid drivers license with a clean record. Must be able to pass a full background check. Must be able to pass a drug and alcohol screening. Working Conditions & Schedule: Strictly in-office position based in Ebensburg, PA Standard office hours are Monday through Friday, with potential for overtime as needed. vi Logics operates 24/7/365, and occasional after-hours support may be required. If you have MSP experience, a strongclient billing and contract management background, and a passion for providing top-tier customer service, we invite you to join our growing team at vi Logics!

The Primary duty is to build complete financial relationships with both existing and new customers by providing prompt, efficient, courteous, professional, and personalized service: Provides direct and immediate response to customers' requests and needs. Controls flow of customers by directing them to proper source/professional who can meet their needs. With every customer interaction have in-depth conversations, in person and by phone, utilizing C.A.R.E and Advancing Language. Builds relationships by cross-selling appropriate bank services to meet customers' needs. Provides high quality and confidential customer service in such activities as: Execute financial transactions including deposits and withdrawals to personal and commercial checking and savings accounts and complete all other types of account transactions in an efficient and professional manner. Handles and responds to customer inquiries in a timely manner. Issues Money Orders, Treasurers' Checks, Gift and Prepaid cards, Credit Card Cash Advances. Process Night Depository, Mail Deposits and Commercial Deposits. Receives and processes all types of loan payments, and utility payments. Scans daily transactions, balance ATM, provide Safe Deposit Box access, balance vault, batch Cash Advance Machine. Count, verify and post cash shipments via armored car. Provides basic customer service requests such as Stop Payments, wire transfers, research requests, answer customers' technical questions. Basic knowledge of products, services, and Electronic Banking services. Balance assigned daily cash and maintained assigned cash limits. Meet and exceed monthly referral goals by having quality conversations and identifying opportunities to promote the right financial products and services to meet our customers' needs. Assists branch manager to ensure the Relationship Center is meeting the established growth and sales objectives. Strict adherence to security procedures, Bank Secrecy Act, USA Patriot Act, and safeguarding customer information. Assists in maintaining overall professional appearance and cleanliness of the Branch. Actively participates in Relationship Centers' One Year Plan and long-term goals and objectives, coaching sessions, and team meetings. Attends annual meeting to develop departmental goals: Attends Career Path Meetings with Supervisor. Actively participates in monthly Employee Relations Meetings to discuss and evaluate progress on meeting goals and objectives. Participates in daily 5-minute meetings. Performs other duties as assigned or directed. REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills. Exceptional organizational skills and strong attention to detail. Basic computer skills and digital awareness. Must be results oriented. Manual dexterity and numerical skills. Knowledge of all products and services and all office functions. Must be flexible and adaptable to varied work schedules. A positive, enthusiastic attitude. The ability to multi-task. Proficient with Microsoft Office Suite or related software. The ability to operate basic office equipment. SUPERVISORY RESPONSIBLITY: This position does not supervise employees. EDUCATION and EXPERIENCE: High School diploma or equivalent experience sales/business related field. 1-3 years in customer service and cash handling experience required. PHYSICAL REQUIREMENTS: Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness. Ability to lift up to 30 pounds (i.e., heavy boxes or coin). Ability to communicate in person, through email or via telephone with customers and staff members. Ability to sit or stand for an extended period. Specific vision abilities required by this job may include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.

Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Wyatt Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: Licensing Paid by Agency Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Sharon Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC

Job DescriptionBenefits: License Reimbursement Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Keith Folmar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionROLE DESCRIPTION: Scott Van Leer - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency. Scott has been in business for 35 years. If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career. RESPONSIBILITIES: Develop leads, schedule appointments, identify customer needs Work with the agent to establish and meet goals. Maintain a strong work ethic with a total commitment to success each and every day. Work alongside your agencys team to ensure successful long-lasting customer relations. QUALIFICATIONS: Ability to effectively relate to a customer BENEFITS: Hourly plus bonus 401 k Paid time off

To improve the customer experience at Stuckey Automotive Collision Center by providing complete customer concern resolution, and support to collision teams. Job Responsibilities: · Greet customers, gather information, and assist in collision center process when needed · Assist in payroll for all Techs accurately while deducting cost for painter and tech helpers · Be the primary point of contact for incoming collision calls and answer Phone calls before the third ring with a warm greeting · Submit warranty for all OEM's (Ford, Subaru, Buick GMC, Mitsubishi) · Responsible for ensuring all accounts receivables are no older than 30 days · Work with rental car coordinator to ensure compliance · Understand the Rome system and how to open and close repair orders as well as keeping scheduled work organized and calling assignments in CCC one · Assist with all aspects of cashiering function · Assist in other areas when asked by department manager · Export repair order detail to Auto/Mate daily · Prepare Auto/Mate purchase orders · Reconcile accounts receivable schedule between Rome and Auto/Mate monthly Qualifications Skills/Requirements: · Excellent customer service and communication skills · Strong computer and internet skills · Polished and professional appearance · Must be willing to submit to and pass both a background check and drug test

ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Must be able to lift around 40 lb boxes

Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering. Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests. Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts. Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels. Provide outstanding customer service while exhibiting a professional demeanor at all times. Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Perform related duties as required. Penn community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay: $16.04 - $18.07/ Hour. Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support. With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life. Job Summary: Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points. Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm Location: Must live within 90 minutes driving distance of Bedford, PA. Training: 2 weeks onsite training Essential Duties and Responsibilities: Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology Accurately documents all call information in case management system according to standard operating procedures Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary Any other duties as assigned Competencies: Ability to prioritize customer follow up calls when necessary Adaptable with the ability to follow standardized process workflow on a daily basis Provide exceptional customer service to both internal and external customers Strong knowledge of administrative processes Demonstrated ability to work as a team member as well as an individual contributor Ability to interact with all levels of staff Ability to effectively manage competing priorities in a fast paced environment Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly Excellent data entry and typing skills Ability to work various shifts and hours to cover multiple times zones Education and/or Experience: (includes certificate & licenses) Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation This supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status. Education Required GED, High School Diploma or higher. Required 1-3 years: Customer Service experience. Skills Preferred Customer Service Intermediate Sense of Urgency Intermediate Problem Solving Intermediate Interpersonal Intermediate Team Player Intermediate Written Communication Intermediate Verbal Communication Intermediate Organization Intermediate Excel Intermediate Word Intermediate Medical Terminology Intermediate MS Office Intermediate Multi-line phone Intermediate Behaviors Preferred Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations