Call center representative jobs in Anchorage, AK

Pay Rate: 22-28/hr based on experience Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer's needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer's folder. At the end of each month, responsible for storing the previous month's files in VRC boxes. Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise. Requirements Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. Must have some computer knowledge. Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. Ability to work with external customers, potential customers, vendors, and suppliers. Able to retain knowledge of services lines, prices, and delivery times. Ability to multi-task, prioritize and manage time effectively. Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: One (1) years' experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy. Must have proven customer support experience. Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

About Us We're a people-focused organization with a purpose that goes beyond insurance. Our mission is to protect working families and empower motivated individuals to build meaningful, flexible careers that fit their ambitions and lifestyle. We've built our foundation on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment backed by innovative systems, personal mentorship, and a culture rooted in integrity and teamwork. For over 60 years, we've partnered with unions, associations, and members across North America - providing trusted benefit programs that make a lasting difference. As our organization continues to expand, we're welcoming new professionals who want to grow, lead, and create impact through their work. The Position As a representative of our agency, you'll play an essential role in guiding and supporting the families we serve. You'll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve. This role is about more than policies - it's about building trust, simplifying information, and helping families make informed decisions that truly benefit them. Key Responsibilities Develop strong, long-term relationships with clients built on communication and care Support policyholders through claims, coverage updates, and benefit explanations Present information clearly and in a way that's easy to understand Partner with leadership to improve processes and client satisfaction Act as a reliable point of contact for all service inquiries Participate in ongoing mentorship, leadership training, and professional development Who You Are A confident communicator with excellent interpersonal skills Positive, empathetic, and driven to make a difference Comfortable using online tools and working in a remote environment Self-motivated, organized, and results-oriented Experience in customer service, insurance, or sales is a plus (but not required) Eligible to work in the United States or Canada What We Offer Remote flexibility - work from anywhere with a strong internet connection Weekly pay and bonuses - consistent income with performance-based incentives Personalized mentorship - hands-on guidance designed to help you succeed Advancement opportunities - fast-track paths for leadership and career growth Supportive team culture - a mission-driven community that celebrates your wins Purpose-driven work - the chance to make a real impact in people's lives every day

Job Description Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience. Call center associate duties may include: Interact with customers to provide information for entire shift Maintain productivity standards High level of professional customer service Accurately process transactions regarding products and services Accurately record all customer contacts Move fluently through computer system to track, gather information, and/or troubleshoot customer issues Refer unresolved customer issues to designated department or supervisor for resolution Required Skills and Experience: Strong computer and typing skills 1-3 years of customer service experience Experience working with Microsoft Office Completion of High School Diploma or equivalent Ability to handle heavy inbound calls Strong organizational skills Ability to work independently Proven ability to meet/exceed performance standards Excellent typing and data entry skills Navigating through multiple databases and using duel computer screens Providing excellent customer service to a large member base Answering a wide variety of member and nonmember questions and finding solutions to problems Professional verbal and written communication skills Preferred Experience: 1-3 years of call center experience Advanced experience in Microsoft Outlook, Word, Excel Job Posted by ApplicantPro

Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.

Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Stacey Roy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As an office representative with Heather Andrus Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance payments, claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: Bonus based on performance Paid time off Signing bonus Join a High-Performing State Farm Agency in Anchorage Be Part of a Team That Wins Together! Customer Service Representative Location: Anchorage, AK Compensation: Base + Commission | Bonus Incentives | Growth Opportunities Hours: Full-time | In-Office Are you a go-getter with a positive attitude and strong work ethic? Are you money-motivated, coachable, and ready to make an impact every single day? Were not looking for just anyone were looking for the right person to join our tight-knit, high-performance team at Andrew Sayer State Farm. This is more than just a job its a launchpad into a career with one of the most recognized brands in the country. What Youll Do: Build relationships with customers and help them protect what matters most Make outbound calls, follow up with leads, and close sales Educate clients on auto, home, life, and other insurance products Provide legendary customer service the kind theyll tell their friends about Collaborate with a supportive team that actually likes working together Who You Are: Motivated by money, goals, and winning Reliable you show up, follow through, and own your results Coachable you want to grow and youre not afraid of feedback Personable you connect with people and make them feel heard Organized & Detail-Oriented you can juggle calls, quotes, and follow-ups without missing a beat No insurance experience? No problem. Well train the right person. Just bring the hustle. What Makes Us Different: There are a lot of State Farm offices out there so why ours? We invest in YOU. From day one, youll get hands-on training and mentorship. We win as a team. Everyone shares the success. No cutthroat vibes. We have fun. We work hard, but we celebrate wins and keep it light. Were growing fast. That means opportunity for you to grow too. Perks & Benefits: Competitive base salary + commission structure Monthly & quarterly bonus opportunities Licensing assistance (well help you get licensed if needed) Paid training & career development Office culture that values results AND people Opportunity to grow into a leadership or agent role Ready to Join a Winning Team? Were hiring fast and were selective. If youre hungry, humble, and ready to go all-in, we want to talk. Apply now and lets build something great together.

Job DescriptionBenefits: Hourly pay plus commission/bonus Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview Are you ready to join a dynamic team that's been making waves in insurance since 2015? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. Voted "Best of Alaska"- we offer flexible scheduling, a supportive work environment, and plenty of fun along the way. As part of our team of six seasoned professionals, you'll have the chance to engage with clients within Alaska, helping them discover their insurance needs. Plus, enjoy quarterly outings and become part of a community that values growth and collaboration. Ready to make your mark? Apply now and discover why we're a top choice for job seekers like you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Stacey Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Competitive salary Donation matching Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tim Graham - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Paid time off Training & development ROLE DESCRIPTION: As a customer service representative with our local insurance agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Must be eligible to participate in the DoD Skillbridge program Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. Must be eligible to participate in the DoD Skillbridge program COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Domino's Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. Why work for us: • Schedule - We offer flexible scheduling & opportunities for overtime • Perks - Discounts on menu items, safe work environment, & opportunities for growth • Benefits - Domino's offers excellent benefits (eligibility dependent on hours worked/week) What we're looking for in our Store Team Members: • Demonstrates ability to maintain food and team member safety • Excellent customer service skills • Ability to operate store technology • Ability to assist with store operations Qualifications Minimum job requirements: • Must be 16 years of age or older Additional Information At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!

A Leading Freight Forwarder is seeking a skilled Customer Service Representative for their Operations Department in Anchorage, Alaska. This is a full-time role with opportunities for overtime on a regular basis! Currently seeking a customer service agent with fantastic people skills via email and phone. The ideal candidate will promote a customer friendly atmosphere and can maintain good communication. The Customer Service Representative will be working directly with drivers, warehouse, and customers and provide excellent customer service. Related specific responsibilities will include: Providing excellent customer service Basic computer skills, including Microsoft Office, e-mail, and web browsing Managing multiple phone lines Proficient in geography to determine best forwarding routes Data Entry Ensuring timely movement of cargo from origin to destination Perform additional duties on a needed basis Qualifications: Exceptional time management and multitasking capabilities 1-2 years of experience in Logistics 1-2 years of experience in Customer Service Dependable, reliable, and punctual Strong work ethic with the ability to succeed in a fast-paced environment #COR1

Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.

Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations. REQUIRED QUALIFICATIONS Minimum age 18 High School Diploma or GED Able to proficiently speak, read, understand and write English Minimum one year customer service experience Minimum six months cash handling experience Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information Good computer skills, as well as oral and written communications skills DESIRED QUALIFICATIONS Experience working in an animal-oriented organization Ability to type at least 35 wpm Knowledge of basic care for common pets ESSENTIAL FUNCTIONS In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier Provide general information to the public regarding humane animal care and ownership responsibilities Provide information to the public regarding the AACC's policies and the laws set forth by the Municipality of Anchorage Health Department Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis Complete opening and closing procedures for customer service counter Keep the customer service area neat and clean to maintain a professional public appearance WORKING ENVIRONMENT The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public. EQUAL OPPORTUNITY EMPLOYER

JOB TITLE: WHOLESALE CUSTOMER SERVICE REPRESENTATIVE I DEPARTMENT: SALES The Wholesale Customer Service Representative I supports both the sales and operations departments by providing excellent customer service to wholesale delivery, will-call, bush, and walk-in clients. This position handles daily order processing, walk-in requests, and various administrative functions. The role requires strong communication, accuracy in data entry, and the ability to multitask in a fast-paced environment. EDUCATION & EXPERIENCE High school diploma or GED. Associate degree preferred. Minimum 3 years of office experience or equivalent training/certification required. Previous sales and/or customer service experience required. Experience with wholesale distribution and logistics (especially within and outside Alaska) is a plus. Requirements REQUIRED SKILLS AND ABILITIIES Excellent interpersonal and communication skills; ability to work collaboratively with others. Strong customer service orientation and professional phone etiquette. Highly organized, detail-oriented, and able to multitask effectively. Skilled in time management with the ability to meet deadlines. Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook). Ability to type a minimum of 55 words per minute with accuracy. 10-key by touch required. Experience with POS systems is a plus. Comfortable in a fast-paced, high-volume environment. Demonstrates tact, diplomacy, and professionalism with customers and coworkers. DUTIES & RESPONSIBILITIES Provide front-line customer service to wholesale deliveries, will-call, bush, and walk-in customers. Receive and process customer requests including price quotes, orders, adjustments, and cancellations. Perform accurate data entry for orders and transactions. Review and verify invoices for pricing and order accuracy, making adjustments as needed. Monitor customer accounts for past due balances or credit limit issues. Track and report inventory issues, including out-of-stock items, through the lost sales function. Facilitate paperwork between warehouse and office (invoices, tracing, filing). Support the warehouse operations manager in order accuracy verification. Manage outgoing mail (FedEx, UPS, USPS), ensuring accurate postage and handling. Maintain updated order guides and contact customers for daily and courtesy order calls. Provide administrative assistance to upper-level management. Support sales team with communication, administrative tasks, and special projects. Maintain strong working relationships with customers and coworkers. Perform other duties or projects as assigned by management. PHYSICAL REQUIREMENTS Ability to sit or stand for extended periods. Frequent typing and computer use throughout the workday. Able to bend, stoop, reach overhead, and lift up to 50 lbs. Walking on hard surfaces and climbing stairs may be required. WORKING RELATIONSHIP This position works closely with sales staff, warehouse personnel, and management. A successful candidate must demonstrate a professional, team-oriented attitude and the ability to remain effective and composed in a busy and sometimes high-pressure environment. BENEFIT PACKAGE At Alaska Garden & Pet Supply, we're proud to offer a comprehensive benefits package, including: Medical, Dental, and Vision Insurance Paid Time Off (PTO) and Paid Holidays Product Discounts Self-Funded 401(k) Volunteer Opportunities to support our community during work hours We believe in supporting our employees personally and professionally while making a difference in the communities we serve. APPLICATION INSTRUCTIONS Apply online at ************************** Applications must be fully completed Include professional references from current or previous employers. Job offers are contingent on the results of criminal background and reference checks. Equal Opportunity Statement Alaska Garden & Pet Supply, Inc. is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, sex, age, creed, marital status, pregnancy, parenthood, disability, national origin or citizenship, or veteran status. Revised/published date: 10-17-2025

As our customer service agent, you are who the public interacts with the most in this organization. You are there to help them purchase tickets, exchange tickets, understand the different sections of the theatres, and more. You are often the start of their experience interacting with the organization. This position includes front facing with the public in our box office, as well as working in a busy small workspace with phone ringing and multiple conversations running at the same time. To thrive in this position, you need to know how to answer a call professionally in a customer service environment, know how to talk to someone who is frustrated through a solution quickly by providing specific examples, be comfortable learning and working different specialized computer programs, and know how to talk with individuals on the phone while also typing/working on a computer at the same time. Multi-tasking is critical for success in this role. Our ideal candidate is energetic, kind, efficient, communicative, and resourceful. In a typical day, you will: Reply to chat messages from patrons via the online portal. Answer phones and help customers with their needs. Communicate with the box office manager on needs/goals for the day. Hours per week may vary but can be flexible. We can work around school and other job schedules. Our regular business hours are Tuesday-Saturday 12pm-8pm and Sunday 1pm-5pm. A typical shift is 3-5 hours. Those hours extend when we have performances, in which case the box office stays open through intermission (could be as late as 10pm).

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionBenefits: 4 day work week Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Glenn Marlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service / sales experience preferred. Comfortable with engaging in sales conversations. Goal-oriented and motivated by achieving measurable results. Must be willing to obtain state licensing in Property/Casualty.