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  • Customer Service Specialist

    Loudoun County Government 4.0company rating

    Call center representative job in Leesburg, VA

    Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference . Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Introduction LCAS is focused on creative and progressive lifesaving through pet retention as well as animal adoption, mental health support through in-kennel enrichment, foster care, and compassionate humane law enforcement. Receiving more than 2,500 animals a year, and achieving a live release rate of over 94%, no two days are the same. LCAS is dedicated to gold-standard animal sheltering and operates the first public animal shelter in the United States to meet 100% of the Association of Shelter Veterinarians Animal Shelter guidelines, giving staff a rare opportunity to be part of a comprehensive and cutting-edge animal services team in a facility that opened in 2021. Job Summary Loudoun County Animal Services (LCAS) is looking for an enthusiastic and compassionate individual to join our dedicated customer service team. This position requires outgoing non-judgmental customer service skills providing services to people and animals who are frequently in stressful or emotionally charged situations. While everyone at LCAS is an "animal person", the customer service team members know that the best way to assist animals is through kindness to the people who care for them. The successful candidate will: Have strong verbal and written communication skills, computer data entry skills, knowledge of Microsoft Office and the ability to perform multiple tasks with an acute attention to detail. Possess knowledge of animal identification, behavior, and care of domestic animals. Be team-oriented and enjoy working with people as much as with animals. This full-time position works weekends with a schedule of Friday through Tuesday, including Saturdays and Sundays. Having proficiency in multiple languages is a plus. Hiring salary commensurate with experience. Minimum Qualifications High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience. Preferred Qualifications: Spanish bilingual preferred - proficiency incentive available. Job Contingencies and Special Requirements The successful candidate will undergo a background investigation to include a criminal and credit check. Candidate will be required to obtain certification in Incident Command System 100 & 200 and attend ongoing required trainings throughout the duration of employment. Applicants must not have fears of, or inability to handle exposure to common companion animal species. Customer Service supports a physically demanding occupation, with the potential for exposure to infectious diseases, viruses, noxious fumes and chemicals, as well as risk of injury. A rabies pre-exposure vaccination series will commence immediately upon hire unless proof of prior vaccination is provided. Must be able to handle animals weighing over 50 pounds. Successful candidate will be considered essential personnel and is required to report for duty during inclement weather and other emergencies.
    $31k-39k yearly est. 3d ago
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  • Call Center Associate DSD Support

    Campbell Soup 4.3company rating

    Call center representative job in Hanover, PA

    Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell's… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell's offers unlimited sick time along with paid time off and holiday pay. If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell's. Our “Campbell's Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell's has a variety of Employee Resource Groups (ERGs) to support employees. How You Will Make History Here… The Call Center Associate will join the (DSD) Support Team support our Campbell's customers. Using your exceptional customer service skills, you will provide support to Campbell's customers via phone support, email, and data entry. What you will do... · Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries. · Process and support any DSD plant or IDP set up changes. · Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed. · Process Special IDP Orders in a Database system. · Audit transactions/set up daily through integrity reports. · Process any IDOC errors, interface errors, open orders, etc. · Review and action on shared email boxes and Service Now daily. · Test, support and implement any new systems and process changes. · Document all work processes as required. · Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software and forwarding issues to the appropriate department for resolution. · Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues. · Draft and submit Independent Distributor communications as relates to Support. · Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations. · Provide Holiday support and Saturday hours as needed to support. · Perform other job-related projects, duties and assignments as directed by management. Who you will work with... · Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc. · Provide support to the plant teams on “How to” and process questions in SAP. What you bring to the table… (Must Have) · Associate's degree or HS Diploma plus equivalent experience · 2 plus years call center or customer service experience · Strong computer skills · Excellent communication skills · Ability to work quickly and solve problems It would be great if you have… (Nice to Have) · CPG Customer Service experience · Experience with SAP Physical Requirements: The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, talk, or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stoop or kneel. The employee must be able to sit most of the day, typing and using the phone. Compensation and Benefits: The target base salary range for this full-time, salaried position is between $37,500-$53,900 Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package. The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
    $37.5k-53.9k yearly Auto-Apply 10d ago
  • Customer Service Representative/Route Service Representative

    Gateway Services Inc. 4.6company rating

    Call center representative job in Boonsboro, MD

    Customer Service Representative/Route Service Representative - Agape Pet 📍 Boonsboro, MD| M-, T, TH, F | FT (40 hrs + overtime as needed) 💲 Pay Range: $17.00-$21.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range: $17.00-$21.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov #INDCSR M, T, TH, F 40 hours full time; overtime as business needs
    $17-21 hourly Auto-Apply 22d ago
  • Call Center Representative

    West Shore Home 4.4company rating

    Call center representative job in Mechanicsburg, PA

    Inside Sales Representative Location: Mechanicsburg, PA (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $17.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #corpisshp #LI-NM1
    $17.8-19.8 hourly 28d ago
  • Call Center Representative

    Hagerstown Smiles Dental Care Pa

    Call center representative job in Hagerstown, MD

    Job DescriptionBenefits: 401(k) Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Benefits/Perks Competitive Compensation w/ incentives Paid Time Off Great working environment Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with patients to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to work with other team members. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the patients call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with patients Document all patient interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively
    $27k-36k yearly est. 15d ago
  • Call Center Representative

    Bath Planet

    Call center representative job in Mechanicsburg, PA

    Call Center Representative (Part-time) Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes. Why You'll Love Working Here Fast-growing company with advancement opportunities Fun, supportive team culture (no micromanaging) Paid training Consistent schedule Work that truly impacts our company's success Schedule Part-time Flexible shifts available General Purpose Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements. Responsibilities Deliver scripted pitch to homeowners Adjust scripted pitch to meet the needs of specific homeowners Handle homeowners' questions and objections Obtain homeowner information including names, addresses, and phone numbers Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversations Confirm appointments placed with canvassers or sales representatives Issue appointments for reps to meet prospective homeowners Perform quality control phone calls Answer inbound calls from potential homeowners responding to advertisements Contact homeowners to follow up on initial interactions Update lead information and maintain reports Qualifications Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge (training provided) Proficiency in relevant computer applications Pay & Bonuses We keep hourly pay simple and straightforward-but where you really shine is in the bonuses: Hourly pay plus performance bonuses on every sale Weekly bonus incentives for hitting team goals Monthly bonus opportunities for top performers If you're motivated, consistent, and willing to follow the process, it's very realistic to out-earn the hourly rate every single week. Apply today to join our growing team!
    $26k-34k yearly est. Auto-Apply 33d ago
  • Call Center Representative

    Ambassador Home Improvements 3.5company rating

    Call center representative job in Mechanicsburg, PA

    The responsibility of the Call Center Agent is to contact potential prospects concerning our products via the telephone in a professional and ethical manner. The presentation that is provided will be followed and every attempt will be made to determine the prospect's need for our product, build interest through benefits of our products and set an opportunity for our in-home product specialists to give the prospect a no obligation presentation of our product. Main Duties & Responsibilities Contact potential customers concerning products via telephone. Generate and build interest by communicating the benefits of our products. Schedule in-home, no obligation consultations and quotes. SKILLS/KNOWLEDGE: FULL TIME: Must be available to work nights and weekends. Shifts are 9:00 a.m. - 5:00 p.m. or 12:00 p.m. - 8:00 p.m. Monday thru Friday and Saturdays from 9:00 a.m. - 1:00 p.m Very good communication skills of listening and speaking Initiative; ability to work independently. Strong sales skills Memorize all pertinent scripts and rebuttals Memorize the 10 Requirements of an Appointment Minimum Education and Experience: High School Diploma or GED At least 1 years of sales or call center experience preferred Work Location: One location Work Remotely No We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
    $25k-33k yearly est. 2d ago
  • Customer Service Representative FEMA University

    Systems Integration, Inc. 4.3company rating

    Call center representative job in Emmitsburg, MD

    Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service to support a Government Program Management office located in Emmitsburg, MD. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry! Responsibilities: * Provide expert customer service in an educational/training environment. * Provide user support on duplicate accounts and refer to appropriate contacts. * Process emails that come into the National Disaster & Emergency Management University (NDEMU) * Answer all phone calls during current hours of operation 8:00am - 4:30pm * Verify Groups Verification Requests are accurate and meet all safeguards. * Prepare and send official transcript requests to educational institutions requested. Qualifications: * Must have a High School Diploma or equivalent. * Must be able to obtain Public Trust Clearance * Read, write, speak, and understand English * Strong written and verbal communication skills. * Be computer-literate with Microsoft software such as Word, Excel, and Outlook * 2 to 3 years' experience in providing courteous customer support via telephone, email and the internet.
    $30k-36k yearly est. 60d+ ago
  • 141 - Myersville - Customer Service Representative

    First United Corporation 4.6company rating

    Call center representative job in Myersville, MD

    Job Reporting Relationships Supervised by: Community Office Manager Supervises: None Basic Qualifications Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification. Skill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills. Experience: A minimum of two (2) years' customer service experience in related positions normally required.,. General Responsibilities Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including: Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal. Essential Duties 1. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative: a. Greets and serves customers in a friendly and courteous manner. b. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel. c. Accepts and processes deposits of various account types. d. Cashes checks within approved authority and operating policy. e. Sells Cashiers Checks. f. Recommends and demonstrates account service technology to enhance customer experience. g. Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash. h. Processes loan payments, and other related payments. i. Processes night deposits and mail deposits. j. Maintains branch cash vault. k. Maintains an approved level of cash; turns in excess and mutilated cash. l. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis. m. Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc. n. Processes daily work on Branch Capture for transmission to corporate office. o. Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed. 2. Refers customers requiring loan or deposit account servicing, inquiries about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist. 3. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. 4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. 5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel. 7. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy. 8. Provides technical guidance and training to other Customer Service Representatives. Ancillary Duties 1. May be required, on occasion, to provide safe deposit box services to customers. 2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc. 3. May be required to balance and/or service ATM machines. 4. May be required to verify coin for vault cash control purposes. 5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Job Location Various locations as assigned. Equipment/Machines Telephone2. Calculator3. Copy machine4. Fax machine5. PC/Computer keyboard6. Printer7. Currency/Coin machines8. Branch Capture equipment9. Cash Advance equipment10. ATM machines11. Sorter12. Currency verifier13. Combination lock14. Check cutter15. Office doors & security equipment Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit. Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1st year of employment. 12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance. This position is an hourly position eligible for overtime. Hourly Range Minimum: $15.00 Maximum: $22.12
    $15-22.1 hourly 47d ago
  • Call Center

    Healthworks for Northern Virginia

    Call center representative job in Leesburg, VA

    HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit *************** Work Life Balance - NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays. HealthWorks is a mandatory flu vaccine organization. Pay - $19/h Description of Duties: Answer and address incoming calls. Schedule appointments for all centers and departments (excluding Dental) based on provider availability. Verifies and updates patient demographic information and advises the patient regarding any requirements of the visit. Reviews where registrations forms and other documents can be accessed prior to patient arriving in the office. Assist patient in determining eligibility for Sliding Fee Scale Discount Program. Advise patients of discount and payment options and schedules patient to meet with Registration Assistance Coordinator to determine slide qualification. Initiates patient visits on eClinicalWorks and creates the patient superbill. Monitors patient flow through the clinic-from the waiting room, to the clinical staff and completion of visit. Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize provider time. Functions as a Front Desk Specialist when needed. Be proactive in addressing patient needs and trouble shooting patient concerns. Strive to make each consumer satisfied with the clinic services. Assists clinical and administrative staff in evaluating patient services, such as patient satisfaction questionnaires and other evaluation tools. Treats all patients in a culturally competent and sensitive manner and demonstrates care and compassion at all times towards all. Provides interpretation services as needed or requested. Other duties as assigned or are in the best interest in the care and safety of the patient.
    $19 hourly 21d ago
  • Customer Service Representative II

    Monoflo International 4.1company rating

    Call center representative job in Winchester, VA

    The Customer Service Representative II will be responsible for the daily support of all sales activity for accounts in industry markets and regional geography. The individual will be the liaison between Customers, Sales Team, Production and Logistics. The individual will be responsible for providing industry leading customer service. Essential Duties and Responsibilities: Provide complete service support to designated key accounts and field sales representatives within an assigned region Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to: obtaining freight estimates processing quotation inquiries and issuing quote order tracking (from quote to production through shipment) writing up orders stock status follow-up after shipping inquiring for future needs returns authorizations and support issues Daily review of various reports, such as open orders and order acknowledgement Prepare daily/weekly reports for internal and external parties as required Participate in weekly Customer conference calls, as required IQMS order entry and edit Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects. Serve as the main plant contact for Customers and Sales Team Work with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative Lead Support Accounts Receivable in the collection and management of outstanding accounts Assist with qualifying new business from existing customers Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers Update customer contact information in contact management software on an as needed basis Other duties as assigned by the Supply Chain Manager Assist Customer Service Representative Lead Report to Customer Service Representative Lead and then Supply Chain Manager Qualifications: High school diploma and three years of customer service experience is required (manufacturing environment experience is preferred) Must be a self-starter with initiative and ability to work independently with guidance and direction Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously Detail-oriented Must be very adaptable to manage changes in priorities and take direction Good computer skills including Microsoft Office and Adobe Acrobat Familiarity with manufacturing ERP systems (IQMS preferred) a plus Strong communication skills - both written and verbal Comprehensive Benefits & Perks: Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities. Health Coverage: Medical, dental, and vision insurance. Security: Short-term and long-term disability insurance. Optional Extras: Employee-paid voluntary life insurance and supplemental benefits. Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown. Unique Perks: •Raffles for concerts, sports, and entertainment tickets. •Locally sourced prize raffles. •Monthly happy hours to unwind and connect with the team. Who we are: Monoflo International, Inc. stands as a prominent provider of innovative and eco-friendly business-to-business reusable packaging solutions. Since our inception in 1973, we've remained a family-owned and operated enterprise, steadily advancing as a premier manufacturer of plastic, reusable transport packaging solutions. While our product range is diverse, our core focus remains unwavering: harnessing cutting-edge technology to produce top-tier products that facilitate seamless product transportation for our clients. We empower our employees to steer their career trajectories, fostering an environment where dedication and excellence are duly recognized and rewarded with avenues for growth. While collaboration is central to our ethos, we emphasize individual accountability and ownership as fundamental drivers of success within our organization. If you're seeking an opportunity to seize control of your daily responsibilities and projects while thriving in an environment where colleagues share a deep pride in their work, seize the moment and apply today! Disclaimer: Monoflo International is an equal opportunity, drug-free employer.
    $27k-34k yearly est. 60d+ ago
  • Inside Customer Service Representative

    Flow Control Group 4.1company rating

    Call center representative job in Frederick, MD

    ESSENTIALS OF THE JOB Maintain and cultivate positive customer relationships Handle all inquiries/contacts in a professional manner Provide price and availability on any standard or specialty items directly to customers Work directly with manufacturers to schedule and expedite purchase orders Maintain stock material and replenish parts when necessary Work directly with sales representatives to resolve issues or complaints from customers Take and solicit orders from customers over the phone and via e-mail Process orders via order entry system, from stock or by directly sourcing from suppliers Expedite orders and maintain contact with customers and suppliers Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers Follow up on orders to assure critical deliveries Work in concert with the outside sales team; funnel leads/opportunities to the sales team Resolve product issues or determine product needs over the phone or via e-mail Follow all safety procedures, guidelines, and SOPs NON-ESSENTIAL FUNCTIONS OF THE JOB Education Requirements:High school diploma, GED, or equivalent reading and writing skills. Experience Requirements:Two to three years' experience in materials management or equivalent education/experience. Other Essential Knowledge:Driver's license. Good judgment about people; customer service oriented; ability to deal with vendors. Able to utilize PC and office application software; knowledge of automated shipping and inventory systems. Contacts: Internal: Daily contact with professional and management staff of other departments throughout the organization. Daily contact with Supervisor. External: Daily contact with vendors and freight carriers to meet routine delivery and receipt schedules. Direct Work of Others:None. Decision Making:Use experience and judgment to identify and resolve issues relating to daily operations as well as assisting other departments in resolving problems. Routinely works on special projects of moderate complexity where judgment is required in resolving problems and making recommendations. Challenges:Must be responsive to numerous and sometimes conflicting customer requirements in a timely fashion while maintaining a positive customer service attitude. The ability to effectively prioritize daily workloads and special projects is key. Must maintain operations to meet all regulatory requirements. Working Conditions: Physical Demands: 90-95% of time is spent in an office environment using a computer to track and analyze inventory transactions or in file maintenance. The remainder of time is spent standing, kneeling, climbing, lifting, pulling, and moving materials weighing up to 20 pounds and walking up to 300 yards. Stressors: Variable, depending upon deliveries at other locations, volume of work, interruptions, and occasional emergency shipments, deliveries, and receipts.
    $28k-36k yearly est. 6d ago
  • Customer Service Agent and Administrative

    Bath Concepts Independent Dealers

    Call center representative job in Frederick, MD

    About Us Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We're looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company's continued growth. Position Overview We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills. Key Responsibilities Serve as the first point of contact for incoming calls, emails, and customer inquiries. Schedule appointments, manage calendars, and confirm customer consultations. Provide administrative support to project managers, sales staff, and leadership. Update and maintain files, CRM systems, and project documentation. Track and process incoming leads, ensuring proper handoff to sales teams. Participate at local home shows to represent our company, educate customers, and set appointments. Support warehouse office operations with ordering supplies and coordinating deliveries. Ensure professional, timely, and courteous communication with clients and partners. Qualifications 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus). Strong organizational skills with attention to detail. Proficient in Microsoft Office, Google Workspace, and CRM/project management systems. Excellent phone and email communication skills. Ability to prioritize and manage multiple tasks in a deadline-driven environment. Positive attitude and team-oriented mindset. What We Offer Competitive hourly pay based on experience. Full-time, stable position with growth opportunities. Supportive team environment in a reputable, growing company. Health and PTO benefits (if planned to be provided).
    $25k-33k yearly est. Auto-Apply 53d ago
  • Customer Service Rep (QTC)

    Three Wire Systems 4.4company rating

    Call center representative job in Bedford, PA

    MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support. With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life. Job Summary: Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points. Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm Location: Must live within 90 minutes driving distance of Bedford, PA. Training: 2 weeks onsite training Essential Duties and Responsibilities: Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology Accurately documents all call information in case management system according to standard operating procedures Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary Any other duties as assigned Competencies: Ability to prioritize customer follow up calls when necessary Adaptable with the ability to follow standardized process workflow on a daily basis Provide exceptional customer service to both internal and external customers Strong knowledge of administrative processes Demonstrated ability to work as a team member as well as an individual contributor Ability to interact with all levels of staff Ability to effectively manage competing priorities in a fast paced environment Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly Excellent data entry and typing skills Ability to work various shifts and hours to cover multiple times zones Education and/or Experience: (includes certificate & licenses) Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation This supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status. Education Required GED, High School Diploma or higher. Required 1-3 years: Customer Service experience. Skills Preferred Customer Service Intermediate Sense of Urgency Intermediate Problem Solving Intermediate Interpersonal Intermediate Team Player Intermediate Written Communication Intermediate Verbal Communication Intermediate Organization Intermediate Excel Intermediate Word Intermediate Medical Terminology Intermediate MS Office Intermediate Multi-line phone Intermediate Behaviors Preferred Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations
    $27k-35k yearly est. 22d ago
  • Customer Service Representative

    Fyzical Therapy and Balance Centers 3.7company rating

    Call center representative job in Frederick, MD

    Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Frederick, MD, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Frederick, MD! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up-to-date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion
    $28k-36k yearly est. 20d ago
  • Customer Service Rep - Automotive BDC

    Jerry's Ford Leesburg 4.4company rating

    Call center representative job in Leesburg, VA

    Jerry's Auto Group has an available position at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team. This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to join our team as valuable members. Previous online Customer Service or Business Development Center (BDC) experience is required Our Sales Management Team works closely with our Internet / BDC Representatives to ensure the success of every member of the team, by providing ongoing one-on-one mentoring, coaching and training. Qualifications: Minimum of 1 year of experience in online Customer Service Representative or Business Development Center (BDC) position. Automotive dealership experience is not required. Superior communication skills, both oral and written Ability to compose compelling, call-to-action emails to drive customer interest in engaging further communications. Must be detail-oriented A strong email and phone presence is necessary Exceptional leadership skills Outstanding organizational skills Working rotating shifts with some weekend shifts as necessary. Ability to stay strong and calm in a stressful environment; must thrive under pressure WE OFFER: A very competitive pay plan Ongoing professional training Flexible scheduling Medical & Dental 401(k) Retirement Paid Vacation We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    The Dixon Group 4.0company rating

    Call center representative job in Winchester, VA

    🕒 Shift Hours: 8:00 AM - 5:00 PM, Monday through Friday 💲 Competitive Compensation Make the Right Connection-Build Your Career with Dixon! Dixon Fire is looking for a Customer Service Representative to join our team in Winchester, VA! This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping customers find the right solutions. As a key member of our team, you'll assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction. You'll play an important role in ensuring our customers' satisfaction and upholding Dixon's reputation for quality and reliability. About Us: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. 🚚 What You'll Do: Communicate with customers via phone, email, and internal systems to provide timely, accurate support. Process orders and coordinate shipments to ensure smooth delivery. Handle customer concerns determining the best way to resolve issues. Collaborate with team members to manage accounts and projects. Hands-on Customer Service, Sales and Quality related operational duties. Maintain a strong understanding of company policies and product offerings. Contribute to a positive, team-oriented environment. Other duties as assigned. 🎯 What We're Looking For: High school diploma or equivalent required. 2-5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred). Experience in hose & fitting, fire protection, or industrial distribution industries is a plus. Excellent communication skills-both written and verbal. Strong organizational skills with the ability to multitask. Proficiency in Microsoft Office & Google applications. A professional attitude, strong work ethic, and commitment to delivering great service. Mechanical aptitude and curiosity to learn about technical products 🌟 What We Offer: Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)
    $28k-31k yearly est. 6d ago
  • Customer Service Representative $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Call center representative job in Mechanicsburg, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $26k-33k yearly est. 43d ago
  • Call Center Representative

    West Shore Home 4.4company rating

    Call center representative job in Mechanicsburg, PA

    Inside Sales Representative Location: Mechanicsburg, PA (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see “no” as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $17.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #corpisshp #LI-NM1
    $17.8-19.8 hourly 6d ago
  • Call Center Representative

    Bath Planet

    Call center representative job in Mechanicsburg, PA

    Job Description Call Center Representative (Part-time) Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes. Why You'll Love Working Here Fast-growing company with advancement opportunities Fun, supportive team culture (no micromanaging) Paid training Consistent schedule Work that truly impacts our company's success Schedule Part-time Flexible shifts available General Purpose Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements. Responsibilities Deliver scripted pitch to homeowners Adjust scripted pitch to meet the needs of specific homeowners Handle homeowners' questions and objections Obtain homeowner information including names, addresses, and phone numbers Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversations Confirm appointments placed with canvassers or sales representatives Issue appointments for reps to meet prospective homeowners Perform quality control phone calls Answer inbound calls from potential homeowners responding to advertisements Contact homeowners to follow up on initial interactions Update lead information and maintain reports Qualifications Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge (training provided) Proficiency in relevant computer applications Pay & Bonuses We keep hourly pay simple and straightforward-but where you really shine is in the bonuses: Hourly pay plus performance bonuses on every sale Weekly bonus incentives for hitting team goals Monthly bonus opportunities for top performers If you're motivated, consistent, and willing to follow the process, it's very realistic to out-earn the hourly rate every single week. Apply today to join our growing team! Powered by JazzHR wOsyVIigIe
    $26k-34k yearly est. 4d ago

Learn more about call center representative jobs

How much does a call center representative earn in Antrim, PA?

The average call center representative in Antrim, PA earns between $23,000 and $39,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Antrim, PA

$30,000

What are the biggest employers of Call Center Representatives in Antrim, PA?

The biggest employers of Call Center Representatives in Antrim, PA are:
  1. Hagerstown Smiles Dental Care Pa
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