Call center representative jobs in Bayou Cane, LA - 167 jobs
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Customer Support Representative
Culligan International 4.3
Call center representative job in Jefferson, LA
Benefits: * Competitive salary * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * Vacation, paid time off * Company-paid training
* Employee discounts for Culligan in-home products
* Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
* Extensive problem-solving, order processing, and helping to manage customer accounts
* Provide proactive sales support by developing close relationships with customers
* Schedule service and delivery orders
* Coordinate schedules with the service/operations team
* Contact customers for purposes of scheduling additional services or offering maintenance plans
* Refer unresolved customer grievances to designated departments for further investigation
Qualifications
* High school diploma or GED
* College degree
* Minimum of two years of customer service experience required
* Strong time management and project management skills
* Proficient in Microsoft Office (word, excel, outlook)
* Excellent communication skills, both written and verbal
* Experience with Service Titan software is strongly preferred.
About Culligan
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $15.00 - $20.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$15-20 hourly 14d ago
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Call Center Specialist
Solar Alternatives 4.4
Call center representative job in Harahan, LA
Job Description
Why Solar Alternatives?
Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our CallCenter Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy.
In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table.
Requirements
Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus)
Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer!
A self-motivated, entrepreneurial mindset that is proactive and results-driven
Organized and goal-oriented with strong phone call and email etiquette
Able to set appointments with potential clients that can lead to sales opportunities
Maintain and update lead data in the company CRM tool
Initiate and support the sales process for the broader team
Consistent work schedule and reliable availability
Present yourself professionally and maintain a positive attitude with all prospects
Benefits
Benefits:
Base of $17 per hour plus commission per appointment set
Two weeks paid leave, plus 7 bank holidays
Health insurance, vision & dental
401K with company match
Advanced product and sales training to ensure success
Use of professional company tools including customized CRM and VOIP system
The peace of mind that comes with offering only best in class products, installation, and services
$25-35 hourly 25d ago
Airport Customer Service Agent
GAT 3.8
Call center representative job in Kenner, LA
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$20k-26k yearly est. 6d ago
Video/Call Center Representative
Xplore Federal Credit Union
Call center representative job in Metairie, LA
Full-time Description
The Financial Specialist will engage with members in a blended Video/-CallCenter environment consisting of telephone, interactive video, web chat, secure email, and online credit union interactions. Member interactions will be handled through interactive video, phone, email, live chat, and other electronic forms of communication. The Financial Specialist will work as part of a team under the direction of the Financial Specialist Manager. This representative will support department objectives through direct member interactions, adhere to quality standards, and perform administrative tasks.
Essential Functions/Responsibilities:
Provide exceptional member service through quality conversations and timely communications.
Conducts work in a Video/CallCenter environment and in a variety of computer programs.
Ethically conducts operational tasks related to protecting members and credit union assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining, and ensuring the accuracy of all regulatory and procedural documentation.
Protects all member information and credit union trade secrets and business records as confidential and follows all credit union policies for communication with members, vendors, and associates.
Provide front-line member support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat, or other Digital Channels.
Process member support requests and inquiries, including, but not limited to Reg E Inquiries, Stop Payments, ACH inquiries, and Account Information. Close accounts, Password Reset, etc.
Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, deliver fulfillment materials, and upload approved accounts.
Maintain a personally professional and presentable appearance in all internal and external member interactions.
Be fully proficient with the video/phone system and online credit union tasks.
Engage with members in a professional and friendly manner while providing a positive brand experience during each member's interaction.
Maintains current knowledge and consistent compliance with regulations and credit union policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.
Assist with troubleshooting and issue resolution tasks associated with the Video Banking or Telephone System and liaise appropriately with the Financial Specialist Manager, Branch, Operations, and/or IT staff in problem identification and resolution.
Work with individuals in other departments (retail branches, deposit operations, online credit union, and member relations) to address Video/CallCenter Department issues and escalations.
Regular attendance is required, working at the worksite during regular Video/CallCenter business hours.
Must have the ability to effectively cross-sell credit union products and services.
Collaborates with team members during times of excess workload to pick up overflow tasks.
Utilizes communication skills to identify and address members' needs while representing the Credit Union in a positive way.
Contributes to building profitable, long-term relationships with our members to reach our business objectives.
Works harmoniously with others with exemplary interpersonal skills.
Works on strict deadlines which require prompt attention to detail and reliable attendance.
Work Schedules:
Monday - Friday
8:00 AM - 5:00 PM
Location:
5500 Veterans Memorial Blvd., Metairie, LA 70003
Required Skills/Abilities:
Ability to communicate effectively in person, on-screen, over the phone, and in writing.
Ability to solve problems while working directly with external and/or internal members. Familiarity and high comfort level with a variety of electronic forms of communication, phone, video, social media, email, etc.
Strong attention to detail and ability to complete work accurately.
Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
Ability to think logically in order to analyze situations, resolve problems, and make sound decisions.
Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems.
Strong employee coaching skills.
Good organization and time management skills.
Ability to listen, develop/suggest solutions to problems, and retain confidential information.
Our full-time employees enjoy amazing benefits, including:
Medical, Dental, Vision, and Basic Life Insurance
Employer - Paid Supplemental Health Insurance
STD & Employer-Paid LTD
PTO & Paid Holidays
Requirements
Education and Experience:
High School Diploma or equivalent.
1-year member service, retail credit union, or equivalent experience.
Knowledge of credit union products and services (preferred).
$23k-31k yearly est. 60d+ ago
Call Center Representative
Monarch Medical Management
Call center representative job in Metairie, LA
Monarch Medical Management is seeking a dependable and compassionate CallCenterRepresentative to join our fast-paced, high call volume healthcare callcenter. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey.
The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential.
Key Responsibilities
Patient Communication and Support
Handle a high volume of inbound and outbound calls daily in a courteous and professional manner
Use approved call scripts to assist patients with scheduling, inquiries, and follow-ups
Focus on one-call resolution, directing calls or taking detailed messages when needed
Appointment Scheduling and Coordination
Schedule, reschedule, and cancel appointments in eClinicalWorks (eCW)
Complete necessary scheduling checklists (such as Ortho Spine or Ortho Extremity)
Coordinate patient transportation (such as Uber) and confirm logistics
Follow up on approvals and referrals with attorneys, clinics, and insurance carriers
Patient Records and Insurance Management
Accurately collect and verify patient demographics and insurance details
Maintain and update patient accounts, including Workers' Compensation cases
Administrative Support and Documentation
Enter, retrieve, and update patient records in electronic health systems
Manage email communications with attorneys, providers, and internal departments
Process medical record requests and send necessary documents securely
Compliance and Confidentiality
Comply with HIPAA, privacy policies, and clinic procedures
Stay current with healthcare regulations and insurance policy changes
Qualifications
High school diploma or equivalent required; some college preferred
Experience handling high call volumes in a healthcare or customer service setting is strongly preferred
Familiarity with eClinicalWorks and medical terminology is a plus
Strong multitasking skills and attention to detail
Proficient in using computer systems and electronic health records (EHR)
Excellent communication and interpersonal skills
Benefits
Health, vision, and dental insurance after 60 days
Paid time off (PTO)
Continued education opportunities
Retirement plan options
If you are passionate about helping others and thrive in a dynamic callcenter environment, we encourage you to apply.
Monarch Medical Management is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
View all jobs at this company
$23k-31k yearly est. 60d+ ago
Call Center Representative
La Health Solutions
Call center representative job in Metairie, LA
Monarch Medical Management is seeking a dependable and compassionate CallCenterRepresentative to join our fast-paced, high call volume healthcare callcenter. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey.
The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential.
$23k-31k yearly est. 60d+ ago
Customer Service Rep(05906) - 4896 HWY 1
Domino's Franchise
Call center representative job in Raceland, LA
Job DescriptionABOUT THE JOB As a Domino's Pizza CSR, you are the first contact with every Customer who calls our stores. Your professionalism and optimism is vital to creating a pleasant experience for Customers.
As a CSR you will receive training on our computer system and will gain confidence through working with Customers. Plus, we offer flexible hours.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 7d ago
Representative - Customer Service
Wesco 4.6
Call center representative job in Metairie, LA
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
\#LI-JB1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here (******************************************************************* and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
$20k-27k yearly est. 37d ago
Customer Support Representative
Culligan 155La
Call center representative job in Jefferson, LA
Benefits:
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job SummaryCulligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Coordinate schedules with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation
Qualifications
High school diploma or GED
College degree
Minimum of two years of customer service experience required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
Experience with Service Titan software is strongly preferred.
About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $15.00 - $20.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$15-20 hourly Auto-Apply 60d+ ago
Ins/Inv Div CSR 1
South Louisiana Bank
Call center representative job in Houma, LA
South Louisiana Bank
South Louisiana Financial Services
CSR/Agent Assistant
1356 West Tunnel Blvd., Houma, LA **************
Hours: Monday - Friday 8:00am - 4:30pm (30 minute lunch)
Essential duties:
Provide customer service to clients; including acting as a liaison between client and carrier, assisting with claims, plan benefits and operations, enrollments, cancellations and billings, etc.
Communicate with carriers to process claims, quote renewals, negotiate rates, obtain quotes, and complete transition for new business.
Process enrollments, cancellations, changes and submit to carrier for processing.
Submit plan changes and amendment request to carriers and ensure completeness.
Continuously follow up on outstanding claims (medical, life, dental, vision, disability, etc.), maintain notes and communication to client until processed, paid and closed.
Ensure emails and faxes are properly processed at all times.
Accompany agent to client meetings when requested.
Prepare marketing materials such as employee packets, brochures, and plan summaries as needed by agents for all groups.
Process filing on electronic filing system. Maintain electronic enrollment system.
Back up other office positions, including switchboard when required.
Assist agents as requested.
All other duties as assigned.
Qualifications of Job:
High school diploma.
Interest in pursuing Louisiana Life, Health, and Accident License.
Employee benefit or insurance experience preferred.
Computer experience with Microsoft Office systems.
Must be a self-starter, able to multitask, have attention to detail and the ability to work with minimal supervision.
Requirements:
While performing duties, the employee is required to sit, stoop, lift up to 10 pounds, type, the ability to communicate effectively with others, and may be required to work evenings and/or weekends, attend remote meetings/trainings and/or travel.
In the performance of respective task and duties, the employee is expected to conform to the following:
Successfully perform quality work within deadlines with or without supervision
Interact professionally and confidently with other employees, customers and contacts
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
This in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to the job at any time.
Please contact the Human Resource Department at ************ if you meet these requirements and wish to be considered for this position.
$24k-32k yearly est. 7d ago
Inside Sales & Customer Service Representative
Fc Tech 3.0
Call center representative job in Prairieville, LA
The FC Tech
Inside Sales & Customer Service Representative
is a critical member of our team. This role is responsible for supporting daily operations of the company - primarily through direct execution of technical business transactions with customers, suppliers, and internal operations stakeholders.Accuracy in day-to-day activities, attention to detail, problem-solving ability, and an overall team attitude are paramount to this position. The Inside Sales & Customer Service Representative must be self-motivated, self-directed, and able to multitask, prioritize, & manage time effectively.
Job Responsibilities include (but may not be limited to):
Responding to customer inquiries and requests timely
Answering technical product questions
Preparing & submitting quotations to customers
Receiving, reviewing, and confirming customer orders
Providing order and/or shipment updates to customers
Managing the order lifecyle - for orders placed by customers as well as orders placed to suppliers.
Developing and deepening a knowledge of our business' industry and the technical acumen required for the products we represent.
Identifying and procuring products needed for customer orders and/or minimum inventory reorder levels.
Following up on lead generation by outside sales personnel.
Arranging and coordinating product logistics - including international freight, brokerage, and duties - to ensure efficient, cost-effective, & accurate delivery of products.
Controlling and managing inventory:
This is a tangential, but ongoing responsibility which may include participating periodically in monthly physical counts to validate inventory records
Supporting, executing, & continuously improving Quality Assurance Programs (QAP) and related Inspection & Testing Protocols (ITP) of products inventoried and sold, which may include processing, reviewing, and filing of Material Test Reports (MTRs) for products inventoried and sold.
Serving as on-callrepresentative to customer and/or after-hours quotation/shipment requests (upon assignment).
Preserving confidentiality of business & transactional information.
Demonstrating a high-level of professionalism toward customers, suppliers, coworkers, and other relevant business stakeholders.
Qualifications:
A bachelor's degree is preferred (but not required)
Minimum of three (3) years of experience in a manufacturing, distribution, or similar industrial
environment.
Proficiency in Microsoft Office applications which include (but are not limited to) Excel, Word, and Powerpoint.
Ability to safely operate a forklift
Benefits:
Compensation is competitive and will be based on work experience
Health/Medical, Dental, Vision, Supplemental Coverages with company sponsorship
Retirement Match
Holidays and Paid Time Off (PTO)
$26k-32k yearly est. 60d+ ago
Customer Service Representative Nights and Weekend
Planet Fitness-PF Baseline Fitness
Call center representative job in Prairieville, LA
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$24k-32k yearly est. 1d ago
Customer Service Representative
Cablesouth Media III LLC
Call center representative job in Metairie, LA
Job Title: Customer Service Representative
Department
FLSA Classification
EEO Classification
Last Modified
CallCenter
Non-Exempt
Administrative Support Workers
08/22/2024
Job Summary:
Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence.
Essential Duties & Responsibilities:
Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.
Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
Maintains close contact with customers to give updates on progress toward resolution of billing issues.
Ensures that appropriate changes were made to resolve customers' billing problems.
Refers unresolved customer billing issues to designated departments for further investigation.
Uses business software to process voids, credits, cancellations, changes, and payments.
Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.
Job Qualifications:
High School Diploma or equivalent required.
2+ years of customer service experience preferred.
Skills:
Excellent verbal and written communication.
Excellent knowledge retention and recall.
Strong collaborative skills.
Strong problem-solving skills.
Customer service orientation.
Critical thinking.
Active listening.
Computer skills and knowledge of relevant software.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled
$24k-32k yearly est. Auto-Apply 60d+ ago
Customer Service Rep
Recruit Staff Hire
Call center representative job in Metairie, LA
TempToFT
A large logistics company in Metairie is seeking a Logistics - Customer Service Representative to work in one of their departments.
This company works with international clients. Full benefits are offered including health, dental, vision, paid-time-off, life insurance, short/long term disability, 401k with a match, and paid holidays
Duties of the Logistics Customer Service Rep include but are not limited to:
Assist with processing freight forwarding documentation for export shipments (bills of lading, country of origin, etc.)
Answer phone calls and make outbound calls to clients
Receive instructions for each assigned client
Enter client information into database
Work with customs and assist with paperwork regarding cargo
Issue instructions for container pickups
Coordinate deliveries
Receive updates from operations on process of pickups
Review invoice information and send to accounting
Track and trace other shipments
Requirements of the Logistics Customer Service Rep:
2 years of customer service experience Experience in logistics, transportation, or import/export preferred
High School Diploma required Bachelor's Degree preferred
Proficient in Microsoft Office Word and Excel (will be tested)
Able to work in a fast paced environment
Able to establish and maintain effective, positive working relationships
$24k-32k yearly est. 8d ago
Customer & Health Services Representative
HASC Personnel Services
Call center representative job in Laplace, LA
The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Customer & Health Service Representative plays a critical role in supporting training, customer service, and occupational health services across the organization. This position combines responsibilities from eLearning lab proctoring, customer service scheduling, and occupational health testing to ensure seamless operations and high-quality service delivery. The specialist will work closely with trainees, instructors, and medical staff to maintain compliance, efficiency, and professionalism in all assigned tasks.
Essential Job Responsibilities
Training & eLearning Support
Ability to open or close eLearning lab daily; maintain cleanliness and inventory.
Check in trainees, verify identification, and launch courses or exams.
Proctor trainees and enforce testing protocols and company policies.
Assist Safety Instructors with classroom setup, material inventory, and testing procedures.
Report course discrepancies and unethical behavior to management.
Customer Service & Scheduling
Greet and process trainees, verify credentials, and issue badges.
Handle fax registrations, payments, and course requirement confirmations.
Use custom software applications for scheduling and trainee management.
Respond to customer inquiries and assist other departments during peak periods.
Occupational Health Services
Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
Ensure confidentiality of customer data and compliance with CFR standards.
Disinfect and inspect equipment after each use.
Respond to after-hours calls and support medical services as needed.
Preferred Skills & Qualifications
Strong customer service and communication skills (written and oral).
Ability to work independently and adapt to varied environments.
Proven decision-making under pressure and attention to detail.
Willingness to cross-train and assist other departments.
Ability to learn and use custom software applications.
Requirements
High school diploma or GED.
Entry-level proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
Basic knowledge of computer hardware and software.
Willingness to travel and work at different locations as needed.
Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.
Physical Demands
While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
This job is typically in a training lab or clinic like office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities
The Customer & Health Services Representative reports directly to the supervisor of operations. This position does not have direct reports.
$24k-32k yearly est. 60d+ ago
Call Center Specialist
Metairie Bank 3.6
Call center representative job in Metairie, LA
鈫怋ack to all jobs at Metairie Bank CallCenter Specialist
Metairie Bank is an EEO Employer - M/F/Disability/Protected Veteran Status
Responsible for providing service and support for customers via telephone, email, and online chat. Must respond to customer requests that can be routine in nature or require extensive research. Research may include using problem solving skills to identify and resolve issues with payment systems, mobile banking, internet banking, and other transaction or account related situations.
Essential Job Functions
Manage and direct incoming calls, emails and online chats from customers, potential customers, vendors, and other general inquiries.
Provide excellent customer service and develop customer relationships.
Research solutions to customer issues and escalate the call to the appropriate department when the issue exceeds position authority.
Assist customers with Electronic Banking platforms following bank policy and procedures (i.e. Online, Mobile and Telephone Banking, Debit Cards, etc).
Education and Experience
High school diploma or equivalent required.
One to two years of banking experience preferred.
Metairie Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.
Please visit our careers page to see more job opportunities.
$26k-30k yearly est. 3d ago
Call Center Specialist
Solar Alternatives 4.4
Call center representative job in Harahan, LA
Why Solar Alternatives?
Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our CallCenter Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy.
In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table.
Requirements
Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus)
Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer!
A self-motivated, entrepreneurial mindset that is proactive and results-driven
Organized and goal-oriented with strong phone call and email etiquette
Able to set appointments with potential clients that can lead to sales opportunities
Maintain and update lead data in the company CRM tool
Initiate and support the sales process for the broader team
Consistent work schedule and reliable availability
Present yourself professionally and maintain a positive attitude with all prospects
Benefits
Benefits:
Base of $17 per hour plus commission per appointment set
Two weeks paid leave, plus 7 bank holidays
Health insurance, vision & dental
401K with company match
Advanced product and sales training to ensure success
Use of professional company tools including customized CRM and VOIP system
The peace of mind that comes with offering only best in class products, installation, and services
$25-35 hourly Auto-Apply 60d+ ago
Representative - Customer Service
Wesco Distribution 4.6
Call center representative job in Metairie, LA
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
High School Degree or Equivalent required
Associates' Degree (U.S.)/College Diploma (Canada) preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-JB1
$20k-27k yearly est. Auto-Apply 37d ago
Customer Service Rep(05254) -205 N. Canal Blvd
Domino's Franchise
Call center representative job in Thibodaux, LA
馃崅 Leaves Are Falling, Opportunities Are Calling-Join Our Team Today! 馃崟
RPM Pizza has been one of the largest Domino's franchises in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. From creating smiles to being number #1 we want you to come join the fun!
Job Description
WHAT DO CSRs DO?
路 Provide a fun, happy, and exciting environment for our Customers while taking orders.
路 Uphold and represent a rock-solid brand image.
路 Ensure our stores are kept clean and sanitized for our Team and Customers.
路 Get into the action and make perfect product all the time. 路 Learn organizational and inventory skills.
路 Provide amazing Customer service.
路 Execute time management skills and the ability to multi-task in a competitive work environment.
路 Help be part of the pizza industry that is leading in technology by using the most advanced equipment.
路 Demonstrate your own style while working in a diverse work environment.
路 The ability to take ownership in resolving problems.
路 Operate all equipment inside the store.
WHAT'S IN IT FOR YOU?
路 Join a winning Team who is the best pizza company in the world & in every neighborhood!
路 Complete all RPM world class training programs to ensure you are set up for success in your role.
路 Work flexible fun hours and enjoy great product discounts.
路 Opportunity to continue your development through RPM Pizza College.
路 This is the first step for many to owning your own Dominos store.
路 Learn team building and problem-solving and develop your skills for the future.
路 Opportunity to give back to the community through partnerships and donations.
路 Variable hourly (meaning hours vary by week) position with competitive pay.
路 Medical, dental, vision insurance available if CSR averages 30 or more hours per week during a designated 9 month measurement period.
路 401K program available.
Qualifications
路 You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn.
路 Strong communication and basic math skills to count change.
路 Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills.
路 Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds.
路 Apply on jobs.dominos.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 60d+ ago
Customer Service Representative
HASC Personnel Services Inc.
Call center representative job in Gonzales, LA
Job DescriptionDescription:
JOB TITLE:
Customer Service Representative
DEPARTMENT:
Training
CSRs represent our organization and are the face of our company. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.
Essential Job Responsibilities
Customer Transactions
Ensure a smooth check-in process for students
Answer phone calls and help customers with questions or concerns
Assist with company inquiries and scheduling issues
Maintain confidentiality regarding students' information.
Maintain a positive and professional attitude with customers
Teamwork
Work with other CSRs to answer phone calls in a timely manner
Set up and break down instructor-led courses
Lab Monitoring
Observe student behaviors in the training rooms and computer labs
Ensure the integrity of the testing processes is not compromised
Assist students with questions and concerns
Walk and stand for extended periods of time while monitoring students
Encourage positive client learning and ensure customer service standards are upheld
Live Online Proctor
Checks in trainees and verifies identification prior to testing
Monitors trainees throughout training event
Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
Explains the course and/or exam processes
Assists trainees with technical assistance related to course navigation, login process, or equipment setup
Understands testing procedures for each exam and adheres to company quality and security measures
Reports suspected irregularities or trainee behavior to management immediately
Responsible for maintaining professional and respectful demeanor
Assists with covering for lunches and breaks
Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
Performs other duties as assigned
Opening and Closing Lab
Ensure labs are functional and operating in the mornings
Print class rosters each morning and prepare for students
Sanitize testing areas at end of each day
Arm and disarm facility as assigned
Additional Daily Lab Duties
Ensure testing areas are sanitized between customers
Communicate and coordinate with front counter Customer Service Representatives
Score tests for select courses
Troubleshoot computers when customers experience difficulties
Competencies
Communication Proficiencies
Troubleshooting and multitasking
Technical Capacity
Customer/Client Focus
Problem Solving/Analysis
Teamwork Orientation
Preferred Skills & Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
Language Skills
Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability/ Decision Making
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)
Physical Demands
While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
This job is typically in an office environment and may also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities
The Customer Service Representative reports directly to the Operations Manager or site Supervisor. This position does not have direct reports.
Requirements:
How much does a call center representative earn in Bayou Cane, LA?
The average call center representative in Bayou Cane, LA earns between $21,000 and $36,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Bayou Cane, LA