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Customer Service Representative (Insurance) - Champaign, IL
ACS Auto Club Services, Inc.
Call center representative job in Champaign, IL
Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service RepresentativeThe Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEESStarting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHORequired Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work EnvironmentWork in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-DH1 #LI-ONSITE #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly Auto-Apply 2d ago

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Wholesale Customer Support Representative
Horizon Hobby Inc. 4.2
Call center representative job in Champaign, IL
At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products. We are currently hiring for a Wholesale Customer Support Representative! We are currently hiring for a Wholesale Customer Support Representative to support Horizon Hobby Retail Partners. This role is a business-to-business (B2B) focused and provides service to authorized wholesale accounts only. This position not does not support direct-to-consumer inquires. The Wholesale Customer Support Representative provides an industry-leading support experience to retail partners via phone and email. The primary objective of this role is to support the operational and service needs of wholesale accounts in a timely, accurate and professional manner. This is a full-time, on-site position at our Champaign Illinois location. Working hours are Monday-Friday 8am-5pm. Typical pay for this position is $16hr. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range. Key Responsibilities * Serve as a primary point of contact for retail partners, responding to inquiries related to orders, shipping, invoicing, returns and warranty processes. * Respond to retail partner inquiries within established service-level expectations (phone, email and or digital channels). * Accurately document all interactions, actions and resolutions within internal systems. * Collaborate effectively with internal teams (Sales, distribution, Finance, Service and Operations) to resolve retail partner issues. * Assist in identifying recurring issues, process gaps, or trends impacting retail partners and contribute to continuous improvement efforts. * Participate in meetings related to wholesale customer service and operational initiatives as required. * Maintain a high level of organization, attention to detail and time management while handling multiple priorities. * Perform addition duties or projects as assigned by management. Role Scope Specifics * This position supports wholesale retail partners only. * Interactions are focused on B2B operations. * This role does not provide direct support to end consumers unless required for third party sales as back-up. Qualifications * High school diploma or equivalency * Preferred knowledge of radio control products * Preferred prior experience in a B2B wholesale role, with a minimum of six months in a customer service or support role * Proficiency with computers and standard windows operating systems such as Excel, Word and Outlook. Microsoft teams is a plus * Experience using CRM or ERP systems such as Salesforce, Oracle or any other similar platform is a plus. * Strong written and verbale communication skills. * Ability to interact and work effectively with cross departments. Benefits and other perks * Medical, Dental, Vision * HSA and FSA options * Short-Term and Long-Term Disability Insurance * Life Insurance and Supplemental Life Insurance * 401(k) with a company match * Paid Time Off * Paid Holidays * Internal Rewards * Discounts on Products * Additional Coverage such as accident, critical, hospital and pet insurance. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated. Horizon Hobby, LLC is an equal opportunity and E-Verify employer
$16 hourly 7d ago
Seasonal Customer Care Representative
DCC Propane 4.9
Call center representative job in Urbana, IL
The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned. Duties and Responsibilities: Provide exceptional customer service through phone and personal contact. Resolve or escalate customer inquiries and/or complaints as needed. Process counter transactions Document and update customer records based upon the interactions. Process payments and maintain customer accounts. Assist with light collections or handle billing inquiries as assigned. Strong data entry skills and attention to detail needed. Must be able to work well in a fast-paced environment. Provide resolution to gas and /or water service needs of customers. Determine that service requests are within the scope of work performed by Company. Maintain and manage parts inventory. Ensure all paperwork is complete and accurately submitted in a timely manner. Take responsibility regarding all aspects of daily tasks and actions. Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position. Attend all safety meetings, training and/or in-services. Regular attendance at the worksite is required. Qualifications: Knowledge, Skills and Abilities Ability to provide excellent customer service and build rapport with customers. Exercise solid organizational and communication skills. Good phone skills and computer literacy (MS Office). Ability to work independently and effectively manage time. Must be dependable with a stable work history. Ability to follow verbal and written directions. Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Effectively collaborate with leadership and employees to establish goals and standards. Demonstrate a strong commitment to customer service and safety. Ability to be a positive representative of the Company both internally and externally. Ability to work with respect and cooperation at all times with fellow employees and customers. Experience/Education: High school diploma / GED is required. Minimum of 3 years of experience in an office environment preferred. Customer service or inside sales experience preferred. Travel: Local Travel only. Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to: Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion. Perform light lifting of supplies and materials from time to time. Communicate with and exchange information verbally and in writing. Move about in an office environment. Work using repetitive motion. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work requires physical efforts associated with using the computer and phones to access information. Working Environment: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is: Regularly in an office environment. Regularly interrupted to meet the needs and requests of fellow employees and/or customers. Regularly required to manage a number of tasks at one time. Regularly experience a busy environment that will require excellent organizational and time and stress management skills. Regularly exposed to sensory demands due to excessive computer use The noise level in the work environment is usually moderate. This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required. Meet DCC Propane: DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits. Why Work for Us? Hicksgas is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays. EOE Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$33k-40k yearly est. 27d ago
Entry Level Customer Service Representative
Monumental Management Solutions
Call center representative job in Sullivan, IN
IS LOCATED IN THE TERRE HAUTE AREA Monumental West is a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. Our main goal is to provide superb client acquisition services for our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us to do it for them. Our clients provide us with their different promotions and services and we are responsible for representing them in some of the world's largest chain retailers. Job Description Candidates located in Terre Haute, IN area with a strong Customer Service background are wanted for Customer Service and Sales Positions! Monumental Management Solutions is hiring for full time Entry Level Management Trainees for Customer Service. Our sales and marketing firm is the leader in the marketing industry and in tailoring customer service & sales to their needs. Our clients want us to deliver a face to face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. By representing one of the largest telecommunications company in the world, it is a priority for our team to provide the best customer service, professionalism, and to build land and maintain quality customer relationship. This entry level sales and marketing job is full-time. **We do not condone Door-to-Door, B2B, or Telemarketing Sales!** Monumental Management Solutions offers promotions into management based on performance, not seniority. This position offers a compensation structure where pay is based upon individual performance, with a GUARANTEED hourly base pay. Qualifications Qualified candidates must possess excellent interpersonal communication skills and a high level of professionalism & integrity. Public speaking skills for presenting to groups are a plus. Ideal entry level sales and marketing candidates have an uncommon combination of attributes. They are self-motivated, entrepreneurial individuals who are ready to leave behind the constraints of the traditional corporate job model and build a secure future of their own. Bachelor's degree in business related discipline or equivalent education/experience -OR- 1 to 2 years of Customer Service / Sales Competitive mindset, look for a challenge Ability to relate to a diverse sales team Desire to grow and learn multiple business disciplines, from customer interaction to budgeting / financials, in order to develop into a well-rounded leader Desire to grow into a management role For additional questions regarding requirements for this entry level Customer Service, Sales & marketing position, please call ************** Additional Information All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 2d ago
Customer Relations Representative - State Farm Agent Team Member
John Caywood-State Farm Agent
Call center representative job in Champaign, IL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401k Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$34k-45k yearly est. 20d ago
Residential Youth Care Professional
Cunningham Children's Home 3.8
Call center representative job in Urbana, IL
Residential Youth Care Worker - Cunningham Children's Home Cunningham Children's Home in Urbana, IL is looking to hire Residential Youth Care Workers. Are you looking to learn new things and build a successful career? Do you want meaningful and rewarding work? Would you like to join a non-profit organization with an important mission? If so, please read on! In addition to competitive pay, we offer our full-time employees the following benefits: Medical Dental Vision Holiday pay Paid Leave FSA/DCA Accident, Short Term Disability, Critical Illness A retirement plan with up to 6% company match Relocation assistance Employee referral program An awesome wellness program Additionally, Cunningham Children's Home is a qualified employer under the Public Student Loan Forgiveness (PSLF) program. We also offer our employees a professional PSLF resource, BenElevate, to help navigate the loan forgiveness process. About Cunningham Children's Home We are a child welfare and educational services agency dedicated to providing compassionate support and therapeutic intervention to children, youth, adults, and families. Our comprehensive programs include residential treatment, special education, and community-based services. At our core, we focus on creating opportunities and opening doors for those in our care, offering a place that feels like home where they can learn, succeed, and thrive. We uphold high standards to meet the needs of our community. Hope begins here! A Day in the Life of a Residential Youth Care Worker As a Residential Youth Care Worker, you provide direct therapeutic support to our program's youth, following detailed wellness plans. Your kindness and understanding encourage open communication, and your patience ensures you're always ready to listen. Despite the physical and mental demands, the Residential Youth Care Worker finds satisfaction in helping those in need and positively impacting their lives. Our Residential Youth Care Workers play an essential role in creating a safe, structured, and supportive environment for all youth in our care. Qualifications for a Residential Youth Care Worker High school diploma or equivalent At least 21 years of age Valid Illinois driver's license Work Schedule We have a 24/7 program with a variety of shift options available, including: Day Youth Counselor - 1 pm to 11 pm / 11 am to 11 pm (Full Time) Evening Youth Counselor - 7 pm to 11 pm (Part Time) Med Liaison - 7 am to 7 pm / 8:30 am to 7 pm (Full Time) Morning Youth Counselor - 7 am to 9 am (Part Time) We have set schedules for our rotations, so you will have a very consistent schedule! Are You Ready to Join Our Organization? If this sounds like the right opportunity for you, apply today to become a Residential Youth Care Worker at Cunningham Children's Home!
$35k-43k yearly est. 60d+ ago
Customer Service Rep(09184)- 667 Lincoln Ave
Domino's Franchise
Call center representative job in Charleston, IL
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$28k-37k yearly est. 12d ago
Customer Service Representative - State Farm Agent Team Member
Leon Gobczynski-State Farm Agent
Call center representative job in Charleston, IL
Job DescriptionBenefits: Competitive salary Paid time off Profit sharing ROLE DESCRIPTION: As a Customer Service Representative with State Farm Agent Leon Gobczynski, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
$28k-37k yearly est. 26d ago
Customer Relations Representative - State Farm Agent Team Member
Jeff Burtis-State Farm Agent
Call center representative job in Decatur, IL
Job DescriptionBenefits: Licensing Paid by Agency Salary Plus Commission Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview: Are you a people person with a passion for helping others? Do you enjoy connecting with clients and making a real difference in their lives? If so, a rewarding career with a State Farm independent contractor agent could be the perfect fit for you! As a State Farm team member, you'll be representing a trusted brand while focusing on providing top-notch insurance and financial solutions to our valued customers. Responsibilities: Build lasting customer relationships by providing exceptional service and timely follow-ups. Educate customers about insurance options through a needs-based review process tailored to their unique situations. Identify new opportunities, schedule appointments, and recommend personalized products and services that meet customer needs. What Were Looking For: A genuine interest in marketing products that truly benefit customers. Strong communication skillsboth verbal and writtenwith a focus on active listening. A people-oriented personality with a passion for helping others. Exceptional attention to detail and organizational skills. A proactive attitude with a knack for solving problems. Willingness to learn new systems and tools to enhance your role. A team player who thrives in a collaborative environment. Why Join Us? If youre motivated, eager to succeed, and ready to make an impact, we want to hear from you! Apply today to take the next step in your career, and well reach out with more details on how you can join our team. Note: This position is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. Employees of State Farm agents are hired by the agent, not by State Farm. All candidates must be able to meet licensing and training requirements.
$34k-45k yearly est. 9d ago
Customer Service Representative
Circle K 4.3
Call center representative job in Urbana, IL
Job Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Hiring Range: $15.00 to $15.25 Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
$15-15.3 hourly Auto-Apply 2d ago
Customer Care Representative
Consociate Health
Call center representative job in Decatur, IL
Job Description The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal Duties and Responsibilities: Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits. Assist walk-in customers with plan/claim questions. Answer email inquiries from members, employers, and providers. Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate. Perform other duties as assigned. General Expectations: Present a positive image of Consociate at all times. Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or a coworker or supervisor. Communicate in a clear and concise manner, while also demonstrating receptivity through active listening. Identify and perform work that has not been specifically assigned, as needed. Adhere to established safety standards and utilize proper techniques to avoid work-related injuries. Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively. Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division. Attend required in-service and staff meetings. Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants. Benefits: Paid time off Paid Holidays Medical, Dental and Vision Insurance Basic Group Life, Short Term and Long Term Disability Voluntary Life, Critical Illness and Accident Coverage 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary. High School Education required. Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended. Benefits: Paid time off Paid Holidays Medical, Dental and Vision Insurance Basic Group Life, Short Term and Long Term Disability Voluntary Life, Critical Illness and Accident Coverage 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.
$31k-38k yearly est. 19d ago
Client Relations Representative
Dimond Bros. Insurance 4.0
Call center representative job in Champaign, IL
Join our team as a Client Relations Representative and be the welcoming voice that connects clients to exceptional service and support! You'll serve as the first point of contact for clients, handling calls, walk-ins, and inquiries with professionalism and care. Key Responsibilities Manage high-volume inbound calls and direct clients appropriately Assist walk-in clients and process payments Resolve customer issues and inquiries with empathy Collaborate across teams to ensure excellent service Perform other duties as assigned
$35k-51k yearly est. 60d+ ago
Call Center
Memorial Health 4.4
Call center representative job in Decatur, IL
Shift : 1pm - 9:30pm with an every other rotating weekend Responsible for answering incoming calls to main hospital switchboard and determine appropriate resolution. Accurately transfer calls, answer questions and provide overhead paging for hospital. Responsible for answering Stat and Rapid Response calls, Prairie Heart Stat Heart calls and Springfield Clinic SCMI calls. Assume responsibility for the main call center position. Support and direct new employees and co-workers as needed. Demonstrated leadership characteristics for call center functions. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision. Qualifications Education: · High school diploma or GED required. Licensure/Certification/Registry: · Experience: · Minimum two (2) years of experience in telephone operation, communication, call center or related environment required. Other Knowledge/Skills/Abilities: · Medical terminology knowledge helpful. · Demonstrated leadership skills required. Knowledge of use of call center database systems and understanding of pager responsibility, trouble-shooting and correction methods required. · Demonstrates excellent interpersonal and communication skills. · Demonstrated organizational skills. · Demonstrates ability to work independently. · Proficient in Microsoft Word, Excel and Outlook. Responsibilities Answer incoming calls to main hospital switchboard. Answer incoming calls to afterhour's answering service. Answer Stat Code and Rapid Response calls and process timely and appropriately. Answer Stat Heart and SCMI calls. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Respond appropriately and in a timely manner to disaster conditions. Meet or exceed statistical goals for answering calls. Create and/or change directory listings as needed. Enter and/or change on-call schedules as needed. Assist with training and development of new Communication Assistants. Help orient them to new role. Communicates effectively with callers and co-workers. Demonstrates an ability to be flexible, organized and function well in stressful situations. Ability to handle lower scale, elevated calls. Willing to work alternative shifts as needed. Applies effective communication with callers and co-workers. Knowledge of hospital, department and HIPAA policies and procedures related to Call Center. Act as a resource for Communication Assistant I and lead by example. Adheres to the Statement of Values and Behavioral Standards. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
$33k-39k yearly est. Auto-Apply 54d ago
Customer Service Specialist
University of Illinois Urbana-Champaign, Il 4.6
Call center representative job in Urbana, IL
Parking Department Responsible for coordinating counter operations and customer service functions under the general supervision of the Parking Administrative Manager. Duties & Responsibilities * Manage and supervise front counter staff and oversee daily front counter operations. * Monitor, train, and coach Customer Service Representatives to ensure high-quality service and adherence to departmental standards. * Provide support to the Parking Administrative Manager by assisting with tasks and projects as needed. * Respond to complex parking inquiries received via email, phone, or in person from customers, faculty, staff, and students, providing accurate information about citations, customer accounts, and parking policies and procedures. * Assist with maintaining and updating departmental website content and support the implementation of new customer service technologies and tools. * Assist with dispatch (e.g., motorist assistance, violation checks, etc.), bagged meter requests, and other parking reservation requests. * Respond to general email requests as needed (e.g., waitlist, permits, citations, rate changes, etc.). * Maintain and balance cash drawer as needed. * The majority of work is performed in a standard office atmosphere. At times, high call volume and multiple customers may create a fast-paced or hectic environment. * Overtime may be required during football season. * Perform other related duties as assigned. Working Conditions Extreme Cold : Occasionally Extreme Heat : Occasionally Humidity : Occasionally Wet : Occasionally Noise : Occasionally Hazards : Occasionally Temperature Changes : Occasionally Inclement Weather : Occasionally Additional Physical Demands Occasional outdoor work and remaining in a stationary position for long periods during football season. Minimum Qualifications 1. High school diploma or equivalent. 2. Any one or combination totaling three (3) years (36 months) from the following categories: A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's degree (120 semester hours) equals three (3) years (36 months) B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience 3. One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative Preferred Qualifications Experience in the parking or transportation industry Experience using T2 Parking Management Software Five years of experience in customer service, public relations, or related public-facing work and public contact Two years of managerial or supervisory experience in customer service or a related field Familiarity with the University of Illinois campus streets and parking lots Extensive knowledge of office practices and procedures Knowledge, Skills and Abilities * Strong knowledge of customer service operations and office procedures * Knowledge and skills in conflict resolution, performance management, and coaching staff * Ability to coordinate daily workflow and ensure consistent service standards * Strong verbal and written communication skills for interacting with staff, customers, and leadership * Ability to adapt to changing demands and support a positive, collaborative team environment * Excellent organizational skills and the ability to manage competing priorities * Ability to remain calm and professional during high-stress or high-volume situations * Ability to oversee activities within office as needed * Ability to perform responsibilities with minimal supervision Appointment Information This is a 100% full-time Civil Service 4809 - Customer Service Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/5/2026. The budgeted salary range for this position is $53,000 - $55,000 per year. Sponsorship for Work authorization is not available for this position now or in the future. For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************ Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on January 29,2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact *********************************** For questions regarding the application process, please contact ************. At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive. Champaign-Urbana Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu. Requisition ID: 1034337 Job Category: Administrative Support Apply at: *************************
$53k-55k yearly Easy Apply 5d ago
Store Customer Service Specialist
1715 High School
Call center representative job in Urbana, IL
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at stores within a 10 mile radius of Store #3774, located at: 203 N. Vine St., Urbana, IL 61802. This is a full time position and the starting pay rate is $17.50/hr. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit **************************** Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
$17.5 hourly Auto-Apply 60d+ ago
Customer Service Representative (Insurance) - Champaign, IL
Acg 4.2
Call center representative job in Champaign, IL
Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service RepresentativeThe Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEESStarting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHORequired Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work EnvironmentWork in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-DH1 #LI-ONSITE #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly Auto-Apply 60d+ ago
Aquatics Customer Service Representative
Urbana Park District 3.0
Call center representative job in Urbana, IL
Aquatics/Pool Cashier Additional Information: Show/Hide AQUATICS CUSTOMER SERVICE REPRESENTATIVE Number of Positions: 20 (Summer); 2-3 (off season) Salary: Starting $15.50/hour Hours: 15 - 20/week up to 40 hours/week GENERAL DESCRIPTION: Under the supervision of the Shift Manager on Duty, the Aquatics Coordinator and the Aquatics Manager. Maintains safety and security as a slide top attendant and a bag check attendant. Supervises work area. Assists with basic duties of facility maintenance and daily operations. Attachment(s): * CSR 2026.docx
$15.5 hourly 30d ago
Commercial Lines Customer Service Representative
Loman-Ray Insurance Group, LLC
Call center representative job in Urbana, IL
Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Commercial Lines Customer Service Representative Position Summary: The primary function of this role is to deliver high-quality service to commercial insurance clients by assisting with their policy and account needs. This role plays a critical part in maintaining client satisfaction, ensuring accurate policy servicing, and supporting the agency team. The representative handles day-to-day account management, responds to inquiries, and provides timely, accurate information to clients and carriers. The ideal candidate demonstrates excellent communication skills, strong attention to detail, and a commitment to providing a positive client experience. Key Responsibilities: Client Service & Account Management Respond promptly and professionally to client inquiries via phone, email, or in person. Provide guidance on commercial policy coverages, billing questions, and claim status updates. Ensure timely follow-up and resolution of client issues to maintain high service standards. Maintain proactive communication to identify client needs and recommend appropriate solutions. Document all client interactions and transactions accurately in the agency management system. Policy Processing & Documentation Process policy changes, endorsements, cancellations, and rewrites in a timely manner. Review and verify accuracy of policies and documents received from carriers. Maintain up-to-date and accurate client records within the agency management system. Ensure adherence to agency procedures and industry regulations for all transactions. Follow up on outstanding items to ensure timely completion and policy accuracy. Renewals & Carrier Coordination Assist in the preparation and processing of commercial policy renewals. Communicate with clients to gather updated information and confirm renewal preferences. Coordinate with carriers to ensure timely issuance of renewal documents. Collaborate with producers and account managers to ensure smooth handling of client accounts. Team Collaboration Support team members during high-volume periods or on special projects as assigned. Assist in developing and maintaining efficient workflows to improve client service delivery. Maintain strong internal communication to ensure cohesive account management and client support. Perform other duties as required. Qualifications: High School Diploma or equivalent required Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in commercial lines insurance customer service or account management Familiarity with commercial lines insurance products beneficial Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills for client and carrier interactions Exceptional attention to detail and organizational abilities. Ability to multitask effectively in a fast-paced environment. Strong problem-solving abilities with a client-focused mindset. Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 2702 Boulder Drive, Urbana, IL 61802 (Preferred) 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$28k-37k yearly est. 7d ago
Customer Service Representative - Terre Haute, IN
Maximus 4.3
Call center representative job in Terre Haute, IN
Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community. Position Details & Benefits Package: - Class Start Date: Februrary 17th, 2026 - Location: Onsite - Terre Haute, IN - Work Hours: 8:00 AM - 4:30 PM, Mon-Fri - Base rate $18.00/hr - Career development and promotional opportunities - Competitive Compensation - Bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. - Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information. - Validate and calculate income, assess eligibility, and manage case referrals. - Engage regularly with program participants on a daily basis. - Potentially educate clients on fundamental program services and eligibility prerequisites. - Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility. - Fulfill additional responsibilities as delegated by Management. - Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs. - Apply State and/or federal eligibility rules for applicant/recipient information assessment. - Verifies applicant/recipient data through system interfaces. - Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy. - Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously. - Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills. - Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships. - Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant. - Processes cases and takes necessary action on missing information promptly. - Meet Quality Assurance and performance metrics and stay updated on project and corporate policies. - Identify and escalate risks to management. - Attends all meetings and completes all trainings to stay informed on project/position updates. - Fulfill all performance requirements associated with eligibility processes. - Perform additional duties as assigned by management. Minimum Requirements - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. - Proven customer support or Client Service Representative experience strongly preferred. - Ability to handle complex service inquiries via telephone. - Strong critical thinking and problem-solving skills. - Moderate difficulty assignments requiring judgment and issue resolution. - Understanding of work implications and ability to recommend solutions. - Accurate data entry (40 keystrokes/minute), strong interpersonal skills. - Positive relationship-building with customers and state eligibility consultants. - Attention to detail; excellent organizational, verbal, and written communication skills. - Comfortable in a fast-paced, deadline-oriented environment. - Capable of executing many complex tasks simultaneously. - Team player with the ability to work independently. - Ability to remain stationary for an extended period. Preferred Qualifications: - Some college or a college degree. - 2+ years of relevant professional experience. #INEligibility #INCSR #INCallCenterOps #LI-Onsite #HotJobs0106LI #HotJobs0106FB #HotJobs0106X #HotJobs0106TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at ************************** .
$18 hourly Easy Apply 9d ago
Customer Service Representative - Champaign, IL
Kedia Corporation
Call center representative job in Champaign, IL
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$28k-37k yearly est. 2d ago

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How much does a call center representative earn in Charleston, IL?

The average call center representative in Charleston, IL earns between $24,000 and $40,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Charleston, IL

$31,000

$24,00010%

$31,000Median

$40,00090%

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Zippia Careers
Office and Administrative Industry
Call Center Representative Jobs
Locations
Charleston, IL
Call Center Representative Charleston, IL Jobs

Call center representative jobs in Charleston, IL - 220 jobs

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