Real Estate Customer Service and Sales Representative
Call center representative job in Fleming Island, FL
A Real Estate Customer Service and Sales Representative is a real estate agent who clients depend on to get them through the purchase and sale of a property. Real estate transactions are daunting and complicated so clients need Real Estate Customer Service and Sales Representatives to help them work through how to price their home, get it ready for showings and then find a new home to call their own. In this position, you will advise clients on how to make their home marketable and will provide advice during the home search process to help them find their dream home.
Job Responsibilities
* Provide amazing customer service to every customer in your portfolio and communicate with them on a regular basis
* Advise clients on ways to make their home stand out in the real estate market and provide resources for details such as home improvements, repairs and staging
* Work with other Real Estate Customer Service and Sales Representatives when offers are submitted and represent your clients' needs
* Keep track of current home sales and listings
* Advertise your Real Estate Customer Service and Sales Representative services to the local market
About Berkshire Hathaway HomeServices Florida Network Realty
Berkshire Hathaway HomeServices Florida Network Realty was established in 1988 as Prudential Network Realty. Linda Sherrer, Founder, President and CEO, had one clear goal in mind: to raise the level of professionalism in Northeast Florida's real estate market. We knew this goal could only be achieved if key elements were in place - a well-known brand that commanded trust and respect and a select team of REALTORS and employees with a shared passion for serving the clients' needs.
Regulatory Notice. To work as a real estate agent (and be qualified for this position) you must have (or obtain) a real estate license. Like getting a driver's license, state authorized training/testing is required to get certified. Third-party educational institutions provide this fee-based training to the general
Call Center Rep - In Office
Call center representative job in Williston, FL
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Customer Relations Representative - State Farm Agent Team Member
Call center representative job in Gainesville, FL
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
With over 30 years as a State Farm agent, our office is a fast-paced, goal-driven environment where motivated individuals can thrive. Were a high-achieving agency, consistently ranking among the top in production, and we provide real opportunities for career growthour Agent Aspirant Program has helped launch multiple successful agency owners.
Our team is structured for success, with dedicated outbound specialists focused on bringing in new business and in-book specialists building lasting relationships with existing clients. If you enjoy a challenge, love hitting goals, and want to be part of a team that works hard and wins together, this is the place for you.
We offer competitive commissions, individual and team bonuses, health insurance, a SIMPLE retirement plan with a 3% match, and paid vacation & sick days. Our culture is energetic and rewardingwe dont watch the clock; we chase success.
Outside the office, we stay active in the community, supporting charities like PACE Center for Girls, Habitat for Humanity, and Bread of the Mighty. If you're looking for more than just a job and want to build a meaningful career in a supportive environment, wed love to meet you!
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Relations Representative - State Farm Agent Team Member
Call center representative job in Gainesville, FL
Job DescriptionBenefits:
Bonus based on performance
Paid time off
Parental leave
Training & development
Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.
Responsibilities
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to develop and maintain a digital marketing system to promote the office.
Work with the agent to identify and support local community events in our market.
Work with the agent to help manage the website and social media content.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Pride in getting work done accurately and timely
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Onsite Service Representative (Gainesville, FL)
Call center representative job in Gainesville, FL
This Onsite customer service representative is dedicated to the GatorCare Health Plan. This position is located at UF Health Professional Park and is onsite with the customer. This position is full time Monday through Friday normal business hours.
Important To Know
Occasional travel to client sites for meetings, events, and training
This is a full time position is onsite with the customer Monday - Friday.
Must reside in Gainesville, FL or surrounding area
Managing GatorCare member inquires in person, over the phone or through email.
What You Will Be Doing
Provides ongoing customer support with claims and enrollment.
Apprises Marketing & Sales team of ongoing service issues and potential problems that could affect the group's renewal.
Works in conjunction with the group's Account Coordinator to see that any and all issues, procedures, policies and mandates are resolved and communicated in a timely manner
Maintains a positive professional relationship with the group and all of their employees.
Provide quality customer service while maintaining trust and building relationships.
May develop reports and tracking systems for both the account and sales team to analyze and assimilate to improve overall customer satisfaction.
Can conduct Open Enrollment Meetings
Can be required to produce educational materials such as Newsletters pertaining to group's benefits.
Must attend all mandatory training and/or meetings where attendance is required by management.
What is Required
3+ years related work experience, marketing or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required.
High school diploma or GED
Three to five years of service, marketing or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required.
Strong verbal and written communication skills.
Solid knowledge of necessary systems such as RBMS. Strong product knowledge.
Experienced in claims processing.
Strong knowledge of BCBSF procedures and policies.
Strong interpersonal skills with the ability to build positive professional relationships with both internal & external partners
Ability to make decisions. Maybe required to do presentations during open enrollment meetings.
What We Prefer
Possess excellent oral and written communication skills
Experience in the servicing and/or administrative functions of group health programs is helpful.
Knowledge of BCBSF's functional and regional areas involved in the delivery of managed care services and programs preferred.
Must demonstrate a high level of comfort and poise in issue resolution with account administrators and account management.
Strong interpersonal skills required.
Demonstrated ability to organize and address complex business issues by utilizing strong problem solving skills.
Work independently in setting priorities and following through on problem resolution.
Excellent presentation skills required.
Bilingual is a plus.
Incumbent will need to live in the area where the position is housed.
General Physical Demands
Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.
What We Offer
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available; and a comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Targeted Offer Hourly Pay Range: $23 - $29
Hourly Pay Range: $23 - $37
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
Auto-Apply864605 - OPS CUSTOMER SERVICE SPECIALIST - 40099800 1 1 1
Call center representative job in Ocala, FL
Working Title: 864605 - OPS CUSTOMER SERVICE SPECIALIST - 40099800 1 1 1 Pay Plan: Temp 40099800 Salary: $15.00 per hour Total Compensation Estimator Tool JOB TYPE: PART TIME / OPS Customer Service Specialist
POSITION LOCATION: 2703 NE 14th Steet, Ocala FL., 34470
OPS Customer Service Specialist
OPEN COMPETITIVE
********************
Your Specific Responsibilities:
* Monitors and coordinates the delivery of customer service.
* Informs candidates of available services in the office.
* Assists candidates to complete required Career Success activities.
* Engages in information exchange ensuring that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
* Critiques and reviews job candidate's resumes as necessary.
* Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
* May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
* Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
* Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
* Provides and documents a myriad of other Wagner Peyser candidate services in EFM.
* Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
* Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff.
* Provides administrative support including routine administrative duties, special projects, and data analysis projects.
* Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
* Maintains compliance with all personnel procedures.
* Performs other job functions as required.
These essential functions are not a complete statement of all duties required. Some marginal functions of the position that are not incidental to the performance of fundamental job duties may be excluded. All duties, responsibilities, and requirements are essential to job.
Required Knowledge, Skills, and Abilities:
* Knowledge of Business Community is essential.
* Excellent interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills.
* Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures.
* Demonstrated ability to meet or exceed established performance goals and monitoring standards.
* Ability to define problems collects data, establish facts, and draw valid conclusions.
* Ability to perform multiple tasks and prioritize workload.
* Excellent time management, oral and written communication and work organization skills.
* Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs.
* Skill in basic sales techniques.
* Complete familiarity with all business services.
To perform this job successfully the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Physical Requirements
* Acceptable vision and hearing with or without correction
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Works primarily in a fast-paced dynamic office environment.
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Special Requirements
* Valid Florida Driver's License with a clean driving record
* Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired.
* Access to Tier One training modules will be provided upon start date.
* Subject to drug screen and records check
* Must be able to work retail hours
Minimum:
* Associate's degree in a related customer service, human resources, staffing, recruiting or related field, with two (2) years' experience in customer service, or an equivalent combination of education, experience, or demonstrated competence.
* One (1) year of professional or nonprofessional experience in dealing with customer service issues and/or call center management.
* Bilingual preferred but not required.
* May be required to travel for training and meetings.
Preferred:
Familiar with community agencies that provider services.
Pay:
Pay is $15.00 per hour working 20 hours per week in this position.
Our Organization and Mission:
FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.
FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD ************** or the Florida Relay Service - 711.)
Let our mission become yours. To find out more about us, click on the link: http://********************
The Work You Will Do:
The Career Development Technician (CDT) position works primarily to provide and direct customer service and support. A significant part of this position's job duties include assisting candidates in completing the Career Success Plan, including verifying activities have been completed and scheduling appointments with the appropriate Career Development Coach. The CDT will assist candidates in accessing and utilizing EFM to complete job search functions. Staff will support candidates in completing a full EFM work registration, assists with creation of virtual recruiter, resumes assistance, accessing LMI. Staff will also support candidates to create email accounts and support UC claimants with their application and/or claiming weeks. This position also supports Welcome Desk activities and tracking of candidate traffic through the KIOSK/VOS Greeter. While working with job candidates, CDTs will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. The CDC documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures.
The Difference You Will Make:
While working with job candidates, staff will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. Providing services to individuals seeking to secure employment and become self-sufficient.
FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:
* Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
* Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
* Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
* Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
* Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
* Marion County is known as the "Horse Capital of the World", having over 600 thoroughbred horse farms with world class breeding champions. It has 1,588 square miles of land area, making it the 5th largest county in the state of Florida. It has majestic natural springs, offering opportunities for swimming, tubing, kayaking and glass bottom boat tours. Beyond its springs, the county is an outdoor haven with the vast Ocala National Forest, the Marjorie Harris Carr Cross Florida Greenway trail system, and many lakes for fishing and water activities.
Visit *************************** to learn more.
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)
* Ongoing comprehensive training provided
* Career Growth
* Highly skilled, professional environment
For a more complete list of benefits, visit *****************************
* We care about the success of our employees.
* We are always improving our technology, our tools, our customer's experiences, and ourselves.
* A rewarding experience for reliable, compassionate, and professional employees.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
Customer Service Rep(05091) - 143 West Noble Ave Williston Fl
Call center representative job in Williston, FL
It's more fun with us!
No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
It all starts with you
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.
Drive your own career
Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.
Domino's CSR Responsibilities Include: :
· Demonstrating a friendly, positive attitude and great customer service skills
· Taking orders over the phone and in person
· Dealing with customer concerns
· Cash handling
· Upselling
· Making Domino's high quality pizzas
· Food and portion control
· Hygiene and food safety
· Food preparation
· General cleaning duties
Those are the basics, but here's what else you can expect:
General Job Duties
· Operate all equipment
· Stock ingredients from delivery area to storage, work area, walk-in cooler
· Prepare product
· Receive and process telephone orders
· Take inventory and complete associated paperwork
· Clean equipment and facility approximately daily
Communication Skills
· Ability to comprehend and give correct written instructions
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
· Must be able to make correct monetary change
· Verbal, writing, and telephone skills to take and process orders
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
· Ability to enter orders using a computer keyboard or touch screen Pushing
· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
· Trays may also be pulled
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists
Additional Information
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists
Customer Relations Representative - State Farm Agent Team Member
Call center representative job in Lake Butler, FL
Job DescriptionBenefits:
License reimbursement
Salary plus commission/bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for James Buss - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer
Customer Service Representative
Call center representative job in Gainesville, FL
Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.
Our administrative representatives enjoy benefits including:
* generous time off,
* 11 paid holidays,
* 401(k) with company match, Roth IRA,
* medical, dental and vision insurance,
* high deductible HSA,
* telemedicine,
* disability, cancer, and accident insurance.
* health & wellness suite
* company-paid + additional, optional, life insurance.
ABOUT OUR FAMILY OF BRANDS
We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.
A DAY IN THE LIFE AS A Customer Service Representative
As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.
Minimum Qualifications:
* Working knowledge of Microsoft Office Suite
* High school diploma or equivalent
* Present a professional appearance
* Able to work a 40-hour (minimum) workweek
* Willing to work minimal overtime as needed
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
We are an Equal Opportunity Employer
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
Customer Service Representative
Call center representative job in Inglis, FL
Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
* Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
* Flexible Schedules
* Weekly Pay
* Weekly Bonus Potential
* Large, Stable Employer
* Fast Career Opportunities
* Work With Fun, Motivated People
* Task Variety
* Paid Comprehensive Training
* 401K With a Competitive Company Match
* Flexible Spending/Health Savings Accounts
* Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
* Selling products to customers
* Providing excellent customer care
* Communication and friendly conversation
* Performing at a quick pace while having fun
* Working as part of a team to accomplish daily goals
* Coming up with great ideas to solve problems
* Thinking quickly and offering suggestions
Great if you have:
* Retail and customer service experience
* Sales associate or cashiering experience
* High school diploma or equivalent
* Motivation to advance in your career!
* Willingness to learn and have fun!
Physical Requirements:
* Ability to stand and/or walk for up to 8 hours
* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
* Occasionally lift and/or carry up to 60 pounds from ground to waist level
* Push/pull with arms up to a force of 20 pounds
* Bend at the waist with some twisting up to one hour a shift
* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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Customer Service Representative - State Farm Agent Team Member
Call center representative job in Palatka, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Gabe Oleksy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Uncovering customer needs through a discovery conversation.
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Dealership Support Representative
Call center representative job in Gainesville, FL
Job Description
Customer Relations Specialist - Gainesville
Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay
Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it.
What You'll Do
Greet customers in the service drive
Identify simple windshield replacement needs (we train you!)
Explain options and help schedule service
Build relationships with dealership staff
Track customer interactions and hit daily/weekly goals
What We're Looking For
No experience required - we train fast
Positive, outgoing, and coachable
Strong people skills
Valid driver's license & reliable transportation
What You Get
$1,000-$2,500+ weekly
Weekly pay
Fast training & clear growth opportunities
Supportive, team-first culture
Fun team events & bonuses
Apply Today
Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
Customer Relations Representative - State Farm Agent Team Member
Call center representative job in Ocala, FL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Relations Representative - State Farm Agent Team Member
Call center representative job in Ocala, FL
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jeff Duval - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Service Representative
Call center representative job in Gainesville, FL
Service Center
Gainesville FL North
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
BENEFITS OF JOINING CALIBER
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay - Paid weekly and eligible for overtime
Paid Vacation & Holidays - Begin accruing day 1
Career growth opportunities - We promote from within!
A career for life - You'll gain hands-on experience within a production shop
REQUIREMENTS
1+ years of experience within a customer facing environment
ABILITIES/SKILLS/KNOWLEDGE
Effective verbal and written communication skills
Ability to navigate multiple software systems, i.e., Microsoft Office Suite
Work through competing priorities and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Ability to work in a collaborative environment
Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life , Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.
By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.
Caliber is an Equal Opportunity Employer
Auto-ApplyCall Center Customer Service Representative
Call center representative job in Gainesville, FL
CDS Family & Behavioral Health Services, Inc we are looking for a motivated Call Center Customer Service Representative to join our Customer Service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management.
You should be able to make outbound calls to the customers informing them about promotional offers. In addition to this, you should be able to gather feedback from customers and maintain a record of the same. Furthermore, you should process customer refunds and handle any special requests professionally.
To perform at this job role, you should be aware of the customer service practices and maintain a calm composure at all times. Also, you should be able to maintain an accurate record of all customer details and update the same in a timely manner.
Get in touch with us if you have the experience and skills, we are looking for. We would love to have you onboard.
Responsibilities
Making daily inbound and outbound calls
Listening and addressing customer queries
Building a long-lasting business relationship with clients
Maintaining and updating the record of all customer communications
Providing clients with the necessary product information
Processing customer applications and refund requests
Escalating urgent queries to the senior management
Making follow-up calls
Informing clients about promotional offers
Maintaining and updating call logs
Responding to customer emails
Calling clients to obtain and verify relevant information
Managing customer database
Requirements
Bachelor's degree in Business Management, Business Administration, or a related field
Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field
Knowledge of customer service practices and guidelines
Highly detail-oriented and organized individual
Excellent communication and interpersonal skills
Ability to handle stressful situations and maintain a calm composure
Good computer skills
Strong time management and multitasking skills
Ability to work independently and collaboratively with the team
Having an eye for detail and good listening skills
Ability to offer excellent customer service
Veterinary Client Service Representative I/II (CARE)
Call center representative job in Gainesville, FL
Classification Title:
Client Service Representative I/II (CARE)
Classification Minimum Requirements
Veterinary CSR I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Veterinary CSR II:
High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Job Description:
The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.
This position is responsible for facilitating client's visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills,
strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.
This position operates Monday through Friday during normal business hours (varying shifts between 7 a.m. and 6 p.m.). As essential personnel, some weekends and holidays will be required.
Expected Salary:
$17-$20 hourly
Preferred
Experience in veterinary medicine or in a clinic environment
Special Instructions to Applicants:
In order to be considered, you must upload your cover letter and resume.
This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:
Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.
Customer Service Representative
Call center representative job in Ocala, FL
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyClient Services Representative
Call center representative job in Gainesville, FL
Harris Veterinary Medical Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary client, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission to provide clients and their pets with the opportunity to receive high quality, progressive, and compassionate services, expect to be supported in your work and home life with:
Paid time off and medical insurance for full-time employees
Professional development opportunities
Great pet discounts
Salary: $16-$18/hr based on experience and skill set.
Schedule: 8-hour shifts Monday-Friday and ever other Saturday.
Key Responsibilities:
Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
Previous experience as a veterinary receptionist or medical office assistant preferred
Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor
About Harris Veterinary Medical Center
We strive to deliver excellent care and client education through all stages of pets' lives while recognizing the importance of the family pet bond. We are projected to be open to the public May 1st 2025.
Auto-ApplyCustomer CARE Specialist - Bilingual
Call center representative job in Ocala, FL
Job Details Ocala, FL (In-Office) - Ocala, FLJob Posting Date(s) 04/22/2025Job Description
is fully onsite at our Ocala, FL office location.
The Customer CARE Specialist - Bilingual role serves as a key member of our customer service team, providing exceptional support to both English- and Spanish-speaking borrowers in a high-volume, fast-paced call center environment. This role is essential to building strong relationships across the borrower lifecycle by delivering accurate, empathetic, and efficient service through both inbound and outbound interactions. Using tools such as Five9 and FICS' Mortgage Servicer, the Bilingual Specialist will manage customer inquiries, conduct proactive outreach, and ensure account data accuracy while maintaining full compliance with privacy regulations. With a focus on creating “Raving Fans,” this role requires not only fluency in Spanish but also strong communication skills, attention to detail, and a passion for delivering best-in-class mortgage servicing support.
Core Competencies:
Bilingual Communication Excellence: Communicates fluently and professionally in both English and Spanish, ensuring all borrower interactions are clear, respectful, and culturally responsive.
Customer-Centered Service: Demonstrates empathy, patience, and a solutions-first mindset to create exceptional borrower experiences across diverse communities.
Technology Proficiency: Utilizes tools such as Five9 and FICS' Mortgage Servicer to manage calls, verify accounts, and document interactions with accuracy and efficiency.
Compliance & Confidentiality: Maintains strict adherence to data privacy regulations and company policies while handling sensitive borrower information.
Productivity & Prioritization: Evaluates and prioritizes work in real time to meet performance targets and manage frequent deadlines in a dynamic call center environment.
Collaboration & Team Support: Communicates effectively with peers and supervisors to ensure consistency, coverage, and shared success across the team.
Ownership & Accuracy: Takes full ownership of each borrower interaction and task, ensuring high levels of accuracy, follow-through, and accountability.
Cultural Awareness & Sensitivity: Recognizes and respects cultural differences, creating a welcoming experience for all borrowers regardless of background or language.
Duties/Responsibilities:
Customer Experience & Relationship Building
Deliver high-quality customer service in both English and Spanish, assisting borrowers across the full life cycle of mortgage servicing.
Handle inbound calls and conduct outbound outreach (e.g., welcome calls, payment reminders) using Five9, ensuring borrowers feel heard, valued, and supported.
Identify borrower needs, provide accurate information, and resolve issues with empathy and professionalism.
Uphold Essex Mortgage's commitment to creating “Raving Fans” through proactive, compassionate, and solutions-driven service.
Operational Excellence
Utilize FICS' Mortgage Servicer to accurately access, update, and verify borrower accounts and servicing information.
Ensure full compliance with data privacy regulations and internal security protocols during all borrower interactions.
Maintain detailed and timely call documentation, issue resolution notes, and task completion records.
Meet or exceed daily, weekly, and monthly performance targets (e.g., call handle time, hold time, wrap time, and customer satisfaction scores).
Problem Solving & Escalation Support
Actively listen to borrower concerns, identify root issues, and escalate complex cases to appropriate departments with clear documentation and context.
Clearly articulate available solutions, next steps, and expectations in both languages, ensuring borrowers understand their options.
Contribute feedback to leadership regarding borrower trends, recurring issues, and opportunities for process improvements.
Campaign & Compliance Execution
Execute scripted outbound campaigns (e.g., loss mitigation outreach, courtesy calls), transferring calls to specialized departments when appropriate.
Maintain compliance with federal, state, and company communication guidelines for all scripted and unscripted interactions.
Assist with returned mail processing, administrative follow-ups, and other team support duties as assigned
Team Support & Continuous Learning
Participate in team meetings, training sessions, and performance huddles to stay aligned with goals and updates.
Share insights and support peers to ensure a collaborative, consistent borrower experience.
Embrace ongoing learning opportunities to remain current on servicing updates, system enhancements, and customer care best practices.
Education, Experience and/or Skills:
High School Diploma or GED required; Associate's or Bachelor's degree in Business, Communications, or a related field preferred.
Fluency in both English and Spanish is required, with the ability to speak, read, and write professionally in both languages.
1-2 years of experience in a customer service or call center environment, ideally in mortgage servicing, banking, or financial services.
Prior experience handling inbound and outbound call campaigns, with a strong focus on meeting customer service performance metrics.
Familiarity with mortgage servicing systems, especially FICS' Mortgage Servicer, is preferred.
Experience using Five9 or other cloud-based call center platforms is a plus.
Knowledge of data privacy, FDCPA, and customer interaction compliance requirements in a financial services environment.
Proven ability to remain professional, courteous, and composed in high-pressure or emotionally sensitive customer situations.
Computer & Equipment Skills:
Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
Word processing (speed and accuracy)
MSP or FICS' Mortgage Servicer a plus
Email
Internet software
Use typical office equipment (computers, fax, phones, copiers, scanners, etc.)
Physical Requirement:
Vision (with or without correction) sufficient to read a computer screen and to operate office equipment
Clear speaking voice on the telephone, in person, and recorded
Hearing within normal ranges in noise environments typical of office
Able to sit for long periods of time at computer or other work-station and in meetings
Able to use computers and operate equipment
Able to lift 10 pounds occasionally unassisted
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.
EEO Statement: As part of our dedication to the diversity of our workforce, Essex Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.