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Call center representative jobs in Lubbock, TX

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Call Center Representative
Customer Service Representative
Distribution Center Associate
Call Center Agent
Customer Care Advocate
Customer Support Representative
  • Call Center Agent

    VXI Global Solutions LLC 4.2company rating

    Call center representative job in Lubbock, TX

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. *Benefits:* * *Competitive Salary:* Starting pay of $18.00/hr., plus incentives. * *Training:* Paid training provided to ensure you have the skills needed for success. * *Comprehensive Benefits Package:* Includes 401K, medical, dental, vision, and life insurance. * *Cell Phone Benefits:* $25/month per line for unlimited phone, text, and data. * *Referral for Life Program™:* Earn a residual bonus every pay period. * *Engaging Work Environment:* Enjoy luncheons, contests, and other incentive programs. * *Career Growth:* Opportunities for advancement within the company. * *Equal Opportunity Employer:* We are committed to diversity and inclusion in the workplace. *Key Responsibilities:* * *Customer Assistance:* Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. * *Problem Solving:* Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. * *Service Coordination:* Coordinate with service providers to ensure timely assistance to the customer. * *Follow-Up:* Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. * *Documentation:* Maintain accurate records of all customer interactions and services provided. *Qualifications:* * *Customer Service Skills:* Proven ability to provide patient, empathetic, and effective customer service. * *Communication:* Strong interpersonal skills and the ability to build rapport with customers during stressful situations. * *Shift Flexibility:* Availability to all shifts, including overnight shifts, weekends and holidays. * *Experience:* At least 1 year of customer service experience in a single role. * *Education:* High School Diploma or GED. * *Background Check:* Must pass a background screening. * *Typing Skills:* Minimum typing speed of 25 WPM. * *Assessments:* Candidates must pass onsite assessments with a score above 80% prior to interviewing. * *Note:* This position is *100% on-site*. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $18 hourly 2d ago
  • Customer Care Advocate

    Globe Life-Peterson Agencies

    Call center representative job in Lubbock, TX

    Sales Associate We have been in business since 1900, providing customer care, product knowledge and exceptional service to Businesses and Communities. Delivering local, one-on-one service to our customers is something we've done since the beginning, and it's a staple of who we are. Responsibilities: Develop and maintain relationships with new and existing customers and business owners Use persuasive sales techniques to promote our products and services. Meet and exceed sales targets and objectives. Respond to customer inquiries and provide exceptional customer service. Follow up with clients to ensure satisfaction and maintain strong relationships. Keep up-to-date with industry trends and changes. Requirements: Strong Interest in a sales career - Sales experience is a plus but not required. Excellent communication and interpersonal skills. Ability to work in a team environment. High school diploma or equivalent. U.S. Work authorization (Required) Benefits: Comprehensive training and development programs. Competitive compensation package with generous commission structure. Opportunity for career advancement within the organization. Professional and collaborative work environment. Job Type: Full-time Pay: $700.00 - $1,500.00 per week Benefits: Residual Income Shift: Business to Business (B2) 8:00-5:00 (Mon-Fri) Supplemental Pay Bonus opportunities Commission pay Performance bonus Other Territory Expansion Opportunities available for the right Leader.
    $700-1.5k weekly 2d ago
  • Customer Support Representative - 100% Commission | Lubbock, TX (SG-491175)

    Strickland Group LLC 3.7company rating

    Call center representative job in Lubbock, TX

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $31k-40k yearly est. 14d ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Call center representative job in Lubbock, TX

    Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
    $15 hourly 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Call center representative job in Lubbock, TX

    Benefits: Employee discounts Health insurance Paid time off Training & development FASTSIGNS #11701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in weekly team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $2,600.00 per month At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $2.6k monthly Auto-Apply 60d+ ago
  • Relief Customer Service Representative

    Vestis Services

    Call center representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van or box truck in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License -- Location: Lubbock, TX Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $26k-34k yearly est. 14d ago
  • Insurance Customer Service Representative

    Becky Craycraft Insurance Agency

    Call center representative job in Lubbock, TX

    Job Description Join a team that cares about our customers and you! Becky Craycraft Insurance Agency in Lubbock, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Career Growth Opportunities Mon-Fri Schedule Responsibilities Process customer policy change requests. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Thoroughly understand and follow all underwriting, rating and compliance requirements. Provide exceptional customer service and support. Be outstanding at relationship building. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Professional phone etiquette.
    $26k-34k yearly est. 12d ago
  • Customer Service Representative

    Rbglobal

    Call center representative job in Lubbock, TX

    The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Responsibilities Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. Responsible for processing payments from successful bidders Provide customers with information about auxiliary services. Ensure that superior customer service is always delivered to all customers. Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers Perform other duties as assigned. Qualifications Previous work experience where you worked in-person with customers. Experience using computers, and able to learn to use new technology and software. Excellent keyboarding skills for data entry. A commitment to providing fantastic customer service. Able to work well and maintain a positive attitude in high-pressure situations. A friendly, outgoing, patient personality. You thrive working as part of team, pitching in wherever you're needed.
    $26k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Peter Griffith-State Farm Agent

    Call center representative job in Lubbock, TX

    Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Peter Griffith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 30d ago
  • Customer Service Representative

    Grimes Insurance Agency, Inc.

    Call center representative job in Lubbock, TX

    Job Description Customer Service Associate Grimes Insurance Agency, Inc. - Lubbock, TX Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you! We're looking for a Customer Service Associate who is friendly, detail-oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention. What You'll Do: Serve as the first point of contact for clients-by phone, email, and in person Assist clients with policy changes, billing questions, and general account inquiries Support agents with policy management, documentation, and follow-up tasks Maintain accurate client records and ensure all information is up to date Help resolve customer concerns quickly, efficiently, and with care Build lasting relationships with our clients by being responsive, helpful, and professional What We're Looking For: Previous customer service experience in the insurance industry Excellent communication skills-both verbal and written Strong attention to detail and organizational skills Ability to prioritize tasks and manage time efficiently A positive attitude, team spirit, and a genuine desire to help others Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software Must be Licensed Why Join Grimes Insurance? Locally owned and operated, with a strong focus on community Supportive and growth-oriented team environment Opportunities for advancement and professional development Competitive compensation and benefits package If you're ready to join a company that values people, relationships, and doing the right thing-apply today and become a part of the Grimes Insurance family.
    $26k-34k yearly est. 27d ago
  • Relief Customer Service Representative

    Vestis 4.0company rating

    Call center representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. * -Responsibilities/Essential Functions: Safely operate a company step van or box truck in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. * -Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. * -Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. * -Education: High school degree or equivalent * -License Requirements/ Certifications: Valid Driver's License * - Location: Lubbock, TX
    $26k-34k yearly est. 15d ago
  • Distribution Center Merchandise Prep Associate

    Dba Dufresne Spencer Group

    Call center representative job in Lubbock, TX

    Ashley has immediate openings for Entry and Senior level Distribution Center Associates and Merchandise Prep Associates. No Experience Necessary and Advancement Opportunities available! Distribution Center Associates and Merchandise Prep Associates work in a warehouse setting unloading trucks, moving, lifting, and unpacking and prepping furniture and mattresses. **NOW OFFERING ON DEMAND PAY** Pay: $14 to $14.50 per hour plus commissions OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Competitive Pay Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benefits 401k Plan Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: Unloading trucks, moving, lifting, and unpacking furniture and mattresses. Assemble and prep furniture for delivery or pick-up. Ensure the company objective of total customer satisfaction and quality first expectation. Ability to locate merchandise in designated shipping bays for delivery. Responsible to repackage all returned, pulled, repaired or return to vendor merchandise prior to relocation into racks. Service customers by assuming all aspects of warehouse customer pickups, including unpacking, inspection, meeting customers, payment and loading. Must be able to safely maneuver furniture on a two-wheel dolly without the aid of another person. Cleaning and organizing warehouse. Assist with various warehouse tasks when needed. Other duties as assigned. KNOWLEDGE/SKILLS/ABILITIES: Ability to communicate in the English language in both speech and writing. Ability to carry out goals and instructions and to follow through on assignments. Demonstrates a customer focus. Ability to safely move up to 50 lbs. or more with assistance Ability to maintain heavy physical activity during shift. Ability to use a two-wheeler. Ability to bend, stoop, reach, stand, and walk frequently. Ability to work in in-door/out-door climate. PHYSICAL REQUIREMENTS: Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc. Must be able to hear and understand speech to interact with others. Must be able to speak so that others will be able to understand. Will remain on one's feet in an upright position and move about on foot. Will bend, squat, stoop, kneel, crouch and reach at or above shoulder level. Will lift and carry objects up to 50 lbs. or more with assistance; transport loads of up to 100 lbs or more. Will work predominately in a warehouse environment; Potential exposure to oil, latex, and spray paint, household chemicals, biological odors and household dusts; moderate office noise. Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
    $14-14.5 hourly 60d+ ago
  • Customer Service Rep(08046) - 23933 Nichols Sawmill Rd #E

    Domino's Franchise

    Call center representative job in Lockney, TX

    MAC Pizza is the largest Domino's franchise in Texas with stores in and around central and southeast Texas. MAC Pizza has created an extensive family of people passionate about pizza and we take PRIDE in everything we do. Apply today and become part of the MAC Pack Family! To learn more about MAC Pizza, check out ******************************* As a Domino's Pizza CSR, you are the first contact with every Customer who calls our stores. Your professionalism and optimism are vital to creating a pleasant experience for Customers. As a CSR, you will receive training on our computer system and will gain confidence through working with Customers. Plus, we offer flexible hours and advancement opportunities. To learn more about what CSRs are responsible for, check out MAC Pizza - CSR Job Description Qualifications Smiling face and a great attitude Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 4d ago
  • Customer Service Representative

    VXI Global Solutions LLC 4.2company rating

    Call center representative job in Levelland, TX

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. *Benefits:* * *Competitive Salary:* Starting pay of $18.00/hr., plus incentives. * *Training:* Paid training provided to ensure you have the skills needed for success. * *Comprehensive Benefits Package:* Includes 401K, medical, dental, vision, and life insurance. * *Cell Phone Benefits:* $25/month per line for unlimited phone, text, and data. * *Referral for Life Program™:* Earn a residual bonus every pay period. * *Engaging Work Environment:* Enjoy luncheons, contests, and other incentive programs. * *Career Growth:* Opportunities for advancement within the company. * *Equal Opportunity Employer:* We are committed to diversity and inclusion in the workplace. *Key Responsibilities:* * *Customer Assistance:* Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. * *Problem Solving:* Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. * *Service Coordination:* Coordinate with service providers to ensure timely assistance to the customer. * *Follow-Up:* Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. * *Documentation:* Maintain accurate records of all customer interactions and services provided. *Qualifications:* * *Customer Service Skills:* Proven ability to provide patient, empathetic, and effective customer service. * *Communication:* Strong interpersonal skills and the ability to build rapport with customers during stressful situations. * *Shift Flexibility:* Availability to all shifts, including overnight shifts, weekends and holidays. * *Experience:* At least 1 year of customer service experience in a single role. * *Education:* High School Diploma or GED. * *Background Check:* Must pass a background screening. * *Typing Skills:* Minimum typing speed of 25 WPM. * *Assessments:* Candidates must pass onsite assessments with a score above 80% prior to interviewing. * *Note:* This position is *100% on-site*. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $18 hourly 2d ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Call center representative job in Lubbock, TX

    Job Description Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Job Posted by ApplicantPro
    $15 hourly 6d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Call center representative job in Lubbock, TX

    Benefits: * Employee discounts * Health insurance * Paid time off * Training & development FASTSIGNS #11701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders * Enjoy being involved in weekly team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways such as email, telephone, in-person and at their place of business * Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn and has the ability to build relationships * Great listening and organization skills * Ability to sit for long periods (4 hours or more) * Ability to view a computer screen for long periods (4 hours or more) * Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $2,600.00 per month
    $2.6k monthly 60d+ ago
  • Relief Customer Service Representative Driver

    Vestis 4.0company rating

    Call center representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License -- Location: Lubbock, TX
    $26k-34k yearly est. 60d+ ago
  • Distribution Center Associate

    Dba Dufresne Spencer Group

    Call center representative job in Lubbock, TX

    Ashley, the #1 Mattress and Furniture retailer in North America, has immediate openings for Distribution Center Associates! The ideal candidate will ensure all merchandise displayed and sold by the store is assembled and in perfect condition with complete customer satisfaction. **NOW OFFERING ON DEMAND PAY** Pay: $13 to $13.50 per hour OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Competitive Pay Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benefits 401k Plan Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: Knowledge of all unpacking, prep, and assembly procedures and specifications required to properly prepare all merchandise in the company's product lines. Ensure the company objective of total customer satisfaction is achieved by guaranteeing all merchandise is in perfect condition. Unload inbound product. Ability to locate merchandise in designated shipping bays for delivery. Responsible to repackage all returned, pulled, repaired or return to vendor merchandise prior to relocation into racks. Service customers by assuming all aspects of warehouse customer pickups, including unpacking, inspection, meeting customers, payment and loading. Must be able to safely maneuver furniture on a two-wheel dolly without the aid of another person. Cleaning and organizing. Assist with various warehouse tasks when needed. Other duties as assigned. KNOWLEDGE/SKILLS/ABILITIES: High school diploma required. Ability to communicate in the English language in both speech and writing. Ability to carry out goals and instructions and to follow through on assignments. Demonstrates a customer focus. Ability to safely move up to 50 lbs. or more with assistance Ability to maintain heavy physical activity during shift. Ability to use a two wheeler. Ability to bend, stoop, reach, stand, and walk frequently. Ability to work in in-door/out-door climate. PHYSICAL REQUIREMENTS: Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc. Must be able to hear and understand speech to interact with others. Must be able to speak so that others will be able to understand. Will remain on one's feet in an upright position and move about on foot. Will bend, squat, stoop, kneel, crouch and reach at or above shoulder level. Will lift and carry objects up to 50 lbs. or more with assistance; transport loads of up to 100 lbs or more. Will work predominately in a warehouse environment; Potential exposure to oil, latex, and spray paint, household chemicals, biological odors and household dusts; moderate office noise. Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
    $13-13.5 hourly 60d+ ago
  • Customer Service Rep(06895) - 409 E. TX-114 Ste. 700

    Domino's Franchise

    Call center representative job in Levelland, TX

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake, or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality, exceptional people skills and a positive attitude. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. JOB REQUIREMENTS AND DUTIES Operation of all equipment. Ability to take on all roles in the store, including delivery expert. (Must have own personal vehicle). Stock ingredients from delivery area to storage, work area, and coolers. Prepare product following established standards. Receive and process telephone and computer orders. Clean equipment and facility daily. Navigational skills to read a map and locate addresses within delivery area. Comply with all safety requirements. Take inventory and process associated paperwork. Maintain a high level of professionalism. Be timely and reliable. Be a self-starter. Ability to take on other tasks as assigned. JOB QUALIFICATIONS You must be 16 years of age or older with outstanding people skills and outgoing positive personality. Willing to work hard and as a TEAM! Ability to add, subtract, multiply, and divide accurately and quickly. (May use calculator.) Must be able to make correct monetary change. Excellent English communication skills (verbal and written). Motor coordination between eyes, hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Ability to handle multiple tasks simultaneously. JOB ENVIRONMENT Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in coolers to 90 degrees and above in some areas. Sudden changes in temperatures in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Sharp edges and moving mechanical parts. Regularly exposed to dust, odors, oil, fumes, and noise. Exposed to a combination of office and store environments. Required to sit, stand, walk, bend, and lift objects of up to 50 lbs. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
    $26k-34k yearly est. 4d ago
  • Customer Service Representative

    VXI Global Solutions 4.2company rating

    Call center representative job in Smyer, TX

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. Benefits: Competitive Salary: Starting pay of $18.00/hr., plus incentives. Training: Paid training provided to ensure you have the skills needed for success. Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance. Cell Phone Benefits: $25/month per line for unlimited phone, text, and data. Referral for Life Program : Earn a residual bonus every pay period. Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs. Career Growth: Opportunities for advancement within the company. Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. Key Responsibilities: Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. Service Coordination: Coordinate with service providers to ensure timely assistance to the customer. Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. Documentation: Maintain accurate records of all customer interactions and services provided. Qualifications: Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service. Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations. Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays. Experience: At least 1 year of customer service experience in a single role. Education: High School Diploma or GED. Background Check: Must pass a background screening. Typing Skills: Minimum typing speed of 25 WPM. Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing. Note: This position is 100% on-site. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $18 hourly 5h ago

Learn more about call center representative jobs

How much does a call center representative earn in Lubbock, TX?

The average call center representative in Lubbock, TX earns between $22,000 and $38,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Lubbock, TX

$29,000

What are the biggest employers of Call Center Representatives in Lubbock, TX?

The biggest employers of Call Center Representatives in Lubbock, TX are:
  1. Perdue, Brandon, Fielder, Collins and Mott L.L.P
  2. Maximus
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