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Call center representative jobs in Medford, OR - 102 jobs

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  • Customer Relations Representative - State Farm Agent Team Member

    Russ Wimmer-State Farm Agent

    Call center representative job in Medford, OR

    Job DescriptionBenefits: Simple IRA Hiring bonus Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Position Overview: Are you ready to join a dynamic team that's been making waves in insurance since 2008? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Medford, OR we offer flexible scheduling, a supportive work environment, and plenty of fun along the way. As part of our team of 8 seasoned professionals, you'll have the chance to engage with clients all over the state, helping them discover their insurance needs. Plus, enjoy quarterly outings and become part of a community that values growth and collaboration. Ready to make your mark? Apply now and discover why we're a top choice for job seekers like you. . Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! ****************** Russ Wimmer - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
    $38k-52k yearly est. 2d ago
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  • Customer Relations Representative - State Farm Agent Team Member

    Russell Brown-State Farm Agent

    Call center representative job in Medford, OR

    Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency has proudly served the community since 2001 and is home to a dedicated team of four professionals. I began my career in State Farm Claims, which gave me firsthand experience in helping customers through some of lifes toughest moments and ultimately inspired me to open my own agency focused on providing personalized care and reliable protection. Im a graduate of Seattle Pacific University, and outside the office, I like to keep things fun and creative. Ive performed stand-up comedy and even play in an 80s rock band! My family and I have deep roots in the community where weve been active for over five decades. I currently serve on the board for a local private school district as well as my church board. Team members here enjoy great benefits, including PTO, a 401(k), flexibility when needed, and even a hiring bonus. More than that, we foster an environment where people can grow, learn, and build lasting careers. Our office culture is upbeat, close-knit, and driven by long-term growth. Were looking for someone who isnt just seeking a job but a career a motivated, hardworking individual with leadership potential who could one day step into an agent or aspirant role. If youre ready to put in the effort, grow your skills, and have some fun along the way, this is the place for you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Russell Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $38k-52k yearly est. 11d ago
  • Customer Account Representative

    Rent-A-Center Inc. 4.3company rating

    Call center representative job in Medford, OR

    Ready to do your best work? Interested in a minimum starting hourly rate of $16.50 per hour - $17.85 per hour ? Why should I apply in just a few clicks? * Paid Time Off and Sunday Off -- We are Closed! * Full-Time Employment and a Consistent Schedule * Weekly Pay (companywide) * Award Winning Culture with the Opportunity to Advance * Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan What will you do? Provide customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives! A day in the life of a Customer Account Representative: * Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes and obtain new rental orders when needed on the sales floor and over the phone * Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned. * Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized What are the minimum requirements? * High school diploma or equivalent * Must be at least 18 years of age * Valid state driver's license and good driving record -- You WILL be driving the company vehicles * Ability to lift and move product such as furniture, electronics, and appliances * Great communication and customer service skills What are some additional helpful traits? * Seeking more than just a job, but a CAREER * A desire to improve our customer's lives * A hunger to learn the business * Grit and determination Physical Demands The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job. Expected Hours of Work This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours. Sundays off along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs. This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
    $16.5-17.9 hourly 9d ago
  • Customer Service Rep

    Puget Collision 4.6company rating

    Call center representative job in Medford, OR

    The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the company's non-disclosure and confidentiality policies concerning customer information.
    $27k-37k yearly est. Auto-Apply 21d ago
  • Ramp & Customer Service Agent

    Horizon Air 4.1company rating

    Call center representative job in Medford, OR

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people fromall walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Key Duties: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). Performs aircraft grooming and security searches. Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. Loads and offloads luggage and cargo with the use of conveyor belts. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Day in the Life: To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA Job-Specific Experience, Education & Skills: Required Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Ability to learn and operate a computerized reservation system. Typing speed of at least 25 WPM. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Depending on work location, ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred: A minimum of 1 year of customer service or community service experience. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate: USD $16.24/Hr. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Medford, OR - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B
    $16.2 hourly 15h ago
  • Customer Relations Representative - State Farm Agent Team Member

    Bill Thorp-State Farm Agent

    Call center representative job in Grants Pass, OR

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Licensing paid by agency Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment Must have prior sales/insurance experience If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $38k-52k yearly est. 8d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Tom Randall-State Farm Agent

    Call center representative job in Grants Pass, OR

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Tom Randall - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $38k-52k yearly est. 14d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Nicole Whitcomb-State Farm Agent

    Call center representative job in Grants Pass, OR

    Job DescriptionBenefits: Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Nicole Whitcomb - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $38k-52k yearly est. 18d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Dean Stirm-State Farm Agent

    Call center representative job in Grants Pass, OR

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Salary plus commission/bonus Health stipend Paid time off (vacation and personal/sick days) Flexible hours Hiring bonus Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment Property and Casualty license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $38k-52k yearly est. 13d ago
  • Customer Service Center Representative

    First Community Credit Union of Oregon 3.8company rating

    Call center representative job in Grants Pass, OR

    Salary Range: $19.00 - $25.00 (USD) Hourly Schedule: Full-Time, Monday through Friday, occasional Saturdays If you excel at customer service, have a passion for helping people and the ability to make sound decisions, we have a position for you! As the first point of contact in our Customer Service Center, you will provide the warmth of the human experience and the convenience of the latest digital interfaces. You will assist our members over the phone and through online chat with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional service. As a First Community employee, you will enjoy: 100% Employer Paid Medical & Dental Annual Bonus & Incentive Plan Generous Personal, Vacation & Sick Days Tuition Reimbursement Wellness & Fitness Incentive Paid Volunteer Leave As an ideal candidate, you will have: Customer Service Experience (call center experience preferred) Capability to assist members through multiple channels including, but not limited to phone, email, and chat. Meticulous attention to details, outstanding problem-solving skills and the ability to manage multiple projects and tasks simultaneously. Company's website: ****************** ** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.
    $19-25 hourly Auto-Apply 7d ago
  • Insurance Customer Service Rep

    Protectors Insurance 3.7company rating

    Call center representative job in Medford, OR

    Job Description For over 80 years, Protectors Insurance has been a trusted name in Southern Oregon. As an independent insurance agency, we are committed to protecting our community by providing clients with the right coverage through top-rated carriers. We build relationships on genuine service, fairness, professionalism, and integrity. Our long-tenured team reflects the stability and trust we bring to every client relationship. With a supportive, family-like culture and leadership thats accessible and engaged, this is a place where your work makes an impact and where your career can grow for the long term. Were seeking a professional and motivated Insurance Customer Service Representative to join our team. In this role, youll manage an existing book of business while generating new opportunities through exceptional client service and cross-selling. Youll enjoy a stable, professional environment where collaboration, education, and integrity drive success. Base pay: $22-$25 per hour, based on experience Bonus opportunities based on performance Paid time off (PTO) and paid holidays Health, dental, and vision insurance Retirement plan and disability coverage Tuition reimbursement and ongoing training seminars Career advancement opportunities Professional, team-oriented work environment Mon-Fri schedule with evenings and weekends off If youre ready to join a respected agency where professionalism and purpose go hand in hand, apply today! Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Disability Insurance Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings off Weekends off Bonus Opportunities Licensing Assistance Work-Life Balance Paid Holidays Professional Development Advancement Opportunities Mentorship Continuing Education Opportunities Ongoing Training Seminars Professional Work Environment Employee Discounts Equipment Provided Office Snacks and Coffee Paid Sick Leave Family Leave Personal Workspace Responsibilities Manage and service a personal lines book of business Write new business and build long-term client relationships Cross-sell additional insurance products and services Handle professional correspondence and client communications Maintain accurate records and documentation in the CRM system Collaborate with team members to ensure excellent client experiences Requirements Active Property and Casualty Insurance License (required) Prior experience in insurance or a related field Proficient in Microsoft Word, Excel, and CRM systems Strong organizational and time management skills Excellent communication and presentation abilities Detail-oriented, professional, and coachable
    $22-25 hourly 21d ago
  • Landlord Engagement Specialist CCR (47056)

    Access 4.5company rating

    Call center representative job in Medford, OR

    The Landlord Engagement Specialist - CCR works as part of a multidisciplinary team of outreach, intake, case management, and program support staff working together to address housing stability needs in Jackson County. This position will locate and secure permanent housing opportunities for program participants through outreach to housing providers such as private landlords, property management companies, and subsidized housing providers. In addition, the Landlord Engagement Specialist collaborates closely with housing providers and participants to mediate landlord-tenant issues to help ensure successful tenancies. Position Duties & Responsibilities Conduct comprehensive research, outreach, education, and public relations to cultivate a robust network of housing providers interested in renting to program participants. Foster strong ties with housing providers, acting as a liaison. Maintain and document regular communication to gauge program satisfaction and address inquiries promptly. Address, mediate, and document conflicts and concerns regarding housing conditions for landlords and participants, encouraging adherence to legal requirements, fair housing, and good tenant practices. Assist participants' care team in creation of housing portfolios and help to streamline the processing and submission of housing applications and facilitate pointed conversations with housing providers. Collaborate with program participants' multi-disciplinary team to best support housing stability. Conduct inspections of potential housing units where program participants will reside. Deliver comprehensive tenant education sessions, including the Rent Well curriculum. Maintain up-to-date activity reports and records of services provided in collaboration with care teams. Participate in staff meetings, attend training, adapt to organizational growth and implementation of new processes. Qualifications Position Requirements Belief in ACCESS' mission to help provide food, warmth, and shelter. Ability to work in an inclusive, trauma-informed environment, fostering a supportive and empathetic atmosphere for all individuals involved, while maintaining a professional demeanor in difficult or adverse situations. Basic understanding of business and property management principles, and fair housing/landlord-tenant law. Proficiency in Microsoft Office suite and other relevant software applications. Excellent oral and written communication skills with a focus on building positive interpersonal relationships. Demonstrated organizational skills and attention to detail. Willingness and ability to become a Rent Well Instructor and Housing Quality Standards Inspector. Capability or willingness to learn effective, high-quality research and data entry practices. Ability to work effectively with clients, community partners, businesses and co-workers and maintain participant and inter-departmental confidentiality. Responsible, in-policy use of company issued equipment such as cell phones and vehicles. A valid Oregon driver's license with a record that is acceptable under ACCESS' insurance policies.
    $34k-42k yearly est. 7d ago
  • CH Fitness & CH24 Customer Service

    Americas Best Kids Inc. 3.6company rating

    Call center representative job in Medford, OR

    Customer Service Reps in our fitness facilities greet and assist clients, sell memberships and give tours, among other tasks. Experience is not necessary, but a happy demeanor and outgoing personality is a must!
    $31k-38k yearly est. Auto-Apply 60d+ ago
  • Customer Care Receptionist

    Allcare Management Services 4.0company rating

    Call center representative job in Grants Pass, OR

    Customer Care Receptionist at AllCare Health with the Customer Care department in Grants Pass, Oregon We Are Seeking Qualified Candidates to Join Our Team! AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options. Summary This position is responsible for being the first point of contact for AllCare Health, managing front office reception and administration tasks by performing the following duties Essential Duties Welcomes guests positively as soon as they arrive at the office. Answers, screens and forwards phone calls to specific departments and staff. Receive, sort and distribute daily mail/deliveries. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Ensures reception area is tidy and presentable Being bilingual in another language, including American Sign Language (ASL), is an invaluable skill that enhances our ability to deliver culturally responsive care. We strongly encourage you to apply if you are bilingual. All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education. Education & Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. The employee must be able to work onsite for all scheduled shifts. Company Overview AllCare Health Website: ****************************** AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at *************************************** AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more. The AllCare Health family of businesses is guided by our corporate principles: Purpose | Working together with our communities to improve the health and well-being of everyone. Values | Trust, Innovation, Relationships, and Voice. Vision | Thriving, Inclusive, and Equitable communities. Brand Promise | Changing Healthcare to Work for You. AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call ************ and ask for Human Resources. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
    $33k-40k yearly est. Auto-Apply 11d ago
  • Customer Service Representative - Medford, OR

    Kedia Corporation

    Call center representative job in Medford, OR

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $31k-39k yearly est. 3d ago
  • Customer Service Representative - State Farm Agent Team Member

    Shannon Harris-State Farm Agent

    Call center representative job in Medford, OR

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Shannon Harris State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Ability to study and pass the State of Oregon Property & Casualty Insurance Exam
    $31k-39k yearly est. 3d ago
  • U-Box Customer Care Representative (CDL)

    U-Haul 4.4company rating

    Call center representative job in Medford, OR

    Return to Job Search U-Box Customer Care Representative (CDL) Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and a caring company culture with U-Haul. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App Reimbursement * Gym Reimbursement Program * Health insurance & Prescription plans, if eligible * Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings Plan * Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental & Vision Plans * Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program U-Box Customer Care Driver Responsibilities: * Operate a flatbed truck (training provided). * Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided). * Load and unload storage containers for delivery. * Transport storage containers to and from specified destinations, e.g., customers' homes and businesses - local routes only. * Participate in ongoing continuous U-Haul education through U-Haul University. Minimum Requirements: * Clean motor vehicle driving record * High school diploma or equivalent * Department of Transportation certification * Commercial driver's license (CDL) Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
    $34k-40k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Rogue Valley Heating, Cooling, & Electrical

    Call center representative job in Grants Pass, OR

    Job Description Dispatcher Rogue Valley Heating, Cooling, & Electrical Rogue Valley Heating, Cooling, and Electric is looking for a Customer Service Representative to join our team. We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Rogue Valley Heating, Cooling, & Electrical, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service. Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way! Summary: We are currently seeking a detail-oriented, customer-focused Dispatcher to join our team. The individual in this role will be responsible for managing all inbound calls and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensure their needs are met promptly. Additionally, you will play a crucial role in assisting our staff and our skilled technicians by providing on-site support. Candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry. Compensation: $15 - $25 per hour, DOE Schedule: Monday - Friday, overtime as needed in peak seasons. Work Location: Grants Pass, OR. This is an onsite, in-person position. Benefits: Company paid Medical Company paid Dental Company paid Vision Company paid Emergent Medical Transport program Life Insurance 401k with company match Paid PTO Bonus programs, for eligible positions Company vehicle and gas card, for eligible positions Responsibilities, include but not limited to: Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner. Maintain inbound and outbound calls and update customer database as necessary. Reply to online communications, emails answering service, website chats and text messages. Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement. Work in cooperation with staff to provide back up support for responding to customer inquiries about schedules, lead times, equipment service, invoicing, and preventative maintenance service inquiries. Oversee scheduling, look to optimize opportunities and assist tech efficiency in the field. Review all Service invoices and time sheets daily to ensure quality service and appropriate procedures. Regular check-ins with Office/Service Manager for collaborative workflow and productivity. Perform administrative duties as assigned. Provide support to the Call Center team. Qualifications: Must have 2+ years of relevant demand service experience in the communications industry. Prior call center and/or HVAC industry experience is preferred. Proficiency navigating computer programs. On-the-job training and/or continuing education provided. Advancement opportunities. Have verifiable work history and references. Able to communicate professionally, clearly, and concisely with other team members, management, and customers in person, by phone and email. Must be highly motivated, detailed oriented, able to multi-task, be highly skilled in problem solving and accurate resolutions, have a keen sense of urgency, be flexible, and demonstrate the ability to follow through on tasks timely and effectively. Have a great attitude that blends well with a fast-paced, goal-driven environment. Must provide an exceptional customer experience. Must be punctual with a clean presentation of them self and be prepared to work every day to provide reliable support for your team with excellent timeliness and attendance. Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path. “We like what we do, and you will too!” We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
    $15-25 hourly 8d ago
  • Customer Service/Ground Operations Agent - MFR

    Allegiant Air Careers 4.6company rating

    Call center representative job in Medford, OR

    This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required. Visa Sponsorship Available: No Minimum Requirements • Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. • Education: High School Diploma/GED. • Education Details: GED Equivalent. • Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred. • Must be at least 18 years of age and possess a valid driver's license. • Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job. Preferred Requirements • Basic computer skills; Knowledge of general office equipment. • Must be people oriented, highly motivated with a positive and friendly attitude. • Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations. • Must be well groomed and adhere to dress code policy. • Ability to work efficiently under time constraints. • Must be at least 18 years of age and possess a valid driver's license. • Must be available to attend required training. • TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum. Job Duties • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. • Marshal in the planes and push back the aircraft. • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate. • Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. • Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. • Enforce safety/security measures and monitors safety sensitive zones Ensure FAA. • Ensure Allegiant Air and airport regulations are followed. • Other duties as assigned. Physical Requirements The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role. Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role. Essential Services Provider Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO Statement Equal Opportunity Employer: Disability/Veteran For more information, see Allegiant.com/careers People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
    $26k-31k yearly est. 60d+ ago
  • Customer Service Representative 7263

    Domino's Franchise

    Call center representative job in Medford, OR

    The main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. CSRs need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges and other related important information which will be relayed to customers whenever it is needed. While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel. Some specific duties of Domino's CSRs include: Attracting potential customers by answering product and service questions and advertising/"wobble boarding" Opening and maintaining customer customer accounts by recording and updating account information Preparing and packaging food products Collecting payment and handing out orders to customers Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution Maintaining financial accounts by processes customer adjustments Contributing to team effort by accomplishing related requests as needed Qualifications We will ensure you are trained and have a positive learning experience when you join our team. Wage for all CSRs is minimum wage, with the option for raises based on performance evaluations conducted by Regional Supervisors on a regular basis in $.25 increments to a max of $1.00 over Minimum wage before being eligible for a management position. CSRs also frequently receive tips on a daily or bi-weekly basis via an in-store tip pool. CSRs must: Be 15 years or older Be attentive to detail Be customer oriented, friendly and energetic Have cash management skills Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed Additional Information All your information will be kept confidential according to EEO guidelines. Pay is $14.95- $15.20. hourly with additional tips and mileage compensation when applicable.
    $15-15.2 hourly 60d+ ago

Learn more about call center representative jobs

How much does a call center representative earn in Medford, OR?

The average call center representative in Medford, OR earns between $27,000 and $45,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Medford, OR

$35,000
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