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Call center representative jobs in Orono, ME

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  • Customer Service Specialist

    Bangor Savings Bank 3.8company rating

    Call center representative job in Hampden, ME

    FUNCTION: Be part of a team seeking to provide the world's best customer experience. Help customers and contribute to the sales growth of the bank by identifying financial needs, processing transactions efficiently, and offering appropriate products or services. Grow consumer and business relationships while serving as a trusted advisor. Handle complex transactions, engage in risk-related inquiries and assume responsibility in the absence of management. ACCOUNTABILITIES Customer Experience: Personalize experiences and be genuinely helpful by demonstrating the "You Matter More" experience and exhibiting our core values: * Integrity * Respect * Responsibility * Excellence * Teamwork * Diversity * Independence * Commitment to Maine Leadership: Participate actively in team meetings to help create a motivational environment. Engage in team trainings and help with operational duties. Customer Interactions: Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships. * Embrace the Bank's sales and coaching process and complete action plans to meet individual and team goals * Maintain current knowledge of features and benefits of all products, services and digital solutions * Recognize customer needs and refer to business partners accordingly * Process transactions accurately, efficiently and in compliance with policies, procedures, and performance standards * Perform proactive outbound calls to onboard new customers and/or perform relationship reviews * Follow account opening procedures including set-up, maintenance and documentation standards * Identify and offer consumer loans that meet the borrower's financial goals * Demonstrate basic knowledge to uncover business needs, expand relationships and recommend solutions Operations: Understand the Bank's operational and risk management policies and procedures through required learning and testing. Ensure that the Bank is in compliance with local, state and federal regulations. * Identify suspicious/fraudulent activity, unusual cash activity and identify theft red flags * Maintain and understand the importance of customer privacy and confidentiality * Assist with operations of branch, including cash and vault management and teller training General: Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed. Knowledge/Skills/Experience requirements: * High school diploma or equivalent * Customer service, sales experience, and/or cash handling experience helpful * Adeptly and efficiently navigates technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.) Physical demands/conditions requirements: * General office environment/general office equipment * May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required. * EQUIPMENT USED * General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
    $30k-35k yearly est. Auto-Apply 6d ago
  • Floating Customer Service Representative- Bangor, ME

    Bar Harbor Bankshares 3.2company rating

    Call center representative job in Bangor, ME

    Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more! Bar Harbor Bank & Trust is seeking to fill a full-time, Floating Customer Service Representative role for our Bangor, Maine area, 40 hours per week. Responsibilities include providing professional and confidential customer service by operating a customer service window with courtesy, promptness, efficiency, and accurately processing a wide variety of simple-to-complex customer banking transactions, including opening new accounts. This is an excellent opportunity if you have been considering banking as a career. Experience with cash is helpful and on the job training is provided. In a Float Customer Service Representative role, you can expect to: * Process a variety of basic transactions for customers, with limited differences or errors. * Responsible for efficiently carrying out opening and closing procedures. * Navigate effectively through frontline software applications. * Basic understanding of bank products. * Learning to recognize the opportunity to cross-sell and make partner referrals * Consistently meet established standards for providing consistent service of the highest level for all customers as outlined in the Bar Harbor Bank & Trust Brand Best Practices guide. This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position. Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position. Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. EEO is the law English - ***************************************************************** EEO is the law Spanish - *************************************************************** EEO is the Law Poster Supplement - ************************************************************************************************ Pay Transparency - ********************************************************************************************
    $33k-37k yearly est. 13d ago
  • Customer Service Representative

    U-Haul 4.4company rating

    Call center representative job in Old Town, ME

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
    $28k-34k yearly est. Auto-Apply 34d ago
  • Customer Service Rep (2nd Shift)

    Circle K Stores 4.3company rating

    Call center representative job in Holden, ME

    Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $30k-34k yearly est. Auto-Apply 18d ago
  • Customer Service Rep(03000) - 496 Stillwater Ave

    Domino's Franchise

    Call center representative job in Old Town, ME

    Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Additional info Minimum Age 16+ years Positive Personality Customer Service Oriented Clear, Energetic Voice Job Benefits Flexible schedules Paid training Advancement opportunities Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-36k yearly est. 2d ago
  • Customer Service Representative

    Direct Communications

    Call center representative job in Unity, ME

    WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS: Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great! POSITION DESCRIPTION: We are seeking a dedicated and customer-focused Broadband Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance through various communication channels, including telephone, email, and text. Your primary responsibilities will include addressing billing issues, updating accounts, resolving routine challenges, answering customer inquiries, and ensuring a high level of customer satisfaction through established policies and procedures. You may be assigned other tasks and responsibilities by management that will need to be completed in a timely manner. KEY RESPONSIBILITIES: Respond promptly to customer inquiries via phone, email, and text, providing accurate information and assistance. Assist customers with billing inquiries, including clarifying charges, processing payments, and resolving discrepancies. Troubleshoot and resolve general customer issues, ensuring a seamless customer experience. Maintain detailed records of customer interactions and transactions in our CRM system. Collaborate with other departments as needed to resolve complex issues and improve customer satisfaction. Follow up with customers to ensure their issues have been resolved effectively. Stay updated on company policies, procedures, and product offerings to provide accurate information to customers. Contribute to a positive team environment by sharing feedback and insights to improve customer service processes. SALARY: $17 - $19/hour SCHEDULE & QUALIFICATION EXPECTATIONS 35 hours per week with scheduling during regular business hours, Monday - Friday from 8 AM to 5 PM. Location: Unity, ME High School diploma or equivalent, higher education preferred. Competency in Windows-based environment. Internet and technologically savvy. Previous experience in customer service, preferably in the telecommunications or broadband industry. Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in using CRM software and other customer support tools. A positive attitude and a commitment to providing exceptional customer service. REQUIRED SKILLS: Flexibility: is adaptable with ability to balance and manage multiple priorities. Time Management / Organized: efficient, can set priorities and focus on what is important, follows through on areas within responsibilities, spends time wisely. Professional Communications: enthusiastic, optimistic, courteous, patient, approachable with attentive listening skills, composed in stressful situations, builds rapport and trust quickly with customers and coworkers. Results Driven: consistently high-performance success and attention to detail. Customer Focused: dedicated to service excellence for internal and external customers. Learning: picks up on things quickly, enthusiastic about learning new skills and knowledge, excited by the challenge of unfamiliar or new tasks, open to change. BENEFITS: Annual growth bonus Health/Dental/Vision Insurance for $1/month Tele-Health Services Preventative Wellness Programs 401(k) with 6% Company matching Generous paid time off (prorated 14 days in year 1 and earning more each year) 10 observed/paid holidays Company-paid life insurance - Basic Life & Accidental Death and Dismemberment Company-paid short term disability Long term disability Tuition Reimbursement Program (professional and personal) Voluntary Flex Spending for Medical and/or Daycare Voluntary Supplemental Group Term Life Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance Free internet if you live within our service footprint On-the-job training Direct Communications is an Equal Opportunity Employer and provider.
    $17-19 hourly 27d ago
  • Rigging Technician|Part-time| Cross Insurance Center

    Oak View Group 3.9company rating

    Call center representative job in Bangor, ME

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview We are looking for a Rigging Technician to bring support to our Rigging team. In this position, you will be responsible for the safe setup, use and maintenance of Rigging equipment, as well as assisting with inventory and safety inspections. The Rigging Technician could also be tasked with operating the Rigging equipment during performances, when necessary. The ideal candidate for this position will have a team player mindset as well as the ability to handle contingencies and work well under pressure. They should have effective communication skills as this position could communicate on the headset often. This role will pay an hourly rate of $40. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Ensure the safe setup, use and maintenance of Rigging equipment used by Artists during performances, rehearsals and training periods by completing inspections in a timely manner; Operate Rigging equipment when necessary, potentially during performances and rehearsals; Update all necessary maintenance and inspection records/documentation and ensure rigging equipment is in compliance with Cross Insurance Center established policies and standards; Assist with inventory by identifying any additional Rigging equipment that may be required and communicate with Lead when necessary; Participate in special projects, including the research, purchasing, construction and installation of new show elements, and other projects that include Rigging elements or other needs that may fall within the department's specialty, as directed; Maintain flexible schedule for such projects; Adhere to and follow all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training; Contribute to a safe and positive working environment at all times by adhering to and following all Cross Insurance Center standards, values, policies and regulations pertaining to safety using equipment and established working methods; Assist other departments when necessary for cross-departmental support; Perform all other job-related duties as assigned. Qualifications At least two years of previous show/theater experience in a similar environment; equivalent comparable technical experience related to Rigging will also be considered; Basic understanding and familiarity of knots used in Entertainment; Working knowledge of Microsoft Office (Word, Excel, Outlook); Ability to work, climb and maneuver in heights; Basic knowledge of the following is an asset: o Fall protection;o Rope access;o AutoCAD;o Mechanical aptitude is desired such as, fabrication, chain hoists, counterweight systems, etc.;o Running cables, swaging, pulley systems, motor control and cabling;o General construction knowledge. Previous aerial, acrobatic or theatrical Rigging is a plus; Ability to obtain OSHA 10 course completion card; Fluent in English, both written and spoken; Ability to clearly and effectively communicate via headset; Availability to work varied shifts, including weekends and holidays; High school diploma or GED completion; Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 75lbs, sometimes 100lbs, unassisted, operating mechanized equipment, such as forklifts, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $28k-34k yearly est. Auto-Apply 15d ago
  • Customer Service Rep / Pizza Maker

    Team Prior Dba Domino's

    Call center representative job in Bangor, ME

    Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Job Benefits Flexible schedules Paid training Advancement opportunities Meal discounts
    $29k-36k yearly est. 60d+ ago
  • Call Center Specialist (banking)

    Ccg Business Solutions 4.2company rating

    Call center representative job in Belfast, ME

    CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. A client of CCG is currently seeking Call Center Specialist (banking) for 1st shift (7) Job Description This role is based in Belfast, ME 04915, USA and involves connecting clients with the broad range of financial solutions that to help them achieve their financial goals. This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Key Responsibilities: Build and deepen client relationships by identifying financial needs and recommending suitable products, services, and solutions. Respond to customer inquiries and concerns, providing customized solutions. Sell and fulfill banking products such as checking and savings accounts, credit cards, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and loans. Identify client needs for specialized sales functions and refer to partners (Merrill, Lending, & Small Business). Quote rates, terms, and programs for banking solutions. Manage risk in every business, product, and service transaction by leveraging available tools. Qualifications Required Qualifications: Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections Comfortable receiving ongoing performance feedback and coaching Comfortable with ongoing change and learning new technology/processes Minimum of at least an intermediate level of proficiency with computers Self-motivated with excellent organizational skills Strong decision-making and problem-solving skills Desired Qualifications: Experience in the banking/financial industry Experience working in a call center Experience in telephone sales Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Start Date: February 3, 2024 1st Shift Training 1st Shift Available After Training Additional Information Salary: USD $27.00 - $27.00 / hr All your information will be kept confidential according to EEO guidelines.
    $27-27 hourly 1d ago
  • Customer Service Rep(03000) - 496 Stillwater Ave

    Domino's 4.3company rating

    Call center representative job in Old Town, ME

    Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Additional info Minimum Age 16+ years Positive Personality Customer Service Oriented Clear, Energetic Voice Job Benefits Flexible schedules Paid training Advancement opportunities Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-34k yearly est. 1d ago
  • Wholesale Customer Service Representative I

    Sullivan Tire & Auto Service 3.5company rating

    Call center representative job in Hampden, ME

    Full-time Description *This role is Full-Time at our Hampden, ME location* Sullivan Tire, an employee-owned company, is currently seeking a Wholesale Customer Service Rep. This person will support sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures. Responsibilities: Provide customer service and support to our internal and wholesale customers via telephone Provide customers with current product information, quotations and inventory to fulfill orders Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service Performs data entry and administrative tasks accurately and in a timely manner Coordinates deliveries with shipping departments Assumes additional responsibilities as requested Requirements Education/Experience: Minimum of a high school diploma with two years of customer service experience Tire and automotive service industry experience preferred Skills/Knowledge: Excellent phone skills with the ability to offer highest quality of customer service Customer Service attitude Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database Strong verbal communication skills Conflict resolution skills Multi-tasks Detailed-oriented Proven ability to work independently as well as part of a team Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP - Employee Stock Ownership Plan Flexible Spending 401(k) with Company Match EEO STATEMENT Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!
    $30k-36k yearly est. 60d+ ago
  • Customer Service Specialist

    Bangor Savings Bank 3.8company rating

    Call center representative job in Castine, ME

    FUNCTION: This position provides excellent customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank's Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers' financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities. ACCOUNTABILITIES Customer Experience: * Promotes a customer-centered culture and attitude among staff * Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis * Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy * Embraces and utilizes the Bank's sales and coaching process, completes action plans in an effort to meet goals * Understands the Bank's products and services and how they benefit customers, promoting as appropriate Customer Transactions: * Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures * Maintains accurate cash and transaction records, meeting established teller performance standards * Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution * Determines the necessity of placing holds on items presented for deposit * Maintains awareness of current fraud alerts and identifies fraudulent activity Compliance and Control: * Understands the Bank's operational and risk management policies as well as the Bank's security policies and procedures * Assists in ensuring that the Bank is in compliance with local, state and federal regulations * Assists in completing operational and audit functions within the Branch General: * Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork * Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook * May train or assist in training new employees * Performs additional duties as requested * Travel to other branches for coverage may be required COMPETENCIES: * Integrity/Ethics - deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad * Vision/Values - Supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others * Adaptability/Flexibility - adapts to change, is open to new ideas, takes on new challenges * Initiative - takes action, operates as a pro-active self starter, acts on opportunities to improve * Interpersonal Skills - has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication * Productivity - manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards * Decision Making - able to think through a problem, following proper steps in finding resolution * Teamwork - Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities * Sales Skills - applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, works to develop sales skills KNOWLEDGE/ SKILLS/EXPERIENCE REQUIRMENTS: * High school diploma or equivalent * Previous teller, cash handling and/or sales experience helpful * Demonstrated personal computer literacy PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS * General office environment * May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required. * Moderate reaching, walking, sitting and standing required EQUIPMENT USED * General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
    $30k-35k yearly est. Auto-Apply 6d ago
  • Customer Service Representative- Blue Hill, ME

    Bar Harbor Bankshares 3.2company rating

    Call center representative job in Blue Hill, ME

    Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more! As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust's success. Customer Service Representatives truly make a difference in our customers' lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you're supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, full-time, 40 hours per week opening for a Customer Service Representative in our Blue Hill, ME branch! In a Customer Service Representative role, you can expect to: * Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services. * Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank. * Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans. * Build trusting relationships with individuals in the communities we serve. * Be an active participant in, and advocate for, community growth and prosperity. * Process transactions for customers in a prompt, efficient, courteous and professional manner. * Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries. This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position. Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position. Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. EEO is the law English - ***************************************************************** EEO is the law Spanish - *************************************************************** EEO is the Law Poster Supplement - ************************************************************************************************ Pay Transparency - *******************************************************************************************
    $32k-37k yearly est. 60d+ ago
  • Rigging Technician|Part-time| Cross Insurance Center

    Oakview Group 3.9company rating

    Call center representative job in Bangor, ME

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary We are looking for a Rigging Technician to bring support to our Rigging team. In this position, you will be responsible for the safe setup, use and maintenance of Rigging equipment, as well as assisting with inventory and safety inspections. The Rigging Technician could also be tasked with operating the Rigging equipment during performances, when necessary. The ideal candidate for this position will have a team player mindset as well as the ability to handle contingencies and work well under pressure. They should have effective communication skills as this position could communicate on the headset often. This role will pay an hourly rate of $40. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities * Ensure the safe setup, use and maintenance of Rigging equipment used by Artists during performances, rehearsals and training periods by completing inspections in a timely manner; * Operate Rigging equipment when necessary, potentially during performances and rehearsals; * Update all necessary maintenance and inspection records/documentation and ensure rigging equipment is in compliance with Cross Insurance Center established policies and standards; * Assist with inventory by identifying any additional Rigging equipment that may be required and communicate with Lead when necessary; * Participate in special projects, including the research, purchasing, construction and installation of new show elements, and other projects that include Rigging elements or other needs that may fall within the department's specialty, as directed; Maintain flexible schedule for such projects; * Adhere to and follow all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training; * Contribute to a safe and positive working environment at all times by adhering to and following all Cross Insurance Center standards, values, policies and regulations pertaining to safety using equipment and established working methods; * Assist other departments when necessary for cross-departmental support; * Perform all other job-related duties as assigned. Qualifications * At least two years of previous show/theater experience in a similar environment; equivalent comparable technical experience related to Rigging will also be considered; * Basic understanding and familiarity of knots used in Entertainment; * Working knowledge of Microsoft Office (Word, Excel, Outlook); * Ability to work, climb and maneuver in heights; * Basic knowledge of the following is an asset: o Fall protection;o Rope access;o AutoCAD;o Mechanical aptitude is desired such as, fabrication, chain hoists, counterweight systems, etc.;o Running cables, swaging, pulley systems, motor control and cabling;o General construction knowledge. * Previous aerial, acrobatic or theatrical Rigging is a plus; * Ability to obtain OSHA 10 course completion card; * Fluent in English, both written and spoken; Ability to clearly and effectively communicate via headset; * Availability to work varied shifts, including weekends and holidays; * High school diploma or GED completion; * Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 75lbs, sometimes 100lbs, unassisted, operating mechanized equipment, such as forklifts, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep(03040) - 878 Stillwater Avenue

    Domino's Franchise

    Call center representative job in Bangor, ME

    Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Additional info Minimum Age 16+ years Positive Personality Customer Service Oriented Clear, Energetic Voice Job Benefits Flexible schedules Paid training Advancement opportunities
    $29k-36k yearly est. 5d ago
  • Call Center Specialist (banking)

    CCG Business Solutions 4.2company rating

    Call center representative job in Belfast, ME

    CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. A client of CCG is currently seeking Call Center Specialist (banking) for 1st shift (7) Job Description This role is based in Belfast, ME 04915, USA and involves connecting clients with the broad range of financial solutions that to help them achieve their financial goals. This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Key Responsibilities: Build and deepen client relationships by identifying financial needs and recommending suitable products, services, and solutions. Respond to customer inquiries and concerns, providing customized solutions. Sell and fulfill banking products such as checking and savings accounts, credit cards, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and loans. Identify client needs for specialized sales functions and refer to partners (Merrill, Lending, & Small Business). Quote rates, terms, and programs for banking solutions. Manage risk in every business, product, and service transaction by leveraging available tools. Qualifications Required Qualifications: Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections Comfortable receiving ongoing performance feedback and coaching Comfortable with ongoing change and learning new technology/processes Minimum of at least an intermediate level of proficiency with computers Self-motivated with excellent organizational skills Strong decision-making and problem-solving skills Desired Qualifications: Experience in the banking/financial industry Experience working in a call center Experience in telephone sales Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Start Date: February 3, 2024 1st Shift Training 1st Shift Available After Training Additional Information Salary: USD $27.00 - $27.00 / hr All your information will be kept confidential according to EEO guidelines.
    $27-27 hourly 60d+ ago
  • Customer Service Representative

    Circle K Stores 4.3company rating

    Call center representative job in Ellsworth, ME

    Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $30k-34k yearly est. Auto-Apply 52d ago
  • Customer Service Representative

    U-Haul 4.4company rating

    Call center representative job in Bangor, ME

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
    $28k-34k yearly est. Auto-Apply 33d ago
  • Customer Service Rep/Pizza Maker

    Domino's Pizza 4.3company rating

    Call center representative job in Bangor, ME

    Now Hiring Customer Service Reps! Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Domino's takes care of their employees, it is a fact that we promote fro within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers! What are you waiting for? Apply Now! Job Benefits Flexible schedules Paid training Advancement opportunities
    $28k-34k yearly est. 60d+ ago
  • Wholesale Customer Service Representative I

    Sullivan Tire & Auto Service 3.5company rating

    Call center representative job in Hampden, ME

    Job DescriptionDescription: *This role is Full-Time at our Hampden, ME location* Sullivan Tire, an employee-owned company, is currently seeking a Wholesale Customer Service Rep. This person will support sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures. Responsibilities: Provide customer service and support to our internal and wholesale customers via telephone Provide customers with current product information, quotations and inventory to fulfill orders Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service Performs data entry and administrative tasks accurately and in a timely manner Coordinates deliveries with shipping departments Assumes additional responsibilities as requested Requirements: Education/Experience: Minimum of a high school diploma with two years of customer service experience Tire and automotive service industry experience preferred Skills/Knowledge: Excellent phone skills with the ability to offer highest quality of customer service Customer Service attitude Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database Strong verbal communication skills Conflict resolution skills Multi-tasks Detailed-oriented Proven ability to work independently as well as part of a team Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP - Employee Stock Ownership Plan Flexible Spending 401(k) with Company Match EEO STATEMENT Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!
    $30k-36k yearly est. 18d ago

Learn more about call center representative jobs

How much does a call center representative earn in Orono, ME?

The average call center representative in Orono, ME earns between $25,000 and $39,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Orono, ME

$31,000
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