Call center representative jobs in Pottsville, PA

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Provides incoming call handling for hospital sites and emergency lines. Responsible for answering incoming calls, transferring calls appropriately, and administrative duties. Issues critical alerts and codes based on requests from clinical and operational departments. Job Duties Answers all calls in a courteous and professional manner. Provides general information to callers concerning physician office telephone numbers, area codes and hospital listings. Utilizes LVHN's current EMR system to provide callers information regarding patients' room numbers, telephone numbers and discharge dates. Screens critical care and do not announce patient phone calls for LVHN. Contacts providers according to daily on call schedules and makes immediate changes as necessary. Assists in the troubleshooting, testing, maintenance, and design of internal communication systems. Updates physician and physician office information on an as needed basis. Determines the purpose of caller and forwards the incoming calls to the appropriate staff member or voice mailbox. Alerts and directs staff to critical situations such as Codes and Alerts according to each distinct procedure. Places and documents international and long distance calls for colleagues and patients. Minimum Qualifications High School Diploma/GED 1 year customer service experience Ability to maintain effective interpersonal relationships. Excellent communication skills both written and verbal. Strong customer service orientation. Effectively deals with multiple and changing priorities. Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. **************************** Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 700 E Norwegian St Primary Location: Lehigh Valley Hospital- Schuylkill Position Type: Onsite Union: Not Applicable Work Schedule: per diem hours will vary based on department needs Department: 1024-00127 Communications

Job Description At Clerri, we're a team of builders, believers, and bold thinkers driven by one mission: to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer . Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market. As an Enterprise Customer Success Representative (CSR), you are the front-line expert responsible for maximizing platform utilization across new and existing client locations within our Strategic DSO portfolio. Your primary mission is to convert non-selling (dormant) locations to active selling status and ensure newly onboarded locations achieve rapid and sustainable adoption. You will achieve this through specialized training, direct engagement with location managers, problem-solving, and driving core product usage. This position will report directly to the Manager of Enterprise Customer Success. This non-exempt role pays $31.00/hour, and with our variable commission program, offers a total earnings opportunity of up to $78,000 annually - with additional potential through overtime eligibility and participation in our company equity program. The Day-to-Day You'll be singularly focused on driving engagement and activation metrics across a high volume of Enterprise locations. This includes (but is not limited to): Proactively manage a queue of non-selling (dormant) Enterprise locations, identifying barriers to adoption (technical, training, or operational), and executing specialized engagement plans to convert them to active selling status. Manage the post-launch phase for newly onboarded DSO locations, ensuring site managers and staff are fully trained and integrated with our platform to guarantee rapid and complete adoption. Act as the primary subject matter expert, delivering virtual or in-person training sessions (individual and group) focused on driving core usage, maximizing system configuration, and accelerating time-to-value (TTV). Monitor location-level usage data (e.g., login frequency, feature utilization, initial sales) to proactively identify locations at risk of going dormant and intervene with targeted support. To Be SuccessfulDo these things sound like you? Yes? Good - you're well on your way to being a successful Enterprise Customer Success Representative with us! You are driven by measurable outcomes (e.g., activation rates, training completion volume). 1+ years of experience in a customer-facing role focused on product adoption, technical support, training, or customer onboarding for a software product. Demonstrated expertise in delivering product training to small or large groups, both virtually and in-person. Exceptional problem-solving skills and the ability to triage operational and technical issues effectively. Experience or familiarity with the Dental Field or working with operational staff within multi-site organizations like DSOs is highly preferred. You possess excellent communication skills and an empathetic approach to training users with varying levels of technical proficiency. You have strong multitasking and organizational abilities to manage a high volume of location-level engagements. You are self-motivated, detail-oriented, and collaborative. You are legally authorized to work permanently in the US without employer sponsorship. And you have a bachelor's degree in anything. We mean it! Business, History, Cooking ( actually, that could be incredibly useful ) … anything. To Thrive We're an entrepreneurial, creative, and passionate group - and if these things sound like you, you won't just fit in. You'll thrive with us. You are a self-starter who thrives on the challenge of getting difficult users/locations to adopt new systems. Experience in the dental industry, specifically understanding practice workflows and staff responsibilities (Office Managers, Hygienists, etc.). Familiarity with using Salesforce or similar CRM platforms to track user activity, training sessions, and activation milestones. You take ownership of complex issues and see them through to a final resolution. No stranger to playing hard and working harder while treating others with respect and dignity. Our Advantage If you're asking yourself "what are the perks of working with us?" Don't worry. We've got you covered. We've been named to the Inc. 5000 list three years in a row - we're growing fast and just getting started You'll get some skin in the game with employee equity. Innovation is in our DNA - we're building solutions that matter today and shape the future for providers and patients. We stand behind and celebrate our core values. We're not just building a product. We're transforming how care is accessed and sustained, starting with dental. We put our customers at the center of everything we do-every process, product, and decision is driven by what best serves them. Honest, two-way communication is how we operate. Every voice matters, and great ideas can come from anywhere. We celebrate individuality and diversity - when you bring your authentic self to work, we all do better. You'll experience a culture filled with opportunities to connect in-person and virtually. And we've got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, flexible PTO and compassionate leave, and more! Our Commitment to You Be yourself. Always. We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage. We want you to be you - because how boring would life be if we were all the same? About Us Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash-paying patients. Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000+ dentists nationwide, Clerri brings patients closer and helps practices thrive.

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Provide day to day administrative support for UGI Utilities Inc. Universal Service Programs: CAP, LIURP, Operation Share, and CARES (includes LIHEAP). The Customer Outreach Representative is responsible to complete the appropriate tasks on the Customer Outreach System (COS). The representatives complete account analysis to assure program eligibility and compliance with PUC regulation and UGI policy. Additionally, the representative will collaborate with UGI's Partner Community Based Organizations, including for-profit contractors for LIURP, for program administration. This includes providing training and daily support to the assigned caseworkers/contractors. The Customer Outreach Representative will have daily contact with customers, other UGI departments, industry professionals, and community-based organizations. Duties and Responsibilities * Update and process various tasks relating to the administration of the Universal Service Programs (CAP, LIURP, Operation Share, and CARES including LIHEAP). Track program expenses. * Interact with Community Based Organization Caseworkers and DPW/LIHEAP Caseworkers providing training and support to enable UGI customers to receive the appropriate program benefits. Review the COS information and program applications to confirm accuracy and completeness. Confirm compliance with PUC regulation and UGI policy. * Evaluate customer income, usage, billing and payment information for eligibility into programs * Represent UGI at agency training and community events throughout UGI's service territory. * Develop and deliver presentations for internal and external groups on UGI's Universal Service Programs. Knowledge, Skills and Abilities * Understanding of Pennsylvania Public Utility Commission (PUC) regulations governing Universal Service Programs. * Basic understanding of Chapter 56 and Chapter 14 regulations. * Decent oral and written communication skills; knowledge of Spanish (reading / writing) preferred but not required. * Organizational skills and ability to prioritize workload. * Working knowledge of purchasing, billing, credit and collection procedures and policies. * Knowledge of MS office tools like Power Point, Excel, Word. Education and Experience * High School Diploma or GED * Minimum 1 year of customer service experience and/or experience administering low income programs (external or internal) UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Additional Information All your information will be kept confidential according to EEO guidelines.

Our client, a risk management firm in the Wayne, PA area, has an immediate need for a Commercial Lines Customer Service Representative. They have both commercial and personal insurance solutions & understand their clients risk management strengths, opportunities, and areas for improvement. Some of the industries that they serve include building materials, manufacturing, real estate, country clubs, restaurants, summer camps, swim schools, hedge funds, various technology-driven organizations, professional services, etc. Responsibilities: The Commercial Lines Customer Service Representative will assist with various small to mid-sized Commercial Accounts. This position is perfect for a generalist with a well-rounded understanding of commercial lines insurance. It does not focus heavily on construction or contractor accounts. The Commercial Lines Customer Service Representative will assist their clients with minimal certificates & auto ID card requests as well as loss runs, billing, binders, and invoices. The Commercial Lines Customer Service Representative will also assist Account Managers with policy change requests, maintaining and updating the Agency Management System (EPIC), assist with timely delivery of renewal worksheets and applications. Qualifications: 2+ years of commercial insurance experience. Property & Casualty (P&C) Licensed preferred. EPIC experience preferred. Compensation: Base salary in the 65k - 80k/year range plus salary increases and growth opportunities into an Account Manager role if interested. Full benefits package including Medical, Dental, PTO, Paid Holidays, 401k (in progress), etc. Flexible hybrid schedule. #INDALL

Benefits: Competitive salary Opportunity for advancement Training & development Are you passionate about delivering exceptional customer service and making a positive impact? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Stephen Di Orio's team. We believe that Stephen Di Orio's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our customers' needs. Job Description: As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Stephen Di Orio, your responsibilities will include: Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be crucial in providing personalized service. Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently. Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions. Collaboration: Working closely with Stephen Di Orio's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues. Qualifications: Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues. Strong customer service orientation and a genuine desire to assist and support customers. Ability to multitask, prioritize tasks, and thrive in a fast-paced environment. Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation. Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools. Previous experience in customer service, insurance, or a related field is preferred. About State Farm: State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States. About Stephen Diorio Sr. State Farm Insurance Agent in Wayne, PA Proud Lifelong PA Resident Bundle Car Insurance and Home Insurance Delaware County Insurance Out of State Transfers Offering Car Insurance Quotes Past Chairman of Main Line Chamber of Commerce Bryn Mawr Rehab Hospital Foundation Board Member Radnor Township Home Insurance Available State Farm Ambassador Travel Qualifier Delaware County Business Insurance Quotes Past President of the Wayne Business Association Save on Insurance in Wayne We Can Help with Home and Renters Quotes Quotes and Service Available 24/7 BENEFITS: Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience HOURS Weekdays 9-5 sat 9-12

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Sean Black - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Customer Service/Service Desk DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards. 3) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum. 4) Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures. 5) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks, voids, or any cash register related items. 8) Keep store management and scan coordinator informed of all pricing inaccuracies. 9) Assist customers with returned merchandise, over rings, and overcharges. 10) Approve customer checks and enforce Redner's check cashing policies. 11) Maintain a regular cleaning schedule and overall good housekeeping of the front end. 12) Order and control front end supplies (register paper, ribbons, etc.) 13) Greet and customers and be observant of people in the store. 14) Abide by all company policies as stated in the Employee Handbook. SUPPLEMENTAL JOB FUNCTIONS: 1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 1) Strong oral and written communication skills for dealing with customers, employees, and Vendors. 2) Strong analytical and mathematics skills for conducting accurate audits. 3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Part Time / 20-25 hours per week Travel required between two locations when needed Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Job Description As a Customer Service Representative at our Truck Stop, you will be the face of the company and ensure that every customer has a positive experience. You will assist truck drivers and other travelers with their needs, from fueling to providing information about available services and amenities. You must be attentive, friendly, and efficient, ensuring all tasks are completed while maintaining a high level of customer satisfaction. Key Responsibilities: Customer Service: Greet customers and offer assistance with fueling, purchasing goods, or any other needs. Handle customer inquiries and provide solutions to their problems promptly and professionally. Offer recommendations on services, food, beverages, and amenities available at the truck stop. Process customer transactions, including cash, credit, and debit payments at the fuel pumps or retail areas. Assist with vehicle and driver needs, including directions, amenities (showers, restrooms), and other relevant services. Store Operations: Ensure the store area is clean, stocked, and well-organized. Monitor fuel inventory and report any discrepancies or issues to management. Assist in stocking shelves, replenishing products, and maintaining proper product placement in the retail area. Maintain cleanliness and safety standards in the store, fueling areas, and restrooms. Problem Resolution: Address customer complaints or concerns, providing solutions or escalating issues to management when needed. Manage stressful situations with professionalism, ensuring the customer's needs are met. Team Collaboration: Work closely with other team members to ensure smooth operations and customer satisfaction. Assist with opening and closing duties when required. Safety and Compliance: Adhere to safety policies, including those related to fueling operations and hazardous materials. Follow company procedures for handling cash, credit cards, and other transactions. Benefits Health Care Plan (Medical, Dental & Vision) Family Leave (Maternity, Paternity)

KELLY Services About Kelly Services As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. Job Description As a Customer Care Agent, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. To be successful in our client culture and in this role you will need to be a motivated self-starter, capable of operating with minimal day-to-day direction yet maintaining a high degree of pro-activity and communication to clients and team members. They must also be proficient with Microsoft Office and general computer skills. They must be able to work in fast-paced environment and have a willingness to assume responsibility to achieve personal initiatives. If you would like to be considered sooner, please submit a resume today for consideration to or call (570) 574-2116. Qualifications Kelly Services is currently looking for Customer Services Representatives for the following shifts in the Hazleton, PA area: Full-time Hours of Operation 6:00 am to 10:00 pm (Various Schedules) $10.75 to $11.50 (step increases) Casual Work and environment Paid Training One Year of Experience is preferred. Required Education and Experience Basic Computer Skills Good Grammar and Spelling required High School Diploma/GED Clear Communication for telephone work Additional Information Benefits: From Kelly Services Holiday and Service Bonus Pay to qualified employees Medical Benefits available through third party vendor, if qualified Qualified employees can participate in Prescription plan-offering free or discounted prescriptions Weekly Pay Direct Deposit or Payroll Card available Perks Program: As a Kelly Employee get discounts on cell phones, accessories, loans and restaurants to name a few.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

I am seeking dynamic insurance professionals for the office of Seth Walizer - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this is your opportunity for a rewarding career with growth potential. You will have a chance to learn how to market products and manage a business first hand while participating in my focused program to develop and enhance your skills and experiences. This could be the start of an exciting, challenging and fun career! Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement in my agency If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agents employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies agent selection process

Description: NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. ave daily contact, call, and email, with established customers, brokers, and sales team as well as potential new customers. Handle customer inquiries and complaints in a prompt, courteous, effective, and professional manner. Investigate errors and resolve discrepancies. Resolve deduction issues. Provide internal tracking documents used by other departments. Collaborate with cross functional teams and other departments to provide or develop solutions to issues or questions and improve overall business processes. Display professionalism during all interactions with USDA contacts. Utilize manual order entry and EDI order platforms. Utilize multiple systems and customer portals to obtain information. Process sample orders. Accurately prepare export paperwork. Coordinate with internal and external stakeholders to ensure customer delivery expectations are met. Review orders to determine special requirements, achievable due dates, valid product numbers, and pricing. Enter orders in a timely manner and maintain proper notes and date changes in SAP customer order system for improvements and expedite for on time performance (OTP). Track progress of orders, as necessary, to ensure OTP. Interact with organizational leadership, employees, vendors, and affected individuals both within and outside of the organization on a regular basis to assist with the completion of general informational requests or direction to appropriate staff to provide the highest-level customer service. Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse workforce. Must have good attendance. Other job duties as necessary. Performs related work as may be required. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Requirements: KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of SAP preferred. Knowledge of proper phone etiquette and customer service techniques. Knowledge of computers and computer software, with ability to apply this aptitude in word processing, Excel spreadsheet development, and Word document merges, and keyboarding skills. Thorough knowledge of proper records management, retention of records and cataloguing of files. Ability to positively contribute to a team environment in support of customers, internal and external stakeholders, and demonstrate a team player attitude. Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment with a focus on customer service. Excellent problem-solving skills with the ability to envision and deliver innovative solutions. High energy level, ability to multitask, establish priorities, work independently. Positive interpersonal skills included effective verbal and written communication. Ability to establish credibility and be decisive. Ability to maintain confidential and sensitive information which may be proprietary to Citterio USA. Ability to prepare and analyze comprehensive reports, carry out assignments, and administer existing and proposed programs. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to work in a fast-paced environment. Ability to understand customer specifications and problem solve to produce answers that make sense. Ability to communicate information and ideas in speaking so others will understand. Ability to establish and maintain effective working relationships with employees, supervisors and managers, and customers. Ability to handle stressful situations. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; and, (b) Experience with SAP preferred; and, (c) Experience in Food Manufacturing or CPG experience preferred; and, (d) One (1) year in office administration background with a broad knowledge of Microsoft Office of specialized education in an office administration program; or (e) One (1) to two (2) years' experience in a supply chain environment: or, (f) Equivalent combination of education and experience. TOOLS AND EQUIPMENT Telephone, personal computer (including Microsoft Office products), fax machine, and copy machine. PHYSICAL DEMANDS While performing the duties of this job, the employee is often sitting, but may be required to walk through the plant in search of customer information and orders and regularly talk and hear. The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally enter the plant environment and be exposed to moving mechanical parts. The noise level in the work environment is usually quiet but can be moderate or loud when entering the plant. The temperature in the work environment is usually regulated; however, if in the plant, the temperature may be cool or cold. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas.

Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. You must be 18 years of age

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)