Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and a call center representative. Additionally, a customer representative has an average salary of $37,351, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Customer Representative | Call Center Representative | |
| Yearly salary | $37,351 | $31,549 |
| Hourly rate | $17.96 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,778 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Customer representatives and call center representatives have different pay scales, as shown below.
| Customer Representative | Call Center Representative | |
| Average salary | $37,351 | $31,549 |
| Salary range | Between $25,000 And $55,000 | Between $25,000 And $39,000 |
| Highest paying City | Urban Honolulu, HI | Seattle, WA |
| Highest paying state | Hawaii | Washington |
| Best paying company | IBM | University of California, Berkeley |
| Best paying industry | Transportation | Finance |
There are a few differences between a customer representative and a call center representative in terms of educational background:
| Customer Representative | Call Center Representative | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer representatives' and call center representatives' demographics:
| Customer Representative | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.7% Female, 63.3% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |