Customer representative vs customer care representative

The differences between customer representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and a customer care representative. Additionally, a customer representative has an average salary of $37,351, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer representative vs customer care representative overview

	Customer Representative	Customer Care Representative
Yearly salary	$37,351	$32,912
Hourly rate	$17.96	$15.82
Growth rate	-4%	-4%
Number of jobs	220,778	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer representative do?

A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer representative vs customer care representative salary

Customer representatives and customer care representatives have different pay scales, as shown below.

	Customer Representative	Customer Care Representative
Average salary	$37,351	$32,912
Salary range	Between $25,000 And $55,000	Between $26,000 And $40,000
Highest paying City	Urban Honolulu, HI	Urban Honolulu, HI
Highest paying state	Hawaii	Hawaii
Best paying company	IBM	Philadelphia Corporation for Aging
Best paying industry	Transportation	Automotive

Differences between customer representative and customer care representative education

There are a few differences between a customer representative and a customer care representative in terms of educational background:

	Customer Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer representative vs customer care representative demographics

Here are the differences between customer representatives' and customer care representatives' demographics:

	Customer Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 36.7% Female, 63.3%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer representative and customer care representative duties and responsibilities

Customer representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Present PowerPoint presentations to brokers regarding customer service issues.
Demonstrate superb organizational and multitasking abilities
Prepare quarterly reports on the business and present to fellow employees using PowerPoint.
Develop and maintain relationships with company's advisory board, VIP customers, and associates.
Generate sales opportunities with legacy customers by upselling new and establish service offerings.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer representative vs customer care representative skills

Common customer representative skills

Phone Calls, 16%
Windows, 11%
Technical Support, 8%
Product Knowledge, 4%
Data Entry, 4%
Bank Secrecy Act, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Zippia Careers
Office and Administrative Industry
Customer Representative
Customer Representative vs Customer Care Representative

Updated January 8, 2025

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