Customer representative vs customer service representative manager

The differences between customer representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and a customer service representative manager. Additionally, a customer representative has an average salary of $37,351, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer representative vs customer service representative manager overview

	Customer Representative	Customer Service Representative Manager
Yearly salary	$37,351	$32,048
Hourly rate	$17.96	$15.41
Growth rate	-4%	-4%
Number of jobs	220,778	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer representative do?

A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Customer representative vs customer service representative manager salary

Customer representatives and customer service representative managers have different pay scales, as shown below.

	Customer Representative	Customer Service Representative Manager
Average salary	$37,351	$32,048
Salary range	Between $25,000 And $55,000	Between $25,000 And $41,000
Highest paying City	Urban Honolulu, HI	San Jose, CA
Highest paying state	Hawaii	California
Best paying company	IBM	First Book
Best paying industry	Transportation	Finance

Differences between customer representative and customer service representative manager education

There are a few differences between a customer representative and a customer service representative manager in terms of educational background:

	Customer Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer representative vs customer service representative manager demographics

Here are the differences between customer representatives' and customer service representative managers' demographics:

	Customer Representative	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 36.7% Female, 63.3%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer representative and customer service representative manager duties and responsibilities

Customer representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Present PowerPoint presentations to brokers regarding customer service issues.
Demonstrate superb organizational and multitasking abilities
Prepare quarterly reports on the business and present to fellow employees using PowerPoint.
Develop and maintain relationships with company's advisory board, VIP customers, and associates.
Generate sales opportunities with legacy customers by upselling new and establish service offerings.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer representative vs customer service representative manager skills

Common customer representative skills

Phone Calls, 16%
Windows, 11%
Technical Support, 8%
Product Knowledge, 4%
Data Entry, 4%
Bank Secrecy Act, 4%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Office and Administrative Industry
Customer Representative
Customer Representative vs Customer Service Representative Manager

Updated January 8, 2025

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