Customer Service Representative 1 (Consumer Affairs)
Customer service assistant job in Southern Pines, NC
Consumer Affairs Representative 1 (Customer Service Representative) - Southern Pines, North Carolina
At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.
We are seeking qualified candidates for the position of Consumer Affairs Representative at our Southern Pines, NC facility. This is a salaried, overtime eligible, office environment, Monday - Friday 8:00 - 5:00 pm role. As the first line of communication with our customers, this role plays a critical part in delivering exceptional service and support.
Compensation Structure:
This position features a step increase program to support employee growth:
Start Rate: $39,000 annually
Pay Increases: Scheduled pay increases at 3 months, 6 months, and 12 months based on performance and tenure.
We're looking for candidates who are customer-focused, detail-oriented, and eager to grow within a supportive team environment.
Responsibilities of the position include:
Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center environment.
May cross train on specialty brands to answer consumer phone calls and respond to e-mails, which may entail offering white glove customer service.
Requirements of the position include:
High School diploma or equivalent
Six months of customer service experience
Excellent verbal and written communication skills
Computer skills with experience in data entry, e-mail and the Internet across multiple systems
The ability to work well in a fast-paced team environment
Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************
Auto-ApplyCustomer Journey Consultant - 100% Commission (TSG-5035)
Customer service assistant job in Fayetteville, NC
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You'll work warm, qualified clients who've already requested help. What you'll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book - recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Who you are You want to build and own something - not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator - phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership - but grit and results matter more. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we'll help you in 7-10 days). Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support.
PT Customer Lead
Customer service assistant job in Garner, NC
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
PT Customer Lead, weekend availability needed as well.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
Customer Support Rep I
Customer service assistant job in Fayetteville, NC
Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails.
Essential Duties and Responsibilities:
Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner.
Enter service calls into the operating system.
Enter supply orders and send to appropriate person and/or department.
Enter meter readings received into the department.
Enter Service Reports sent into the department from Technicians/ Service Manager.
Fill out various forms used within the department as it pertains to address changes and information updates.
Quote labor rates based off customer locations; quote supply prices.
Other duties as assigned and/or needed by Supervisor/Manager
Requirements
Qualifications:
High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Description $15.00 per hour
Coordinator, Customer Care
Customer service assistant job in Fayetteville, NC
ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:
EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The Customer Care Coordinator is to provide assistance in all customer related matters and backup and assist Customer Service Representatives.
LOCATION AND SCHEDULE
Ft. Bragg - Onsite
Monday-Friday 7:30 AM - 4 PM (May vary depending on store)
KEY RESPONSIBILITIES
Responsible for all customer related matters.
Maintain a positive and friendly demeanor when assisting customers.
Able to navigate Axapta to create and release sales orders.
Communicate with customers and vendors throughout the entire sales order process via phone or email.
Knowledge to quote on contracts and follow up on quotes.
Call customers for additional information as needed.
Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
Coordinate pick up/delivery of orders.
Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
Register and track customer complaints with expeditious follow up and resolution.
Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
Ensure that all daily price changes are published and displayed as instructed.
Be instrumental in utilizing current marketing tools to seek additional sales.
Merchandizing and replenishing shelves as necessary.
Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
Other duties as assigned.
QUALIFICATIONS
High school graduate with one year relevant work experience.
Basic retail knowledge. Accuracy with computerized checkout systems.
Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.
Why LCI?
Purpose-driven company driven by principles, not profit
Reach your highest potential: upward mobility, rewarded through hard work
Competitive salary and compensation
Basic Life Insurance at no cost to the employee
401(k) with match and Surplus-Sharing Plans
Health, Dental, and Vision Insurance
Ten paid holidays annually
Paid Time Off (PTO)
On-site Health and Wellness program
Employee Assistance Program (EAP)
Senior Customer Service Specialist- Fulfillment
Customer service assistant job in Fayetteville, NC
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Senior Customer Service Specialist in Fayetteville, NC, to support our fast-growing MSS division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Oversee and supervise daily activities of fulfillment associates, shippers, and support staff to ensure timely and accurate order processing.
Provide hands-on leadership and resolve operational issues in real time.
Train and coach associates on systems, safety, and best practices.
Monitor order accuracy, shipping performance, and workflow efficiency.
Serve as escalation point for inventory, system, and customer issues.
Build and maintain strong relationships with customers and vendors.
Support cross-functional operations, including scheduling/dispatch, AP/AR, purchasing, shipping/receiving, inventory management, and sales support; mentor customer operations staff to ensure consistency and service excellence.
WHAT YOU WILL BRING TO THE TEAM:
2+ years in warehouse or fulfillment; 3-7 years in customer operations or related fields.
Strong leadership, communication, and problem-solving skills.
Proficient in warehouse systems (e.g., NetSuite, Ormandy) and Microsoft Office.
Detail-oriented, organized, and able to work independently in a fast-paced environment.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
#LI-SG1
Auto-ApplyCustomer Service Professional
Customer service assistant job in Aberdeen, NC
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
Up to 4 weeks of vacation/paid time off
Paid holidays (7 days)
Performance based bonuses
75% Employer paid medical, dental, & vision insurance
$25,000 of life insurance per employee
Supplemental benefits (long-term, short-term, accident, etc.)
401(k) retirement plan with company match
Monday-Friday, 8am-5pm
Career path & advancement opportunities
In-house training program
Discounts on tires & automotive services
Company supplied tools
Paid weekly
Basic Responsibilities
Greet customers in a friendly and timely manner
Answer incoming calls
Schedule appointments for service and maintenance
Listen and document customer requests on work order
Consult with technician about customer's vehicle needs
Determine cost of replacement parts and/or labor
Generate and enter itemized estimate on work order
Provide and explain estimate to customers
Advise customers on necessary or recommended service(s)
Review and send Digital Vehicle Inspection to customers
Review services performed and warranties with customers
Check out customer and thank them for their business
Requirements
Excellent communication and customer service skills
Must be able to manage a fast-paced work environment
Professional, well-groomed appearance
Must have valid driver's license
Auto-ApplyIRA Customer Service Specialist
Customer service assistant job in Fayetteville, NC
The IRA Customer Service Specialist position is accountable for delivering exceptional customer service that exceeds IRA Owner expectations in all contact interactions. This position requires an advanced level of Traditional and Roth IRA knowledge and is primarily responsible for providing front-line call center and operational process support to IRA Owners. The IRA Customer Service Specialist processes applications, verifies documentation, processes distribution requests, rollovers from 401k plans, pulls fees, and replies to IRA owner inquiries.
Section 2: Job Functions, Essential Duties and Responsibilities
* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
* Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
* Provide technical and operational assistance to IRA Owners
* Assist all IRA Owners with back-office functions
* Interact directly with IRA Owners, answering questions and offer guidance regarding IRA accounts as well as the regulations surrounding them
* Process IRA Service Agreements
* Data input and verification of all customer information pertaining to the initial application
* Process distribution requests correctly and within the service levels defined within partner agreements and operational goals
* Scan all data into the optical imaging system
* Perform a variety of tasks related to opening, maintaining and closing out IRA accounts
* Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions
* Recommend and implement continuous improvements to back office processes identified through daily interaction with customers and internal operations teams
* Perform other duties and special projects as assigned
* Assist with other tasks and projects as assigned
Supervision
* N/A
Section 3: Experience, Skills, Knowledge Requirements
* Communication Skills - Communicates regularly with both peers and colleagues in other business units. Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks.
* Technical Knowledge - Minimal ERISA knowledge or job specific technical knowledge required. Demonstrates proficiency of assigned tasks underpinning operational function.
* Problem Solving- Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution.
* Detail Oriented Vs. Big Picture- Generally focuses and considers details on specific tasks while aware of the identified implications to the entire process associated with the task.
* Conflict Resolution - Addresses conflicts within team (direct circle of influence) related to tasks/processes for which they have direct ownership.
* Training/Mentoring - Is generally trained/mentored and has the ability to train a fellow associate on specific tasks.
* Risk Taking/Decision Making - Makes decisions on a participant or plan level transaction based on precedent (assistance may be required).
* Planning/Organizing - Generally plans 1-2 days in advance in order to meet specific tasks as defined. Generally planning for self only and vacation back-up as needed. Organized so that specific items can consistently be retrieved quickly.
* Time Management/Prioritization - Works most efficiently with a pre-defined schedule or set of existing priorities, but able to be effectively flexible if a situation calls for it. Needs assistance dealing with conflicting priorities. Capable of managing individual tasks
* Work Style - Works well independently on specific tasks. Requires some direction in more complicated or out of the box tasks. Able to develop and maintain rapport with others, demonstrates inclusiveness and respect for others.
* Initiative/Work Ethic - Completes daily work as assigned. Will seek out opportunities to assist peers with daily volumes. Independently identify areas of processing that could be improved and acted upon. Will take on additional departmental responsibilities when assigned.
* Bachelor's degree in business is preferred or industry related work experience to commensurate to the position
* Knowledge of financial services industry and IRA products
* Proficiency with PC's including Microsoft Office software applications
* Certified IRA Services Professional (CISP) a plus
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Customer Service Professional
Customer service assistant job in Aberdeen, NC
Job Description
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
Up to 4 weeks of vacation/paid time off
Paid holidays (7 days)
Performance based bonuses
75% Employer paid medical, dental, & vision insurance
$25,000 of life insurance per employee
Supplemental benefits (long-term, short-term, accident, etc.)
401(k) retirement plan with company match
Monday-Friday, 8am-5pm
Career path & advancement opportunities
In-house training program
Discounts on tires & automotive services
Company supplied tools
Paid weekly
Basic Responsibilities
Greet customers in a friendly and timely manner
Answer incoming calls
Schedule appointments for service and maintenance
Listen and document customer requests on work order
Consult with technician about customer's vehicle needs
Determine cost of replacement parts and/or labor
Generate and enter itemized estimate on work order
Provide and explain estimate to customers
Advise customers on necessary or recommended service(s)
Review and send Digital Vehicle Inspection to customers
Review services performed and warranties with customers
Check out customer and thank them for their business
Requirements
Excellent communication and customer service skills
Must be able to manage a fast-paced work environment
Professional, well-groomed appearance
Must have valid driver's license
Auto Customer Service Reps
Customer service assistant job in Fayetteville, NC
605 Warsaw Road, Clinton, NC 28328
AUTOMOTIVE HEAVY DUTY / DIESEL SERVICE TECHNICIAN / MECHANICWE ARE EXPANDING! Generous Pay Plan + Great Benefits!$45 - $55 Per Hour Based on Experience! $10,000 Sign-on Bonus for Qualified Candidates!Diesel, General, and Heavy Line Tech Experience Required
Dont Miss This Great Career Opportunity!
Walk-in Applicants are Welcome!
The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is:
'We Treat You How We Would Like to be Treated'.
Webelieve culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
Deacon Jones CDJR of Clinton is expanding and needs to hire Heavy Duty / Diesel Service Technicians / Mechanics.We lookforward to having you join our team to ensure that our customers continue to enjoy excellent customer service.We value our employees and invest in their success. Apply Online Today!
We offer:
Generous Pay Plan
$45 - $55 per hour based on experience
$10,000 Sign-on bonus for Qualified Candidates!
Medical, Dental and Vision Insurance
401(k)
Employee purchase program
Paid Vacation / Sick time
Opportunities for advancement
Responsibilities Heavy Duty / Diesel Service Technician / Mechanic:
Duties will include Drivability; High-Tech Electrical; Transmission; Steering/Suspension; Light line, Heavy Line, General Maintenance
Clearly write needed repairs/maintenance and the parts and time needed
Repair broken or worn mechanical and technology components
Maintain repair and service records
Install equipment, components, and systems
Test vehicles both before and after repair
Other duties may be assigned according to expertise and certifications
Notify service advisor immediately if repairs cannot be completed within the time promised
Document work performed
Keep shop area neat, clean and account for all dealership-owned tools at all times
Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor
Qualifications and Requirements Heavy Duty / Diesel Service Technician / Mechanic:
General and Heavy Duty/Diesel Tech experience required!
CDJR experience is preferred, but not required
Ability to read and comprehend instructions and information
Must be a team player
Valid drivers license and good driving record
Please upload your resume and complete the online assessment
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Insurance Customer Service Associate
Customer service assistant job in Apex, NC
Job DescriptionCustomer Service Agent with customer service experience preferred. Associate is responsible for maintaining and maximizing profitable relationships with new and existing clients. Personal &/or Commercial Insurance experience is a major plus.Responsibilities:
Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
Actively prospect, round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs.
Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support.
Support and prepare clients for renewal and retention, and maintain strong client relationships.
Anticipate, respond to, and follow up on all existing client needs.
Monitor, review, and report on key metrics to ensure sales targets are achieved, and execute sales activity documentation in a timely, accurate, and professional manner.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
Qualifications:
Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
Possess a valid driver's license and a source of reliable transportation.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base.
Have a proven track record of business to business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales.
Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems.
Benefits/Perks:
Competitive Pay
Bonuses and commissions
Professional Development
Job Stability in a growing industry
Exceptional benefits and PTO
Compensation: $45,000.00 - $55,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!
IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
Auto-ApplyServicing Specialist
Customer service assistant job in Lumberton, NC
Servicing Specialist - Lumberton, NC Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you!
As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization.
What You'll Do:
Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations
Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing
Adhere to Association's internal controls policy
Ensure files are complete and scan loan documents per Association policy
Show initiative by proactively owning loans from the queue
Demonstrate mastery of Servicing Specialist duties and require a low level of oversight
Deliver exceptional customer experience
Foster relationships with members and peers
Invest in ongoing learning and development opportunities to both grow the individual and the Association.
Maximizes quality business growth to meet Association's profitability and other business plan objectives
What We Value:
At AgCarolina, we believe in:
Customer Focus - Building strong relationships through responsiveness and professionalism
Collaboration - Working closely with your team and other departments to deliver exceptional service
Excellence - Bringing precision, organization, and integrity to everything you do
Growth - Enjoying opportunities for development, innovation, and meaningful contribution
What We're Looking For:
Education and/or experience equivalent to Associate's degree in business, legal, or accounting
Strong interpersonal, customer service and problem-solving skills
Detail oriented and excellent communication (oral and written) skills
Must be a quick learner who takes ownership over their knowledge and continuous development
Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations
Proficiency in Windows and Microsoft 365 products
Ability to learn and efficiently perform in a multitude of loan and accounting systems
Experience with technological tools for task management and collaboration
Capability to effectively manage high stress situations in a professional manner
Foster and promote a collaborative team atmosphere
Work independently under general supervision
Why Join Us?
If you're looking for:
Competitive pay, including eligibility for incentive pay
Comprehensive benefits (medical, dental, life, LTD, and others)
Maternity/Paternity/Caregiving Leave
Company-matched 401(k) (100% match of the first 6% you defer)
Commitment to training and professional development
Meaningful work that allows you to make a difference in agricultural and rural communities
Opportunities for work-life balance
A great work environment with colleagues who share a commitment to our core values
AgCarolina Individual Competencies:
Communicates Effectively
Action-Oriented
Makes Good Decisions
Collaborates
Focuses on Our Members
Welcomes Everyone and Treats Them Fairly
Leadership
Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.
Phone Screen with AgCarolina HR Representative
In-person interview
Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.
Auto-ApplyCustomer Service Rep(05563) - 145 West Plaza Dr unit F
Customer service assistant job in Seven Lakes, NC
Job DescriptionThe main requirement for Domino's Pizza Customer Service Representative (CSR) Applicants is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. Customer Representatives need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges, and other related important information which will be related to customers whenever it is needed. CSRs will also learn basic store operations to include but not limited to making pizzas and product control.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Associate (Restaurant)
Customer service assistant job in Pittsboro, NC
Taco Bell / KFC - Pittsboro is looking for a full time or part time crew member to join our team in Pittsboro, NC. As a Taco Bell / KFC - Pittsboro crew member, you can be the smiling face that greets and serves our guests or a cook who makes things happen in the kitchen. Working with us will give you the flexibility to be whatever our team and guests needs you to be. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Verbal communication skills are key you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier and more fun with some teamwork. Responsibilities: -Knowledge of proper safe handling techniques for all food or chemicals used -Anticipates kitchen member needs by constantly evaluating environment and responding to cues as necessary -Maintain a high standard of cleanliness and orderliness in all kitchens, loading dock, dumpster and utility work areas -Assists with receiving delivery of product on behalf of our restaurant team -Complete daily and weekly checklists -Maintain a proactive approach to the health, safety and security of all staff at all times -Be vigilant for any hazards, alerting a manager as necessary -Greet guests and provide a memorable experience -When necessary, resolve guest issues -Share your positive high energy and enthusiasm with focus and commitment to exceed customers expectations -Not only will you work with our crew members, you will be part of an overall team helping to support the success of Taco Bell / KFC - Pittsboro -Bring your outgoing personality and smiles We can't wait to see you for an interview for our full time or part time crew member position at Taco Bell / KFC - Pittsboro. Apply now!RequiredPreferredJob Industries
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Automotive Customer Service Advisor - 2736
Customer service assistant job in Apex, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Customer Service Agents
Customer service assistant job in Apex, NC
Job Brief: Are you looking for a part-time seasonal position that offers flexibility? Would you love to interact and meet people from all over the world Do you enjoy working in a fast-paced environment alongside amazing coworkers? Then this is the job for YOU!
Responsibilities:
Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law. • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators. • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark. • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed.
Skills Required:
Able to work in and around large groups of people
•
Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards
•
Passion for customer service excellence
•
Ability to interact and work at all levels as a team member with integrity
•
Manual dexterity required for reaching for documents operating the cruise line provided laptops check in system
Customer Service - Front Desk
Customer service assistant job in Holly Springs, NC
Job Details Holly Springs - Holly Springs, NC Part Time Any Customer ServiceDescription
About O2 Fitness:
O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.
If fitness is your passion and you love to bring joy to others, support them in their goals, and make people feel connected to a positive and friendly community you could be a great fit for the O2 Fitness family. A smile, collaborative attitude and positive mindset is what it takes to excel!
Essential Duties and Responsibilities of Front Desk / Customer Service Team Member
All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
Greet every member and guest with a smile, warm welcome
Answer phones in a friendly manner and assist callers with a variety of questions
Sign guests up for memberships and schedule members for Personal Training orientation
Assist with billing questions and handling member concerns
Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.
Qualifications
Qualifications of Front Desk / Customer Service Team Member
High school graduate is preferred
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
Benefits for Front Desk / Customer Service Team Member
Complimentary O2 Fitness Membership
Discounted Personal Training Sessions
Supportive work environment
O2 Fitness Rewards store
Compensation for Front Desk / Customer Service Team Member
Average pay rate of $13.27 per hour
Advancement opportunities available with mastery of O2 Fitness club offerings
20+ hours per week
Virtual Customer Service Professional( work frrom home)
Customer service assistant job in Buies Creek, NC
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Call Center Specialist- Southern Pines Location
Customer service assistant job in Southern Pines, NC
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, and schedule the patient. Must have knowledge of working with medical insurance.
Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Essential Functions and Job Responsibilities:
Develop and maintain working knowledge of current services offered by the company.
Answer all calls and emails in a timely manner, in adherence to their goals.
Document all call information according to standard operating procedures.
Answer questions about services, retail stores, procedure information and other information as necessary based on customer call needs.
Follow up on customer calls where necessary.
Review all required documentation to ensure accuracy.
Accurately process, verify, and/or submit documentation.
Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles.
Obtain pre-authorization if required by an insurance carrier for approval and authorization when required.
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
Enter and review all pertinent information in EMR system including authorizations and expiration dates.
Communicate with Billing Service and Management on an on-going basis regarding any noticed trends with insurance companies.
Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered.
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Meet quality assurance requirements and other key performance metrics.
Facilitate resolution on customer complaints and problem solving.
Pays attention to detail and has great organizational skills.
Actively listens to patients and handle stressful situations with compassion and empathy.
Flexible with the actual work and the hours of operation
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier),
Develop and maintain working knowledge of current HME products and services offered by the company.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliant with IPS's Compliance Program.
Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.
Depending on the geographic territory and size of the branch location, may require assisting operations in other positions.
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
Perform other related duties as assigned.
Competency, Skills and Abilities:
Excellent customer service skills
MUST HAVE knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing.
Ability to prioritize and manage multiple tasks.
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a TEAM.
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.
Virtual Customer Service Professional( work frrom home)
Customer service assistant job in Buies Creek, NC
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10