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  • Client Experience Manager

    Tyler Technologies 4.3company rating

    Customer service manager job in Billings, MT

    The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team-including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches. Their mission: drive extraordinary client and employee experiences. This includes owning the Net Promoter Score (NPS) for their assigned region and fostering high employee satisfaction (eSAT) within their team. They act as both a strategic leader and a tactical support partner-ensuring clients feel supported, heard, and delighted, while employees feel empowered, challenged, and connected. This is a formal people leader position. Responsibilities Client Outcomes & Advocacy * Own the client experience for the assigned region, with NPS as the primary success metric. * Actively track and improve clients' NPS performance through relationship building, issue resolution, and value delivery * Use NPS data to inform outreach plans and success strategy adjustments * Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features. * Understand regional client trends and ensure proactive outreach strategies are in place. * Surface product gaps, friction points, and enhancement opportunities to internal teams. * Serve as a high-level escalation path for client concerns that require management handling. * Consistently highlight Tyler's unique value in conversations with clients and internal stakeholders * Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices * Serve as a champion for the client experience-reinforcing where Tyler's solutions are delivering exceptional outcomes * Step in to handle support incidents as needed, especially during high-volume periods * Help clients navigate change-whether product updates, cloud transitions, or process shifts-by providing clarity, reassurance, and structured communication. People Leadership * Directly manage and develop a regional team of individuals including: * Client Experience Champions * Client Engagement Leads or Managers or Strategic Engagement Managers * Learning Enablement Coaches * Conduct regular 1:1s, career development planning, and performance reviews. * Foster a high-trust, high-performance team culture rooted in transparency, ownership, and continuous growth * Actively coach team members on handling escalations, improving call quality, and deepening client relationships Operational Oversight * Monitor regional call trends, case volumes, and support backlogs-ensuring appropriate resource coverage and load balancing. * Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate * Identify and act on staffing needs or workflow adjustments to improve service responsiveness. * Partner with other regional managers to share best practices and align on enterprise client strategies. * Track and report on team and regional performance-including NPS, eSAT, and operational KPIs. * Ensure all team members follow the regional feedback process defined by the Director of Client Operations. Employee Engagement & Enablement * Own the employee satisfaction and engagement for your regional team. * Partner with Learning Enablement Coaches to ensure training is timely, targeted, and effective. * Support a culture of open feedback, recognition, and accountability. * Serve as a role model for transparent communication-owning mistakes and showing others how to recover from them with integrity and follow-through. What Success Looks Like * Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback * Your team is highly engaged, supported, and performing at or above expectations. * Proactive client outreach is happening consistently-not just reactive support. * Your team members are growing in capability, confidence, and influence. * Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders. Qualifications * Strong understanding of support operations, client lifecycle, and feedback systems (NPS, eSAT) * Ability to coach others in client communication, troubleshooting, and service recovery * Excellent communication, prioritization, and problem-solving skills * Familiarity with ERP systems, local government software, or SaaS environments is a plus
    $92k-115k yearly est. Auto-Apply 6d ago
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  • Market Area Manager - Missoula, MT

    Credit Acceptance 4.5company rating

    Customer service manager job in Billings, MT

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $111,450 + Monthly Uncapped Commission INDSALP #Zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
    $30k-40k yearly est. 2d ago
  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Billings, MT

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $69k-101k yearly est. Auto-Apply 60d+ ago
  • PBM Client Experience Manager

    CVS Health 4.6company rating

    Customer service manager job in Fromberg, MT

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics for products and services, in order to support profitable growth and other business objectives. This person controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives. What you will do:Client SupportPerform and support plan changes. Perform ID card facilitation. Complete any necessary reporting (scheduled, ad-hoc). Conduct inbound phone calls. Complete any assigned invoices. Perform any assigned group terminations. Complete documentation requests. Serve as a presence throughout the implementation process. Facilitate and participate in external-facing meetings. Member SupportPerform overrides as needed. Oversee prior authorization and accessibility processes. Conduct inbound phone calls. Oversee resolution of claims issues. Perform manual eligibility adds and terminations. Service warranties as assigned. Required Qualifications5+ years of experience in a pharmacy, PBM, or insurance setting. Travel up to 25% of time within the continental United States. Preferred QualificationsCertified Pharmacy Technician. Basic awareness of problem solving and decision-making skills. Previous experience with Salesforce. Bachelor's degree. EducationHigh school diploma or GED. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$46,988. 00 - $122,400. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/30/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $47k-122.4k yearly 5d ago
  • Customer Success Manager Senior- State Contracts

    Renaissance 4.7company rating

    Customer service manager job in Billings, MT

    When you join Renaissance , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic leader within the Customer Success organization, responsible for the successful delivery and long-term performance of complex, multi-year statewide K-12 assessment programs. This role owns program strategy, execution, and outcomes for high-visibility state contracts, ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves as a trusted advisor to state education agencies and internal executive leadership. **In this role as a Customer Success Senior, you will:** + Provide **strategic and operational leadership** for a portfolio of large-scale, multi-year state and consortium assessment contracts. + Own **end-to-end program accountability** , including scope, budget, timelines, service levels, risk management, and contractual compliance. + Act as the **primary executive-level point of contact** for state departments of education, facilitating governance structures, steering committees, and regular executive briefings. + Define program vision, success metrics, and long-term roadmaps in partnership with state stakeholders and internal leadership. + Lead and coordinate cross-functional teams across assessment operations, product, psychometrics, technology, data, implementation, sales, and customer success. + Anticipate, identify, and mitigate **strategic, operational, and compliance risks** , driving corrective actions and escalation as needed. + Ensure assessment programs are delivered in alignment with **state and federal accountability requirements** , accessibility standards, and testing policies. + Use advanced data analysis and performance metrics to evaluate program health, implementation fidelity, and customer outcomes. + Drive continuous improvement by standardizing **program management frameworks, tools, and playbooks** across state assessment engagements. + Serve as the **voice of the customer at the enterprise level** , influencing product direction, assessment design, operational processes, and service enhancements. + Partner with sales and executive teams to support **contract renewals, amendments, and growth opportunities** , including participation in RFP responses and oral presentations. + Mentor and provide functional leadership to program managers and customer success professionals, setting standards for excellence and scalability. + Prepare and deliver executive-ready communications, including program reviews, risk assessments, and strategic recommendations. + Represent the organization as a thought partner in state education discussions related to assessment, accountability, and implementation best practices. + Perform additional duties as assigned in support of organizational goals. **For this role as a Customer Success Senior, you should have:** + Expert-level **program and portfolio management** capabilities, including governance, financial oversight, and multi-vendor coordination. + Demonstrated success managing **high-risk, high-impact state or government contracts** in regulated environments. + Deep expertise in **K-12 education systems** , with significant experience in **statewide assessment programs** . + Strong understanding of **assessment policy, psychometrics, accessibility, and compliance requirements** . + Exceptional executive communication and stakeholder-influence skills. + Ability to lead through ambiguity, resolve complex issues, and make data-informed strategic decisions. + Proven experience influencing cross-functional teams and senior leaders without direct authority. + Strong leadership, coaching, and mentoring skills. **Bonus Points:** + 7+ years of experience in program management, assessment operations, customer success, or implementation within education, edtech, or assessment organizations. + Extensive experience working directly with **State Departments of Education** and state assessment initiatives. + PMP or equivalent program management certification preferred. Additional bonus for hitting CSM targets applies. #LI-Remote **The below compensation range is based on national market data and may vary by experience and location.** Salary Range $68,000-$93,500 USD **Benefits for eligible US employees include:** + World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth + Health Savings and Flexible Spending Accounts + 401(k) and Roth 401(k) with company match + Paid Vacation and Sick Time Off + 12 Paid Holidays + Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program + Tuition Reimbursement + Life & Disability Insurance + Well-being and Employee Assistance Programs Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! **Equal Opportunity Employer** Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here . **Reasonable Accommodations** Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearn CRM.onmicrosoft.com) . **Employment Authorization** Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: ***************************
    $68k-93.5k yearly 13d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Billings, MT

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $43k-60k yearly est. Auto-Apply 60d+ ago
  • Retail Customer Service Supervisor

    Petsmart 4.3company rating

    Customer service manager job in Billings, MT

    PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you * Paid Weekly * Health & Wellness Benefits * 401k Plan with company match * Paid Time off for full-time associates * Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: * Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. * Validates completion of assigned operational messages and engagement video compliance. * Supports the various Services businesses as needed when the Experience Leader is not available * Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the Leader on Duty * Address and administer associate complaints and grievances. * Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: * Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. * Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. * Responsible for live pet sales and pet adoptions. * Supports with monthly live cycle counts, addresses discrepancies. * Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. * Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience * Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. * Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. * Ensures a safe environment for our associates, pets, and pet parents. * Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. * Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. * Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. * Assists and works in other departments as required. Other duties may be assigned. * Follows all company policies and procedures. Qualifications * 2+ years of retail experience in a customer-focused environment. * Leadership experience preferred. * Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. * Proficiency in computer applications. * Strong written and verbal communication skills. * Ability to react under pressure and maintain composure. * Strong organizational skills and attention to detail. Supervisory responsibility * No direct reports, however, are expected to guide and support the development of other associates. * Provides feedback on associate performance to direct supervisor. * Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment * Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. * While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ********************************* Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
    $24k-30k yearly est. Auto-Apply 60d+ ago
  • Industrial Client Service Leader - Industrial Water and Wastewater

    CDM Smith 4.8company rating

    Customer service manager job in Billings, MT

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $58k-71k yearly est. 60d+ ago
  • Dining Services Supervisor

    Forefront Healthcare

    Customer service manager job in Billings, MT

    Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience. Job Description Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT . In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role , setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $22-25 hourly 2d ago
  • Culinary Services Supervisor Full-Time, Billings, MT

    Msccn

    Customer service manager job in Billings, MT

    Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT. In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role, setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $22-25 hourly 7d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Billings, MT

    **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. **THE OPPORTUNITY** The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. **WHAT YOU'LL DO** + In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: + Making sure great tasting, high quality food is served + Helping to resolve food quality issues + Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed + Helping to resolve customer incidents and working to ensure positive customer experiences + Helping to monitor crew breaks, shift changes, shift meetings, and line schedules + Developing and cross training all front of house Crew + Assisting with Crew performance reviews + Developing future Service Leaders + Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork + Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary + Ensuring the proper quantity of supplies are available as needed **WHAT YOU'LL BRING TO THE TABLE** + Be able to understand and articulate Chipotle's Food With Integrity philosophy + Have knowledge and experience of cash handling policies and procedures + Have knowledge of Food Safety and health department matters + Have familiarity with office paperwork + Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location + Have a high school diploma + Have restaurant experience **WHAT'S IN IT FOR YOU** + Tuition assistance (100% coverage for select degrees or up to $5,250/year) + Free food (yes, really FREE) + Medical, dental, and vision insurance + Digital Tips + Paid time off + Holiday closures + Competitive compensation + Opportunities for advancement (80% of managers started as Crew) **WHO WE ARE** Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** . _Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._ _Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
    $21k-33k yearly est. 18d ago
  • Client Success Manager

    U.S. Bank 4.6company rating

    Customer service manager job in Billings, MT

    Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** This exciting role will be a fit for a person who naturally has a desire to help and assist others in being successful, the role will be focused on managing a portfolio of new clients in their first 6 months as a customer of the bank. You goal will be to grow spend volume and revenue above existing benchmark to maximize the return we see from each new customer. Responsibilities include training new customers on products and technology platforms, monitoring customer spends and behaviors for ongoing management and intervention to improve performance, working with various departments to source solutions to client assistance issues, work closely with sales team to strategies on non-responsive programs. **Responsibilities Summary:** + Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate decisions on how to boost client performance + Build strong partnerships and alignment with internal stakeholders + Develops strategic client plans + Maintain organized pipeline within client management platform + Be able to learn technology platforms and be competent in training others in using it + Have a comfort in being able to meet a performance/ revenue goal **Basic qualifications** + Bachelor's degree, or equivalent work experience + Seven to ten years of client support, Relationship management or sales experience **Preferred Skills/Experience** + Are currently in sales or have a desire and skill set suited for a sales role + Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate referrals + Strong sales, relationship management and business development abilities + Knowledge of Credit Card or Commercial card products and services + Broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to expand relationships and sales of bank's products + Strong analytical and problem-solving skills Ability to work effectively with individuals, groups, and vendors across the company to manage customer relationship. + Well-developed written communication and verbal presentation skills is a must. **_The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week_** If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**
    $86.4k-101.6k yearly 19d ago
  • CDS District Manager

    Product Demonstration In Nashville, Tennessee

    Customer service manager job in Billings, MT

    Summary CDS District Manager Club Demonstration Services (CDS) is looking for a well-rounded District Manager to oversee Product Demonstrators within Costco locations. As a District Manager, you have a passion for driving sales and providing exceptional customer experiences. The ideal candidate takes pride in developing and successfully leading multi-unit teams inside Costco while flawlessly executing CDS sales strategies. Advance your career by joining North America's leading business solutions provider to retailers, where you will work with amazing people and earn competitive pay rates! APPLY TODAY! What We Offer: Full Time Benefits (Medical, Dental, Vision, Life) 401(K) with company match Generous Paid Time Off Paid training and ongoing career development Mileage reimbursement Responsibilities: Program management of all part-time Product Demonstrators in the assigned district, including measuring performance management, metrics and execution goals. Recruitment and Retention of retail associates through effective training and development Build and maintain professional and value oriented relationships with various levels of field retail management to drive positive relationships Drive demonstration events within your district through execution and results management Qualifications: 1-3 years' experience managing multi-unit locations program/project supervisor or similar leadership experience 2-5 years in retail management working with part-time employees Flexible retail schedule including weekends Home office required, with the ability to travel up to 40% Excellent written, verbal and interpersonal communication skills Proficiency with Microsoft Office and other web applications Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Job Duties and Responsibilities Job Duty Assist in the development and maintenance of operational responsibilities for the organization, including project planning, management, execution, managing a budget, profit and loss responsibility, and using activity-based costing. Support the maintenance and ongoing development of corporate governance framework, policies and procedures. Manage financial goals of assigned regions. Use analytics to assess ways to improve financial position. Review operational standing of assigned regions to identify areas of opportunity for increased profit margin. Collaborate with the VP of Operations to evaluate various event performance metrics, including execution rates, sales performance, labor hours and operational costs and make adjustments as necessary. Achieve defined revenue and net income objectives through sales activation, strategy and expense management. Optimize customer satisfaction/loyalty through improved operations. Supervisory Responsibilities Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience (Preferred): Bachelor's Degree Or equivalent experience Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field) 5+ Years of experience in at a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience. Skills, Knowledge and Abilities Excellent Written & Verbal Communication Skills Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment Track Record of Building & Maintaining Customer/Client Relationships Ability to Gather Data, Compile Information, & Prepare Reports Decision Making Skills Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers NEHA Professional Food Handler Certification required Environmental & Physical Requirements Field / Administrative Requirements Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
    $61k-98k yearly est. Auto-Apply 1d ago
  • Area Manager

    Speedy Glass

    Customer service manager job in Billings, MT

    Speedy Glass has been providing professional windshield repair and replacement for more than 75 years, with over 30 locations in 6 states. We pride ourselves on being a leader in the glass industry. We have an opportunity for Area Manager. This position may be a great fit for you if you are looking to combine your management experience and auto glass repair experience to take your career to a whole new level. The benefits of working at Speedy Glass include: * Competitive salary * Opportunities to earn more with quarterly and annual bonus * Extensive benefit package including Medical, Dental and Vision Insurance * Paid time off, paid sick days, and paid holidays * Ongoing training * Advancement opportunities Responsibilities of an Area Manager include but are not limited to: * Plan, evaluate and monitor operations, merchandise, and financial areas within multiple facilities to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards. * Manage the inventory and shrinkage of facilities in the assigned region. * Interview, recruit, train and coach management, shop level employees and build the required bench-strength for the business. * Conduct regular meetings with Shop Managers to provide feedback, set goals and evaluate performance. * Establish shops Profits & Losses, manage sales, staffing and operational budgets and plans to ensure district profitability. * Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures. * Evaluate operations standards during regular visits and establish improvement plans. * Other related duties as required. Requirements: * Post-Secondary Degree or Diploma in Business, Marketing, or related experience in the aftermarket automotive field. * Minimum 3-5 years of experience in a management position * Valid Driver's license and clean driving record * Excellent communication, interpersonal and presentation skills * Knowledge of cost analysis, fiscal management, and budgeting techniques * Travel, (often times extensive) including overnights for one or multiple days Speedy Glass is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #driveyourcareerwithus
    $56k-80k yearly est. 50d ago
  • Regional Service Supervisor

    Consumer Direct Care Network 4.5company rating

    Customer service manager job in Billings, MT

    General information Date Thursday, January 8, 2026 Location MT - Billings Remote/Hybrid No Position Level Supervisor Employment Type Full time Career Field Operations Description & Requirements Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Regional Service Supervisor ensures that clients' in-home care needs are met in full compliance with applicable regulations and program guidelines. They lead and mentor service and administrative coordination teams within their assigned territory, fostering a collaborative and cohesive office environment. The role supports day-to-day operations and champions client advocacy to ensure high quality care delivery. JOB DUTIES Train, supervise, and coach Service and Administrative Coordination teams in compliance with company policies and procedures Identify operational challenges and implement solution-oriented process improvements Monitor operational data and prepare advanced reports for management and stakeholders Oversee client and employee enrollment in program-supported services Communicate effectively with referral sources, clients, and employees Manage daily operations, including client assessments and home visits, in accordance with state, federal, and program contract requirements Maintain up-to-date knowledge and skills to coordinate and streamline workflows Exhibit leadership through dependability, effective problem-solving, and sound decision-making Lead and track project deliverables to ensure timely completion Facilitate, assign, and participate in professional development and training opportunities Collaborate with stakeholders to support effective service delivery Represent the company at stakeholder meetings, health fairs, and provider events Promote company services to referral sources and community partners Other duties as assigned QUALIFICATIONS Meet at least one of the following program-specific requirements: 3 years' experience serving individuals with disabilities and/or supervising teams A bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or a related field A combination of relevant education and experience Demonstrate proficiency in relevant computer systems and tools Maintain reliable transportation and valid automobile insurance for in‐state travel Ability to work flexible and/or extended hours, if needed, to meet the job requirements Ability to successfully pass a background screening Reliable internet service for hybrid or remote work, if applicable The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued Instant Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it's not just a job, it's a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
    $27k-35k yearly est. 9d ago
  • Factory Store Manager - Billings

    Bullfrog Spas 3.8company rating

    Customer service manager job in Billings, MT

    Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career. Bullfrog International designs and manufactures the world's only luxury hot tubs with the patented JetPak Therapy System. JetPaks are modular jetted spa seats that allow the user to customize, interchange and upgrade their hot tub's jetted massages at any time. Founded in 1996, Bullfrog International is headquartered in the greater Salt Lake City, Utah metro area. Job Overview Bullfrog Spas has a great opportunity at our Billings, MT Factory Store location to seek a career minded leader to support the retail sales team objectives and day to day activities with a highly professional service encompassing floor management, team supervision and stock and display management, to ensure smooth running of all designated operations and to support a culture of continuous improvement. This position will require a person with strong analytical skills, excellent leadership abilities, and exceptional customer service skills. Responsibilities for Store Manager * Set sales goals, compare performance to goals, and adjust goals as needed * Run special events in-store as well as arrange and plan off-site events for additional sales opportunity. * Assess current team processes and procedures, identify opportunities for improvement, and implement them * Undertake customer service, sales activities and any floor activities as required to ensure service standards are always met and sales opportunities maximized * Always keep an awareness for security issues and safety of personnel * Conduct team huddles to keep your team aware of any changes or anything new * Ensure banking is up to date and all cash requirements are met * Develop individual quotas and assign leads for team members * Provide detailed and accurate sales forecasts * Coach, mentor, and provide feedback to team members * Foster a competitive yet collaborative team environment * Assess individual performance through observation and measurement, and suggest corrective actions as needed * Recruit, hire, and train sales team * Upkeep, maintenance and presentation of store Qualifications * Demonstrates professional manner, as well as high level of interpersonal skills to handle time-sensitive, confidential and stressful situations in a fast-paced environment. Continually demonstrate poise, tact positive attitude, and diplomacy. * Excellent customer service skills, written and verbal communications, planning and organizational skills. * Makes effective decisions with minimal supervision and information. * Expert problem-solver, solution and team-oriented and works collaboratively to achieve team goals. * Takes initiative and pursues opportunities for improving efficiency. Quick learner who can develop skills rapidly. * Strong multi-tasking skills. Complete several concurrent tasks. * Manages time effectively, exercises good judgment in setting priorities to complete tasks to meet deadlines with strong attention to detail and ability to balance and maintain workload. * Ability to anticipate the needs of the store. * Ability to balance and maintain workload. * Advanced skills in Microsoft Word, Excel, and Outlook required. PowerPoint is preferred. Ability to learn and become proficient in additional cloud-based programs like SharePoint, OneDrive, Teams, Asana, and more. * Desire to learn, develop and enhance skills for future growth opportunities * High School Diploma required, College Education a plus. Job Type: This is a full-time position with the ability to make a great living selling spas.
    $43k-59k yearly est. 16d ago
  • Business Manager/Clerk of the District

    Laurel Public Schools 3.6company rating

    Customer service manager job in Laurel, MT

    The Laurel School District is seeking qualified applicants for the position(s) of Business Manager/Clerk of the District, starting approximately 1/5/2026. Base salary is $87,370.00. The Business Manager/District Clerk serves as the chief financial officer of the Laurel School District and reports directly to the Superintendent. This leadership position is responsible for overseeing all fiscal operations of the District, including the development and management of budgets, preparation of financial reports, administration of grants, coordination of federal and state funding, and levy compliance. In addition to financial oversight, the Business Manager/District Clerk plays a critical role in supporting the governance of the District by working closely with the Board of Trustees and the Superintendent to coordinate board meetings, ensure accurate recording of meeting minutes, uphold board procedures, and maintain comprehensive and compliant District records. QUALIFICATIONS: Bachelor's degree with a major in accounting, economics, or finance or related field Progressively responsible leadership experience in and/or familiarity with school finance Knowledge of finance and budgeting principles Knowledge remains up-to-date of all state and federal regulations concerning school financial responsibilities and District Clerk responsibilities included in Montana State Statute 20-3-325. Strong leadership and communication skills Able to establish and maintain effective working relationships with students, staff, and the community Able to express himself/herself clearly and concisely in both oral and written communications Able to perform duties with an awareness of all District requirements and Board policies Ability to handle stressful situations Ability to effectively manage time and responsibilities The highest of confidentiality and professionalism; strong verbal and written communication skills. Ability to effectively self-manage time and responsibilities. Proficient computer/keyboarding and technology skills, including basic knowledge of computer data entry, Microsoft applications, and experience with web-based applications. Must be flexible, have excellent interpersonal skills, and the ability to work well with all school district personnel, members of the community and outside vendors and clients. ESSENTIAL FUNCTIONS: Advise the Board of Trustees on financial and operational constraints as outline by law; Serve as a member of the administrative team, working closely with the District Superintendent and other administrative staff to align the educational goals and financial stability of the district; Responsible for the administration of annual budgets and revenue reporting including financial analysis, budget development, board recommendations and allocation of funds; Assist the Trustees in ensuring all district policies comply with local, state, and federal laws; Operates as the District Clerk by attending all Board of Trustee meetings and ensuring meetings and elections are properly noticed to the public, accurate meeting minutes are recorded, maintained, and posted for public review. If unable to attend a meeting, ensure a qualified designee maintains an accurate permanent record; Keep and maintain accurate minutes of meetings of the Board of Trustees; Act as the custodian of all documents, records, and reports of the Trustees, including the Trustees report required under 20-9-213, MCA; Act as custodian of all other records and documents of the District, including but not limited to personnel files, student records, financial records, and meeting minutes; Generates timely financial statement and other financial reports upon request, including fiscal and statistical reports, Maintain accurate and detailed accounting records of all financial transactions of the district, which includes keeping detailed accounts of all receipts and disbursements of the District; Serving as the liaison during any financial and labor audits, as required; Assist in budget preparation and audit proceedings and responds to audit inquiries and recommendations; Manages and reconciles all funds and maintains accurate accounting records; Responsible for drawing and countersigning all warrants and expenditures; Responsible for overseeing the preparation of board packets; Responsible for partnering with the Director of Human Resources to maintain central office operations; Assigns and distributes fiscal responsibilities, in consultation with the superintendent; Creates and applies fiscal controls and procedures; Established procedures necessary for budgetary controls; Serve as the election administrator for the district unless the county administers an election at the request of the District; Established procedures for purchasing in accordance with Board policy; Directs and preparation and dissemination of payroll; Directs the preparation, advertisement, and dissemination of bid documents; Coordinates accurate fixed asset inventory and capitalization; Responsible for all financial procedures and records; Facilitates compliance with all enrollment related state and federal reporting; Receive, review for accuracy and resolve discrepancies with purchase orders/invoices for material and/or equipment received or services performed, if needed; Maintain and monitor budgets, making adjustments, as needed; Communicate budget changes to the appropriate stakeholder such as but not limited to; Superintendent, Administrators, Directors, etc.; Independently maintain financial records and department revolving checkbook accounts; Research, gather, assemble, tabulate, reconcile, check, type, file, financial, and statistical data and other information and records and prepare reports there from; Make arithmetic calculations to maintain records, complete reports and update budget, as directed; Receive financial documents, monitor accounts, screen for accuracy and adherence to established procedures and standards; Develop record keeping procedures; May process budget transfers within a department budget to ensure sufficient funds are available to cover expense; Works as a part of collaborative Central Office team; Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner; Ability to complete a high volume of tasks and projects with little or no guidance, all while maintain a positive spirit with colleagues, community members, parents, students, and all other stakeholders; Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround; Conducts himself/herself in a professional, ethical, and respectful manner at all times; Demonstrates a commitment to his/her on-going professional development. Only minimum duties are listed. Other functions may be required as assigned. APPLICATION DEADLINE: OPEN UNTIL FILLED To apply for this position, please go to ********************* click on the Employment button. For questions, please call **************. Applicants must have a complete application before they will be considered for the position. Applications must be completed before the job closing deadline. A complete application consists of the completed application including all questions answered, job history, at least two references (one reference must be from a supervisor). References from friends or family are not sufficient. Resume, cover letter, and a copy of unofficial transcript(s), are acceptable and required for teaching and professional positions. Verification of military service is required if applying for veterans preference. All applicants offered a position are subject to a background check and approval from the Board of Trustees. If you are an internal candidate (current employee) you would only be required to complete the internal application and any required documentation that you do not have on file. Date Notice Posted: Internal 11/5/2025 External 11/10/2025 The purpose of this Notice of Job Listing is to advertise a job vacancy. It does not in any way represent an employment contract. LAUREL SCHOOL DISTRICT NO. 7 & 7-70 IS AN E.E.O. EMPLOYER
    $87.4k yearly 60d+ ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Billings, MT

    Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR oa F17Fkj0Y
    $43k-60k yearly est. 16d ago
  • Industrial Client Service Leader

    CDM Smith 4.8company rating

    Customer service manager job in Billings, MT

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's Degree. - 12 years of related experience. - PMP (PMI), CCM or DBIA certification is required (within 12 months of hire or promotion onto the Approved Project Manager list). - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewater - Bachelor's degree in engineering preferred - Excellent interpersonal and communication skills. - MBA, MS or MA degree **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $58k-71k yearly est. 60d+ ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Billings, MT

    CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. WHAT YOU'LL DO * In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: * Making sure great tasting, high quality food is served * Helping to resolve food quality issues * Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed * Helping to resolve customer incidents and working to ensure positive customer experiences * Helping to monitor crew breaks, shift changes, shift meetings, and line schedules * Developing and cross training all front of house Crew * Assisting with Crew performance reviews * Developing future Service Leaders * Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork * Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary * Ensuring the proper quantity of supplies are available as needed WHAT YOU'LL BRING TO THE TABLE * Be able to understand and articulate Chipotle's Food With Integrity philosophy * Have knowledge and experience of cash handling policies and procedures * Have knowledge of Food Safety and health department matters * Have familiarity with office paperwork * Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location * Have a high school diploma * Have restaurant experience WHAT'S IN IT FOR YOU * Tuition assistance (100% coverage for select degrees or up to $5,250/year) * Free food (yes, really FREE) * Medical, dental, and vision insurance * Digital Tips * Paid time off * Holiday closures * Competitive compensation * Opportunities for advancement (80% of managers started as Crew) WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit ***************** Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Job Restaurant Management Job Posting 01/11/2026 Job Number JR-2024-00010607 RefreshID JR-2024-00010607_20260101 StoreID 04504
    $21k-33k yearly est. 10d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Billings, MT?

The average customer service manager in Billings, MT earns between $24,000 and $62,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Billings, MT

$38,000

What are the biggest employers of Customer Service Managers in Billings, MT?

The biggest employers of Customer Service Managers in Billings, MT are:
  1. Ohana Outreach Financial
  2. Workoo Technologies
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