Customer service manager jobs in Janesville, WI - 791 jobs
All
Customer Service Manager
Service Supervisor
Customer Service Supervisor
Customer Experience Manager
Customer Account Manager
Plant Manager
General Manager
District Manager
Center Manager
Customer Support Manager
Customer Service Director
Service Operations Manager
Assistant Customer Service Manager
Customer Account Manager
Quad 4.4
Customer service manager job in Big Bend, WI
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
General Purpose of Job:
The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.
Job Requirements
Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.
Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.
Foster and maintain client relationships to establish a mutually beneficial business partnership.
Drive clients to utilize standard inputs and tools.
Review all order plans to identify and address any obstacles to ensure successful project completion.
Address and resolve client or production issues, escalating them as necessary.
Utilize independent discretion to negotiate solutions that influence the general business operations of clients.
Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering).
Provide client consultation and education on the overall print business.
Manage vendor relationships to provide comprehensive end-to-end solutions for the client.
Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.
Participate in cross-departmental projects.
Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.
Appropriate education and/or experience may be substituted on an equivalent basis.
Education: Bachelor's degree preferred
Experience: 3 years' experience in customerservice or print environment preferred
Knowledge, Skills & Abilities:
Ability to work independently, multi-task and balance several Client Accounts
Ability to successfully analyze problems, drawing valid conclusions and make recommendations.
Good prioritization and organization skills
Strong change management skills
Proficient with math applications
Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
Excellent written and verbal communication skills
General knowledge of print industry and processes (preferred).
Physical Demand Requirements:
Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance.
Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion.
Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features.
Hazards: Negligible. Little or no exposure to hazards.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
#LI-BB1
$33k-42k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Plant Manager
Truity Partners
Customer service manager job in Lake Mills, WI
Plant Manager (41874)
Our client is an organization in the Lake Mills area looking for a Plant Manager. This company is looking for someone with a strong background in lean manufacturing, continuous improvement, and hands-on plant leadership. This leader will partner with the executive team to drive strategy, implement best practices, and lead change management initiatives. This position is on-site.
The Plant Manager will be responsible for, but not limited to, the following:
RESPONSIBILITIES
Oversee daily production, fabrication, molding, quality, maintenance, and logistics to ensure efficiency and profitability.
Partner with leadership to align operations with strategic growth.
Prepare the plant for scalability to support organic expansion and acquisition integration.
Define and communicate KPIs for production, quality, and delivery performance.
Engage and motivate teams through clear communication and transparency.
Deliver high-quality, on-time products that meet or exceed customer expectations.
Champion a proactive safety culture across all plant operations and ensure compliance with regulatory requirements and ISO standards.
Build trust and alignment across teams, mentor employees, and keep everyone moving toward shared goals.
The Plant Manager will possess the following:
EXPERIENCE REQUIRED
5+ years of progressive experience in manufacturing operations, plant management or operations leadership, ideally within fabrication, molding, or contract manufacturing environments.
Proven success in leading teams through growth and/or change.
Strong background in lean manufacturing, continuous improvement, production planning, and project management.
Demonstrated ability to balance strategic thinking with hands-on execution in a mid-sized, entrepreneurial manufacturing organization.
Excellent leadership, communication, and team development skills with the ability to engage employees at all levels.
Bachelor's degree
Must live within 40 miles of Lake Mills, WI.
Equal Opportunity Employer
$99k-137k yearly est. 1d ago
Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Customer service manager job in Madison, WI
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
**Senior Operations Management Trainee (Senior OMT)**
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional CustomerService:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - AR - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - AR - Virtual
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 4d ago
District Manager - Madison, WI
Divisions Maintenance Group 3.7
Customer service manager job in Madison, WI
Title: District Manager
Reports To: Regional Manager
Department: Field
Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
In an assigned district, the District Manager works with the National Field Team and National Account Management Teams to manage accounts, ensure continued business, and increase penetration of key accounts. You will be responsible for sourcing, vetting, and managing provider and technician base. You will perform regular inspections and visits to customers in support of maintenance contracts, as well as creating opportunities for additional business. Work in coordination with Regional Manager to maintain and win new business in outlying areas at target revenue goals while maintaining high quality services. The District Manager supports all aspects of the management process to ensure consistent achievement of short and long-term goals in the mission statement based on our core values. This position has budgetary responsibilities.
What You'll Do:
Work closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a district.
Make regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services.
Work to build relationships with customers, providers, and technicians in an assigned district.
Source, vet, and manage provider and technician base, ensuring quality delivery of services.
Must respond with a sense of urgency to escalations and customer requests.
Manage time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations.
Provide key market information and contribute to DMG's long and short-term strategies.
Own RFP initiatives while negotiating with providers to secure target financial goals.
Manage district and travel expenses within or below budget.
What You Need:
Bachelors degree preferred and/or relative experience; HS Diploma or GED required.
Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint, and Outlook.
Embrace technology - experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software.
Valid Driver's License; must provide own vehicle.
Possess and demonstrate a proactive, entrepreneurial work style; able to work independently.
Strong ability to think strategically and creatively. Enthusiastic, dynamic, and has a positive, extroverted, engaging personality. Prefer to interact with customers and providers, and is unafraid of rejection.
Able to meet position demands: Significant on-site activity required (90%), extensive outdoor activity while performing site audits or managing natural disasters, extended hours required during peak workloads or special projects, expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests
Ability to manage the stress of a fast-paced environment.
Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
Health, dental and vision coverage on day 1.
Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
Paid Primary and Secondary Caregiver leave.
Employee Assistance Program to assist with everyday challenges.
Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.
$70k-102k yearly est. 3d ago
General Manager - Manufacturing
Turn Up Talent
Customer service manager job in Delafield, WI
Job Title: General Manager - Manufacturing
Seeking an experienced General Manager to lead overall business and manufacturing operations for a high-mix manufacturing site. This role has full P&L responsibility and accountability for operational performance, customer satisfaction, and team leadership.
Key Responsibilities
Own site-level P&L, budgets, forecasting, and cost control
Lead all manufacturing functions including machining, quality, engineering, maintenance, and scheduling
Drive performance across OTD, quality, productivity, and margins
Lead Lean and continuous improvement initiatives
Serve as senior operations contact for key customers
Ensure compliance with quality and regulatory standards
Qualifications
10+ years manufacturing leadership experience
Proven P&L ownership
Strong background in CNC / precision manufacturing
Experience in high-mix, low-volume environments
Lean / CI leadership experience
ERP/MES experience preferred
Aerospace or regulated manufacturing experience preferred
$45k-80k yearly est. 3d ago
Director, Customer Service - CAM
Carlisle Companies Inc. 4.2
Customer service manager job in Waukesha, WI
The Director, CustomerService will lead the strategy, structure, and performance of the Carlisle Architectural Metals (CAM) CustomerService organization across all five brands and regions. Reporting to the VP of Growth, this role is responsible for building a unified, high-performing service organization that delivers a best-in-class customer experience aligned with CAM's SPEQ promise-Speed, Protection, Expertise, and Quality.
This leader will oversee customerservice teams operating across multiple ERP environments, ensuring consistent service standards, efficiency and accuracy, scalable and standardized processes, and strong alignment with Sales and Operations teams. The Director will be instrumental in advancing CAM's "One CAM" service model and driving measurable improvements in responsiveness, quality, and customer satisfaction (NPS).
Duties and Responsibilities:
Leadership and Strategy
* Develop and implement a comprehensive "One CAM" customer success strategy that aligns with company growth goals, channels, and the unique needs of the industry.
* Lead, mentor, and manage a team of customerservice professionals to improve department retention, engagement, and performance.
* Build a culture of empowerment, accountability, and collaboration across geographically dispersed teams.
* Collaborate with leadership to ensure customer success strategies are integrated with broader business objectives.
* Define service standards, communication protocols, and escalation procedures; implement consistently across all customerservice teams.
* Translate corporate objectives into operational goals and KPIs for response times, order accuracy, NPS, and customer experience excellence.
Operational CustomerService Excellence
* Oversee day-to-day customerservice operations across brands and locations, ensuring standardization and scalability of order management processes.
* Ensure effective resource planning and workload balancing across teams to support fluctuating demand and seasonality.
* Develop and maintain SOPs and performance metrics for quote turnaround, order entry, fulfillment accuracy, and issue resolution.
* Utilize data analytics and dashboards to monitor trends, identify process gaps, and drive continuous improvement initiatives.
* Collaborate with IT and Finance to ensure alignment of CRM, ERP, and customer support tools for seamless data flow and visibility via Power BI.
Customer Advocacy
* Serve as the senior escalation point for customer issues requiring cross-functional coordination or executive visibility.
* Establish and manage a closed-loop feedback process to capture and act on customer input through surveys or NPS channels.
* Promote a customer-first mindset through training, recognition, and consistent reinforcement of CAM's brand promise.
Continuous Improvement and Innovation
* Lead process simplification and technology adoption to enhance efficiency and reduce manual work.
* Partner with Pricing, Estimating, and Field Service teams to improve speed and accuracy from quote to invoice.
* Champion automation, self-service tools, and training programs to elevate the customer experience and free up capacity for value-added service.
* Continuously evaluate and improve customer success processes and workflows to enhance efficiency and effectiveness.
Reporting and Communication
* Provide regular updates and reports to the executive team on customer success metrics, pricing strategies, and service performance.
* Utilize data and customer feedback to drive improvements in service delivery, pricing accuracy, and overall customer engagement.
* Communicate customer insights and feedback to relevant departments to inform product development, process improvements, and strategic planning.
Required Knowledge/Skills/Abilities:
Knowledge
* Deep understanding of order-to-cash processes in a manufacturing or building products environment, including production processes, market trends, and regulatory standards.
* Working knowledge of ERP systems (SAP preferred) and CRM platforms for customer lifecycle management.
* Familiarity with distribution networks, rep models, and direct sales channels in construction and architectural metals.
* Knowledge of best practices for enhancing customer satisfaction, loyalty, and retention.
* Expertise in using data and analytics to drive decision-making and improve customer experience.
Skills
* Proven ability to lead multi-site, multi-brand service operations in a fast-paced environment.
* Exceptional verbal and written communication and relationship management skills with internal and external stakeholders.
* Strong analytical and problem-solving ability; skilled at leveraging data to drive operational decisions.
* Demonstrated success in managing change, building culture, and implementing process discipline across teams.
* Skilled at creating and nurturing strong relationships with key customers, understanding their needs, and advocating for their interests.
Abilities
* Ability to build and execute a long-term customerservice vision that aligns with business strategy and brand experience goals.
* Capable of balancing strategic leadership with hands-on operational management.
* Able to collaborate cross-functionally and influence without authority in a matrix environment.
* Strong ability to manage multiple projects simultaneously, ensuring timely and successful execution.
* Skilled at implementing creative solutions that enhance customer interactions and improve service delivery.
Education and Experience:
* Bachelor's degree in Business, Operations, Sales, or related field preferred (or equivalent experience); MBA or advanced degree preferred.
* 10+ years of progressive experience in customerservice or customer experience leadership, account management, or related roles, with at least 5 years in a leadership position within a like industry.
* Strong analytical skills with the ability to leverage data to drive strategic decisions and improvements.
* Strong focus on the customer mindset and commitment to CAM's SPEQ principles.
* Excellent communication, negotiation, and interpersonal skills, with demonstrated ability to engage and influence stakeholders at all levels.
* Experience with customer success and CRM software (e.g., SAP) is a plus.
* Proven success leading multi-site teams, integrating systems and processes, and managing change at scale.
* Experience driving KPIs such as NPS, order accuracy, and response time.
Working Conditions:
Location/Hours:
This position is based in a typical office environment at one of CAM's main hubs, Waukesha, WI (HQ), Baltimore, MD, Acworth, GA, Tyler, TX, Elk Grove Village, IL, or Phoenix, AZ. The environment is professional and collaborative, with access to modern office tools and systems. Standard work hours are 40-50 hours per week, Monday through Friday. Flexibility may be required based on customer and business needs.
Travel Requirements:
This role involves approximately 30% travel, primarily within the United States, to visit customers, oversee regional operations, and attend industry events. Occasional international travel may be required.
Work-Life Balance:
The company supports a healthy work-life balance and offers flexible working arrangements where possible. While customer demands may occasionally require extended hours, CAM is committed to helping employees effectively manage work and personal commitments.
#LI-KM1
$112k-144k yearly est. 20d ago
Customer Experience, Program Manager | Central Region
Irhythm Technologies 4.8
Customer service manager job in Madison, WI
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Position: Program Manager, Customer Experience
Location: Remote - National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
Ability to perform role effectively for an average of 6 opportunities concurrently.
Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and CustomerService to effectively meet the needs of our customers and drive adoption of the Zio service.
Accountable to prioritizing work that meets the needs of iRhythm business goals
Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
Bachelor's degree required, Master's degree preferred:
Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Strong understanding of the healthcare landscape and experience in cardiology preferred
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Must be able to travel up to 50%.
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$112,000.00 - $145,000.00
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at *********************
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see *********************************************************************************** and *****************************************
$42k-67k yearly est. Auto-Apply 57d ago
Customer Service Supervisor
Midwest Refrigerated Milwaukee, Inc. 3.8
Customer service manager job in Beloit, WI
Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It's an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.
General Position Overview:
This position is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, it interacts with all staff members and will be required to float between the different activities in the Shipping and CSR office's as customer activity and the needs of the company dictate. Individuals serving in this position must have the following skills and abilities..
Duties & Responsibilities:
Customerservice for facility customers & problem resolution
Schedule inbound and outbound delivery appointments
Manage the paperwork flow between the shipping & receiving office and warehouse
Mediate to resolve driver problems with loads
Accurately process paperwork in the computer system - order and receipt entry
Communicate effectively
Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management
Enforce company and customer inbound/outbound policies and procedures with office staff
Manage office staff so everyone is on task and work is getting completed
Office staff training
Assure that all MRS policies and procedures are followed
Provide input and recommends disciplinary actions when necessary
Participates in the hiring of new office staff
Monitor employee performance and coach for improvement
Food Safety / Food Defense
Pallet Management
Qualifications:
High School Diploma or equivalent
Strong computer skills and etiquette
SAP experience not required but helpful
Strong phone skills and etiquette
Good problem solving and decision making skills
Positive attitude
Basic math and reading skills
Be able to follow instructions closely
Be able to function effectively in a team and fast pace environment
Ability to work with different levels of management
Ability to read/write in English
Benefits and Perks:
MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.
We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.
Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.
$30k-42k yearly est. Auto-Apply 19d ago
CPC Processer Customer Support
Datavant
Customer service manager job in Madison, WI
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center)
+ Full-Time: Mon-Fri 8:30am-4:00 pm EST
+ Comfortable working in a high-volume production environment.
+ Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
+ Documenting information on multiple platforms using two computer monitors.
+ Proficient in Microsoft office (including Word and Excel)
**You will:**
+ Answer and conduct business on the telephone while maintaining excellent CustomerService. This includes: 100%
+ Answering release of information related telephone calls and inquiries accurately and timely.
+ Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
+ Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
+ Follow all department and/or site specific processes and procedures accordingly.
+ Meet and maintain the department's productivity and quality assurance expectations.
+ Responsible for following all company policies and procedures as posted or communicated by management.
+ Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
+ Maintains a high level of professionalism and good rapport with co-workers and members of management
+ Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
+ Performs work in accordance with the training and direction provided and adheres to facility specific procedures
+ Attends mandatory employee in-service meetings and/or training sessions, if so directed
+ Maintain an acceptable attendance record and reports to work as scheduled.
+ Performs other duties as assigned.
**What you will bring to the table:**
+ High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
+ Friendly, professional manner of communication. Good customerservice skills.
+ Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
+ Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
+ Ability to stay organized while working quickly. Strong attention to detail is also required.
+ Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
+ Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
+ To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$15-18.3 hourly 8d ago
Customer Service and Order Processing Temporary
Perkins Oil Company 3.9
Customer service manager job in Madison, WI
Perkins Oil Company is a third generation, family owned, distributor of quality petroleum products and much more. We service all customers and provide solutions in the automotive, commercial and industrial markets. We offer paid medical coverage along with other benefits, competitive salary, 401 k match and profit sharing.
Come join a growing company who cares about their employees.
This is a temporary position with a duration of 10 to 12 weeks beginning in early February.
Job Description
The CustomerService Representative and Order Processing position is responsible for contacting customers to obtain orders and processing bulk sheets, packing slips and bill of lading for daily shipments.
ESSENTIAL JOB FUNCTIONS:
Generate bulk sheets for all three distribution centers
Contact identified Perkins Oil Accounts to obtain orders
Order processing via email, fax & phone
Generate packing slips
General filing
Other general office duties as assigned
SKILLS AND EXPERIENCE:
· Minimum of
one-year experience in office environment in manufacturing or distribution industry.
· Proficient in Microsoft
Excel
and
Word,
experience in Sage 100 a plus.
· Proven ability for attention to detail and quality.
· Good verbal and written communication skills. Strong customerservice skills
Additional Information
If interested in this position please send resume and cover letter to us. Perkins Oil Company offers a competitive benefit package and is an equal opportunity employer. We look forward to hearing from you!
All your information will be kept confidential according to EEO guidelines.
$31k-42k yearly est. 2h ago
Assistant Customer Service Manager
C&S Family of Companies 4.2
Customer service manager job in Monroe, WI
The CustomerService Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the CustomerServiceManager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.
Job Description
Availability : Open
Shift : Morning, Day, Evening (Varies Per Store Needs)
Job Type : Full-Time
Description
+ Provide outstanding CustomerService and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
+ Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
+ React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
+ Follow and enforce all RCS procedures
+ Perform customer intercepts to verify customer satisfaction
+ Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
+ Write the schedule weekly for front-end associates
+ Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
+ Ensure that merchandise returns are fulfilled throughout the day
+ Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
+ Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
+ Prepare and retain reports/ logs needed for store audit and state inspection purposes
+ Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
+ Perform special store level tasks/projects as assigned by the CSM and store manager
+ Travel Required:No
Environment
+ Store : Grocery Warehouse (50F to 90F)
Skills
+ Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
+ Special Skills : Very strong customerservice skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
+ Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
+ Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
Years Of Experience
+ 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
Qualifications
High School Diploma - General Studies
Shift
2nd Shift (United States of America)
Company
PW Retail Foods LLC
About Our Company
Building on its more than 100-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.
Piggly Wiggly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Company: PW Retail Foods LLC
Job Area: Front End
Job Family: Retail
Job Type: Regular
Job Code: JC1868
ReqID: R-265649
$31k-37k yearly est. 41d ago
Customer Service Supervisor-Stingray Bay-2026
Huntley Park District
Customer service manager job in Huntley, IL
Description:
Job Title: CustomerService Supervisor
Department: Recreation
Classification: Seasonal
Target hourly hiring rate: $17.00
No
Directly Reports To: Recreation Manager-Aquatics & Fitness
The Stingray Bay CustomerService Supervisor is a part-time position located at Stingray Bay. The CustomerService Supervisor is responsible for overseeing the daily operations for pool admissions and concessions in compliance with Illinois Department of Public Health Food Service Standards and Huntley Park District Policies and Procedures. The CustomerService Supervisor reports to the Recreation Manager - Aquatics and Fitness
Requirements:
ESSENTIAL DUTIES/REPONSIBILITIES
1. Responsible for the training, supervision and evaluation of assigned staff.
2. Prepare and conduct in-service staff training. Responsible for the documentation of ongoing training.
3. Responsible for the timely and accurate submittal of payroll information.
4. Order supplies and equipment and arrange for proper distribution.
5. Develop and implement routines, schedules, and procedures for daily operation.
6. Assign staff duties.
7. Must follow cash control procedures.
8. Maintain and review records and evaluations of all operations, staff, and facilities.
9. Provide feedback of vendors, items offered, operations, and recommendations for improvement.
10. Monitor safety and all procedures as they pertain to the complete supervision of all participants and staff.
11. Employee must maintain an organized workspace, which includes, but not limited to having all the necessary supplies, forms, equipment, etc. needed for operations.
12. Employee must respond to internal and external phone calls, e-mails, comments, and suggestions in a timely manner.
13. Employee must accurately answer patron questions in a timely manner.
14. Employee must assist in customerservice, which include, but not limited to customer issues, comments, complaints, and concerns. Employee will be assisting the customers in different ways, such as, but not limited to person to person and over the phone, and must be able to assist them immediately or direct the customer to the appropriate manager if necessary.
15. Employee must complete the necessary forms for accidents and incidents.
16. Manages a cost-effective operation within guidelines set by supervisor.
17. Forecasts and plans the purchase of food, supplies and equipment.
18. Oversees and/or participates in menu planning.
19. Responds to customer preferences and industry trends.
20. Ensures that established sanitation and safety standards are maintained.
21. Oversees and participates in the preparation and serving of food.
22. Employee must be able to work independently.
23. Employee must enforce pool rules and regulations
24. Additional responsibilities as needed.
25. Current CPR and first aid certification or able to attain certification prior to opening day of Stingray Bay.
QUALIFICATIONS
1. Experience in food preparation and sanitation, familiar with operation of food service equipment and knowledge of health code requirements.
2. Food ServiceManager certification is required before the start of the season.
3. Must have excellent computer skills. (Microsoft Office)
4. Ability to learn and use new computer software.
5. Must demonstrate excellent communication (written and verbal), organizational, and customerservice skills are required.
6. Be available to work extended hours, including nights, weekends and.
7. Must possess a valid Illinois State Driver's License.
MARGINAL FUNCTIONS
1. Employee must attend and contribute to staff meetings.
2. Employee must assist the Recreation Director as requested.
3. Employee is responsible for managing property and equipment through ensuring appropriate levels of safety and cleanliness, by completing the maintenance themselves or identifying and initiating work order requests and repairs.
4. Employee must attend workshops, and seminars pertaining to employee's position, as needed, for new ideas, developments, regulations, and techniques.
5. Assists and substitutes for staff as needed.
COGNITIVE CONSIDERATIONS
1. Employee must have the ability to read and understand materials, such as, but not limited to, rules and regulations books, manuals, and schedules.
2. Employee must be able to make decisions objectively based on customerservice and fiscal constraint.
3. Employee is responsible for keeping organized records and reports.
PSYCHOLOGICAL CONSIDERATIONS
1. Employee must be able to work independently in day-to-day operations with general direction of the Recreation Manager.
2. Employee must have the ability to delegate work, where appropriate, in order to accomplish work most effectively.
3. Employee must demonstrate leadership qualities to perform required work.
4. Employee must have the ability to maintain self-control and composure in difficult situations.
5. Employee must have the ability to recognize priorities and meet deadlines.
6. Employee must have the ability to receive constructive criticism and/or supervision.
7. Employee must have the ability to be flexible and adaptable to new situations.
8. Employee must possess enthusiasm and drive with a desire to accomplish goals and objectives
9. Must possess a pleasant demeanor and have the ability to interact with the public in a courteous manner at all times.
10. Employee must be able to resolve differences and problems that arise with patrons, or when necessary seek the assistance of the Recreation Director in resolving such issues.
ENVIRONMENTAL CONSIDERATIONS
1. Employee may be exposed to indoor or outdoor conditions, including extreme heat and humidity, cold, and rain.
2. Employee must operate and handle assigned equipment.
PHYSICAL REQUIREMENTS
1. While performing this job, the employee is required to speak and listen, stand, walk, use hands, sit, stoop or kneel, bend and lift and/or move up to 30 pounds.
2. Employee must have the physical agility to maintain mobility from site to site and be able to perform manual tasks.
3. Employee may perform duties, which include, but not limited to lifting, stooping, bending, twisting, and climbing.
4. Employee may need to stand for prolonged periods of time.
5. Specific vision requirements include, distance, color vision, peripheral and depth perception and ability to adjust focus.
6. Must be able to maintain safe and well-organized work areas.
7. Must be able to function in stressful situations.
8. Worker must be able to follow directions with safe follow through and exercise good judgment and safety awareness.
Reasonable accommodations may be made to enable individuals with disabilities.
SAFETY AND FACILITY REQUIREMENTS
1. Must comply with facility procedures for food storage and preparation in observance of IDPH standards.
2. Assure a safe and hazard free environment by inspecting and taking the necessary action to correct and safeguard against potential problems and/or accidents.
3. Must comply with all safety policies and procedures now in effect or adopted in the future.
4. Worker must be able to follow directions with safe follow through and exercises good judgement and safety awareness.
5. Worker will use all required PPE.
6. All unsafe conditions are to be reported to your supervisor immediately.
OUTLINE OF BENEFITS CAN BE LOCATED HERE
GENERAL STATEMENT OF POLICIES, SAFETY, ETC.
It is expected that all Huntley Park District Staff work toward the Mission, Vision and Core Values of the Huntley Park District and comply with the policies and procedures as set forth by the Board of Commissioners. Resources that outline these policies and procedures include the Board Policy Manual, Personnel Policy Manual, Safety Manual, Departmental Manual, Area or Job Specific Manuals and other written or verbal procedures as provided by your supervisor. As all situations cannot be documented even in manuals such as these, it is further expected that your actions as an employee are always performed with safety in mind, respect of your fellow staff and customers in mind, and at the direction of your supervisor. It is expected that all staff will learn and understand these policies and procedures.
This job description is meant as an outline of the job and does not represent all duties or a contract of employment.
Approved
$17 hourly 7d ago
Facilities Services Supervisor (East Madison)
Oakwood Village West 3.8
Customer service manager job in Madison, WI
MISSION STATEMENT We are Called to serve a thriving community of seniors that live with dignity, connection and purpose. CORE VALUES Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values: * Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.
* Faith: We have a commitment to remain true to the vision and mission of Oakwood.
* Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.
* Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
* Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.
ESSENTIAL RESPONSIBILITIES (including but not limited to) of a Facilities Services Supervisor
* Provides leadership, supervision, training, performance evaluation, and coaching to direct reports.
* Conducts effective staff scheduling and payroll management functions, ensuring departmental 24/7 on-call coverage for emergency calls.
* Collaborates with Facility ServicesManager to ensure:
* computerized maintenance management system and associated workflows, including development of and adherence to preventative maintenance schedules.
* facility-related compliance and required documentation for CMS and state regulations and life safety code.
* effective budget management.
* Ensures uninterrupted operation of building systems.
* Ensures a high level of customerservices and quality outcomes for customers.
ESSENTIAL QUALIFICATIONS of a Facilities Services Supervisor
* Knowledge of facilities operations, HVAC and equipment maintenance practices for electrical, plumbing and mechanical operations.
* Exercises good judgment and makes sound decisions including ability to prioritize.
* Knowledge of federal and state regulations related to maintenance operations of healthcare facilities.
* Demonstrated willingness to learn skills related to the job and ability to develop those skills to assure quality of services at Oakwood.
* Handles confidential information.
* Effectively communicates with both staff members and residents.
* Willing and able to accept flexibility in work schedule.
* Possession of a valid driver's license.
* Basic computer skills i.e. Microsoft Office applications.
EXPERIENCE, EDUCATION, AND/OR TRAINING
* At least 3 years of facility services experience or supervisory experience required.
* Bachelor, Associates or Technical degree, preferred.
$33k-50k yearly est. 60d+ ago
PT Customer Experience Manager - McHenry
Michaels 4.2
Customer service manager job in McHenry, IL
Store - CHI-MCHENRY, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$16.00 - $22.20
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$16-22.2 hourly Auto-Apply 60d+ ago
Supervisor- Post Life Services
Labcorp 4.5
Customer service manager job in Madison, WI
We're seeking an experienced Supervisor, Post Life Services Operations, with strong lab leadership skills and vivarium operations knowledge. In this role, you'll guide a high-performing team, ensure exceptional scientific and regulatory standards, and keep daily operations running smoothly across complex lab and animal research environments.
What You'll Lead:
Laboratory & Vivarium Operations
Direct daily workflow in lab and vivarium spaces to ensure efficient, accurate study execution.
Oversee equipment readiness, facility maintenance, supplies, and resource allocation.
Troubleshoot technical issues and ensure smooth study progression from setup to data capture.
Continually improve scientific methods and operational practices.
GLP Compliance & Scientific Quality
Serve as the GLP champion-ensuring all work meets GLP/GMP, SOP, and study-plan requirements.
Review study plans, resolve deviations, and drive timely corrective actions.
Ensure accuracy, completeness, and audit-readiness of all data submitted for final reports.
Respond to questions from QA, Study Directors, regulators, and clients.
Promote EH&S standards and proactively address animal welfare concerns.
Team Leadership & Development
Coach, mentor, and develop staff in lab techniques, vivarium procedures, and GLP expectations.
Lead performance reviews, training programs, development plans, and career progression.
Strengthen onboarding and establish clear mentoring pathways for new team members.
Support hiring and build a collaborative, high-accountability team culture.
Cross-Functional Collaboration
Partner with Study Directors, QA, veterinary teams, and global operational groups.
Communicate study updates, quality expectations, and operational priorities.
Participate in audits, inspections, facility tours, and client visits.
Serve as a technical resource and act as backup to the department Manager when needed.
Qualifications:
Education: Associate degree preferred (Life Sciences, Laboratory Animal Science, or related). Equivalent experience accepted.
Experience: Minimum 4 years of supervisory experience, ideally in a GLP laboratory or vivarium environment.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
$51k-76k yearly est. Auto-Apply 12d ago
Lab Services Supervisor
UW Health 4.5
Customer service manager job in Madison, WI
Work Schedule:
100% FTE, day shift. Monday - Friday 9:00AM - 5:00PM. Occasional morning or evening hours outside of typical schedule as needed. You will work at University Hospital in Madison, WI. Hours may vary based on department needs.
Be part of something remarkable
Use your laboratory experience to help lead the Lab Services team at the #1 hospital in Wisconsin!
We are seeking a Lab Services Supervisor to:
Be responsible for off-shift core lab personnel management, employee schedules, biweekly payroll maintenance, and work in collaboration with leadership to ensure regulatory compliance to maintain accreditation.
Assist with the development, annual review, and implementation of department policies and procedures.
Monitor laboratory activity. Maintain visible supervision of employees, direct workflow, and assist with patient care to maximize efficiency.
Perform and document assigned quality activities.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
Qualifications
Bachelor's Degree in chemical physical, biological or clinical laboratory science Required or
Associate's Degree An associate degree and two years of relevant experience, in addition to the required work experience below, may be considered in lieu of a bachelor's degree. Required
Work Experience
3 years of relevant laboratory experience Required
1 year of experience in a leadership capacity Preferred
Licenses & Certifications
American Society for Clinical Pathology registered as Medical Laboratory Scientist, Medical Technologist, Medical Laboratory Technician, Cytotechnologist, Specialist in Cytotechnology, Histotechnician, Histotechnologist, Technologist in Blood Bank, Specialist in Blood Bank, Phlebotomist, Diplomate in Laboratory Management, or certification appropriate for Clinical Lab department(s) managed. Preferred
Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
Job Description
UW Hospital and Clinics benefits
$66k-93k yearly est. Auto-Apply 17h ago
Supervisor, IRIS Consulting Services (Milwaukee County, WI, Waukesha County, WI, Ozaukee County, WI)
Molina Talent Acquisition
Customer service manager job in Waukesha, WI
Leads and supervises a regionally-based team of The Management Group's (TMG) IRIS consultants - ensuring provision of high-quality, person-centered supports to IRIS participants, and achievement of TMG's organizational goals. Contributes to overarching strategy to provide quality and cost-effective care.
Essential Job Duties
• Provides leadership, training and supervision to reporting team of IRIS consultants - establishing relationships and rapport to drive optimal outcomes.
• Demonstrates concept of self-direction and person-centered practices.
• Reviews and utilizes data and reports to manage IRIS consultation services requirements, and identifies proactive solutions for the team.
• Conduct reviews for pre-determined number of IRIS consultant records each month and documents results - emphasizing timelines, documentation standards, and plan accuracy.
• Reviews and authorizes participant plans, budget amendments, one-time expense requests, and liaises for vendors as needed.
• Communicates clearly and effectively with IRIS consultants and/or participants in the IRIS program about topics including: directives from the Department of Health Services (DHS) regarding programmatic changes, participant budget reductions and terminations.
• Assists IRIS consultants with difficult situations and messaging, (i.e. fraud and conflict of interest), and maintains strictest confidentiality regarding all employee and participant related information including Health Insurance Portability and Accountability Act (HIPAA) and other personal or organizational information.
• Acts as a change management conduit and communicates, assesses or interprets program, policy or protocol changes, staff changes and conflict of interest situations.
• Works collaboratively with other staff, participants and stakeholders to ensure that service excellence standards are being met.
• Responsible for outreach and networking opportunities with external stakeholders.
• Meets regularly with area leaders and staff to discuss important participants issues or topics as needed, holds monthly team meetings, attends quarterly leadership development, and attends home visits with each IRIS consultant annually.
• Local travel may be required (based upon state/contractual requirements).
Required Qualifications
• At least 5 years health care, preferably in care coordination, and at least 2 years of experience serving the target groups of the IRIS program (adults with physical/intellectual disabilities or older adults), or equivalent combination of relevant education and experience.
• A bachelor's degree in social work, psychology, human services, counseling, nursing, special education or a closely related field, and one year of direct experience related to the delivery of social services to the target groups required. May consider at least 5 years of experience related to delivery of social services to the target groups IRIS serves in lieu of degree.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.
• Demonstrated competencies in the following: professionalism, leadership, performance management, team development, and data analytics.
• Knowledge of long-term care programs, and familiarity with principles of self-determination.
• Demonstrated knowledge of community resources.
• Proactive and detail-oriented.
• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.
• Responsive in all forms of communication, and ability to remain calm in high-pressure situations.
• Ability to develop and maintain professional relationships and collaborate in a highly matrixed organization.
• Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
• Excellent problem-solving and critical-thinking skills
• Communication outreach and partnership development experience.
• Experience working with elderly and people with physical disabilities and developmental disabilities.
• Ability to take ownership of an assigned area and corresponding programs, and lead with success.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
• Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
#PJHS
#HTF
$41k-66k yearly est. Auto-Apply 8d ago
Custodial Services Supervisor
Uwmsn University of Wisconsin Madison
Customer service manager job in Madison, WI
Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Job Category:Academic StaffEmployment Type:RegularJob Profile:Custodial Services SupervisorJob Summary:
This position will lead the 3rd shift custodial team with the Wisconsin Union at Union South. The position oversees the overnight custodial team but will have opportunities to help out at our other facilities including the Memorial Union and Pyle Center. This position supervises 10 full time staff, including 1 assistant supervisor, and up to 2 limited term seasonal staff and is responsible for the daily deep cleaning of the building including 4 restaurants, 1 commercial kitchen, a convenience store, a movie theater and various public spaces, to ensure the facilities are maintained in a clean, safe and orderly environment. Other responsibilities include schedule, assigning project work, inspecting work to make sure it meets department standards, maintaining inventory of cleaning supplies, and providing training and support for team members.
The schedule for this job will be Monday through Friday 10pm to 6:30am but may flex both hours and days as needed based on staffing and events.
Key Job Responsibilities:
Implements the use of and provides training for new supplies/equipment to ensure adequate utilization
Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
Develops, implements, and schedules operational work plans of staff for one or multiple projects or work units
Identifies work unit resource needs, manages workflow components, schedules logistics and secures resources for the completion of established projects by internal and external entities
Identifies, develops and implements facility emergency and hazardous response policies and procedures to align with institutional safety rules and regulations
Department:
Union South- Building Services
Compensation:
$55,000- annually
Required Qualifications:
-One year custodial experience.
-Experience in leading and guiding the work of others, preferably with the custodial filled.
-Basic English speaking and writing abilities.
-Basic computer skills.
Preferred Qualifications:
-6 months of Management Experience
-Experiences using Microsoft Word.
-Experience using Microsoft Excel.
Education:
High School Diploma / GED - Preferred
How to Apply:
Click the "Apply" button to start the application process.
You will be prompted to upload the following documents:
-Resume
-Letter of Qualifications
Resume & letter of qualifications detailing their training and experience relating to the required and preferred qualifications referenced above.
Contact Information:
Rod Rotar
****************** / ************
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Job Families for Job Profiles
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
$55k yearly Auto-Apply 15d ago
Customer Service Supervisor
Midwest Refrigerated Milwaukee, Inc. 3.8
Customer service manager job in Beloit, WI
Job Description
Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It's an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.
General Position Overview:
This position is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, it interacts with all staff members and will be required to float between the different activities in the Shipping and CSR office's as customer activity and the needs of the company dictate. Individuals serving in this position must have the following skills and abilities..
Duties & Responsibilities:
Customerservice for facility customers & problem resolution
Schedule inbound and outbound delivery appointments
Manage the paperwork flow between the shipping & receiving office and warehouse
Mediate to resolve driver problems with loads
Accurately process paperwork in the computer system - order and receipt entry
Communicate effectively
Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management
Enforce company and customer inbound/outbound policies and procedures with office staff
Manage office staff so everyone is on task and work is getting completed
Office staff training
Assure that all MRS policies and procedures are followed
Provide input and recommends disciplinary actions when necessary
Participates in the hiring of new office staff
Monitor employee performance and coach for improvement
Food Safety / Food Defense
Pallet Management
Qualifications:
High School Diploma or equivalent
Strong computer skills and etiquette
SAP experience not required but helpful
Strong phone skills and etiquette
Good problem solving and decision making skills
Positive attitude
Basic math and reading skills
Be able to follow instructions closely
Be able to function effectively in a team and fast pace environment
Ability to work with different levels of management
Ability to read/write in English
Benefits and Perks:
MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.
We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.
Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.
Monday-Friday, 8am-5pm
$30k-42k yearly est. 19d ago
Facilities Services Supervisor (East Madison)
Oakwood Village Univ Woods Homes, Inc. 3.8
Customer service manager job in Madison, WI
Job Description
MISSION STATEMENT
We are Called to serve a thriving community of seniors that live with dignity, connection and purpose.
CORE VALUES
Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values:
Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.
Faith: We have a commitment to remain true to the vision and mission of Oakwood.
Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.
Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.
ESSENTIAL RESPONSIBILITIES (including but not limited to) of a Facilities Services Supervisor
Provides leadership, supervision, training, performance evaluation, and coaching to direct reports.
Conducts effective staff scheduling and payroll management functions, ensuring departmental 24/7 on-call coverage for emergency calls.
Collaborates with Facility ServicesManager to ensure:
computerized maintenance management system and associated workflows, including development of and adherence to preventative maintenance schedules.
facility-related compliance and required documentation for CMS and state regulations and life safety code.
effective budget management.
Ensures uninterrupted operation of building systems.
Ensures a high level of customerservices and quality outcomes for customers.
ESSENTIAL QUALIFICATIONS of a Facilities Services Supervisor
Knowledge of facilities operations, HVAC and equipment maintenance practices for electrical, plumbing and mechanical operations.
Exercises good judgment and makes sound decisions including ability to prioritize.
Knowledge of federal and state regulations related to maintenance operations of healthcare facilities.
Demonstrated willingness to learn skills related to the job and ability to develop those skills to assure quality of services at Oakwood.
Handles confidential information.
Effectively communicates with both staff members and residents.
Willing and able to accept flexibility in work schedule.
Possession of a valid driver's license.
Basic computer skills i.e. Microsoft Office applications.
EXPERIENCE, EDUCATION, AND/OR TRAINING
At least 3 years of facility services experience or supervisory experience required.
Bachelor, Associates or Technical degree, preferred.
How much does a customer service manager earn in Janesville, WI?
The average customer service manager in Janesville, WI earns between $42,000 and $127,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Janesville, WI