Customer service manager jobs in Lancaster, PA - 387 jobs

Job Description DiBiase Heating and Cooling Company of Coatesville, PA is recruiting a full-time HVAC Customer Service Manager to ensure the delivery of world-class customer service to our clients. Passionate about leading our Customer Service Team and improving the quality and efficiency of the department. You'll also be eligible for awesome benefits that include 100% company-paid medical, dental, life, short term and long term disability, up to 15 days paid time off (PTO), paid holidays, a 401(k) retirement plan with 100% match up to 3%, company events, and more! We also offer virtual training programs, career growth programs, and paid company meetings to aid in your success! Would you like to work for an established but growing local company in an essential industry? Do you feel that you are the right fit for this position? If yes, we can't wait to meet you! Performance Bonus available! ABOUT DIBIASE HEATING AND COOLING COMPANY Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. By hiring people who share our core company values of integrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with! A DAY IN THE LIFE AS AN HVAC CUSTOMER SERVICE MANAGER As an HVAC Customer Service Manager, you will be responsible for the efficiency and training of the department, ensuring superb service to our clients. This includes reviewing future schedule for accuracy, reviewing customer correspondence and provide training when needed, create outbound call reports for department, track Customer Service Representative KPI's, verify sold estimates are scheduled in a timely manner, and communicate with other departments to ensure efficiency and productivity. This is not a remote position. This position requires you to be in the office 40 hours a week. QUALIFICATIONS At least three (3) years of related experience in the HVAC Industry. Service Titan Experience preferred High school diploma or GED Can type at least 50 WPM Independent problem solver Organized multi-tasker Computer and MS Office Suite proficiency Have a positive personality Leadership and excellent communication skills required Occasional overtime required Geographical knowledge of Service Area or ability to read a map required Are you an organized and detail-oriented professional? Do you think that you can solve issues for all kinds of clients with professionalism and patience? Is being an excellent communicator like second nature? Do you manage your time well and prioritize multiple tasks effectively? If so, we can't wait to hear from you!

Job TitleCustomer Success Manager (York, PA) Job Description The Philips Customer Success Manager is responsible for driving customer success and service delivery excellence across various customer healthcare facilities. This role ensures the delivery of high-quality support, fosters strong client relationships, and champions continuous improvement in service and outcomes. Must be local to central Pennsylvania, particularly York where main customer hospital is located and be able to travel to various locations throughout PA. Your role: As a Customer Success Manager, you will lead the service engagement with the customer by coordinating, communicating, and facilitating the execution of customer success programs, managing timelines and deliverables for seamless integration with business objectives. Drive the execution of customer success strategies, ensuring alignment with customer goals and the achievement of key performance indicators across all Philips modalities, products, services, and solutions. Communicate complex customer feedback and strategic recommendations to senior leadership, ensuring that customer insights inform business decisions and product development. For all Philips products, solutions, and services, define and monitor service performance metrics and performance standards, conducting regular evaluations to ensure that targets are met and identifying areas for improvement. Advise and guide customer through daily issue management and resolution, as well as implement strategic initiatives for operational improvement. Advise service resources effectively across projects, balancing priorities and ensuring the delivery of high-quality service support. Build customer loyalty through tactical, operations-focused incident management. Assess and improve customer engagement and satisfaction metrics, leveraging data-driven insights to identify opportunities for enhancing customer experiences and outcomes. Implement processes and technologies to enhance operational efficiency and effectiveness, driving continuous improvement in service delivery with the customer. Resolve escalated customer issues and conflicts using advanced problem-solving and negotiation skills for timely, satisfactory outcomes. You're the right fit if: You've acquired 5+ years of customer facing experience within healthcare and with routine client interaction as a customer success or account manager (required); in addition to, 5+ years' experience and understanding of Healthcare Radiology / Medical Imaging equipment (required). Your skills include proficiency in creating and delivering presentations to key stakeholders and executive leaders; MS Office (Excel and PowerPoint skills are a must); comfortable facilitating tactical meetings, etc. You are well versed in data analysis and reporting (required) and have an understanding of healthcare service metrics (preferred). You have a Bachelor's degree or equivalent years of related work experience. ITIL and/or Customer Success certification preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You're an excellent communicator (listening, presenting, concise verbal skills) and collaborator with strong interpersonal skills (build and maintain strong relationships). You are also a well-organized multi-tasker, skilled at working with tight deadlines, establishing priorities, using sound judgement to make decisions and find solutions, and take initiative to diffuse tense situations if needed. Must be flexible on working hours to mirror customer time zones (if needed) and be able to travel to customer locations. Must be located within one hour of a major airport. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field-based role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. Must be local to central Pennsylvania, particularly York where main customer hospital is located and be able to travel to various locations throughout PA. Philips Transparency Details The annual pay for range for this position in PA is $92,000 to $147,000. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Flexible schedule Free food & snacks ROLE DESCRIPTION: Join Our Team as a Customer Service Manager at Matt Jacob State Farm! Are you passionate about delivering outstanding customer experiences and contributing to the success of a dynamic insurance agency? At Matt Jacob State Farm, were looking for a dedicated Customer Service Manager whose keen attention to detail, strong customer service skills, and genuine desire to help others will strengthen our client relationships and community impact. With over a decade of State Farm expertise and 25+ years of leadership, our team operates like a familysupporting each others personal and professional growth every step of the way. In this role, you will resolve customer inquiries, collaborate seamlessly with agency team members, and proactively anticipate the needs of the community we proudly serve. We provide an inspiring environment where youll have opportunities to learn, develop, be challenged, and growall within a positive and fun workplace culture. While Spanish-speaking skills are a plus, they are not required. If you are a customer-focused, empathetic professional eager to make a meaningful difference, we want to hear from you! Take the next step in your career and join a team that values your talents and supports your ambitions. Ready to grow with us? Apply today and become part of the Matt Jacob State Farm family! RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 2+ years of experience in customer service Attention to detail and organizational skills. Communication and problem-solving abilities.

What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 5 years Minimum Functional Experience - 5 years

Culinesse, LLC is looking for a General Manager to join our team at a Senior Living community in the Greater Lancaster area! A General Manager who can lead by example and has experience in Senior Dining. The successful candidate will demonstrate expertise in finance, employee development, and innovation with proven success in client satisfaction. The general responsibilities of the position include, but are not limited to, those listed below (under “Responsibilities”). These responsibilities may vary across accounts, depending on business needs and client requirements. This is a highly collaborative position that requires the ability to balance multiple tasks at one time, prioritize, work with diverse constituencies, and address competing priorities in a fast-paced environment. Responsibilities Client relations; Financial responsibility for the dining department; Food service operations; Communications & marketing; Account administration; Contract administration & compliance; Meal plan administration; Responsible for resident & employee satisfaction; Manage labor to drive efficiencies while meeting the business needs based on resident feedback and community goals; Establish standards for personnel performance and customer service; Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted; Investigate and resolve complaints regarding food quality, service, or accommodations; Maintain food and equipment inventories and keep inventory records; Ensure compliance with regulatory, building maintenance, fire regulations, food safety, and sanitation policies are adhered to and all paperwork is completed in real time; Work with the management and supervisory team to ensure the cleanliness of the kitchen per regulatory requirements; Manage spend down, sales, resident meal participation, and statistics to be financially responsible; Participate in Resident Focus Groups for menu development, meal specials, ideas, etc. ; Monitor food preparation methods, recipe compliance, portion sizes, garnishing, and presentation of food to ensure that food is prepared and presented in an acceptable manner; Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity; Work with the management team to schedule staff hours and assign duties; Ensure training is conducted on a regularly scheduled basis. Training to include, but not limited to: HACCP, sanitation, customer service, and diets; May perform other duties and responsibilities as assigned. Requirements Competencies Integrity: Job requires being honest and ethical. Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations. Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction. Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Honesty & Transparency: Job requires maintaining forthright and positive relationships with management and staff within dining services and the community as a whole Requirements Bachelors degree or equivalent experience required; Culinary experience strongly preferred; Previous management experience in a senior dining or healthcare environment required; Demonstrate the ability to manage multiple priorities while guiding the team towards the goals; Ability to motivate, develop, and direct people as they work, and identify the best people for the job; Valid ServSafe certification; Must be able to work some nights, weekends and holidays as business needs require. Working Conditions Position is full-time. Full-time benefits include (but are not limited to): health, dental, life, vision, and long-term disability. Generally, in an indoor setting, however, may supervise outside activities and events. Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates. While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities. The noise level in the work environment is usually moderate to loud.

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate

Job Description Join Our Growing Team at Tribute Baking Company! Are you passionate about people and ready to make an impact in a fast-paced, high-quality food manufacturing environment? Tribute Baking Company is looking for an enthusiastic and skilled Logistics & Customer Service professional to join our team in Lebanon, PA. We're seeking someone with an understanding of logistic practices, particularly in food manufacturing, and a genuine commitment to fostering a positive, inclusive, and productive workplace. As part of our team, you'll work closely with the plant manager and contribute to creating a workplace where people feel valued and inspired. If you're ready to bring your expertise, energy, and passion for people to a company that values quality and teamwork, we'd love to hear from you! Core Job Duties: Process customer orders accurately and efficiently using NetSuite. Knowledge of EDI system Prepare shipping documentation (including bills of lading) for domestic and international shipments. Update order and shipment records in spreadsheets and systems. Issue invoices for shipped products in a timely manner. Communicate with carriers and plant management to coordinate shipments and resolve issues. Verify shipment accuracy against load sheets and address any discrepancies. Respond professionally to customer inquiries and provide solutions using knowledge of company products and services. Review carrier invoices and communicate any discrepancies. Must be detailed orientated. Perform general office duties and support related administrative tasks as needed. Skills Requirements · High level of details · Respond professionally to customers · Follow instructions properly. · Complete tasks on time. · Provide solutions and support to the customer using in-depth knowledge of company products and services. · Properly prioritize issues and take personal accountability to make sure all assigned tasks fit the core value of "excellence." · Promote company culture. · English skills must be proficient to understand, read, write, and speak English. Education & Experience Requirements · High school diploma or equivalent. · 1 year in logistics and or customer service. Job Posted by ApplicantPro

Job Description Assistant Storage Manager Status: Full-Time/Salaried Reports To: General Manager Storage Our Company Lancaster Leaf Tobacco Co Inc. is a subsidiary of Universal Corporation, the leading global leaf tobacco supplier. Lancaster Leaf manages Universal's dark air cured tobacco operations in all relevant traditional dark air-cured origins. Operations in Lancaster, PA. consist of a processing facility, storage facility, and main office which also houses Universal's dark air cured regional headquarters. The Company also has a cutting/flavoring line in the Dominican Republic. Lancaster Leaf supplies virtually all of the major cigar manufacturers in the U.S. with filler, binder, and wrapper from the U.S. and other origins. In addition to domestic supply, Lancaster exports filler, binder, and wrapper to international cigar manufacturers. Lancaster Leaf contracts directly with farmers in all dark air cured growing regions of the U.S. which include Pennsylvania, Connecticut, Massachusetts, Virginia, Tennessee and Kentucky. Summary As an Assistant Storage Manager at Lancaster Leaf Tobacco Company, you will lead and support a team of over 40 employees while overseeing daily shipping and receiving operations to ensure accuracy, timeliness, and efficiency. You'll coordinate schedules with the Traffic Department, collaborate with managers across multiple locations to maintain precise inventory control, and foster a culture of communication, accountability, and continuous improvement. In this role, you'll identify opportunities for process enhancements, implement best practices, and drive operational excellence across all functions. What You'll Be Doing (Essential Duties) Supervise and mentor a team of 40+ employees, providing guidance and support to drive high performance and professional development. Oversee daily shipping and receiving operations to ensure timely, accurate, and efficient processes. Maintain clear communication across departments to align priorities and foster a collaborative work environment. Coordinate shipping and receiving schedules with the Traffic Department to optimize workflow and minimize delays. Partner with managers across locations to monitor and manage inventory, ensuring accuracy and efficiency in inventory control. Promote a culture of collaboration and accountability by building strong relationships, encouraging open dialogue, and motivating teams to achieve operational goals. Identify opportunities for process improvement and implement best practices to enhance productivity and quality standards. Align and coordinate with Storage, Logistics, and Customer delivery schedules to ensure seamless operations Ensure load lists and files are accurate and put in specific warehouse locations Make sure every incoming tobacco bale or carton is properly barcoded Oversee the Inventory Accuracy of Receiving Warehouses and conduct quarterly Inventory counts Work with various levels of personnel to ensure tobacco runs are pulled in time for production schedule Enforce Company safety protocols and policies within the Department and offer recommendations as needed Minimum Requirements High School Diploma or GED. 5+ Years of experience in a warehouse/manufacturing role. Strong Analytical and problem-solving abilities to enhance operational efficiency and data-driven decision making. Excellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels and departments. Exceptional organizational and time management skills, capable of prioritizing multiple projects in a fast- paced environment. Proficiency in Microsoft Office Suite and general computer literacy, with the ability to learn new systems quickly. General experience with workplace safety procedures and promoting a culture of safety. Ability to work independently and make sound decisions under pressure. Preferred Requirements Bachelor's degree in Business Administration, Management, or related field. Experience operating a forklift. Experience with inventory management systems for both inventory control and shipping processes. Demonstrated success in a managerial role, preferably within the tobacco or manufacturing industry, with a track record of driving performance and operational excellence. Benefits We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few. EO E M/F/Disabled/Vet Employer All applicants must be authorized to work in the United States.

Flagger Force, an industry leader in traffic control, is currently hiring a Customer Service Operations Manager for our AM Response team. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA. The Customer Service Operations Manager is primarily responsible for the leadership, management, and performance of the response teams to meet demand and minimize client impacts while acting in accordance with company values, vision, and mission. Schedule: Monday - Friday, 5:00am - 2:00pm. Responsibilities Manages a team of office personnel Direct work to at least five or more other full-time employees Oversee the daily operations of the Operations Support Department. Provide accurate, appropriate, and timely updates to VP Operations on department performance and progress. Stay apprised of industry trends, emerging technology, and best practices. Practice curiosity and life-long learning while making overall growth and development a priority. Ensure effective top-down, bottom-up, and lateral communication. Represent primary point of contact between OSC and Field during Storm Response Responsible for ensuring and maintaining operational excellence. Address escalated client and field concerns quickly and thoroughly. Maintain a strong pulse on the operations, practice awareness, identify problems and gauge impact. Possess a strong knowledge of operational processes and make recommendations for improvement. Collaborate with IT Product Owner to discuss, explore and implement enhancements to organizational programs and applications. Ensure Standard Operating Procedures (SOPs) are actively created, updated and reviewed regularly. Support growth and development of Client Services Supervisor, Team Lead and Specialists. Review team schedule/structure and recommend improvements. Represent Operations Support/OSC on various projects and initiatives; discuss/challenge potential changes which may negatively affect operations. Support Senior Leadership in the planning and execution of organizational goals and objectives. Drive collaboration, idea sharing, and continuous learning across the department. Explore and implement ideas to increase profitability and/or reduce waste. Communicate/Negotiate with peers, stakeholders, and counterparts over shifting priorities and organizational resource allocation. Exercise effective change management by sharing the "why", highlighting the benefits, addressing resistance, creating new habits/language, and working to get changes across the goal line. Identify opportunities to expand or shift courses based on industry/market changes. Enforce state, federal, and industry standards. Utilize "big picture" thinking to address concerns. Display strong personal and professional judgment. Be approachable, flexible, and adaptable. View problems as opportunities, be relentless in finding solutions, and champion change and innovation. In addition to the functions listed above, the employee is expected to act in accordance with company values, vision and mission, to exercise honesty, integrity and respect with all clients and co-workers, demonstrate leadership, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible and exercise initiative to learn new skills and tasks. The employee is also expected to perform other duties and functions as required. What Flagger Force Offers: Medical, vision and dental insurance 401k w/company match Generous paid time off On-site fitness facility Paid holidays Health savings account Company paid benefits (long term disability and basic life/AD&D) Employee assistance program Tuition and education assistance Employee appreciation events Giving back to the communities we serve through paid volunteer time off Professional development opportunities Qualifications Strong written and verbal communication skills Strong analytical, reasoning and problem-solving skills Demonstrates excellent leadership, interpersonal, teambuilding and collaboration skills Exceptional time management skills Proficient computer literacy Steel toed boots or the ability to obtain prior to employment. Bachelor's degree or equivalent experience Seven (7)+ years' experience in a leadership role Two (2)+ years' experience with Microsoft Office (Word, Excel, Teams, etc.) Preferred experience: Five (5)+ years' experience in project management and people management Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation's infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees. Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law Education Bachelors Degree

C-P Flexible Packaging is a successful and fast-growing essential manufacturing company that uses an impressive array of digital pre-press and wide-web flexographic printing capabilities and extrusion and adhesive laminators to produce creative flexible packaging solutions for our customers. With a primary focus on serving the food industry, C-P specializes in roll stock, pouches, re-sealable packaging and shrink sleeves. With 9 current locations across North America and growing, C-P Flexible Packaging is one of the top 25 flexible packaging companies in the U.S.. In addition to the other advantages of working for CP, we're offering premium pay on top of a very competitive base pay, and bonus opportunities. Job Summary: To be the liaison between external customers and the Garlock/CP organization regarding the processing, follow-up and expediting of all orders from initial placement through delivery. The Essential Job Functions & Responsibilities: Adhere to all company safety policies put safety first in all responsibilities. Demonstrate and foster Garlock/CP Core Values. Receive and process customer orders while screening information for accuracy and completeness. Monitor customer orders throughout the graphics and manufacturing processes, advising customers and sales representatives of any significant delays and providing alternatives to ensure customer expectations are fulfilled. Partner with sales and manufacturing groups to analyze customer forecasts and requirements to develop and maintain customer-specific programs/models. Initiates customer releases for all shipments and ensures delivery dates are met. Coordinates the expediting of rush shipments and monitors their progress. Supply analysis and reports to management groups as requested. Proactively manages customer finished goods inventory levels. Maintain customer profiles, pricing and customer order status reports. Manage customer complaints and returned goods initiation. Contribute in the daily schedule meeting with customer service, department managers, production schedulers and materials manager. Evaluates policies and procedures to determine new, improved and streamlined approaches to better serve customers' needs. Provide reporting as required to customers, sales and management groups. Build customer loyalty through positive customer engagement and service excellence. Maintain customer service processes, standards and metrics to support the customer-centric organization. Support technology and innovative service solutions to maintain an "ease of doing business" environment. Partner with operations/supply chain groups to ensure a best-in-class customer experience. Other duties as assigned. Qualifications: Education: High School Diploma required, but some college education and/or bachelor's degree are preferred. College education can be offset by work experience in a customer service role. Experience: successful experience in a customer service related position, preferably with experience in managing customer forecasting and demand information. Effective communication skills to successfully collaborate both internally and externally to exceed customer expectations. Ability to assume leadership role and fully manage details of customer accounts and projects. High level of proficiency using Microsoft Excel and ability to develop and modify spreadsheet applications as needed. Familiarity with database reporting writing program(s) in order to utilize company ERP information. Proficient ability to modify reports to customer specific needs. Ability to work independently and analyze problems to make sound business decisions. Strong organizational skills and attention to detail. Maintain positive relationships within a team environment. Maintain a positive and flexible attitude. Other knowledge, skills and abilities: Ability to work well in a team environment. Must demonstrate the ability to maintain confidentiality of information to Company and Federal standards. Must be able to adapt to changes in the work environment, manage competing demands and be able to deal with frequent change, delays or unexpected events. Must be dependable and work within Company conduct standards; consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Physical Demands: Sitting at a desk for extended periods Ability to communicate with customers via telephone and computer (email) Limited or no lifting required. Ability to climb stairs for meetings and accessing the plant floor and Customer Service area. Working Conditions: Office environment Some time necessary in manufacturing areas Must adhere to all Company policies and SOP's regarding conduct and attire while in manufacturing areas including personal protective equipment (PPE) requirements. Benefits: Medical, dental, vision, and prescription drug coverage 401(k) plan with generous company match Bonus program Paid vacation and personal days Paid holidays Company-paid life and AD&D insurance Company paid short-term disability coverage Employee Assistance Program (EAP)

Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance. What we look for Required Technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basic Windows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team HIRING SALARY RANGE: $91,000-122,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Our team is looking for a candidate to fill a Service Manager role at Home Climates. We offer top wages and benefits to our employees with support and a clear path to achieve your maximum potential. If you are interested in becoming a part of our business family, start by following the link below and completing the instruction as directed. We promise you a prompt response and honest feedback. Check us out, visit our website, Career's Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Home Climates Click Below Position Purpose (Summary) The function of this position is to: Monitor and implement Home Climates‘ processes and procedures. Provide Technical support for the people in the field and act as a conduit when need to source additional information and resources to solve technical issues. Provide weekly evaluations and reviews of the production and support staff that provides feedback the individual/Home Climates performances towards reaching their respective goals and KPIs. Provide individual Coaching as required to train individuals on best ways to use Home Climates‘ resources and selling systems to meet the customer's needs. Run weekly training meetings to cover: Sales practices KPI reviews Performance acknowledgements and awards New products Objection handling Sales contests Safety Concerns Products issues Manufacturer's Training Act as a mentor to encourage individual growth. Motivate and encourage staff throughout Home Climates. Correct/modify/create/eliminate processes and procedures that fail to add value to Home Climates‘ services or business results. Service Manager Responsibilities/Duties/Functions/Tasks Customer service orientation, both internal and external. Understand and properly use the pricing system in making recommendations. Determine customer satisfaction with follow ups on all installation/services sold. Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes. Continuously improve knowledge of construction in general, and how Home Climates operates to benefit the customer. Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job. Establish goals, KPIs, and objectives for. The business Self Service technicians/ Plumbers CSRs along with a plan of action to attain or exceed set goals. Measure and report on the goals, KPIs, and objectives Hire and termination staff for the roles supervised. Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meeting the goals and expectations of the Company. Provide weekly Status updates to the owner. Regularly review and monitor progress against goals and seek assistance as needed. Communicate effectively with associates, superiors, vendors, and customers. Ask and obtain customer's referral and web recommendations. Possess superior interpersonal skills. Should be able to read and interpret blueprints and technical drawings and specification. Must be able to accurately list/order materials and supplies. Must be able to work under time and budgetary constraints and pressures. Efficiently manage his/her time and schedules. Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email. Must be capable of understanding client needs, and favorably influence their decision. Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. Clean, neat, professional appearance. Work and drive safely and be able to recognize and avoid dangerous situations. Adaptable to changing work schedules as the business dictates. Participate in the on-call rotation for emergency, after hours, weekend and holiday service requests. Other duties as assigned Check us out, visit our website, Career's Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Home Climates Click Below

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality -the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Park Services Supervisor is directly responsible for the upkeep of all facilities including the restrooms, buildings, and midways. This position is responsible for hiring, scheduling, daily placement, inventory, documentation, and addressing day-to-day issues and concerns. We are currently looking for a: Dutch Wonderland Park Services Supervisor Roles & Responsibilities: Supervisory Duties: · Supervise the daily operations of the Park Services team and any other assigned departments · Act as an approachable mentor and coach to all assigned team members · Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. · Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed · Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline. · Ensure that all required meal and other breaks are being given in accordance with PA law · Assist with team scheduling and timekeeping activities Departmental Duties: · Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards · Audit restrooms, eating areas, and overall park cleanliness · Perform whatever duties are necessary to ensure park cleanliness · Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.) · Maintain records of all work completed and safety inspections · Maintain high standards of performance for all assigned areas of responsibility · Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations. · Ensure that all team members have necessary supplies to successfully perform duties · Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation. · Courteously resolve guest questions and concerns, and assist with lost children · Ensure employees have necessary supplies to perform duties · All other duties and special projects assigned by leadership Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Education and Experience: · High School education preferred; equivalent work experience will be considered · 2+ years of previous Park Service, grounds, or housekeeping work experience desired · 1+ year of previous supervisory experience Requirements: · Must be at least 16 years of age to comply with PA Child Labor Laws · Ability to work flexible schedule, including evenings, weekends, and holidays, open to close · Ability to comply with all uniform policies · Must possess strong attention to detail and desire to keep park clean and presentable · Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals · Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines · Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Physical Requirements: · Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time · Ability to remain on feet for majority of the workday · Ability to remain sedentary for periods of time, while using a computer · Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more · Ability to consistently use hands to grasp, control, move objects/tools · Ability to see details of objects that are more than a few feet away Working Conditions: · Frequent exposure to all outdoor and indoor areas of the park · Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions · Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals · Subject to bloodborne pathogens; Proper PPE is required in these situations. · Subject to frequent interruptions and requests that may require reprioritization of activities Team member benefits: Working at Dutch Wonderland is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Palace Perks & Benefits: · Flexible schedule · Ability to cross-train and learn unique skills across various departments · Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off · Invitations to exclusive company-sponsored employee events throughout the season We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland! Apply today! Do not miss the chance to spark your career now!

Are you ready to take your career in management to the next level? Witmer Automotive LLC is looking for a full-time Service Manager who thrives on leadership and operational excellence. Ready to make an impact in York, PA? Join our team today! THE BASICS Pay: Earn between $75,000 and $95,000 annually, commission-only plus bonuses that reward your success. Benefits: After just 90 days, enjoy three weeks of vacation time to recharge and relax. Schedule: 7:30 AM-5 PM, Monday through Friday WHAT YOU'LL DO AS OUR SERVICE MANAGER You'll manage the shop's daily operations, ensuring everything runs smoothly and efficiently. You'll work closely with the shop foreman to keep the workflow organized, handle customer calls and concerns professionally, and assist with hiring and training new team members. Every day, you'll apply your management expertise to create a positive environment where employees thrive, and customers feel valued. OUR IDEAL SERVICE MANAGER Experience in management Experience in the automotive industry A bachelor's degree in business is preferred WHAT SETS US APART? At Witmer Automotive LLC, we're more than just an auto repair shop; we're a team dedicated to excellence in every aspect of auto service. Based in York, PA, we handle everything from tires to transmissions, gas engines to diesel engines, and sports cars to heavy-duty work vehicles. Our mission is to keep our clients' vehicles operating at peak performance with efficiency and trustworthiness. We've cultivated a workplace where hard work is recognized, and each employee contributes to making our shop a place we're proud to call home. When you join our team, you're not just getting a job; you're joining a family that invests in your success and supports your professional growth. TAKE THE NEXT STEP! Ready to lead with confidence? Apply now for the Service Manager position through our quick, mobile-friendly application-it takes just minutes to complete! Don't wait, your future in management starts today.

Drive Repairs. Lead the Crew. Keep Fleets Rolling! Your Impact - Big and Bold! The Parts & Service Center Manager takes charge of daily operations, championing a safe, profitable, and streamlined environment that empowers the team to deliver exceptional results every day. What a Day in Your Life Looks Like: Compliance: Drive excellence by ensuring the facility consistently follows national account programs for service work and turnaround times, applying standards to all customers unless otherwise directed. Communication: Elevate communication with internal and external customers through the creation and maintenance of efficient system reporting. Documentation: Keep revenue flowing smoothly by maintaining accurate paperwork and seamless paper flow to boost department profitability. Work Order Review: Take charge of reviewing all work orders, verifying quoted hours and materials, and stepping in to assist with service quotes when needed. Pre-Job Coordination: Collaborate closely with technicians before each job to ensure full understanding of quoted hours and repair scope. Scheduling: Lead daily communication with Service staff to expertly schedule units, adapting on the fly to meet customer expectations. Quality Control: Own the quality process by conducting thorough checks on completed units with techs and confidently signing off on work orders. Material Usage Review: Ensure optimal material use by reviewing completed work orders and promptly submitting paperwork to the materials department. Team Culture: Inspire a winning Parts team culture by defining clear job roles and streamlining order processing and shipping within 24 hours. Security: Safeguard the Parts & Service areas to maintain a secure, efficient workspace. Conflict Resolution: Quickly resolve parts shortages caused by allocation conflicts between Parts and Service. Training: Champion the training of the estimator/coordinator responsible for service coordination and parts sales, focusing on crystal-clear job descriptions. Inventory Management: Slash excess and obsolete inventory to keep stock lean and efficient. NCR Returns: Manage NCR returns meticulously, documenting monthly outcomes and ensuring credits are processed or justified. Inventory Planning: Lead the implementation and training of planners on JDE system for precise inventory management, with weekly usage reviews. Physical Inventory: Support the annual physical inventory process for Parts and Service departments to maintain accuracy. Stock Level Management: Ensure inventory levels are perfectly aligned with customer and regional facility demands. Safety Compliance: Be a safety champion by enforcing company and OSHA regulations, recommending improvements, and fostering a secure work environment. Safety Meetings: Lead brief, impactful weekly safety meetings, document key points, and coordinate OSHA training as required. Cleanliness & Organization: Maintain a spotless, 5S-standard workspace in the main shop and paint department every day. Capital Requests: Support the SR Director of Parts & Service in preparing timely capital requests and train backups to ensure continuity. Team Collaboration: Drive seamless collaboration between service and parts teams to crush department goals. Accounts Receivable: Manage parts order A/R with precision, ensuring credit card and invoice payments are processed promptly per accounting standards. Accounts Payable: Oversee A/P error processing to maintain smooth financial operations. Additional Duties: Tackle other assigned tasks with enthusiasm and professionalism. What You Bring to the Table: Degree: Preferred educational background relevant to the role. Supervisory Experience: Proven leadership skills managing teams and operations. Technical Expertise: Minimum 5 years of hands-on experience repairing trucks and trailers. Facility Management: Previous experience running a repair facility, ensuring smooth daily operations. Software Proficiency: Good working knowledge of Microsoft Office suite. Financial Acumen: Understanding of basic credit and collections processes. Self-Motivation: A true self-starter who takes initiative and drives results. Teamwork: Ability to work well with others and foster collaboration. Organizational Skills: Skilled at handling multiple projects and deadlines with excellent organizational abilities. Communication: Exceptional phone etiquette that represents the company professionally. Physical Requirements: Step into a dynamic office role where you'll stay engaged-seated for eight hours with the freedom to sit or stand as you work. Move around comfortably on level surfaces, reaching high and low above shoulder heights and below the waist to organize files and materials with care. Safe lifting skills are key as you occasionally handle files or computer printouts up to 25 pounds. Work in an active manufacturing plant environment where hands-on tasks keep you engaged! This role requires working in a non-climate controlled setting, with regular talking and listening. You'll frequently stand, walk, and use your hands to handle, feel, and reach as you complete your daily duties with precision Why Morgan? Because You Deserve the Best: With over 70 years leading the truck body industry, Morgan Truck Body is where innovation meets tradition. From electric vehicles to custom refrigerated units, we build it all - and we do it with passion and precision. See our story: A History of Morgan We offer: Competitive pay and full benefits package (medical, dental, vision, life)- your health matters 401(k) with company match - because your future matters Tuition reimbursement and leadership development to boost your career Paid holidays and vacation time - we know balance is key Exclusive discounts on footwear, eyewear, and safety gear- because we care about your safety Join a team where your impact is real, your growth is limitless, and your work fuels the future of transportation! What Drives Us at Morgan: At Morgan Truck Body, our shared values aren't just words on a wall - they're the heart of everything we do. They fuel our success, shape our culture, and guide how we show up for each other, our customers, and the future of transportation. We Celebrate PeopleWe recognize and value the individuals behind the build - the makers, thinkers, and problem-solvers who drive our success every day. We Lead with IntegrityDoing the right thing isn't optional - it's how we operate, always. Honesty, accountability, and respect guide every decision. We Deliver ResultsWe show up, step up, and get it done. Our commitment to performance means exceeding expectations and raising the bar - for ourselves and our customers. We Work with PassionWe love what we build - and it shows. From the factory floor to the front office, we bring energy, innovation, and pride to every product that rolls out of our doors. Ready to rev up your career? Check out our Careers Page and discover what Morgan Truck Body can do for you! At Morgan Truck Body, part of the J.B. Poindexter & Co. family, we're committed to building a workplace where everyone feels respected, supported, and empowered to succeed. We are proud to be an equal opportunity employer. We welcome and celebrate diverse perspectives and do not tolerate discrimination or harassment of any kind - regardless of race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This commitment applies to every part of your journey with us - from hiring and promotions to compensation, training, and beyond. Diversity drives innovation. Inclusion fuels our strength. At Morgan, everyone belongs. #LI-JK1

Job Description The Role: The Service Manager serves as a catalyst for the next wave of technicians, championing our core values of delivering unparalleled 5-star customer service and operational excellence. This role focuses on mentoring and coaching technicians while ensuring consistent adherence to company standards, particularly the Nexstar Service System. The Service Manager also provides administrative, technical, and customer support as needed, while instilling accountability to achieve departmental Gross Margin goals. Primary Responsibility Exceed customer expectations in all facets by leading the service team to complete jobs on time, within budget, and in alignment with company standards, while fostering personal growth, individual development, and overall team growth and success. Key Responsibilities Conduct monthly 1-on-1 sessions to review team member performance against established benchmarks. Strategically review calls on the dispatch board, collaborating with dispatch and the trainer to optimize assignments. Manage call-outs, scheduled time off, and personal time to align team availability with business needs. Enforce accountability related to attendance, punctuality, and adherence to company policies and guidelines. Maintain and update performance metrics on the dispatch board and communicate relevant information to dispatch. Review technician jobs daily, including timecards, revenue splits, and dispatch checkouts. Review callbacks weekly and collaborate with the team and trainer to complete recall documentation. Process bi-weekly payroll, including spiffs and commissions. Coordinate on-call coverage, including weekly reminders and support during extreme weather conditions. Lead weekly technical and Service System trainings to support skill development and leadership growth. Facilitate monthly L10 meetings to review departmental performance and address challenges. Provide managerial support to team members, including after-hours and weekend assistance as needed. Develop, post, and maintain annual on-call schedules. Partner with the trainer to identify development needs and execute targeted training plans. Collaborate with the Call Center Manager to resolve customer escalations, occasionally engaging directly with customers. Coordinate with supply houses for parts availability and pricing when necessary, assisting with customer estimates. Participate in interviewing and hiring technicians and apprentices. Commit to ongoing professional development through reading, training, and self-improvement. Attend offsite training as needed to stay current on industry best practices and trends. Experience Needed Leadership experience with a coach's mentality, capable of managing people and personalities in a high-expectation, customer-first environment. Proven ability to coach, mentor, and hold team members accountable to performance standards, service systems, and company values. Strong organizational skills with experience balancing operations, administrative responsibilities, and real-time problem solving. Effective communicator with the ability to collaborate across dispatch, training, call center, and leadership teams. Comfort working in a fast-paced, metrics-driven operation, using performance data to drive improvement and exceed goals. Commitment to continuous growth, rejecting mediocrity and embracing ongoing training and development. Top of Form Compensation $68,000 Base Salary. Monthly Bonus Opportunities. Work Schedule This is a full-time position, Monday - Friday, with hours based on business needs. Additional hours may be required depending on workload and demand. Benefits & Perks Company Sponsored Healthcare Package for employee (Open Enrollment begin on Start Date). Vision/Dental plan offered (Open Enrollment begins on Start Date). 3 weeks paid vacation (15 business days) (After 90 days). 6 paid holidays (After 90 days). 2 personal days (After 90 days). 1 weeks paid parental leave (After 1 year). 401 (k) retirement plan with up to 3.5% Match Company Contribution (After 1 year). Company Uniforms (Ordered on start day). ZayZoon On-Demand Pay Program. Complimentary Mattioni VIP Membership (After 90 days). Employee Discount (After 90 days). Fully Loaded Company Laptop. Company SWAG. Employee Referral Program. Ongoing Training. Company Events. Named Top Workplace by Philadelphia Inquirer in 2023 & 2024. Think you need to know the difference between a heat pump and a furnace to manage our service team? Think again. We're not looking for someone who can fix a water heater - we're looking for someone who knows how to lead people who can. If you've thrived managing teams in fast-paced, customer-focused environments like hospitality or logistics, you may already have what matters most. Trade experience? Not required. The ability to build trust and communicate clearly? Non-negotiable. Read the full story to discover how your skills translate to our industry: ************************************************************ Candidates must be able to pass a drug and background test (honesty policy is appreciated) and have an insurable driver's record.

Franklin & Marshall College is recruiting for a full-time Circulation Services Supervisor. Job Details: * Classification: Full-time, Non-Exempt * Schedule: 35 hours. Semester: 11 A.M.-7 P.M. Breaks: 8:30 A.M. - 4:30 P.M. * Reports to: Content Services Librarian * Department: College Library * Approved Hourly Rate: $20.14/hour Job Description: The Circulation Services Supervisor oversees operations of the library's circulation and course reserves processes, manages a large team of student assistants, and maintains the library's physical collections. The supervisor identifies best practices, establishes priorities, manages processes, interprets policies and works collaboratively to maintain an exceptional level of customer service and organization. Essential Functions: * Hire, train, and supervise student assistants each academic year to staff the library's circulation desk. This includes operation of the integrated library system and stacks maintenance for the general collection of books and media. Responsible for assuring students are trained to provide exceptional customer service. * Process all overdue and recall notices and user replies, student billing, and subsequent adjustments for the college library. Track payments due and send invoices, notifying the Business Office as necessary. Respond to queries from students, their parents, and employees about overdue notices and their accounts in a timely and professional manner. * Facilitate day-to-day supervision in circulation and provide training to other library staff as needed in these functions. * Collaborate with others in Circulation and Content Services to review, update, and implement policies, procedures, and workflows. * Maintain accurate usage and headcount statistics for library reporting. * Respond to inquiries regarding overdue books borrowed from other college libraries, and track overdue books borrowed from F&M libraries by other colleges. Help ensure books are returned or the College is properly compensated for lost books. * Configure and set up the integrated library system to assure proper borrowing for all patrons, and be aware and knowledgeable of upgrades for the system. Run statistical, collection maintenance and overdue item reports in the system for various departments in the libraries. * Assist in maintenance and space planning for the physical collections of the College Library. * Process and maintain the collection of physical course reserves. * Contribute to the overall success of the Franklin & Marshall College Library by performing other essential duties and responsibilities as assigned. Requirements: Minimum Qualifications: * Bachelor's Degree or equivalent combination of experience and training. * At least 1 year of related administrative experience. * At least 1 year of customer service experience. * At least 1 year of experience working in a library setting. * Excellent oral, written, interpersonal communication skills. * Proficiency in Google Suite Products (Docs, Gmail, Sheets, Slides, Drive). * Evidence of a commitment to community and belonging. * Successful interview. * Successful completion of background checks. Preferred Qualifications: * Prior experience with OCLC's WorldShare Management Services. * 2 or more years of related administrative experience. * 2 or more years of experience working in a library setting. * 1 or more years of supervisory experience. Additional Information: Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, and verification of credentials. The College will coordinate these verifications. Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events. To learn more about our Benefits, please visit our Benefits Page. Franklin & Marshall College is committed to having an inclusive campus community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the College does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran's status, genetic information, family or marital status, sexual orientation, or any other protected class. Application Instructions: All submitted materials must be submitted via this online process. We regret we are unable to accept applications or resumes submitted via mail, email, or fax. As you are submitting your application via this online process, please ensure that you provide an accurate email address. You will then receive an acknowledgment indicating that your application materials have been received. Individuals who need accommodations due to a disability in order to submit an application or attend an employment interview should contact Human Resources at **************. If you experience difficulty submitting your resume or cover letter, please CLICK HERE for assistance. If you have previously applied online to a position at Franklin & Marshall College and want to check on your submission or make changes, please CLICK HERE to log back into your account.

Replies within 24 hours At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED: Receives direction and training from Regional Manager as to the specific procedures and assignments. EDUCATION LEVEL REQUIRED: High school diploma; some college or degree preferred. EXPERIENCE REQUIRED: 1 - 2 years' managerial experience preferred, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.

Job DescriptionService Manager - Wyomissing ABOUT HONEYGROWhoneygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. Yet it's our key ingredient - our team - that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. At honeygrow, creating and building a distinctive brand is in our DNA. As a company on the cusp of substantial growth, we are looking for like-minded individuals who share our passion and values to join us in shaping the future of honeygrow. We invite you to be a part of our story and contribute to our journey as we continue to redefine the fast-casual dining experience. honeygrow's success depends on our people. Our restaurants can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We believe that a commitment to uncompromising values and integrity should always support our decisions and actions as we pursue our goals. The following Core Values will guide our team as we move forward: Work hard at work worth doing Your work directly betters people's lives and happiness Enlighten each other to enlighten our guests Always be learning, always be improving Be mindful of your surroundings Exceed expectations BENEFITS: Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually. Holiday Closures: Closed on Thanksgiving, Christmas, New Year's Day, Memorial Day, Fourth of July, and Labor Day. Financial Wellness: 401(k) with company match and free financial wellness counseling Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees. Rewards: Achieve your work goals and get gift cards to popular retailers. Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels. Meal Benefits: Free shift meals and discounts on meals and drinks on your days off. Competitive Pay: Earn competitive wages plus tips, with instant access to your earnings via DailyPay. Performance Reviews: Annual performance reviews with merit increases for qualifying employees. Referral Bonus: Earn up to $500 for referring a friend. Anniversary Gifts: Celebrate your work anniversaries with special gifts. Career Growth: Opportunities for advancement and training in culinary and hospitality. ROLES + RESPONSIBILITIES: Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points. Strive to be a honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and honeygrow. Support the General Manager in teaching the team how to be top performers empowered to achieve hg Standards. Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow. Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level. Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations. Actively train, coach, and develop all employees with patience and diligence. Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality. Ensure that we follow all the food safety guidelines and procedures. Effectively supervise scheduled shifts. Uphold the restaurant to hg facilities standards and lead the restaurant's preventative maintenance plan. Complete facilities and food safety processes, including but not limited to completion of opening/closing checklists, line checks, and daily/weekly cleaning checklists. REQUIREMENTS: Must be at least 18 years of age. Must be able to meet the scheduling needs of the restaurant. Strong food prep experience. ServSafe Certification preferred. Previous training experience preferred. Minimum one year of restaurant experience. PHYSICAL REQUIREMENTS: Must be able to stand and walk for extended periods. Must be able to lift and carry up to 50 pounds. Must possess close vision, distance vision, and peripheral vision. Must be able to frequently bend, stoop, and reach. Must have dexterity to handle kitchen equipment. Must be comfortable working near open flames. Must be able to work in a fast-paced environment with hot and cold areas. Must be able to work in tight spaces. Must be able to work and communicate effectively in an environment with high noise-levels. honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to ****************. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.Pay or shift range: $17 - $18.25 per hour + tips The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Over the last 3 months, Service Managers at this location are earning an average of $2.47 per hour in tips!