Customer service manager jobs in Roanoke, VA - 346 jobs

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Roanoke. Find out why we're the #1 financial services company to grow YOUR career. Apply today. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Training Schedule: Training class will be for 8 weeks, 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date. We're open from Sunday - Saturday, 7:00 am - 8:00pm (EST). Your regular work schedule will be based on business need and will include working a weekend day and some holidays. Job Location: 7711 Plantation Rd Roanoke VA 24019 @RWF22 Posting End Date: 11 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job DescriptionBenefits: Travel opportunities Life insurance 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Operations Manager High-Performing State Farm Agency Location: Lexington, VA (with travel between two offices in the Shenandoah Valley) Compensation: $75,000 $100,000 annually (based on experience and qualifications) About Us: We are a top-performing, growth-oriented State Farm agency with two thriving locations serving thousands of households across Virginia. Our team has earned industry-leading results through exceptional service, high standards, and a relentless commitment to excellence. As we continue to grow, we are seeking an experienced and highly motivated Operations Manager to help scale our business, enhance accountability, and strengthen operational performance. Position Overview: You will be the key driver of day-to-day business operations ensuring our team, systems, and processes all function seamlessly. This individual will directly manage 1520 licensed sales and service agents and serve as the primary link between agency leadership and team members. You will report directly to the Agency Owner and act as the implementer of the agencys strategic vision, executing ideas into action while maintaining a culture of accountability, productivity, and operational excellence. Key Responsibilities: Oversee daily operations of two high-volume agencies, ensuring consistent execution across sales, service, and administrative functions. Lead, coach, and hold accountable a team of 1520 licensed agents. Conduct performance reviews, monitor key metrics, and address underperformance constructively and professionally. Manage contact with recruiter, onboarding, and benefit programs. Handle personnel matters objectively and maintain a healthy, professional team culture. Track and analyze daily performance data including outbound calls, quotes, sales conversions, customer retention, and marketing sources. Execute the Agency Owners strategic priorities by developing and maintaining efficient systems, workflows, and accountability structures. Leverage Salesforce, Microsoft Excel, and CRM reporting tools to manage data accuracy, performance dashboards, and process automation. Conduct daily and weekly team meetings, ensuring alignment with agency goals. Facilitate productive communication between the owner and staff. Address team challenges proactively while keeping the owner informed of key developments without requiring their daily involvement. Maintain operational compliance and ensure all team members are current with licensing and continuing education requirements. Foster an environment of mutual respect, accountability, and performance balancing empathy with results. Qualifications: Bachelors degree required (Business, Management, Finance, or related field preferred). 5+ years of experience managing operations or teams in a sales, insurance, or financial services environment. Demonstrated experience in leading people, managing performance, and fostering accountability in a results-driven culture. Advanced proficiency in Microsoft Office, Outlook, and Salesforce (or similar CRM platform). Exceptional organizational, communication, and leadership skills. Strong ability to prioritize, delegate, and execute multiple initiatives simultaneously. Willingness to obtain insurance licenses within the first 90 days. Integrity, professionalism, and discretion when managing confidential information and employee issues. Ideal Candidate Traits: A natural leader and implementer who thrives on structure, clarity, and results. Decisive and composed able to make sound decisions under pressure. Comfortable serving as the buffer between ownership and staff ensuring the team is managed, not micromanaged. A strategic executor who can translate big-picture vision into daily process. Not afraid to hold people accountable and have tough conversations when needed. Resourceful, organized, and proactive someone who doesnt wait to be told what to do. Excited by a fast-paced, growing business where performance and culture both matter deeply. Why Join Us: Opportunity to work directly alongside a top 50 nationally ranked State Farm Agency Owners in a proven, high-performance environment. Be part of a team where your leadership directly shapes the agencys growth and culture. Competitive compensation with performance-based growth potential. Strong long-term career opportunity within a respected brand and entrepreneurial organization.

Store - LYNCHBURG, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

JOB DESCRIPTION Count on me - We know what to do, we make it easy, we do our part and we care! Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities: · Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience · Greet each customer and uses his or her name whenever possible · Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together · Check the bottom of every cart and under all baby seats for items before completing an order · Follow correct bagging procedures for the correct use of bags by type · Scan customers' order and handles the payment transaction, per standard practice · Avoid personal conversations with other associates when customers are present · Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers · Follow procedures for refunds and error correction · Make every attempt to maintain accurate cash control · Follow procedures and performs overrides · Identify customers needing assistance and offers to take the customer's order to their car · Maintain alertness and calls for assistance when needed to service customers per service standards · Check prices quickly and accurately · Is courteous and helpful to other associates · Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code · Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice · Ensure work station and front end area of the store has a neat and clean presentation · Report any register malfunction to the Customer Service Manager or MOD · Ensure the MVP savings center KIOSK is filled with paper and properly working · Adhere to all company guidelines, policies and standard practices · Observe and correct all unsafe conditions that could cause associate or customer accidents · Notify QA of any cleaning issues or maintenance required on front end · Successfully complete computer based training (CBT) and training aid courses · Perform all other duties as assigned Qualifications: · High school graduate or equivalent preferred · Effective communication and customer service skills · Ability and willingness to learn multiple tasks and technical requirements of the job · Ability to perform the technical requirements of cashier and service center · Must meet minimum age requirements to perform specific job functions · Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: · Ability to use computers and other communication systems required to perform job functions · Perform repetitive hand and arm motions · Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion · Pull or push up to 75 lbs. on occasion · Stand 100% of the time, frequently walking short distances · Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners · Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator · Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level · Meet established volume activity standards for the position · Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time · Have sufficient visual ability to check ID cards, checks, invoices and other written documents · BOTTLES where applicable: Move empty bottles and containers from the front end to the back room 08/24/2021: Change in job code from 406/407 to SF job code 1300434

**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! **About this role:** Wells Fargo is seeking an Associate Customer Service Representative Everyday Banking in **Roanoke** . Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. **In this role you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Regularly receive direction from supervisor and escalate questions and issues to more senior employees + Interact with team on basic information, plus internal or external customers **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must be able to attend full duration of required training period + This position is not eligible for Visa sponsorship + Ability to work additional hours as needed + Schedule may be eligible for a shift differential under the terms of the shift differential policy + Must work on-site at the location posted **Training and Schedule:** + You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. + Training class starts on 02/02 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. + We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. + Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. **Compensation:** + Starting rate $20.00 per hour **Posting Location(s):** + 7711 Plantation Rd Roanoke VA 24019 @RWF22 **Posting End Date:** 18 Jan 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-510300

Description of the role: The Service Manager at Berglund Luxury Roanoke specializes in imports and is responsible for overseeing the service department and ensuring the highest standards of customer satisfaction, efficiency, and profitability. This role requires exceptional leadership and management skills, as well as a strong background in dealership service management. Responsibilities: Manage the daily operations of the service department to ensure the operation runs smoothly and meets or exceeds targets. Lead, motivate, and support a team of technicians and service advisors. Drive the department's financial performance by increasing customer pay, maximizing hours per repair order, and managing inventory efficiently. Ensure high levels of customer satisfaction by addressing customer concerns, resolving issues, and maintaining strong relationships. Collaborate with parts and sales departments to streamline operations and communication. Implement and enforce company policies and procedures. Train and develop service department staff. Requirements: Prior experience as a Service Manager in an automotive dealership. Technical proficiency and understanding of import vehicles. Strong knowledge of automotive service processes and procedures. Excellent leadership skills to motivate team and maintain a positive work environment. Strong problem-solving and decision-making abilities. Detail-oriented with a focus on quality and efficiency. Proficiency with computer systems and service management software. Benefits: Competitive compensation package. Opportunity for career growth and advancement within the company. Health, dental, and vision insurance. 401(k) retirement plan. Paid vacation and holidays. Employee discounts on vehicle purchases, parts, and service. About the Company: Berglund Automotive, family owned and operated for over 50 years, is a trusted member of the communities we serve in Southwest Virginia. With 10 locations and 20 automotive brands, we are dedicated to delivering quality service to customers and providing a rewarding workplace for our employees recognizing that their success drives our continued excellence. Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

Temp Chase Staffing is NOW HIRING for a General Service Manager for an excellent company in the Roanoke Valley!! Pay Range $80K - $95K/ Year Salary Overseeing the day-to-day operations of the company, ensuring that it runs efficiently and profitably. Developing and implementing long-term business strategies and goals to drive growth and profitability. Hiring, training, supervising, and managing service department staff, including technicians, mechanics and helpers. Ensuring staff are trained, motivated and equipped to perform their duties efficiently. Building and maintaining strong relationships with clients, ensuring customer satisfaction, and addressing any concerns or issues. Interacting with clients to understand their boiler service needs, addressing inquiries, and ensuring a high level of customer satisfaction. Possessing an understanding of boiler systems or related mechanical construction experience and technical knowledge to provide guidance and support to technicians when troubleshooting or complex issues arise. Developing and executing sales and marketing strategies to acquire new clients and expand the customer base. Overseeing the maintenance and repair of company equipment and fleet vehicles. Providing regular reports to senior management or stakeholders on the company's performance and progress towards goals. Managing client contracts, agreements, and negotiations. Identifying new business opportunities, partnerships, or markets to expand the company's reach. Building relationships with suppliers, industry associations, and other relevant organizations. Being available for emergency service calls and managing response teams for urgent issues. EXPERIENCE REQUIRED: Minimum 3 years' experience with HVAC/ Boiler Service and Management. Trained in OSHA 10 or 30 If you are qualified and interested in applying for this opportunity, please send your resume to roanoke@chasestaffing.com or call our office at 540-265-3870 to discuss further. CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location. #INDVA01

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like? Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day: * Monitoring branch scheduling and ensuring pest tech routes are successfully completed * Ensuring regulatory compliance and safety standards are met or exceeded * Responding to customer concerns, including resolving cancellation requests * Inspecting and evaluating the performance of Pest Technicians * Monitoring and maintaining inventory levels of pest control products * Facilitating continual training of local sales and service teams What do I need to be successful? * An associate's degree (A four year degree is highly desirable) * Must possess a valid driver's license from state of residence * Having 1-2 years of related experience is very helpful, but not required * Willingness to relocate is highly desirable * You are able to effectively lead and motivate others * You have strong communications skills - impersonal, written, presenting * You are good at problem solving and coming up with practical solutions * You are able to build rapport easily and establish trust with customers and employees * You are detailed oriented and understand the importance of safety * You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service * Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team. * Comprehensive training and licensure, all paid by the company * Company vechicle, gas card, cell phone, and laptop * Highly competitive compensation * Opportunities for advancement and career growth * Medical, dental and vision coverage + discounts on Terminix brands * Short/long-term Disability and Life Insurance * Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Job Description Company: Protos Security Job Title: Service Manager Reports To: Sr. Director of Service Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK. We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place. Position Summary Provides leadership and accountability for assigned Service Department personnel; ensures delivery of quality services; drives company programs, focuses on profitability and client service. The Service Manager will be based in the Roanoke, Virginia Service Center and will report directly to the Director of Service Operations. Essential Duties & Responsibilities All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. Ensures the delivery of high-quality customer service through regular direct instruction of Senior Service Agents and Service Agents, evaluates service quality, and initiates corrective action as necessary. Meets regularly with client representatives for status updates and addresses any actual or potential problems; supports client start-ups; carries out security planning, assessments, and surveys; creates and implements plans of action/correction to identified deficiencies. Meets regularly with Protos Management Team to establish/maintain cross departmental communication and direction. Analyzes operational and financial indicators to continuously improve Portfolio performance. Make necessary adjustments to portfolio balance as it relates to workload and employee capabilities as to benefit the organization. Plans, assigns, and directs work; trains and develops high caliber staff in coordination with the Director of Service Operations. Additional duties as directed by management. Qualifications & Experience Bachelor's degree Preferred. Degree from an accredited four-year college or university in Business, Marketing, or Criminal Justice preferred. Additional Qualifications Previous experience managing a department required. Previous experience servicing client/customer accounts. Experience in account or portfolio management with high-touch service required. Proven leadership skills with the ability to influence, empower, encourage and inspire a team. Demonstrated ability to drive results. Highly personable with excellent customer service skills. Ownership of customer relationships. Excellent written and verbal communication skills. Advanced knowledge of basic office applications and ability to learn new proprietary software. Strong problem-solving and analytical skills. Excellent prioritization and time management skills. Strong collaborative and leadership skills. Process driven, detailed oriented and highly organized. Strong organizational and planning skills Excellent time management skills and ability to multi-task and prioritize work Why You'll Love Working With Us At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect: Purpose Driven Work - Every role contributes to building smarter, more secure environments Growth Opportunities - Mentorship, cross functional projects, and career development Collaborative Culture - Open communication, respect, and team first thinking People First Values - Inclusive culture and generous employee support Benefits Include: Competitive compensation + yearly bonus opportunity Health, Vision, Dental, and Life Insurance Employee Assistance Program FSA / HSA 401(k) with employer contribution Excellent Paid Time Off (24 days) Collaborative work environment (and great coffee!) Travel: Overnight travel, while not often, may be required. Travel is expected to be less than 10%. Position Type: Full-time, Exempt Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The atmosphere is consistent of a professional office setting with normal to busy support center activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

Chase Staffing is NOW HIRING for a General Service Manager for an excellent company in the Roanoke Valley!! Pay Range $80K - $95K/ Year Salary Overseeing the day-to-day operations of the company, ensuring that it runs efficiently and profitably. Developing and implementing long-term business strategies and goals to drive growth and profitability. Hiring, training, supervising, and managing service department staff, including technicians, mechanics and helpers. Ensuring staff are trained, motivated and equipped to perform their duties efficiently. Building and maintaining strong relationships with clients, ensuring customer satisfaction, and addressing any concerns or issues. Interacting with clients to understand their boiler service needs, addressing inquiries, and ensuring a high level of customer satisfaction. Possessing an understanding of boiler systems or related mechanical construction experience and technical knowledge to provide guidance and support to technicians when troubleshooting or complex issues arise. Developing and executing sales and marketing strategies to acquire new clients and expand the customer base. Overseeing the maintenance and repair of company equipment and fleet vehicles. Providing regular reports to senior management or stakeholders on the company's performance and progress towards goals. Managing client contracts, agreements, and negotiations. Identifying new business opportunities, partnerships, or markets to expand the company's reach. Building relationships with suppliers, industry associations, and other relevant organizations. Being available for emergency service calls and managing response teams for urgent issues. EXPERIENCE REQUIRED: Minimum 3 years' experience with HVAC/ Boiler Service and Management. Trained in OSHA 10 or 30 If you are qualified and interested in applying for this opportunity, please send your resume to roanoke@chasestaffing.com or call our office at 540-265-3870 to discuss further. CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location. #INDVA01

Job Title: Service Manager Mission: To lead the industry in consistently meeting or exceeding our customers' expectations in the pursuit of profitable growth. Values: To protect our integrity first To promote ingenuity and challenge everything To develop people To pursue excellence SUMMARY: Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Leads the department consistent with Vanguard Mission Statement and Core Values. ESSENTIAL DUTIES: Include the following. Other duties may be assigned. Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Produces and maintains reports required by GM and Service Director as well as the OE provider. Attends managers meetings and hold regular meetings with department staff. Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys. Strives to maintain a strong culture of harmony and teamwork both interdepartmentally as well as with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA, CSA, Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Directs and schedules the activities of all department employees. Facilitates and/or conducts job specific training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on critical parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks. Maintains a process for periodic spot checks of completed jobs for thoroughness and quality. Ensures department tooling is in safe and working order and meets requirements of new products. Ensures that the work areas and customer lounge are kept clean and safe. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance in accordance with Certified Uptime standards. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer concerns immediately and according to dealership's guidelines including full responsibility of Customer Experience Management survey platform to ensure the highest level of customer satisfaction. Acts as lead for facility safety meetings. Hold monthly safety meeting and address any pending or potential safety concerns. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES: Perform formal personnel evaluations for all employees with in Service department. Regularly evaluate strengths and areas of opportunity for staff in Service department. Develop clearly defined training paths and actions plans for each employee. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required, Bachelors Degree preferred.

Employment Status:Full time Shift:Variable Hours (United States of America) Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R157361 CAFE DINING SERVICES MANAGER (Open) How You'll Help Transform Healthcare:The Manager, Dining Services provides leadership and operational management for assigned dining services operations, ensuring high levels of customer satisfaction, regulatory compliance, financial stewardship, and employee engagement. Promotes a positive, service-oriented work environment aligned with departmental and organizational goals. The Manager, Dining Services Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations) Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives Participates in departmental and system-wide projects, performance improvement initiatives, and policy development Maintains confidentiality of patient, employee, and operational information What We Require: Education: High School Diploma or GED. Experience: Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment. Licensure, Certification, and/or Registration: none. Life Support: N/A Other Minimum Qualifications: Strong leadership, organizational, financial, problem-solving, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and operational systems. Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments. This job description is intended to provide a representative summary of the major responsibilities and qualifications for this position. Incumbents may be asked to perform additional job-related duties as needed. Recruiter: TAMIKA RICKMAN Recruiter Email: **************************** For more information, contact the HR Service Center at **************. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at ************, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: ******************************************************************* Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training

Service Manager - Voice (MSS Division) Travel: ~25% (Company vehicle provided) ABOUT MCA Mobile Communications America (MCA) is your trusted advisor for wireless communications, data, and security solutions. We help organizations enhance safety, security, and efficiency through innovative technology and exceptional service. With over 65,000 customers nationwide and partnerships with leading manufacturers, MCA is the largest Motorola partner in the U.S. POSITION OVERVIEW: MCA is seeking an experienced Service Manager to support our fast-growing Voice (MSS) division. In this role, you will manage service operations across four MCA locations in Southwest Virginia and neighboring areas of West Virginia, ensuring outstanding customer service, streamlined processes, and accurate performance tracking. We're looking for a proven leader who thrives on driving operational excellence, mentoring teams, and delivering exceptional customer experiences. WHAT YOU WILL BE DOING: * Service Operations Management: Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting established KPIs and SLAs. * Team Leadership: Lead, train, and mentor a team of service technicians and support staff, fostering a culture of continuous improvement and professional development. * Customer Relations: Serves as the main point of contact for customers. Build and maintain strong relationships with clients, addressing their needs to enhance customer satisfaction. * Troubleshooting and Problem Resolution: Handle escalated service issues and work to resolve them promptly. * Performance Monitoring: Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement. * Training and Development: Organize and conduct training sessions to ensure that all team members are knowledgeable about products, services, and best practices. * Collaboration: Work with other departments, such as sales and technical support, to ensure seamless customer experience. WHAT YOU WILL BRING TO THE TEAM: * 3-5 years of experience in service management or a similar role. * A bachelor's degree in business administration, management, or a related field is preferred. * Strong communication, problem-solving, and team leadership skills. * Proficiency in service management software and Microsoft Office Suite. * Ability to manage customer relationships and resolve issues in a timely manner. WORK LOCATION: This is an onsite position. Candidates must reside within MCA's Southwest Virginia footprint, with preference for those near Wytheville, VA. TRAVEL REQUIREMENTS: Approximately 25% travel, including occasional overnight stays. A company vehicle will be provided for business use. Valid driver's license required. PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside and outside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 30 pounds, and frequently position self to maintain computers or other equipment as needed. DIRECT REPORTS: Yes - you will lead a team of service professionals. WHY MCA? We value Service, Growth, Teamwork, and Safety. As a Military Friendly Employer, we proudly employ over 250 veterans. Join MCA and enjoy competitive pay, comprehensive benefits, and a culture that values both hard work and fun. Benefits include: * Medical, Dental, Vision * 401(k) with company match * Paid Time Off & Holiday Pay * Education Incentives * And more! Ready to join a team that puts service first? Apply today and become part of the MCA family! Mobile Communications America, Inc., is proud to be an Equal Opportunity workplace and an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together." #LI-KR1

Job Description Virginia Tech Foundation, Inc. (VTF) is a nonstock corporation established in 1948 for the sole purpose of managing the endowment and real estate portfolio of Virginia Tech, now valued at $3.0 billion. VTF exists and operates as a separate, independent entity with its own officers and governing board - managing, investing, and distributing private resources to advance Virginia Tech's mission and its strategic priorities. Virginia Tech Corporate Research Center, Inc. (VTCRC), in all its locations, is where education meets business. VTCRC is a place and a paradigm at work within an ever-changing landscape, wherever Virginia Tech is present. VTCRC is the wholly owned for-profit subsidiary of VTF. Position Summary: The Innovations Services Manager ensures the delivery of high-quality founder experiences, programs, and daily operations for the Virginia Tech Corporate Research Center (VTCRC) broadly and within the Entrepreneur Resource Center (ERC) specifically. This role oversees onboarding for founders and coworking members, manages logistics for ERC programs and events, maintains the ERC's coworking and community spaces, and activates the Startup Space digital platform to support community engagement. The Manager supervises a part-time Innovation Services Coordinator and collaborates closely with ERC teammates-including the Program Operations Manager, Business Development Manager, and Marketing-to ensure seamless execution of programs and a welcoming, well-run ERC environment. This role plays a central part in creating an energizing, founder-centric experience and positioning the ERC as a “home base” for early-stage innovators. Role & Responsibilities: Founder & Member Onboarding Coordinate onboarding for founders, startups, faculty innovators, students, and coworking members. Provide clear orientation to ERC programs, resources, and expectations. Maintain accurate profiles and engagement records in Startup Space and internal systems. Facilitate introductions to mentors, service providers, and partners as appropriate. Program & Event Coordination Manage logistics for ERC programs, workshops, Founder Series sessions, and community events. Oversee scheduling, communications, registration, room setup, materials preparation, and day-of support. Coordinate with Marketing and Program & Data Ops to ensure visibility and accurate reporting. Support Senior Manager in ensuring high-quality, branded, program execution. ERC Space Operations & Member Experience Oversee daily coworking and shared-space operations to ensure a clean, ready, and welcoming environment. Serve as a consistent point-of-contact for coworking members and ERC participants. Coordinate facility needs with VTCRC Facilities and ensure supplies and resources are maintained. Track space utilization trends and support implementation of ERC usage policies. Digital Community Management (Startup Space) Maintain accurate and up-to-date program listings, announcements, reminders, and resources. Support member engagement through prompts, updates, and content in collaboration with Marketing. Respond to inquiries or route questions to the appropriate team member. Upload success stories, opportunities, and event content to support community visibility. Internal Community-Building & Engagement Support Coordinate casual community-building opportunities such as coworking activation days, coffee chats, and meetups. Surface community needs and opportunities to the Senior Manager for potential programming. Support peer-to-peer networking and connections among founders and tenants. Team Coordination & Supervision Supervise and assign daily tasks to the part-time Innovation Services Coordinator. Provide training, guidance, and workflow management for the Coordinator. Collaborate with Program Operations on attendance tracking, data needs, and reporting. Work with the Business Development Manager to support prospective tenant visits and onboarding. Provide Marketing with logistics details, visuals, and success stories. Qualifications: Required Bachelor's degree in business, communications, hospitality, project management, human-centered design, or related field. 2-4 years of experience in program coordination, event logistics, community management, customer experience, or similar roles. Strong organizational and multitasking skills. Excellent interpersonal and communication skills with a service-oriented approach. Comfort using digital platforms, community tools, and productivity systems. Ability to support occasional early-morning or evening events. Preferred Experience in coworking environments, startup support organizations, higher education, or innovation hubs. Familiarity with design thinking or service design principles. Experience with digital community platforms (e.g., Startup Space). Interest in early-stage entrepreneurship. Core Competencies Customer experience and hospitality Event and program coordination Organization and time management Collaboration and communication Operational problem-solving Adaptability and initiative Community-building Physical Requirements Ability to move furniture or materials for event setup. Ability to stand or walk for extended periods during events. Ability to lift up to 25 lbs occasionally. Ability to work evenings or weekends as needed for event execution Physical Requirements: Light lifting ( Standing Sitting Bending Moderate lifting (20-50 lbs.) Lifting Walking Climbing Heavy lifting (>50 lbs.) Reaching Repetitive motion Pushing/pulling Other, specify:

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (must have or be able to obtain) Life and Health license (must have or be able to obtain) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Why This Role Is Critical As the need for nuclear energy grows, the future couldn't be brighter. Join our vital mission to create lasting solutions for our planet's greatest challenges. In this role, you are ready to shape the future of clean energy and make a long-lasting global impact. With us, anticipate engaging and challenging projects that deliver innovative solutions and value-added technologies helping power more than 38 million North American homes. What You'll Do Day-To-Day Develops and adapts plans and priorities to address business and operational challenges. Optimizes workload, validates demands for method/process improvements so that a competitive level of efficiency is reached. Defines the required level of skills and implements hiring and development initiatives so that the section reaches the required level of performance and skills necessary to carry out company objectives. Proposes and implements a budget and cost reduction improvements to reach financial objectives. Directs all work in accordance with approved standards, policies, procedures and quality plans. What You'll Bring Bachelor's Degree in related field Minimum of 10 years related experience or equivalent work experience in lieu of degree. Technical expertise in nuclear plant maintenance. Deep understanding of NRC (Nuclear Regulatory Commission) standards. Excellent communication skills to work effectively with all levels of staff and management, vendors and customers. Demonstrated leadership ability to manage multiple tasks and projects through subordinates. Good problem identification and problem resolution skills. Total Rewards Package Salary: $130,000-$176,000 and may also include annual incentives and performance bonuses. The base salary range is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. Health & Wellness: Multiple medical plan options, dental & vision coverage, life insurance, long- and short-term disability, and optional supplemental plans (critical illness, accident, hospital indemnity, dependent life). Retirement: 401(k) with employer match. Paid Time Off: Up to 3 weeks of vacation, 8 sick days, and 13 paid holidays annually. Extra Perks: Lifestyle spending account, employer paid mental health support, education reimbursement, professional development opportunities, adoption assistance, parental leave, and employee assistance programs. About Framatome Framatome has been shaping the future of nuclear energy in the U.S. for more than 60 years. Framatome Inc. is headquartered in Lynchburg, Virginia, with more than 2,400+ employees across North America supporting nearly every nuclear plant in the nation. From our facilities in Virginia, Washington, North Carolina, Pennsylvania, Massachusetts and beyond, we deliver outage services, advanced nuclear fuel technologies, and next-gen reactor innovations that keep the lights on. At Framatome, you will join a global team committed to creating reliable, carbon-free energy. Here, you can: Solve complex nuclear challenges that directly impact the climate. Build your career through technical fellowships, leadership roles, and global opportunities. Do your best work in a culture that values safety, innovation, and well-being. Framatome is an Equal Opportunity / Affirmative Action Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Offers are contingent on background check and drug screen (where applicable). Positions may involve access to information subject to U.S. export control regulations; applicants must meet eligibility requirements (see DOE 810 Appendix A).

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter's responsibilities for supervising Family Services Supervisors and managing the direct services program performance. General Work Tasks (Illustrative Only) - Supervises social workers, assistants and others; Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult or dangerous cases; Interprets the program to other agencies and to the public; and Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Minimum Qualifications: Preferred Qualifications: Special Requirements: Special Instructions to Applicants:

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter's responsibilities for supervising Family Services Supervisors and managing the direct services program performance. General Work Tasks (Illustrative Only) - Supervises social workers, assistants and others; Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult or dangerous cases; Interprets the program to other agencies and to the public; and Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Minimum Qualifications: Preferred Qualifications: Special Requirements: Special Instructions to Applicants:

Join Alleghany Highlands Community Services as a Full-Time Substance Use Disorder Services Supervisor in Covington and play a pivotal role in transforming lives. This onsite position allows you to lead a dedicated team, driving impactful treatment programs that embody our core values of empathy and excellence. Experience the satisfaction of making a real difference in your community while promoting a person centered approach. Collaborate with professionals who share your commitment to integrity and high performance, fostering an environment of support and growth. Your expertise will not only enhance service delivery but also inspire innovation in substance use treatment. This is an exciting opportunity to elevate your career while directly contributing to positive change. As a team member, you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. We invite passionate individuals to apply and be part of our mission to improve community health and well-being. Let us introduce ourselves For over 40 years, AHCS has been the primary public behavioral healthcare provider in the Alleghany Highlands area, offering services to adults and children with challenges related to mental health, substance use, and developmental disabilities. What would you do as a Substance Use Disorder Services Supervisor As a Full-Time Substance Use Disorder Services Supervisor at Alleghany Highlands Community Services in Covington, you will play a crucial role in enhancing the quality of mental health and substance use outpatient services. This position involves both administrative and clinical supervision, ensuring that staff deliver outstanding care while adhering to established protocols. You will be responsible for planning, organizing, and monitoring services, as well as providing direct outpatient therapy and facilitating group sessions. Staying organized, you will maintain comprehensive electronic records for your client caseload, including treatment plans and evaluations. Additionally, you'll handle Medicaid authorizations to support clients with insurance coverage. Your participation in agency committees and state or local workgroups will further strengthen our community impact. As part of your responsibilities, you will also be involved in a rotation for after-hours on-call consultation, providing critical support to Emergency Services and Mobile Crisis staff. Does this sound like you? To thrive as a Full-Time Substance Use Disorder Services Supervisor at Alleghany Highlands Community Services, a diverse skill set is essential. You must excel in planning, evaluating, supervising, and coordinating the work of program staff to ensure the delivery of high-quality services. Strong program development capabilities and effective resource deployment are critical, along with proficiency in fiscal processes, conflict management, and problem-solving. Familiarity with the DSM-V diagnostic criteria and the regulations surrounding SAPT Block Grant and Addiction and Recovery Treatment Services is imperative for compliance in substance abuse treatment. Knowledge of legal rights, including HIPAA and 42 CFR Part 2, is vital to safeguarding client confidentiality and promoting consumer rights. Proficiency in behavior management, counseling techniques, crisis intervention strategies, and community resources will enhance your effectiveness. Additionally, experience with electronic health record documentation policies, insurance authorization requirements, and person-centered planning will be necessary for success in this role. Get started with our team! If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application! Sign-on Bonus (according to AHCS policy) $3,000 for Resident in Counseling $5,000 for LPC or LCSW Candidates who are offered a position must undergo a background check, including social services review, and drug screen. Virginia has restrictions on hiring individuals with certain convictions. Here is the list: ************************************************************************* - *************************************************************************