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Customer service manager jobs in Saint Cloud, MN

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  • STORE MANAGER CANDIDATE in RICE, MN

    Dollar General 4.4company rating

    Customer service manager job in Rice, MN

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. Expected Pay Range: $13.88-18.74/hour. #CC#
    $13.9-18.7 hourly 13d ago
  • Customer Service Manager

    Keller Williams Integrity Northwest 3.3company rating

    Customer service manager job in Otsego, MN

    Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path).
    $85k-99k yearly est. 60d+ ago
  • Customer Success Account Manager - Premier - Madison, WI

    UPS 4.6company rating

    Customer service manager job in Grove, MN

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Premier Customer Success Account Manager will oversee and nurture relationships with our Premier customers. The Premier Customer Success Account Manager will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Customer Success Account Manager will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Account Manager will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience, the Premier Customer Success Account Manager will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities: * Issue Management: * Serve as the primary point of contact and advocate for designated accounts * Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues * Value Creation / Strategic Engagement: * Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn * Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience * Assess the customers business objectives, challenges, and success metrics to ensure UPS alignment to customer needs * Develop and execute tailored success plans, driving adoption and maximizing ROI * Create strategies for upselling / cross-selling opportunities to drive account growth * Regularly create QBRs/QVPs for customers * Analytics/Reporting: * Monitor customer mix and performance metrics to support balanced retention efforts * Update UPS DRIVE with retention data and plan next steps for churn prevention / growth * Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings Qualifications: * Demonstrated capability to manage high-value accounts with a customer-centric approach * Exceptional problem-solving skills * Outstanding communication skills across various platforms * 3-to 5 years in customer success, account management, or other customer-facing roles * Proven ability to balance proactive customer engagement and process efficiency * Growing expertise in medium/large customer relationship management Bachelor's degree in business, marketing, or a related field (preferred) * Previous sales role experience Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
    $72k-97k yearly est. 3d ago
  • Customer Service - Self Storage Manager

    Public Storage 4.5company rating

    Customer service manager job in Maple Grove, MN

    ** **Public Storage** is the self-storage industry leader and we are **Hiring Now!** **Earn $16.75 Per Hour** **Our Benefits** Total Rewards package available to our team: + We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm) + Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: + Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending + Company paid life, accidental death insurance, and exclusive vendor discounts + Mileage reimbursement is provided when traveling between properties or other work-related tasks + On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility) + Our Property Managers have the opportunity to earn performance-based bonuses! **Job Description** + Our Property Managers get to work independently at multiple locations; spending time both inside and outside + We assess customer storage needs and make suggestions, including selling packing and moving supplies + Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent + Auditing cash drawers and making bank deposits are part of the daily business + We help keep our customers current with payments and make reminder and collection calls when required **Physical Requirements:** + Ability to transport lift/move items weighing up to 35 pounds + Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. + Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. **Qualifications** Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) **Additional Information** **More about Us!** Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. **Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team! We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
    $16.8 hourly 5d ago
  • Customer Service Manager

    MacKenthun's Fine Foods 3.8company rating

    Customer service manager job in Minnetrista, MN

    We have a full time and part time position open that would include mornings and some weekends. You will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company's database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day. Must be available to work some weekends and holidays. Benefits Summary for Full Time Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Salary Description $17 - $20/hour
    $17-20 hourly 19d ago
  • Customer Service Manager - State Farm Agent Team Member

    Tyler Engquist-State Farm Agent

    Customer service manager job in Osseo, MN

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Tuition assistance Wellness resources ROLE DESCRIPTION: As a Customer Service Manager with Tyler Engquist's State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 3-5 years of experience in customer service. Leadership and organizational skills. Communication and problem-solving abilities.
    $38k-65k yearly est. 25d ago
  • Client Manager - Designated Coordinator

    Wacosa 3.0company rating

    Customer service manager job in Sauk Centre, MN

    Job Description WACOSA is currently seeking a compassionate and highly organized Client Manager - Designated Coordinator to join our team at our Waite Park location. The Client Manager - Designated Coordinator will be responsible for overseeing a caseload of clients with developmental, intellectual, or physical disabilities, ensuring they receive the services, support, and advocacy they need to thrive. Pay: $22.08 - $23.84 per hour What We Offer: No Weekends No Holidays Great Full-Time Benefits Rapid Accrual of Paid Time Off Consistent Schedule Supportive Team Environment Free Telehealth Responsibilities: Conduct/oversee all admission activities, changes in client service needs and discharges in coordination with the Program Director. Responsible for the development, management and implementation of each client's person-centered service plans assuring that they include outcome-based goals. Interaction with clients and mentoring of staff. Develop positive behavior programs when necessary, consulting and getting approval from your Program Director and Mental & Behavior Health Specialist. Perform site visits for persons served who are on individual placement. Provide consistent presence in the program by providing support, role modeling, and coaching to the Direct Support Professionals (DSPs) to ensure client success. Qualifications and Skills: Bachelor's degree and 1-2 years experience working with adults with intellectual disabilities. Vocational setting experience preferred. Ability to read and interpret documents such as procedure manuals. Ability to speak effectively before groups. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Working knowledge of the computers required. QIDP status About WACOSA: From a grassroots organization, WACOSA has grown dramatically over the years, serving over 650 adults with disabilities having one or more cognitive and/or physical challenges. WACOSA s services are provided at our five program locations, located in Waite Park, St. Cloud and Sauk Centre, MN. Our programs provide a wide variety of personal life enrichment activities, employment and career options, and volunteering and community connection opportunities. The clients we serve help us develop an ever changing, wide ranging, menu of services that meet their individual goals, needs and dreams. Our mission is to provide individuals with disabilities the opportunity to work and live in their community. EO/AA Employer
    $22.1-23.8 hourly 19d ago
  • Customer Service Manager - State Farm Agent Team Member

    Mike Orn-State Farm Agent

    Customer service manager job in Anoka, MN

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Competitive salary Opportunity for advancement Paid time off ROLE DESCRIPTION: Our fast-paced agency is looking for a motivated team player to join our roster. As a Client Manager in the Mike Orn State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. As a member of our agency team, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain accurate client records and update information as needed. Assist with customer retention strategies. Schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Strong communication and interpersonal skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Proactive in problem solving. Self-motivated and people-oriented. Post High School Education preferred. Associate's degree or higher preferred Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain)
    $38k-65k yearly est. 5d ago
  • Licensed Insurance Customer Service

    Rick Ronning-State Farm Agency

    Customer service manager job in Champlin, MN

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Champlin, MN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day Write new applications through normal daily routine (no marketing required) As an Agent Team Member, you will receive... Minimum hourly wage $18/hr with no maximum limit Flexible schedule working three days/week (up to four days/week for the right person) Bonus and commissions on new business Paid Time Off (two weeks vacation immediately available) SIMPLE Retirement Plan with employer match 3% of your pay Employer-paid licensing (if not already licensed) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (must be able to obtain) Must be a great conversationalist and highly value client relationships Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $18 hourly 9d ago
  • Customer Service Manager - State Farm Agent Team Member

    Jason Tibbits-State Farm Agent

    Customer service manager job in Litchfield, MN

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Services Manager at Jason Tibbits State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We are a tight knit group of professionals who know how to have fun and the days fly by! Let's talk! We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Strong leadership and organizational skills. Excellent communication and problem-solving abilities.
    $37k-64k yearly est. 12d ago
  • Personal Lines Insurance - Customer Service Team Lead

    Epic Brokers 4.5company rating

    Customer service manager job in Maple Grove, MN

    Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: Come join our Premier Personal Lines Insurance team! This is an exciting opportunity to step into a new role, new office location, and build a top-notch team! Currently, most of our personal lines team members are based in the Northeast and southern Indiana. We are expanding our team to build out a new location in the Twin Cities! The Personal Lines Insurance - Customer Service Team Lead role's responsibilities include the following areas: hiring, training and mentoring the Premier Client Advocate team members, and providing day-to-day customer service to our clients. The team leader helps guide and support the service team, fostering a culture of growth, collaboration, and continuous improvement. A successful candidate will embody the highest standards of leadership and professionalism. The ideal candidate will bring a unique blend of discernment and empowerment, enabling their team to excel while making well-informed decisions. This is an opportunity for a dynamic leader who thrives on collaboration, values accountability, and is committed to excellence & great customer service. The individual in this role must be a clear communicator who will precisely articulate goals and expectations, ensuring alignment across all stakeholders. Above all, they will inspire their team to achieve greatness while maintaining a supportive and inclusive environment. LOCATION: Hybrid - St. Louis Park, MN - This is a hybrid role (at least 3 days a week in-office) in order to be able to successfully mentor, train & develop new team members. Office location will be a temporary site in St. Louis Park until long-term office can be secured also in or near St. Louis Park. WHAT WE'RE LOOKING FOR: REQUIRED: Personal lines insurance experience AND experience having been in a team lead or leadership role. As soon as this role starts, they will actively help recruit, hire, onboard & train new team members and start building out the new office location. Dynamic, proven leaders who thrive on collaboration, valuing accountability, and being committed to excellence. Candidates with strong, professional communication skills and relationship-building skills - both written and verbal. Positive and outgoing disposition, eager to work as a team but also functions well working independently. Individuals with an excellent eye for building out processes and eager to help create and grow this new team! WHAT YOU'LL DO: Team Lead duties: Supports the education and development of team members through training, coaching, and mentorship. Builds strong relationships, navigate challenges effectively, and supports the growth and development of each team member. Onboards new team members including initial training on EPIC systems and processes. Oversees and facilitates ongoing training, education, and support of team members on EPIC systems and processes as well as on insurance related topics. Effectively allocates day-to-day tasks and special projects to team members to ensure appropriate capacity and workload of team members. Coaches team members on areas of concern including work quality, attention to detail, and attendance. Assists in goal setting including career pathing and training priorities for team members. Participates in annual review evaluations and promotion considerations for team members. Assists in day-to-day service needs of assigned accounts. Delivers coaching and development support to team members to enhance performance and professional growth. Other office duties and special projects as assigned. Customer Service duties: Field and respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. View every client contact as an opportunity to give our clients another reason to keep their insurance with us. Review exposures, loss experience, and current coverage. Provide proactive solutions and recommend appropriate products. Follow department protocol for taking the next call in the queue, return calls promptly, and set clear expectations with the client. Document all communication with clients and carriers in a prompt manner. Records must reflect the most current status at all times. Look for new sales opportunities by cross selling and upselling coverage. Develop a strong working knowledge of our carrier websites and utilize the sites to secure accurate and timely information for our clients. Strive to resolve all inquiries on the first phone call. Deliver complete and accurate account reviews according to procedures. Remarket accounts according to agency guidelines. Confirm that the client's current program is the best option and if warranted, provide other options to the client. Assume ownership of customer concerns and feedback until the resolution is successfully accomplished. Utilize good judgment. Escalate problems to management as needed. PERSONAL AND ORGANIZATIONAL DEVELOPMENT: Sets priorities and manages workflow for self and team to ensure all goals are met. Interacts with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Team/Company. Stays informed regarding industry information, trends, new product/program developments, coverages, and technology to continually improve service, work product, knowledge, and performance. Projects a professional image in action and appearance. Contributes to a culture of continuous learning by participating in and facilitating educational sessions and development opportunities. WHAT YOU'LL BRING: REQUIRED: At least 5+ years of current personal lines insurance industry experience. REQUIRED: Current property & casualty insurance license. STRONGLY PREFERRED: At least 2+ years of team lead or management experience. Must have working knowledge of a variety of Microsoft Office computer software applications to include Excel, Word, Outlook, PowerPoint, and presentation software. Ability to work with and maintain confidential information in a discreet and professional manner. Solid problem-solving, analytical abilities, and critical thinking skillset; Strong attention to detail; Ability to work both on a team and independently; with or without direct supervision; Performing with effective planning and priority setting. Ability to manage several projects simultaneously while working under pressure to meet deadlines; Strong interpersonal communication skills, both written and oral; Position continually requires teamwork, demonstrated poise, tact, and diplomacy. Bachelor's degree preferred but not required COMPENSATION: The national average salary for this role is $80,000 - $100,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-AT1 #LI-Hybrid (3230)
    $31k-39k yearly est. Auto-Apply 22d ago
  • Customer Experience Manager

    Michaels Stores 4.3company rating

    Customer service manager job in Saint Cloud, MN

    Store - ST. CLOUD, MN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $36k-43k yearly est. Auto-Apply 10d ago
  • CLUB Customer Service Outfitter, Part Time

    BPS Direct 4.3company rating

    Customer service manager job in Rogers, MN

    The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. ESSENTIAL FUNCTIONS: Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience. Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs. Demonstrates products to customers. Remains knowledgeable of advertised sales. Helps meet metric goals and objectives for self and store. Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized. Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications. Provides daily feedback and reports in a timely and accurate manner. Provides peer coaching, recognition, and support as a CLUB advocate and representative. Provides service to all areas of the store based on business need. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High school diploma or equivalent experience Experience: 0 to 2 Years of Experience KNOWLEDGE, SKILLS, AND ABILITY: Excellent organization skills and attention to details. Experience in a customer service environment. Excellent verbal and written communication skills. Adaptability to new processes and procedures. Excellent self-motivation and initiative while unsupervised. TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Stand and/or walk during shift to assist customers on the sales floor, etc. Hear well enough to constantly communicate with others to exchange information Constantly repeat motions that may include the wrists, hands and/or fingers Constantly assess the accuracy, neatness and thoroughness of work assigned Light work that includes lifting and moving objects up to 20 pounds constantly Occasionally ascend or descend ladders, stairs, step stools, etc Occasionally work in noisy environments INDEPENDENT JUDGEMENT : Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Starting Pay Rate: $15.00 - $17.75 Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************. Cabela's
    $15-17.8 hourly Auto-Apply 20d ago
  • Resident Services Manager - Full Time Days - The Levande

    Vivie

    Customer service manager job in Cambridge, MN

    Join Vivie and help us create meaningful impact! As a Resident Services Manager, you'll play a key role in providing exceptional care and support to residents by assisting with daily activities, fostering a positive environment, and ensuring their comfort and safety. We're looking for a compassionate, dependable, and proactive individual who thrives in a collaborative and caring community. At Vivie, we value our people and offer a competitive pay range of $25.00/hr. to $31.00/hr.(salary - exempt) based on experience, qualifications, and location. Our comprehensive benefits package includes health coverage, wellness programs, and opportunities for professional growth. Let's grow together-apply now and discover the difference you can make at Vivie! Vivie is an equal opportunity employer As a Resident Services Manager, you'll be the bridge between residents, families, and the services that support them. Whether assisting with care coordination, advocating for resident needs, or fostering strong communication between families and staff, you'll play a vital role in ensuring residents feel heard, valued, and supported. As a Resident Services Manager, you will: * Support Residents & Families - Assist residents and families with physical, emotional, and psychosocial needs through one-on-one visits, care conferences, and ongoing support. * Coordinate Resident Services & Resources - Connect residents with appropriate community resources, social services, and educational opportunities to promote well-being and independence. * Facilitate Communication & Advocacy - Serve as a key point of contact for families, ensuring transparent and compassionate communication regarding resident care, needs, and services. Advocate for residents to ensure their voices are heard in decision-making. * Assist with Lease & Tenant Relations - Support lease signings, address lease violations, and help resolve tenant concerns in collaboration with the Executive Director/Administrator. Conduct basic tours for prospective residents and families. * Collaborate with Interdisciplinary Teams - Work closely with nursing, activities, corporate staff, and external partners to ensure a well-rounded, resident-centered approach to care and service delivery. * Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job also requires: * Bachelor's degree in social work, psychology, gerontology, healthcare administration, or a related human services field. * 2-5 years of experience coordinating services for older adults, including care conferences and discharge planning. * Strong advocacy skills with the ability to professionally support residents and families. * Proficiency in electronic health record systems and intermediate computer skills. * Ability to pass state mandated background check. * Physical capability to perform all essential job functions. * Ability to read, write, and speak English to ensure effective communication with residents, families, and team members. Additional Details: * Employment Type: Salary, exempt * Department: Administration * Leadership Received: Executive Director/Administrator * Division: Resident Services * Travel Requirements: No * This role does not include supervisory responsibilities
    $25-31 hourly 30d ago
  • Restaurant and Bakery Service Manager

    KRMM Hospitality

    Customer service manager job in Elk River, MN

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONAssists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1 - 2 years' managerial experience preferred, preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $51k-85k yearly est. Auto-Apply 60d+ ago
  • Service Manager

    Nuss Truck & Equipment 3.4company rating

    Customer service manager job in Monticello, MN

    This position is essential for running an efficient and profitable service department. The Service Manager operates the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Responsibilities: Forecasts goals and objectives for the department and strives to meet them Prepares and administers an annual operating budget for the service department Understands, keep abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Leads, trains, motivates, and monitors the performance of all service department staff Directs and schedules the work assignments of all department employees; provides technical assistance as needed Conducts meetings with department employees to discuss activities and concerns Monitors technicians' payroll records Establishes and maintains good working relationships with customers to encourage repeat and referral business; greets all customers promptly and give fair estimates on costs and time required for repairs and maintenance Handles all customer complaints Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances Controls the performance of the department using various tools and resources Maintains reporting systems required by general management and the factory Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc. Ensures that customers' service files are up-to-date and are readily available for reference Follow up on parts department orders to ensure parts availability Attends managers' meetings Requirements Education: High school diploma or the equivalent Experience: Two years of experience working in a diesel repair facility Three years of supervisory experience preferred ASE certification preferred Knowledge, Skills, & Abilities: Ability to read and comprehend instructions and information Excellent communication and managerial skills Some sales experience. Will be trained on the dealership's computer system Ability to operate the department profitably within dealership guidelines Professional personal appearance Ability to supervise and lead others
    $51k-83k yearly est. 60d+ ago
  • Inspection Services Operations Manager

    Illinois Tool Works 4.5company rating

    Customer service manager job in Rogers, MN

    North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development. NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. NSI's Inspection Scanning Operations Manager plays a critical role in managing day-to-day operations, driving strategic initiatives, and ensuring continuous improvement across the organization. This position requires a balance of leadership, technical expertise, and business acumen to support company growth and operational excellence. This position is located at our Rogers, MN Headquarters. Responsibilities Strategic Leadership * Develop and implement operational strategies aligned with company goals and objectives. * Lead the operations team in executing initiatives that enhance productivity, quality, and cost-effectiveness. * Drive continuous improvement programs to streamline processes and increase efficiency. * Develop and manage the operations budget, ensuring effective resource allocation and cost control. * Work directly with customers on DR & CT techniques to ensure high-quality service delivery. * Represent NSI within the industry through participation in professional organizations (e.g., ASNT, ASTM). * Up to 50% Travel may be required. Team Management * Provide clear direction, set performance goals, and conduct regular evaluations for team members. * Foster a collaborative, high-performance culture within the inspection and scanning teams. * Ensure compliance with all applicable laws, regulations, and industry standards across all locations. * Maintain proper permits and licenses while overseeing safety and compliance initiatives. Process Optimization * Analyze existing operational processes to identify and address areas for improvement. * Implement lean methodologies and best practices to optimize workflows and minimize waste. * Monitor key performance indicators (KPIs) and take corrective action as needed. * Maintain NSI procedures and work instructions to ensure compliance with customer and industry standards. * Conduct supplier audits to ensure conformance and reliability. Quality Assurance * Establish and maintain rigorous quality control standards to meet or exceed customer expectations. * Implement quality assurance measures to reduce defects, improve product reliability, and ensure regulatory compliance. Cross-Functional Collaboration * Partner with departments such as sales, engineering, and finance to align operational strategies with broader business objectives. * Facilitate communication and coordination to ensure smooth interdepartmental workflows and strong customer service outcomes. Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy competitive compensation and generous benefits that include health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a generous tuition reimbursement program. Compensation Information: Compensation for this position will range of $100,000 to $140,000, based on education and experience. Additionally, it is eligible for a performance-based bonus. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
    $25k-34k yearly est. 59d ago
  • Field Manager ( Bilingual) - Janitorial Services

    4M Building Solutions 4.0company rating

    Customer service manager job in Richmond, MN

    Field Manager (Bilingual)- Janitorial Services Territory Coverage: (Bilingual- English and Spanish) (*St. Cloud 56301, *Sartell, MN 56377, *Richmond, MN 56368, *Cold Spring, MN 56320) Annual Salary: $59,000 Hours: 2nd Shift Overview 4M is growing and that means we need to grow our family of Team Members. We're looking for Team Members that are energetic and highly motivated that want to be part of a winning team. If you are detail-oriented, flexible and have reliable transportation, we should talk. Job Description- Oversee management at accounts in assigned area, support achievement of the annual corporate profit goal, meet and exceed area's annual revenue & profit goal, achieve account retention, establish long term relationships with the customers, recruit, manage and maintain a safe work environment. Field Manager oversees daily cleaning operations across multiple job sites within a defined area. This role ensures high standards of cleanliness, safety, and client satisfaction by leading frontline janitorial teams, conducting site inspections, and managing supplies and schedules. Supervision and Management: Supervise and coordinate the activities of cleaning staff, including scheduling, assigning tasks, and monitoring performance. Train and mentor staff on cleaning procedures, safety protocols, and company standards. Evaluate employee performance and provide feedback and coaching. Address employee concerns and resolve issues promptly. Supervise, support, and train janitorial staff at assigned locations Conduct routine inspections to ensure quality standards are met Schedule staff shifts and approve timecards or attendance records Address client concerns and ensure service delivery meets expectations Maintain inventory of cleaning supplies and ensure proper equipment usage Ensure compliance with safety regulations and company policies Report site performance and staffing needs to the District Manager Assist with onboarding and performance evaluations of janitorial staff Respond to emergency cleanups or last-minute schedule changes Operations and Quality Control: Develop and implement cleaning schedules and procedures to ensure consistent and effective cleaning services. Inspect cleaned areas to ensure they meet quality standards and client expectations. Identify areas for improvement in cleaning processes and implement solutions and complete inspections as needed. Ensure compliance with industry standards, safety regulations, and client requirements. Ensure compliance with contract specifications. P&L Responsibility. Customer Relations: Serve as the primary point of contact for clients and customers regarding cleaning services. Address customer inquiries and complaints promptly and professionally. Build and maintain positive relationships with clients and stakeholders. Administrative Tasks: Complete necessary paperwork and reports related to cleaning operations. Assist with administrative tasks as needed, such as payroll and scheduling. May be responsible for hiring, onboarding, and training new employees. Supervisory Responsibility: Supports Account Managers, supervisors and general cleaners. Required Education and Experience: Minimum of 3 years' progressively responsible leadership experience in industry or related industry. Must have valid Drivers License. Pass Covid requirements. #4Mapplynow
    $59k yearly 60d+ ago
  • Restaurant and Bakery Service Manager

    Perkins Restaurant & Bakery-KRMM Hospitality 4.0company rating

    Customer service manager job in Elk River, MN

    Job DescriptionAt Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourlys supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30 wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED: Receives direction and training from Regional Manager as to the specific procedures and assignments. EDUCATION LEVEL REQUIRED: High school diploma; some college or degree preferred. EXPERIENCE REQUIRED: 1 2 years managerial experience preferred, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
    $46k-64k yearly est. 8d ago
  • Customer Service Manager

    Keller Williams Integrity Northwest 3.3company rating

    Customer service manager job in Otsego, MN

    Job Description Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Compensation: $100,000 Responsibilities: Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Qualifications: Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path). About Company What we believe: We believe that business is one of the greatest vehicles to impact positive change. It starts with creating a culture that fosters self-awareness, accountability, and growth in individuals. Who we are: We're a highly productive, energetic, and dynamic group of people. We are a group of individuals who seek to foster an inclusive environment. At Keller Williams, we believe collaboration is king, and that we all do better when we all do better. Humble Brags: Frequently recognized as the most innovative and agent-friendly brokerage in the nation, KW is a gathering place for the industry's best real estate agents. Known nationwide as a top workplace, Keller Williams has most recently added recognition as one of Forbes' Best Employers for Diversity in 2021 to the long list of workplace accolades.
    $100k yearly 30d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Saint Cloud, MN?

The average customer service manager in Saint Cloud, MN earns between $27,000 and $76,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Saint Cloud, MN

$45,000
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