Customer service manager jobs in Wilmington, NC - 198 jobs
All
Customer Service Manager
Customer Care Manager
Customer Service Supervisor
Service Lead
Customer Service Representative Manager
Service Manager
Client Success Manager
Assistant Center Manager
Service Operations Manager
Client Manager
Customer Service Leader
Contact Center Manager
Customer Care Manager
Insight Global
Customer service manager job in Wilmington, NC
Insight Global is seeking a Customer Care Manager for the greater Wilmington area to support a large client of ours.
Responsibilities:
- Manage escalated and large warranty issues for closed homes, including insurance/litigation - Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed. - Lead root-cause analysis.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Partner with other Customer Care Managers to address escalated homeowner concerns.
- Manage, contain, and continuously improve warranty spend.
- Participate in Lean initiatives to improve overall efficiencies of the Division.
- Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.
Required Skills & Experience
• 2+ years of customerservice experience
• Experience working with subcontractors, vendors, or partners
• Ability to manage warranty/customerservice processes in a high volume, fast paced environment
Nice to Have Skills & Experience
- Construction or warranty experience
- Property Management, retail, rental car, or call center experience
$32k-50k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Facilities Project Services Leader
GE Aerospace 4.8
Customer service manager job in Wilmington, NC
SummaryLead teams to oversee facility maintenance, construction and rearrangement projects. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.Job Description
Roles and Responsibilities
Manage machine move, installation, and removal requests, ensuring efficient execution.
Oversee subcontractors, ensuring compliance with health and safety standards and protocols.
Deliver exceptional customerservice by balancing stakeholder input with business needs.
Collaborate with business units and industrial engineering teams to optimize work efficiency and cost-effectiveness.
Provide input on project sequencing and phasing, considering equipment delivery and work performance timelines.
Maintain ownership of as-built documentation and production machine floorplans, ensuring accuracy and adherence to record-keeping best practices.
Assist in preparing and coordinating monthly forecasts for construction and rearrangement expenses by project.
Facilitate and approve current work order process utilizing MAS (CMMS) program.
Ensure building and facility preventive maintenance is compliant through daily management.
Support EHS directives and sustainability initiatives.
Required Qualifications
Bachelor's Degree accredited college or university (or a high school diploma / GED with a minimum of 4 years of experience in Design and Construction experience)
Minimum of 3 years of Design and Construction experience
Desired Characteristics
Prior experience leading teams and projects.
Proven ability to scope, estimate and oversee the construction of projects.
Technical expertise in an engineering discipline.
Knowledge of building codes, NFPA and 70E.
PMP certification
Ability to drive innovation, execute plans and to think creatively.
Able to adapt to constantly changing work assignments and fast paced work environment.
Humble: respectful, receptive, agile, eager to learn.
Transparent: shares critical information, speaks with candor, contributes constructively.
Focused: quick learner, strategically prioritizes work, committed.
Leadership ability: strong communicator, decision-maker, collaborative.
Problem solver: analytical-minded, challenges existing processes, critical thinker
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
#LI-KM1
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
$83k-102k yearly est. Auto-Apply 30d ago
Full Time Customer Service Manager 135
Privacy/Disclaimer Agreement
Customer service manager job in Hampstead, NC
Full Time CustomerServiceManager 135(Job Number: 2601718) Full-time Description SUMMARY Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience.
This requires a defined level of management skills, product knowledge, and cooperation with fellow associates.
Supervise up to 120 associates in the CustomerService Department [cashiers, baggers, customerservice clerks] and accounting office.
Is responsible with the overall direction, coordination, and evaluation of these departments.
Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.
Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Ensure that all items listed on the CustomerService Store Visit Audit and Loss Prevention Front End Audit are performed.
Provide immediate coaching/feedback to associates who are not in compliance with expectations.
Perform duties of customerservice clerks, accounting office associates, cashiers, and baggers as appropriate.
One of the top business priorities is to assist any customer or potential customer.
Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.
Customers are among Harris Teeter's most valuable assets.
Every associate represents Harris Teeter to our customers and the public.
The way associates perform their jobs presents an image of the entire Company.
Customers judge Harris Teeter by how they are treated each time they have contact with an associate.
Harris Teeter will provide training to all associates who have extensive customer contact.
If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the appropriate department manager or manager-on-duty for resolution.
Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but also on Harris Teeter as a whole.
Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.
Your primary job function is to personally perform this first set of functions while ensuring that all CustomerService associates also perform them.
Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS.
Reflect an appropriate business image to customers and visitors.
How you dress your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates.
During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance.
You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.
Be reliable and punctual by reporting for work on time and as scheduled.
When you are absent or late, it places a burden on other associates and can impact productivity and service.
In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
Your job performance is required to demonstrate the highest level of customerservice.
Never be rude to a customer or associate under any circumstance.
Operate cash register in customerservice area and operate a floor register when appropriate.
When on a floor register, initiate interaction with customers on the sales floor and cheerfully invite customers into your line.
Ask the customers questions regarding their shopping needs.
When performing cashier duties, perform the following functions: Smile at, speak to, and serve every customer; Greet every customer; Make eye contact; Speak clearly and enthusiastically; Follow proper VIC card procedures; Call customers by their name and always tell customers “thank you for shopping with us today!” Follow through on customer requests.
If you cannot say “yes” to a customer's request, bring in the manager-on-duty.
Never turn down business.
Bag groceries when appropriate.
Cheerfully bag groceries however the customer requests.
Communicate with customers and fellow associates regarding current promotions, marketing campaigns, and essential products.
Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
Answer telephones by saying “Harris Teeter [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner.
Respond back to people on “hold” in a timely manner.
Keep Our Shelves Properly Stocked.
Check register merchandising displays regularly to ensure the availability of advertised items and/or samples.
Understand the overall CustomerService Department's operation and systems.
Contact corporate help desk when system issues cannot be corrected at store level.
Contact your Front End Specialist for assistance with Front-End policies, procedures, or standards.
Adapt to various situations and adjust to shifting priorities.
Be flexible and able to perform multiple tasks.
Provide assistance to fellow associates to complete daily tasks and other duties as assigned.
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire store.
Keep Our Stores Clean.
Comply with Health Department requirements and follow Harris Teeter sanitation procedures.
Keep work area clean at all times.
Follow all safety regulations and help keep the store free of dangerous situations.
Immediately inform management of all accidents and/or safety hazards.
Record accidents and safety hazards in the designated log.
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
Establish a working and shopping environment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates.
Be a team player.
Support and assist your fellow associates without complaint.
Be open to new ideas and opportunities.
Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures.
SUPERVISORY JOB FUNCTIONS Manage the department as to maximize customerservice and minimize customer complaints.
Be knowledgeable of department and store sales and profit objectives.
Review and analyze all financial and productivity reports and data.
Monitor and analyze sales and labor hours used on a daily and weekly basis.
Make timely and effective decisions based on this analysis.
Forecast sales and sales per labor hour for upcoming week and effectively schedule associates.
Perform assigned VLM duties according to standards.
Maintain security of confidential information.
Assign duties to associates.
Collect returned checks.
Administer returned check program.
Ensure compliance with Company policy regarding bad checks and other financial instruments tendered by associates.
Perform duties of all direct reports when appropriate.
Comply with and enforce all state and local ABC, tobacco, and DOA laws and regulations.
Train and monitor associates to ensure same.
Listen to both customer and associate complaints, and resolve problems to restore and promote good customer and associate relations.
Ensure that the CustomerService department's inventory levels support the customers' requests for all ad and standard products.
Correctly conduct period inventories according to established procedures.
Order supplies to minimize out-of-stocks and maintain designated inventory levels.
Record and follow up on any in-store maintenance.
Ensure that situations are resolved and not recurring problems.
Execute approved department opening and closing procedures and ensuring that all operational standards are met.
Recruit, interview, and hire competent CustomerService associates to maintain proper staffing levels for the CustomerService department.
Ensure new CustomerService associates are properly oriented to your department and understand their benefits package.
Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process.
Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs.
Encourage and make time for cross training.
Ensure all associates receive appropriate break and meal periods.
Develop future CustomerService (assistant) department managers.
Have a working knowledge of the mission and goals of your department, your store, and your Company.
Discuss these with your associates on a daily basis.
Keep your promises to customers and fellow associates.
Respond to questions in a timely and proper manner.
Ask for the opinion and suggestions of your associates where appropriate.
Encourage associates to make suggestions for process improvements.
Ensure they receive recognition for their ideas.
Recognize exemplary job performance.
Acknowledge positive job performance daily.
Fairly evaluate associates' performance on their evaluations.
Address performance problems or record associates' inappropriate behavior when it occurs, using the Constructive Advice forms.
Discuss behavior and possible corrective action with associates to create an action plan.
Sign off on the documents with those associates involved and submit to PFS for review.
Qualifications QUALIFICATIONS.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS.
Commitment to unparalleled customerservice; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customerservice training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the CustomerService associates and customers.
EDUCATION AND/OR EXPERIENCE.
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS.
Commitment to unparalleled customerservice.
Excellent communication and interpersonal skills.
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS.
Ability to read and comprehend simple instructions, short correspondence, and memos [in English].
Ability to write simple correspondence [in English].
Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
MATHEMATICAL SKILLS.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customerservice network, safety, customerservice clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Repetition Weight Frequently - near constant work Up to 25 lbs Intermittently - up to several times an hour Up to 50 lbs Occasionally - up to several times a shift Up to 75 lbs The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting.
Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater.
Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
The associate is occasionally required to climb or balance and stoop, kneel, or crouch.
The associate must frequently lift and/or move up to 25 pounds and reach 6 to 48 inches, intermittently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds and reach from 6 to 72 inches.
Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts.
The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold.
The noise level in the work environment is usually moderate.
COMPENTENCIES.
To perform the job successfully, an individual are required to demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
CustomerService - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Is never rude; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks English clearly and persuasively in positive, negative, emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively in English; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret English-written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Primary Location NC-HAMPSTEAD-STORE 135 - SURF CITY CROSSINGJob CustomerServiceJob Posting Jan 19, 2026, 9:00:24 PM-Jan 27, 2026, 4:59:00 AM
$43k-81k yearly est. Auto-Apply 2d ago
Customer Service Supervisor
Piedmont Airlines 4.6
Customer service manager job in Wilmington, NC
_We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._ At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a CustomerService Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.
**Essential Duties:**
+ Coach and provide career development to the team
+ Correct non-compliant behavior and impose disciplinary action as required
+ Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
+ Manage the operational activities of the department in accordance with established policies and procedures
+ Manage a staff of team members with varied duties
+ Administrative duties, including daily/weekly/monthly reports
+ Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
+ Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customerservice
+ Drive motorized equipment
+ Provide support when employee absence affects the operation
**Job Qualifications & Competencies:**
+ Excellent organizational skills and ability to multi-task
+ Ability to work independently, set and meet own deadlines
+ Ability to work well with all levels of management and support staff
+ Able to defuse conflicts among team members
+ Familiarity with Microsoft Office Suite
+ Prior experience with internal controls processes for accountable items
+ Ability to work a flexible schedule
**Preferred Qualifications:**
+ Previous airline management experience
+ Current Piedmont employee with a minimum six months of service
+ Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
+ Extensive knowledge of QIK
+ Bachelor's Degree in Aviation, Business, or related field
**Work Environment:**
+ Use of computers and other office equipment
+ Airport ramp environment, subject to varied weather conditions and elevated noise levels
+ All shifts including weekends, nights, holidays and/or irregular shifts
**Physical Requirements:**
+ Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
+ Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools
+ Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
_Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
**Starting Rate:**
$18.50/Hourly
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _ _
_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._
Job Application Deadline:
January 30, 2026
**Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.**
Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.
If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com
$18.5 hourly 22d ago
TASC Care Manager-Wilson County
Coastal Horizons Center 3.1
Customer service manager job in Wilmington, NC
JOB ANNOUNCEMENT
Job Title: TASC Care Manager
Hours: 40 hours/week, Full Time, M-F, Non-Exempt
Coastal Horizons Center is seeking a dedicated and qualified TASC Care Manager to join our team. This position offers a unique opportunity to support justice-involved individuals by providing case management and service coordination within the TASC (Treatment Accountability for Safer Communities) program. The ideal candidate will collaborate with community partners, justice systems, and service providers to help individuals access treatment and recovery services. We have this specific opportunity located in:
Wilson County (Wilson, NC)
Primary duties include administering psycho-social screenings/assessments, coordinating linkage to behavioral health treatment as well as medical, educational, and vocational services as needed, and providing ongoing professional care managementservices for the justice-involved population.
Qualifications:
Education: Bachelor s degree in criminal justice or other human services-related field, or an associate degree with four years of experience in the justice or human services-related field.
Exception to Educational Requirements: Exception given to individuals with a North Carolina Peer Support Specialist certification and a minimum of 2 years of experience in the justice or other human services-related field.
Experience: Knowledge of recovery, harm reduction, and wellness-based concepts. May have lived experience with recovery and/or the justice system.
Required Skills:
Strong communication, organizational, and time-management skills.
Ability to work independently and manage a caseload effectively.
Proficiency in using electronic health record systems and remote collaboration tools (i.e., Teams, Zoom, etc.).
Demonstrated ability to collaborate with diverse stakeholders, including legal systems, healthcare providers, and social services.
Salary: Salary Range for this position is $42,000-$45,000 commensurate with experience, medical/dental insurance, life insurance, disability insurance, retirement savings plan/401K, paid time off programs.
Deadline to Apply: Open until filled
Please send (or fax) resume and cover letter to: (no phone calls please)
Coastal Horizons Center, Inc.
Attn: Human Resources
615 Shipyard Blvd.
Wilmington, NC. 28412
Fax: ************
Or email resume to: ************************
An Equal Opportunity / Affirmative Action Employer;
Complying with The Immigration Reform and Control Act.
$42k-45k yearly Easy Apply 14d ago
Member Contact Center Assistant Manager
Dexsta Federal Credit Union
Customer service manager job in Wilmington, NC
This position will focus on maintaining a high level of member service within the Member Contact Center. The Member Contact Center Assistant Manager is responsible for assisting other team members with complex or manager escalated calls. The Member Contact Center Assistant Manager is responsible for coordinating with the Member Contact Center Manager to effectively manage our relationship with our overflow call center vendor. This position is also accountable for the smooth operation of the Member Contact Center in the Member Contact Center Manager's absence.
Duties and Responsibilities:
Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.
Ensure that the Member Contact Center operates effectively and provides a high level of member service by answering an above average volume of calls and inquires.
Greet, answer questions, and respond to member requests via various communication channels. Resolve member complaints, complex issues and manager escalated calls. Approve member exceptions and authorize service fee refunds when appropriate.
Coordinates staff responses to overflow call center vendor generated notices of unresolved member service issues.
Maintain operating and security procedures that are consistent with other offices.
Serves as primary contact for staff needing password resets for various software systems and websites Assist other Member Contact Center team members with product, policy or procedure questions.
Support the Member Contact Center Manager in all aspects of managing and operating their department. Cross sell credit union loan products and services to achieve established goals set by management.
Assume the role of Member Contact Center Manager in the manager's absence.
Able to supervise the Member Contact Center during extended hours set by management. Other duties as assigned.
Qualifications
Education, Training and Experience:
High school diploma or the equivalent and post-secondary course work in a business-related field.
Minimum three years' supervisor experience preferred. Experience in financial services or a customerservice environment is a plus.
$49k-103k yearly est. 6d ago
Senior Field Services Operations Staff Manager
GE Vernova
Customer service manager job in Wilmington, NC
SummaryThe Senior Field Services Operations Staff Manager is a senior operational leader within GVH Field Services and reports directly to the Executive Outages Leader. This role provides strategic and operational leadership for the Field Services Training organization, Field Outage/Project Staffing, SIOPs, the Wilmington Field Service Center (WFSC), and the San Jose Training Center. The position is also accountable for contractor and vendor alliance relationships, ensuring strong performance, alignment, and execution quality in support of outage operations. This leader plays a critical role in driving operational excellence, standardization, and continuous improvement across Field Services. This is an onsite position located in WilmingtonNorth Carolina.Job Description
Roles and Responsibilities
Include but are not limited to:
Lead the Operations organization, including Staffing & SIOPs, Training, Contractor Alliance Management, WFSC operations, San Jose Training Center, and the Outage Project Management Office
Coordinate resources to achieve operational excellence and business goals, including maintaining and managing Field Services KPIs.
Develop and implement standardized business processes, process controls, and daily operational metrics.
Support strategic manpower planning using SIOPs and ensure effective tactical staffing during outage seasons.
Oversee the contractor/vendor alliance strategy, including performance management, relationship oversight, and continuous improvement.
Lead the Field Services Training organization, including leadership development programs, the Field Engineering Program (FEP), and internship/co-op programs.
Manage the Outage Project Management Office and partner with Operations Finance to ensure successful planning, budgeting, and execution of outages.
Responsible for the Inflation Reduction Act (IRA) and prevailing wage program implementation for applicable work scopes.
Responsible for organizational LEAN initiatives including sharing best practices across Field Services product lines to ensure project delivery optimization.
Interpret internal and external business challenges and recommend best practices to improve products, processes, and services.
Own budgets for Field Services Capital, Training, and NPIs
Partner with Field Services leaders to define and execute overall business strategy and annual operating plans.
Oversee schedule development and maintenance to support reporting, forecasting, and decision-making.
Provide data analysis, metric trending, and insights to guide strategy, operational improvements, and long-term planning.
Serve as a change agent by driving Lean initiatives and embedding continuous improvement across Field Services.
Establish and maintain Field Services business procedures.
Other relevant duties as assigned
Required Qualifications
Bachelor's degree in engineering, Business, or related field.
Minimum of 10 years' experience in operations, project management, program leadership, Lean management, or Equivalent.
Desired Characteristics
Strong oral and written communication skills with the ability to influence at senior levels.
Demonstrated leadership skills, including coaching and developing senior professionals.
Strong financial acumen and accountability.
Proven track record in strategic business planning and operational execution.
Experience leading large teams in complex, technical environments.
Experience transforming complex data into strategic insights.
Ability to build consensus across multiple organizations and stakeholders.
Experience establishing a vision and translating it into clear, actionable priorities.
Prior Field Services or power generation industry experience preferred.
Strong customerservice orientation and commitment to operational excellence.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 18, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$50k-95k yearly est. Auto-Apply 34d ago
Customer Care Manager II
Pulte Group, Inc. 4.8
Customer service manager job in Wilmington, NC
Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Primary Job Responsibilities
* Conduct in-person homeowner assessments on an as-needed basis:
* Determine if a corrective work order is needed
* Lead root-cause analysis
* Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
* Manage trades to completion of service requests to customers' satisfaction.
* Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
* Establish and maintain positive customer relationships.
* Responsible for the build quality confirmation of the home before delivery to the customer.
* Determine trade accountability for back charges and field purchase orders (FPOs).
* Authorize payment for work performed up to approval limits.
* Follow applicable legal protocol and process necessary workflow.
* Responsible for customer satisfaction metrics related to customersserviced.
* Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
* Other duties as assigned.
Management Responsibilities
* Not applicable
Scope
* Decision Impact: Division
* Department Responsibility: Single
* Budgetary Responsibility: No
* Direct Reports: No
* Indirect Reports: No
* Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.
Required Education/Experience
* Minimum High School Diploma or equivalent
* Bachelor's Degree preferred
* Minimum of 1-2 years of customerservice, warranty experience, or equivalent preferred
Required Licensing, Registration and/or Certifications
* Valid driver's license as driving is an essential function of this position
Required Skills/Knowledge
* Exceptional customerservice orientation with the ability to adapt and interact effectively with various personality types
* Committed to delivering high-quality service and diligent follow-up
* Basic construction skills and knowledge
* Excellent communication and listening skills
* Analytical ability necessary to perform root cause analysis
* Ability to manage warranty/customerservice processes
* Basic computer literacy
* Skilled in conflict resolution to address customer concerns effectively
* Knowledge of cost management principles and practices
Additional Information
* This is a professional customer facing role. Team members will follow division specific dress code requirements
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
$28k-39k yearly est. Auto-Apply 40d ago
PT Customer Service Leader
Ahold Delhaize
Customer service manager job in Wilmington, NC
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
PT CustomerService Leader
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
$29k-36k yearly est. 15d ago
10/Hr Entry-Level Customer Service Rep 30k-55k Manager Salary
Amega Marketing Solutions Group
Customer service manager job in Wilmington, NC
At Amega Marketing Solutions Group, we stand firmly behind the power of interactive marketing and what it can do for a client. We avoid the classic indirect routes of billboard ads and television commercials, instead focusing on the opportunity to build personal relationships with each potential customer. Our direct approach to marketing is what gives us the edge in this market. By bridging the gap between consumers and clients, we create lasting relationships for the brands we represent that result in bottom line increases. By making the choice to focus on the training and promotion of new staff members, we have helped our team move up the ranks in their own professional development. Each individual creates exceptional promotional campaigns for our clients and delivers the tremendous results that our firm, our consumers, and our clients see again and again.
Job Description
What's your attitude like under pressure? Are you the Play-maker when everyone else is focused on the problem? I
s your desire to make things happen stronger than your will to watch things happen?
Does the opportunity to work towards something new and bigger while maintaining stability appeal to you?
AMSG'S TRAINING PROGRAM:
AMSG
provides the opportunity for those looking to excel in the field of sales and marketing by utilizing a hands-on approach in management training. AMSG focuses on developing and enhancing the competitive nature and willingness to lead within every potential candidate. We hire all candidates at entry level for the sole purpose of developing a strong management team from within; with the mentality and knowledge that everyone can get from an entry level position to a management position between 4-6 months. We do not believe in seniority; we promote to management those who get the job done.
PHASES OF OUR SALES AND MARKETING MANAGEMENT TRAINING PROGRAM:
• Sales & CustomerService: client representative, brand management, direct field marketing, retail customerservice
• Leadership & Team Building: relationship management with retailer, interviewing, hiring and on-boarding process, training, team management, social media
• Management Training: financial, administrative, operational, full recruiting cycle
Promotion to a management position should only take eight weeks, once you are fully trained at the Client Representative and Account Manager/Team Leader positions. Promotions are not seniority-based, nor are promotions guaranteed. We believe in a performance-based business structure and workplace. You must be a play-maker.
WHY JOIN OUR AMSG'S MARKETING TEAM?
We won't sugarcoat it, there are a lot of sales and marketing firms out there with similar business structures and/or training programs. What separates
us
from the pack?
• National Recognition: Ours is an office that continues to be nationally recognized week after week for our consistency in results and ability to set the pace by continuing to be #1 Office in the Nation for our division.
• OUR Sales & Marketing Management Training Program: Built it, re-built it, and perfected it. Although AMSG believes in making ongoing improvements in an evolving market, our tried and tested Management Training Program has proven results.
• OUR Results: AMSG has trained a volume of driven, entry-level Client Representatives qualifying for promotion to management into Market Managers.
. . .NOT TO MENTION [BENEFITS]:
• Weekly Pay: Base Pay PLUS Commissions and Incentives
• Daily/Weekly/Monthly Bonuses
• Ongoing Training and Development with Personal Mentor
• Extremely Rapid Advancement Opportunities with a strictly enforced Performance-Based Promotion Structure
• Travel Opportunities
Qualifications
QUALITIES OF OUR MOST SUCCESSFUL MANAGERS:
• Coachable / Student-Mentality
• Curiosity -- not curious as in second guess everything, but curious as in you always want to know more, you always want to learn more.
• Prior Success -- Not necessarily from sales, but could be success from sports/pro-sports/college sports, school, previous employer.
• Intelligence - You don't need to be told what to do all the time, you can figure things out. You know what needs to be done and you do it. You are resourceful.
• Passion / Desire -- We can't teach this. A passion with focus and desire to do well, an "ALL IN" mentality.
REQUIREMENTS
• *Full time opportunities are available
• Minimum age of 18 years old.
• Great communication and verbal skills.
• Excellent sales and negotiation skills.
• Good organization and time management skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 1d ago
Customer Service - Shallotte, NC
The Cole Family of Harley-Davidson Dealerships
Customer service manager job in Little River, SC
Job Description
CustomerService - Shallotte, NC Full-Time
We are looking for high energy individuals, with a positive attitude. Experienced or not, don't be afraid to apply,
Sea Breeze Harley-Davidson
is a dealership built on training our own; you will not be denied simply because you haven't done it before. So what are you waiting for? Don't you want the people who wear a suit every day to be jealous of not only what you do for a living, but who you are doing it with? ABSOLUTELY NO EXPERIENCE REQUIRED. We will pay to train you. If you are detail oriented, optimistic and have a friendly personality, this might just be the career for you. This career is more centered around building relationships and having fun with customers! Excellent indoor work environment with a great team atmosphere. We have a full benefit package including health, dental and life insurance, paid time off, paid holidays, and 401K. Please email Shawn Hoff to see about joining the excellent team here at Black Jack Harley-Davidson
Job Type: Full-time
Salary: $9.00 - $31.00 per hour
An Equal Opportunity Employer
Benefits:
401K
Paid Vacation & Holidays
Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
Health Flexible Spending Account
ZayZoon Earned Wage Access
Company Discounts
Opportunities for growth and professional development
Schedule:
8 hour shift
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
Work Location: In person
Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it's a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.
All statements made by applicants for employment du
ring the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.
$9-31 hourly 15d ago
Part - Time Lead Service Valet - Truck Required - Evening Shift
Valet Living 3.7
Customer service manager job in Wilmington, NC
Tough Work. Real Impact. Join the Team That Delivers.
Must have a reliable open-bed pickup truck, or a vehicle with a trailer to be eligible.
We're hiring a Lead Service Valet to support and guide a team of Service Valets while working closely with the Area Leader. You'll ensure high-quality service each night and keep communities clean and safe by collecting bagged trash from residents' doorsteps and taking it to the on-site dumpster or compactor using your pickup truck or trailer-equipped vehicle. This is physical, hands-on work. Rain or shine, hot or cold, you'll be outside walking properties and climbing stairs each night.
What You'll Get:
Pay: $21 per hour and mileage reimbursement
Schedule: Evening shifts, typically Sunday through Thursday, 7 PM to 12 AM with some day time flexibility
Additional Responsibilities:
Lead and Support: Help train, motivate, and oversee Service Valets.
Ensure Quality: Spot-check routes for safety, efficiency, and service standards
Problem Solve: Collect missed trash, walk problem properties, and track issues in real-time.
Communicate: Report delays, hazards, and concerns to your Area Leader.
Provide Coverage: Fill in as needed at understaffed properties within your district.
Document: Log issues like property damage or resident non-compliance
Lead on Off Days: Cover routes and lead operations when the Area Leader is off.
What You'll Need:
Minimum Age: Must be at least 18 years old.
Your Own Reliable Ride: Open-bed pickup truck or vehicle with trailer.
Valid Driver's License & Auto Insurance: Must list you as a covered driver.
Authorized to Work in the U.S.: Proof needed at time of hire.
Smartphone with Data Plan: Required to use our mobile app.
Experience: Customerservice preferred; supervisory experience a plus.
Communication Skills: Strong verbal and written communication abilities.
Leadership Qualities: Positive attitude, problem-solving mindset, and a desire to grow with a team.
Flexibility: Willing to travel locally, work split shifts, and be on-call
Physical & Mental Toughness Required:
Able to lift and carry up to 50 lbs.
Walk long distances and climb stairs multiple times per shift
Comfortable working around trash, odors, and waste
Work outdoors in all weather conditions
Why You'll Love This Job:
Stay Active: It's like a workout - but you get paid
Fast Pay: Use DailyPay to get your money quickly
Career Growth: Opportunities for advancement into full-time roles and district-level leadership.
Referral Bonuses: Get extra cash when you refer someone to work with us
Safety is Our Priority: We provide gloves, safety vests, and gear
Ready to lead from the front and make a difference? Apply today!
The application window for this opportunity is ongoing.
*******************************************
Are you a current Valet Living employee? If so, click here to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at *********************************** and let us know the nature of your request along with your contact information.
Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
$21 hourly Auto-Apply 5d ago
JLR Service Manager
Audi JLR Lotus BMW MOTO
Customer service manager job in Wilmington, NC
Job Description
We are seeking a dedicated and experienced ServiceManager to lead our automotive service department. The ideal candidate will possess a strong background in automotive servicemanagement, demonstrating exceptional leadership skills and a commitment to delivering outstanding customerservice. The ServiceManager will oversee daily operations, ensuring that all service work is performed efficiently and to the highest standards while fostering a positive environment for both employees and customers.
Responsibilities
Manage the day-to-day operations of the service department, ensuring efficient workflow and high-quality service delivery.
Supervise and train service staff, guiding them in best practices and fostering a great culture.
Oversee service writing, ensuring accurate documentation of services performed and customer communications.
Conduct regular vehicle inspections to identify necessary repairs and maintenance needs.
Implement strategies and processes to meet and exceed all metrics
Maintain strong relationships with customers, addressing any concerns or complaints promptly and professionally.
Collaborate with the sales team to ensure alignment between service offerings and customer needs.
Monitor inventory levels of parts and supplies, placing orders as necessary to maintain adequate stock.
Ensure compliance with safety regulations and company policies within the service department.
Skills
Strong mechanical knowledge with hands-on experience in automotive service and repair.
Proficiency in CDK, TCC, and JLR is a plus.
Excellent customerservice and writing skills for effective communication with customers regarding their vehicle needs.
Proven ability to implement processes to enhance customer satisfaction and drive revenue.
Strong sales acumen with experience in auto servicemanagement preferred.
Exceptional leadership skills with the ability to motivate a team towards achieving departmental goals.
Excellent problem-solving abilities and attention to detail in all aspects of servicemanagement.
Join our team as a ServiceManager where you can make a significant impact on our operations while ensuring our customers receive top-notch automotive care.
$54k-92k yearly est. 30d ago
CVL Dealer Sales - Retail Client Manager
Bank of America 4.7
Customer service manager job in Wilmington, NC
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for developing and managing dealer relationships to increase the volume of auto applications and loan production sales. Key responsibilities include prospecting new clients, sharing and communicating program benefits, and upon signing, managing all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Job expectations include identifying and deepening opportunities, driving referrals to enterprise capabilities, and participating in local market leadership team activities.
Responsibilities:• Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales
• Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained
• Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed
• Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank
• Captures market intelligence and delivers feedback to leadership team
• Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences
Skills:
Business Development
Client ManagementCustomer and Client Focus
Influence
Prospecting
Active Listening
Adaptability
Negotiation
Networking
Relationship Building
Client Solutions Advisory
Emotional Intelligence
Referral Identification
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
required qualifications :
5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience
Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships
The ability to be a strong individual contributor with a team player attitude.
Ability to drive long distances with possible overnight stays
desired qualifications
The ability to work independently or in a team environment
Established dealer relationships within the market
Undergraduate degree
Shift:
1st shift (United States of America)
Hours Per Week:
40
$44k-66k yearly est. Auto-Apply 36d ago
Operations & Client Success Manager
360Clean of Little River-8127
Customer service manager job in Little River, SC
Job DescriptionBenefits:
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Bonus based on performance
Dental insurance
Health insurance
Operations & Client Success Manager
About Us:
Were a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, were building a leadership group that thrives on accountability, communication, and operational excellence.
About the Role:
As an Operations & Client Success Manager, youll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. Youll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients.
This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. Its a leadership position with a hands-on element, youll be out in the field, interacting with clients, and ensuring standards are met.
Responsibilities:
Oversee day-to-day cleaning operations, crew assignments, and shift coverage
Conduct and document quality control inspections
Maintain 95% staffing coverage and ensure timely issue resolution
Communicate directly with clients, address concerns, and track satisfaction
Manage hiring, onboarding, and staff performance
Track operational KPIs and report progress weekly
Support new account onboarding and transition of contracts into operations
Qualifications:
24 years of operations, facility, or team leadership experience (cleaning or service industry preferred)
Strong organizational and communication skills
Problem-solver with the ability to manage competing priorities
Reliable transportation required
Must pass background and reference checks
Schedule:
Choice of
SundayThursday
MondayFriday
Shift options: 3pm12am, 10am-7pm, 11am-8pm
Must be available between 710am for rare emergencies
Who Thrives Here:
Leads with integrity and takes ownership of outcomes
Thrives in fast-paced, people-first environments
Communicates clearly and directly even under pressure
Holds themselves accountable without needing micromanagement
Cares about delivering consistent quality to every client
Compensation:
Base Salary: $45,000/year
Health Stipend: $3,000/year ($250/month)
Fuel Stipend: ($2,400/year ($200/ month)
OTE Range: $55,000$60,000+ (Base + Commission + Bonus)
Application Instructions:
To apply, please send:
1. Your resume
2. A short written note introducing yourself and sharing why this role excites you
3. A 2-minute on-camera video: (required)
Wed love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share:
A brief overview of your professional background
Why youre excited about this role
What makes you a strong fit for our team
How to submit:
1. Record a video no longer than 2 minutes.
2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted).
3. Include the link in your application or email it to ****************** & ****************** along with your resume.
Dont worry about making it perfect, focus on being clear, authentic, and confident. Were excited to meet you!
Send all materials to
****************** And ******************
with the subject line: Operations & Client Success Manager [Your Name].
$45k-60k yearly Easy Apply 2d ago
Operations & Client Success Manager
360Clean
Customer service manager job in Little River, SC
Benefits:
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Bonus based on performance
Dental insurance
Health insurance
Operations & Client Success Manager
About Us:
We're a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we're building a leadership group that thrives on accountability, communication, and operational excellence.
About the Role:
As an Operations & Client Success Manager, you'll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You'll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients.
This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It's a leadership position with a hands-on element, you'll be out in the field, interacting with clients, and ensuring standards are met.
Responsibilities:
· Oversee day-to-day cleaning operations, crew assignments, and shift coverage· Conduct and document quality control inspections· Maintain 95% staffing coverage and ensure timely issue resolution· Communicate directly with clients, address concerns, and track satisfaction· Manage hiring, onboarding, and staff performance· Track operational KPIs and report progress weekly· Support new account onboarding and transition of contracts into operations
Qualifications:
· 2-4 years of operations, facility, or team leadership experience (cleaning or service industry preferred)· Strong organizational and communication skills· Problem-solver with the ability to manage competing priorities· Reliable transportation required· Must pass background and reference checks
Schedule:
Choice of
Sunday-Thursday
Monday-Friday
Shift options: 3pm-12am, 10am-7pm, 11am-8pm
Must be available between 7-10am for rare emergencies
Who Thrives Here:
· Leads with integrity and takes ownership of outcomes· Thrives in fast-paced, people-first environments· Communicates clearly and directly - even under pressure· Holds themselves accountable without needing micromanagement· Cares about delivering consistent quality to every client
Compensation:
Base Salary: $45,000/year
Health Stipend: $3,000/year ($250/month)
Fuel Stipend: ($2,400/year ($200/ month)
OTE Range: $55,000-$60,000+ (Base + Commission + Bonus)
Application Instructions:
To apply, please send:
1. Your resume
2. A short written note introducing yourself and sharing why this role excites you
3. A 2-minute on-camera video: (required)
We'd love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share: • A brief overview of your professional background • Why you're excited about this role • What makes you a strong fit for our team
How to submit:
1. Record a video no longer than 2 minutes. 2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted). 3. Include the link in your application or email it to ****************** & ****************** along with your resume.
Don't worry about making it perfect, focus on being clear, authentic, and confident. We're excited to meet you!
Send all materials to
****************** And ******************
with the subject line: “Operations & Client Success Manager - [Your Name]”. Compensation: $50,400.00 - $53,000.00 per year
At 360clean, we take great pride in building a culture that embraces everyone like family. Our franchisees are looking for reliable and trustworthy individuals who take pride in their work. If this sounds like you, a career with an independently owned and operated 360clean franchise could be a great fit for you.
Notice
360Brands, Inc. is the franchisor of the 360clean franchised system. Each 360clean franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, 360Brands, Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands, Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent 360clean franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither 360Brands, Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. 360Brands, Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$55k-60k yearly Auto-Apply 31d ago
Luxury Assistant Manager - REEDS Jewelers, Mayfaire Town Center
Reeds Jewelers 3.7
Customer service manager job in Wilmington, NC
Job Description
Luxury. Innovation. Opportunity.
At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation's largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail.
Our luxury locations offer an exclusive opportunity to represent some of the world's most prestigious names in fine jewelry and timepieces. Here, exceptional client service is an art form - one built on deep product knowledge, personal relationships, and a passion for excellence. You'll be joining a high-performing team of top industry professionals, where talent, expertise, and a shared commitment to delivering an unparalleled client experience set us apart. At REEDS, you will collaborate with some of the best in the business, continually raising the standard for luxury service and building a career with limitless potential.
Wilmington offers historic coastal charm, a vibrant downtown, and a rapidly expanding population. Independence Mall and Mayfaire Town Center serve as key retail destinations, drawing consistent local shoppers and seasonal visitors looking for high-quality shopping experiences. Luxury sales professionals build strong client relationships in this supportive and growing market. Wilmington's beautiful beaches, thriving arts scene, and growing business sector make it an exceptional place to build a career and enjoy an outstanding lifestyle.
Overview
We are seeking a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This individual will play a pivotal role in shaping the client experience, building a high-performing team, and championing REEDS' commitment to quality and service.
The Assistant Store Manager serves as an inspiring leader on the sales floor, acting as a mentor and coach while ensuring a seamless client experience and the successful day-to-day operation of the store.
This leader must embody REEDS' core values:
Integrity - We live ethically and honestly in every moment and interaction.
Performance Excellence - We pursue success relentlessly and learn from every experience.
Stewardship - We honor the trust placed in us by our associates, clients, and communities.
Professionalism - We attract and grow exceptional talent through development and self-leadership.
Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action.
Team Orientation - We thrive through collaboration, shared goals, and mutual respect.
Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun.
Key Responsibilities
Sales Leadership
Partner with the Store Manager to exceed store sales goals and KPIs through effective leadership and coaching.
Demonstrate strong sales presence on the floor, fostering deep client relationships and personally contributing to revenue goals.
Drive business growth by leveraging key product categories and promotional strategies.
Support the execution of client development initiatives to cultivate both new and loyal REEDS customers.
Client Experience
Uphold REEDS' standard of exceptional service at every client touchpoint.
Coach and inspire team members to create unforgettable, personalized shopping experiences.
Be a consistent presence on the sales floor to support, troubleshoot, and celebrate team success.
Use client feedback to improve service strategies and store experiences.
Team Development
Help attract and retain top-tier talent that reflects the REEDS brand.
Foster a positive, goal-oriented culture by mentoring team members and providing regular coaching and feedback.
Champion ongoing development by encouraging participation in company training programs and performance initiatives.
Partner in managing performance, recognition, and professional growth within the team.
Operational Excellence
Ensure smooth, efficient daily operations and uphold all company policies and standards.
Maintain an organized and effective back-of-house that supports store success.
Identify opportunities for efficiency and process improvements across all operational functions.
Support loss prevention, inventory control, and compliance efforts.
Requirements
Required Qualifications
Minimum 3 years of experience in retail, preferably within luxury, specialty, or jewelry retail.
Proven track record of driving sales results while delivering exceptional customer experiences.
Strong leadership presence with the ability to inspire, guide, and develop a team.
Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
Availability to work a flexible schedule including evenings, weekends, and holidays.
High School Diploma/Equivalent
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required
Preferred Qualifications
Previous coursework or certification from the Gemological Institute of America (GIA).
Passion for jewelry, watches, and gemology.
Benefits
Our sales team earns an hourly base pay rate and monthly commission.
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer.
We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
$26k-37k yearly est. 29d ago
Customer Care Manager
Insight Global
Customer service manager job in Wilmington, NC
Insight Global is seeking a Customer Care Manager for the greater Wilmington area to support a large client of ours. Responsibilities: - Manage escalated and large warranty issues for closed homes, including insurance/litigation - Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed.
- Lead root-cause analysis.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Partner with other Customer Care Managers to address escalated homeowner concerns.
- Manage, contain, and continuously improve warranty spend.
- Participate in Lean initiatives to improve overall efficiencies of the Division.
- Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 2+ years of customerservice experience
- Experience working with subcontractors, vendors, or partners
- Ability to manage warranty/customerservice processes in a high volume, fast paced environment - Construction or warranty experience
- Property Management, retail, rental car, or call center experience
$32k-50k yearly est. 12d ago
10/Hr Entry-Level Customer Service Rep 30k-55k Manager Salary
Amega Marketing Solutions Group
Customer service manager job in Wilmington, NC
At Amega Marketing Solutions Group, we stand firmly behind the power of interactive marketing and what it can do for a client. We avoid the classic indirect routes of billboard ads and television commercials, instead focusing on the opportunity to build personal relationships with each potential customer. Our direct approach to marketing is what gives us the edge in this market. By bridging the gap between consumers and clients, we create lasting relationships for the brands we represent that result in bottom line increases. By making the choice to focus on the training and promotion of new staff members, we have helped our team move up the ranks in their own professional development. Each individual creates exceptional promotional campaigns for our clients and delivers the tremendous results that our firm, our consumers, and our clients see again and again.
Job Description
What's your attitude like under pressure? Are you the Play-maker when everyone else is focused on the problem? I
s your desire to make things happen stronger than your will to watch things happen?
Does the opportunity to work towards something new and bigger while maintaining stability appeal to you?
AMSG'S TRAINING PROGRAM:
AMSGprovides the opportunity for those looking to excel in the field of sales and marketing by utilizing a hands-on approach in management training. AMSG focuses on developing and enhancing the competitive nature and willingness to lead within every potential candidate. We hire all candidates at entry level for the sole purpose of developing a strong management team from within; with the mentality and knowledge that everyone can get from an entry level position to a management position between 4-6 months. We do not believe in seniority; we promote to management those who get the job done.
PHASES OF OUR SALES AND MARKETING MANAGEMENT TRAINING PROGRAM:
• Sales & CustomerService: client representative, brand management, direct field marketing, retail customerservice
• Leadership & Team Building: relationship management with retailer, interviewing, hiring and on-boarding process, training, team management, social media
• Management Training: financial, administrative, operational, full recruiting cycle
Promotion to a management position should only take eight weeks, once you are fully trained at the Client Representative and Account Manager/Team Leader positions. Promotions are not seniority-based, nor are promotions guaranteed. We believe in a performance-based business structure and workplace. You must be a play-maker.
WHY JOIN OUR AMSG'S MARKETING TEAM?
We won't sugarcoat it, there are a lot of sales and marketing firms out there with similar business structures and/or training programs. What separates usfrom the pack?
• National Recognition: Ours is an office that continues to be nationally recognized week after week for our consistency in results and ability to set the pace by continuing to be #1 Office in the Nation for our division.
• OUR Sales & Marketing Management Training Program: Built it, re-built it, and perfected it. Although AMSG believes in making ongoing improvements in an evolving market, our tried and tested Management Training Program has proven results.
• OUR Results: AMSG has trained a volume of driven, entry-level Client Representatives qualifying for promotion to management into Market Managers.
. . .NOT TO MENTION [BENEFITS]:
• Weekly Pay: Base Pay PLUS Commissions and Incentives
• Daily/Weekly/Monthly Bonuses
• Ongoing Training and Development with Personal Mentor
• Extremely Rapid Advancement Opportunities with a strictly enforced Performance-Based Promotion Structure
• Travel Opportunities
Qualifications
QUALITIES OF OUR MOST SUCCESSFUL MANAGERS:
• Coachable / Student-Mentality
• Curiosity -- not curious as in second guess everything, but curious as in you always want to know more, you always want to learn more.
• Prior Success -- Not necessarily from sales, but could be success from sports/pro-sports/college sports, school, previous employer.
• Intelligence - You don't need to be told what to do all the time, you can figure things out. You know what needs to be done and you do it. You are resourceful.
• Passion / Desire -- We can't teach this. A passion with focus and desire to do well, an "ALL IN" mentality.
REQUIREMENTS
• *Full time opportunities are available
• Minimum age of 18 years old.
• Great communication and verbal skills.
• Excellent sales and negotiation skills.
• Good organization and time management skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 60d+ ago
Customer Service - Shallotte, NC
The Cole Family of Harley-Davidson Dealerships
Customer service manager job in Shallotte, NC
Full-Time
We are looking for high energy individuals, with a positive attitude. Experienced or not, don't be afraid to apply,
Sea Breeze Harley-Davidson
is a dealership built on training our own; you will not be denied simply because you haven't done it before. So what are you waiting for? Don't you want the people who wear a suit every day to be jealous of not only what you do for a living, but who you are doing it with? ABSOLUTELY NO EXPERIENCE REQUIRED. We will pay to train you. If you are detail oriented, optimistic and have a friendly personality, this might just be the career for you. This career is more centered around building relationships and having fun with customers! Excellent indoor work environment with a great team atmosphere. We have a full benefit package including health, dental and life insurance, paid time off, paid holidays, and 401K. Please email Shawn Hoff to see about joining the excellent team here at Black Jack Harley-Davidson
Job Type: Full-time
Salary: $9.00 - $31.00 per hour
An Equal Opportunity Employer
Benefits:
401K
Paid Vacation & Holidays
Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
Health Flexible Spending Account
ZayZoon Earned Wage Access
Company Discounts
Opportunities for growth and professional development
Schedule:
8 hour shift
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
Work Location: In person
Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it's a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.
All statements made by applicants for employment du
ring the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.
How much does a customer service manager earn in Wilmington, NC?
The average customer service manager in Wilmington, NC earns between $31,000 and $107,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Wilmington, NC