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Customer service specialist jobs in Altoona, PA

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  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service specialist job in Altoona, PA

    The salary range for this role is $12.25 to $13.00 per hour.* is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $12.3-13 hourly 3d ago
  • Client Services Associate

    Bayada Home Health Care 4.5company rating

    Customer service specialist job in Blairsville, PA

    *BAYADA Home Health Care* has an immediate opening for a *Client Services **Associate** *in our *Blairsville, PA Assistive Care State Programs* home care office. If you are looking for an exciting career opportunity in a growing industry, an *Associate* could be the position for you! Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career and learn the business? We're BAYADA Home Health Care and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients. Through hands-on experience, *Client Services Associates *at BAYADA learn all aspects of managing and growing a caseload and recruiting staff in order to become a Client Services Manager. *Responsibilities*: * Focused on assisting the manager in delivering and coordinating client services * You'll help lead field staff in providing quality home care while increasing your office's caseload through long-term relationship building with clients, referral sources, payors and community organizations. * Sharing responsibility for your team, you'll develop communicative relationships with them while managing scheduling and maintain effective fiscal management by monitoring metrics (gross margin, overtime, unfilled hours, etc.). *Qualifications:* * Prior health care, home care and recruiting experience a plus) * A demonstrated record of strong interpersonal skills and goal achievement * Ambition to grow and advance beyond current position * Strong PC and communication skills (including solid phone marketing & data entry ability) *Why you'll love BAYADA:* * BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. * *Award-winning workplace*: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor. * *Weekly pay* * *Work life balance: **Monday-Friday 8:30-5pm hours* * *AMAZING culture:* we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence. * *Strong employee values and recognition*: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more. * *Diversity, equity, inclusion, and belonging: *Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more. * *Growth opportunities*: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more * *Check out our blog*: [ * *Benefits*: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, [ *As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.* BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in [here]( BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
    $29k-40k yearly est. 9d ago
  • Customer Service Crew

    Dunkin'-Franchisee of Dunkin Donuts

    Customer service specialist job in Reedsville, PA

    Looking to love where you work? Or just looking to learn the secret to delicious coffee? Here at Dunkin well teach you life skills from day one whether Dunkin is your first job or youre making it your career. Look no further and apply to join the team at our Burnham, Lewistown, Lock Haven or Reedsville locations. Nedo, Inc. is currently hiring for Crew Members to join our teams! We have full-time and part-time opportunities available. As a Team Member, youll help America Run on Dunkin by expertly preparing food and beverages. Through community, collaboration, and taking life one coffee at a time, you will keep your guests coming back for more. We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning. Flexible Schedule Full-Time and Part-Time available Free Shift Meals* Best in Class Training & Continuous Learning Advancement Opportunities Vacation Benefits Simple IRA Plan Medical Benefits Cash Referral Program Ready to come run with us? REQUIREMENTS Great attitude and comes to work with a smile Must be able to speak English Capable of counting money and making change. Provide excellent guest satisfaction, service speed, and product quality Show passion about results by setting compelling targets and delivering on commitments Meet safety and sanitation standards Anticipate and understand guests needs and exceed their expectations Works well in a team environment Must have weekend availability In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. Dunkin' Donuts is the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
    $26k-33k yearly est. 1d ago
  • Store Team Member - Full-Time - #339

    Sheetz 4.2company rating

    Customer service specialist job in Bellefonte, PA

    Additional Job Info: Additional $1.50/hr. for working 10pm-6am Full-time Team Members are required to work 4 weekend days per month. Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member and MAKE SHEETZ HAPPEN! We call this role a ‘team member' because that's what you're in for: a team culture where you'll find your people and have each other's backs. Your day-to-day will be busy, but super rewarding, because you're in the business of making customers smile! Working together with the team, you'll engage customers with hospitality in all aspects of their Sheetz experience. With excellent communication skills and the ability to adapt to change, you'll thrive in this position. And that's great newz, because this isn't just a ‘job.' It can become a career as you grow your skillset by engaging in many facets of the store through sales, food preparation & customer service. The sky is the limit for your potential to grow within Sheetz. You'll feel your value, every day because you'll be receiving competitive benefits & perkz for days. We are proud to offer our employees competitive salaries and PTO, 100% paid maternity and paternity leave, food & drink discounts, up to $5250 a year in tuition reimbursement, employee bonuses and more! So, you in? Responsibilities: Welcome customers to our stores with top-tier customer service Make magic happen by serving up quality food and beverages made to exact customer specifications in a safe, fast and friendly manner Manage transactions at check-out, while keeping an eye on appropriate sales of restricted products Keep thingz clean in the store, kitchen, and dining areas Keep the goodz stocked throughout the store Qualifications: The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 20 pounds and the ability to assist another person in lifting 40 pounds. Must be 18 years of age or older Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
    $25k-30k yearly est. 12d ago
  • Customer Service Representative (Full-Time)

    Dayton Freight 4.6company rating

    Customer service specialist job in Bedford, PA

    Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days
    $33k-39k yearly est. Auto-Apply 60d+ ago
  • Technical Service Representative I

    Overhead Door Corporation 3.8company rating

    Customer service specialist job in Lewistown, PA

    The Technical Service Customer Care Representative I, provides entry-level technical support for products manufactured by Overhead Door Corp./ Wayne Dalton. This role is the first point of contact for customers/ installers needing assistance with basic product/ installation questions or product/ installation troubleshooting. Works closely with more experienced team members to develop product knowledge and troubleshooting skills. * Work with customers to provide support on technical issues, including but not limited to product information, troubleshooting, and installation question/ issues * Provide customer support through inbound and outbound calls and/or emails. * Log customer interactions and issues into CRM accurately. * Learn and interpret basic product manuals and installation guides. * Provide troubleshooting for door systems, operators, sensors, and control panels. * Guide installers and dealers through proper installation and setup procedures. * Escalate and document recurring product issues for continuous improvement. * Other duties may be assigned as needed by manager. * Occasional off-hours support may be required based on scheduling or during major installations or time-sensitive * A minimum of 0-2 years of work experience required. * High school diploma or GED required; technical coursework is a plus. * Willingness to learn and grow product lines and technical skills. * Basic computer skills and CRM usage. * Proficient with technical documentation and product specs. * Ability to read schematics, installation diagrams, and wiring instructions. * Strong communication (written and verbal) skills and ability to effectively troubleshoot. * Strong customer service and conflict resolution skills in high-pressure environments. * Ability to manage time and priorities in a fast-paced environment. * Interpersonal and focus on the Customer Experience. * Associate's degree in engineering or equivalent technical training is preferred. * 1-2 years of customer service or tech support experience. Ideally in the door industry or related fields (mechanical/electrical). * Technical certification or trade license (e.g., journeyman electrician, access control certification, etc.). * Experience with field diagnostic tools (multimeters, lift equipment, mobile field service software). * Field service experience
    $40k-48k yearly est. Auto-Apply 5d ago
  • Customer Service Representative

    Fyzical Therapy and Balance Centers 3.7company rating

    Customer service specialist job in Windber, PA

    Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Windber, PA, that is a perfect fit for you! We are a fast-paced clinic that needs a great multi-tasker with great customer service who isn't afraid to learn new things. As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Multi-task with a smile Answer phones, act as a patient liaison, answer any questions from potential or current patients Gather new patient data; keep track of all patient referrals Disseminate information and collect patient intake information; act as a go-between for patients and physicians Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Verify insurance information and submit and track authorization requests in a timely manner Upload paperwork into our computer system Collect mail; distribute mail to proper areas/people Send benefits paperwork to our in-house biller Fax reports to physicians; keep a log of incoming reports Communicate with the office manager and clinicians about scheduling/patient arrival Help with clinic up-keep throughout the day Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion Punctual, ready to start at specific time Must be flexible with hours. Shifts vary M-F, however, current need is 7:00am-3:30pm. Looking for fulltime with benefit package. Must be a team player. We are not currently wearing masks (covering mouth, nose and chin), however, if it becomes required, then participation is mandatory due to our clientele.
    $27k-35k yearly est. 21d ago
  • Customer Service Representative - State Farm Agent Team Member

    Lisa Mancinelli-State Farm Agent

    Customer service specialist job in Hollidaysburg, PA

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-35k yearly est. 18d ago
  • Customer Care Coordinator

    GFL Environmental

    Customer service specialist job in Freedom, PA

    The Customer Care Coordinator works hand in hand with most departments in the organization, being a team player with a positive attitude is a must. This role will allow diversity in the day-to-day management of customer needs with help and guidance from the GM of US Business Development and Secondary Supply Chain. The goal of this role is to enhance the GFL Environmental customer experience to drive organic growth with existing customer base by providing value in responsiveness. This role is not highly technical, however some technical experience in the field of chemistry or hazardous waste management is a plus. Benefits: Why choose GFL(Team Green)? • Health, Vision, Dental Insurance • 401k, and 401k matching • Paid Holidays • 3 weeks of PTO • And several other benefits Responsibilities: Office reception Order entry utilizing GFL's internal system and organization of customer files. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Maintains internal spreadsheets for tracking. Works with the operations supervisor to respond to existing customers on scheduling and new materials. Maintains communication with customers on general information and requests to help insure customer experience and aid in customer retention. Maintains inventory of product and general supplies Requirements: Positive attitude and ability to navigate best practices and common courtesy towards other coworkers. Excels in time management skills and ability to multi-task and prioritize work. Excels in MS office. 3-5 years of experience in a related field or role. Knowledge of office systems and procedures. Strong organizational and planning skills. Previous training or on the job experiencing servicing customers. Attention to details and problem-solving skills. High school diploma or equivalent; college degree preferred. Condition of Employment: Valid driver's license and ability to pass drug screen and criminal background screening. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
    $32k-47k yearly est. 22d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service specialist job in Johnstown, PA

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $25k-33k yearly est. 23d ago
  • Yard Associate - Customer Service

    Lezzer Lumber

    Customer service specialist job in Curwensville, PA

    Who We Are Lezzer Lumber, family-owned and operated company, began in 1927 and has remained a leader in the building supply materials industry. Lezzer Lumber has grown over the decades into the 30th largest lumber dealers in the country. We are currently comprised of 11 retail stores, 4 commercial door facilities, and a truss manufacturing plant, all located in Pennsylvania. What We Do Lezzer Lumber is a building materials supply company for both commercial and residential building projects. Our commitment to providing quality products to our customers is a constant priority in our business. Lezzer employees are specifically trained to understand the importance of customer service; therefore, Lezzer employees strive to meet the needs of their customers to ensure satisfaction. Our employees have a wealth of knowledge which customers have come to rely on for order accuracy and job completion. Benefits that Matter: * Generous Paid Time Off * Paid Holidays * Performance Incentive Bonus * Medical Insurance (Dental & Vision) * Career Opportunities for Advancement * 401K Plan with Both Traditional and Roth Options Available * Employee Discount * Recognition and Rewards for a Job Well Done! Summary: Performs general lumber yard duties such as delivery order preparation and loading, unloading, verification and storage or received merchandise, customer loading, delivery assistance, and general housekeeping duties. Cleans, organizes and straightens yard and related areas as directed. Essential Duties and Responsibilities: Duties and responsibilities include the following. Other duties may be assigned. * Prepares customer delivery orders and loads on delivery vehicle as assigned. * Unloads incoming freight merchandise, verifies, counts, and puts away stock in pre-designated areas. * Properly identifies, tags, and stores incoming special-order merchandise. * Corrects or brings to the attention of the Yard / Operations Manager any unsafe building, yard, or storage condition. * Performs the loading and unloading of customers. * Performs basic yard housekeeping duties such as sweeping floors and picking up trash. * Returns customer return merchandise to pre-designated storage areas. * Assists in the delivery of yard merchandise as assigned. * Picks-up trash, banding, wrappers, and other foreign objects in the yard and adjacent areas * Maintains weed/grass control in yard and adjacent areas. * Culls lumber and building materials. * Assists in loading vehicles or unloading freight as directed. * Levels lumber units. * Follows safe vehicle and equipment operation and general yard practices. * Assists in the delivery of customer orders as required. * Performs minor facility maintenance tasks as directed. * Immediately reports all accidents, injuries, and incidents of damage, to merchandise, buildings and equipment and customer property to the Operations Manager. * Knows and practices safe and proper lifting, carrying and material maneuvering practices.
    $25k-33k yearly est. 16d ago
  • Customer Care Specialist I

    1St. Summit Bank 3.8company rating

    Customer service specialist job in Johnstown, PA

    •Receives and processes incoming calls from customers. •Responds to inquiries and determines the appropriate response or direction and proactively offers the most convenient solutions or options for the customer. •Completes various operational processes to support customer requests. •Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations. •Completes trouble shooting if needed to support a customer inquiry. •Collaborates and refers to internal business partners by referring customers to the appropriate professional to ensure a full range of financial solutions to meet their needs: •Reviews reports, prepares correspondence, and participates in special department projects as required. •Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training. •Performs other duties and responsibilities as assigned. REQUIRED SKILLS/ABILITIES: • Excellent verbal and written communication skills. • Exceptional organizational skills and strong attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. SUPERVISORY RESPONSIBLITY: This position does not supervise employees. EDUCATION and EXPERIENCE: •High School or GED equivalent. •One (1) year of providing outstanding customer service or sales experience, preferably in a financial service setting, is required. Call Center experience preferred. PHYSICAL REQUIREMENTS: •Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness. polly previte •Ability to lift up to 20 pounds (i.e., files). •Ability to communicate in person, through email or via telephone with customers and staff members. •Ability to sit or stand for an extended period. •Specific vision abilities required by this job may include close vision and the ability to adjust focus.
    $27k-31k yearly est. 60d+ ago
  • Customer Service Rep (QTC)

    Three Wire Systems 4.4company rating

    Customer service specialist job in Bedford, PA

    MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support. With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life. Job Summary: Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points. Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm Location: Must live within 90 minutes driving distance of Bedford, PA. Training: 2 weeks onsite training Essential Duties and Responsibilities: Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology Accurately documents all call information in case management system according to standard operating procedures Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary Any other duties as assigned Competencies: Ability to prioritize customer follow up calls when necessary Adaptable with the ability to follow standardized process workflow on a daily basis Provide exceptional customer service to both internal and external customers Strong knowledge of administrative processes Demonstrated ability to work as a team member as well as an individual contributor Ability to interact with all levels of staff Ability to effectively manage competing priorities in a fast paced environment Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly Excellent data entry and typing skills Ability to work various shifts and hours to cover multiple times zones Education and/or Experience: (includes certificate & licenses) Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation This supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status. Education Required GED, High School Diploma or higher. Required 1-3 years: Customer Service experience. Skills Preferred Customer Service Intermediate Sense of Urgency Intermediate Problem Solving Intermediate Interpersonal Intermediate Team Player Intermediate Written Communication Intermediate Verbal Communication Intermediate Organization Intermediate Excel Intermediate Word Intermediate Medical Terminology Intermediate MS Office Intermediate Multi-line phone Intermediate Behaviors Preferred Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations
    $27k-35k yearly est. 22d ago
  • Ticket Taker/Usher/Customer Service Representative

    Asmglobal

    Customer service specialist job in Johnstown, PA

    -Usher/Ticket Taker/Customer Service Rep Facility Name - 1st Summit Arena @ Cambria County War Memorial Usher/Ticket Taker/Customer Service Rep DEPARTMENT: Security REPORTS TO: General Manager FLSA STATUS: Hourly/Nonexempt/Seasonal Summary Under the supervision of the General Manager and Box Office Manager, this position is responsible for directing and guiding guests to appropriate seat location, handling any questions/comments/suggestions from guests and communicating facility amenities. In addition, ushers/ticket takers are responsible for assisting with all aspects of the customer fan experience, including but not limited to, building entry procedures, ticket scanning, directing fans to appropriate locations, answering questions, and responding to customers' needs during arena events. Essential Duties and Responsibilities Responsible for scanning guests' tickets as they enter the building. Direct guests to seats listed on their tickets. Respond to any guest incidents including, but not limited to, fights, injuries, and illnesses. Communicate facility amenities to guests as needed and requested. Provide excellent customer service by remaining calm and courteous. Help guests find their party. Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience On-the-job training provided. HS diploma or G.E.D. preferred. Must be able to stand, walk and climb stairs for duration of shift. Shifts generally last 6-8 hours. May be exposed to adverse weather conditions. Must be able to work nights, weekends, and holidays as well as during normal business hours. Must be able to multi-task and work well under pressure in a fast-paced environment. Skills and Abilities Must be able to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment. Ability to communicate with and take direction from immediate supervisor and facility management. Possess excellent verbal and interpersonal skills and interact with all levels of staff, including management. Remain flexible and adapt to fluid situations in which daily job duties change suddenly. Ability to handle/resolve high tension situations and respond with professional demeanor. Excellent communication, problem solving and organizational skills. Work independently, exercising judgment and initiative. Must possess professional presentation, appearance and work ethic. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 6-10 hours daily, as well as the ability to lift in excess of 25 pounds. This position is also exposed to adverse conditions including inclement weather, noise fumes, etc. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Drew Herb-State Farm Agent

    Customer service specialist job in Colver, PA

    Job DescriptionBenefits: $500 signing bonus, with additional $500 after 90 days 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Drew Herb - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Property/Casualty license (Must obtain before start date).
    $27k-35k yearly est. 17d ago
  • Customer Service Rep CSC

    Carsonvalleyhealth

    Customer service specialist job in Philipsburg, PA

    This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC
    $27k-35k yearly est. 1d ago
  • Customer Service Rep CSC

    TCH Group, LLC 2.9company rating

    Customer service specialist job in Philipsburg, PA

    This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC
    $28k-35k yearly est. 1d ago
  • Customer Service Representative - State Farm Agent Team Member

    Matt Randall-State Farm Agent

    Customer service specialist job in Bedford, PA

    Job DescriptionBenefits: 401(k) Competitive salary Free food & snacks Health insurance Paid time off Training & development ROLE DESCRIPTION: As a customer service representative with Matt Randall State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 21d ago
  • Customer Service Rep(04879) - 738 Valley Street

    Domino's Franchise

    Customer service specialist job in Lewistown, PA

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 2d ago
  • Customer Service Representative

    Fast Times Screen Printing and Sign

    Customer service specialist job in Indiana, PA

    Job DescriptionBenefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Must be able to lift around 40 lb boxes
    $27k-35k yearly est. 27d ago

Learn more about customer service specialist jobs

How much does a customer service specialist earn in Altoona, PA?

The average customer service specialist in Altoona, PA earns between $24,000 and $40,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.

Average customer service specialist salary in Altoona, PA

$31,000

What are the biggest employers of Customer Service Specialists in Altoona, PA?

The biggest employers of Customer Service Specialists in Altoona, PA are:
  1. Sherwin-Williams
  2. New Pig
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