Customer service specialist jobs in Asheville, NC - 375 jobs
All
Customer Service Specialist
Customer Relations Specialist
Reservations Agent
Service Specialist
Client Specialist
Customer Service Professional
Customs Consultant
Customer Service Associate
Customer Service Representative
Customer Engagement Specialist
Technical Service Representative
Customer Support Specialist
Senior Customer Service Coordinator
Customer Service Representative
Life's Abundance, Inc. 3.3
Customer service specialist job in Asheville, NC
Customer Care Representative - In-person Full-Time, Mainly Inbound Calls, No Quotas, $19 - $20/Hour, Excellent Benefits
This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You'll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service.
Why Join Us?
Work-Life Balance: Monday through Friday schedule, with a 40-hour workweek from 8:00 a.m. to 4:30 p.m. Shifts may vary slightly in coordination with our call center in Dumas, Texas.
Convenient Hours: No night or weekend shifts, plus paid time off for major national holidays.
No Solicitation/Sales Calls: Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers.
Hear directly from our employees: here
An abundance of benefits:
Competitive Salary- starting at $19.00 - 20.00/hour
Paid Volunteer Time Off
Paid Personal Time Off
Paid National Holidays Off
Medical insurance for employees plus family that includes dental and vision - with up to 90% paid by the company
Shares of company stock through the Employee Stock Ownership Plan (ESOP)
401K Saving Plan
Professional development, and we prefer to promote from within as much as possible.
Dental insurance with our basic dental package is 100% free to employees.
Vision Insurance
Flexible Spending Account
Hospital Indemnity
Met Law Program
Discounts on Company Products
Casual dress - every day is casual Friday
Responsibilities include:
Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information.
Identifying and assessing customers' needs by thinking creatively and empathetically to assist in such a way that each person feels heard, and respected.
Use effective problem-solving skills and knowledge gained to support team members collaboratively.
Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products.
Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information.
Our Customer Care Department is seeking a team member to support Field Representatives and their customers, ensuring that each person feels valued, heard, and receives the best possible assistance. The ideal candidate will be empathetic, courteous, and passionate about helping others. They should also be problem solver with high attention to detail, effective listening skills, and a strong sense of accountability for their work.
This role involves daily interactions with Field Representatives and customers through phone calls, emails, and chats. As such, professionalism-both written and verbal-is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information to address questions about our products and services. Life's Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.
$19-20 hourly 4d ago
Looking for a job?
Let Zippia find it for you.
Client Relationship Specialist - Asheville, NC
Charles Schwab 4.8
Customer service specialist job in Asheville, NC
Regular
Your opportunity
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customerservice to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
What you have
Required Qualifications:
1+ years of Client/CustomerService experience
Preferred Qualifications:
Previous experience in Financial Services/Wealth Management and/or closely related industry.
While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
Ability to handle client needs with tact and diplomacy
Outstanding written and oral communication skills
Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
Basic understanding of brokerage regulations and rules that govern client accounts
May be asked to become a Notary
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
$48k-63k yearly est. 1d ago
Customer Service and Sales Specialist
Natural Auto Products 3.8
Customer service specialist job in Landrum, SC
CustomerService & Sales Specialist - Join Our Team at Natural Auto Products (CocoMats.com)
Company: Natural Auto Products (CocoMats.com)
Are you passionate about delivering exceptional customerservice and eager to grow your sales skills? Natural Auto Products (CocoMats.com), a leader in crafting high-quality, sustainable, hand-made car floor mats, is looking for an experienced CustomerService & Sales Specialist to join our dynamic team. With over 25 years of dedication to quality, we pride ourselves on providing outstanding products and customer satisfaction. As a key team member, you'll play a crucial role in ensuring our customers have the best experience with every interaction, while helping drive business growth through a customer-focused sales approach.
Key Responsibilities:
Customer Interaction: Maintain an upbeat, professional, and empathetic demeanor in all customer interactions, including wholesale accounts.
Communication: Respond promptly and effectively to customer inquiries via phone, email, and voicemail.
Order Management: Process new orders, update existing ones, and ensure smooth communication with relevant teams.
Customization: Assist customers in selecting and customizing their mats, ensuring all specifications are met.
Sales Engagement: Identify and pursue sales opportunities with existing customers and potential companies, aiming to drive additional orders and revenue.
Problem Solving: Address and resolve any customer concerns efficiently, aiming for long-term satisfaction.
Local Support: Occasionally assist walk-in customers at our facility.
Requirements:
Personality: Upbeat, driven, self-motivated, and passionate about providing excellent customerservice.
Availability: Must be available to work Monday-Friday, 9 AM - 5 PM, on-site in Indian Land, SC.
Communication Skills: Strong written and verbal communication skills.
Sales Experience: Prior sales experience is preferred.
Tech Savvy: Proficiency with basic computer applications (Excel, Microsoft Office, Outlook).
Multitasking: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Organization: Strong attention to detail and excellent organizational skills.
Teamwork: Ability to collaborate effectively with team members while also working independently.
Physical Capability: Ability to lift 25 pounds when needed (occasionally required).
Commitment to Learning: Enthusiasm for professional growth and opportunities within the company.
Education: Bachelor's degree in Business, Communications, or a related field (preferred, but not required).
Hours:
Full Time (On-Site)
Monday - Friday, 9 AM - 5 PM
Compensation:
Base Salary: Competitive hourly wage, based on experience (Range: $23 - $25 per hour).
Additional Benefits:
2 weeks of paid vacation.
All UPS holidays off.
Why Join Us?
By joining CocoMats, you'll become part of a team that values quality, innovation, and customer care. We offer a supportive and collaborative work environment where your contributions are valued.
If you are eager to make a difference, grow your sales abilities, and deliver top-tier service, we would love to hear from you. Apply today to help us continue our legacy of excellence and customer satisfaction!
$23-25 hourly 5d ago
Technical Service Representative - Automotive Coatings
PPG 4.4
Customer service specialist job in Greer, SC
As a Technical Service Representative - Automotive Coatings, you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customerservice, focusing your concentration on Ecoat, color, and appearance control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management!
Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. The selected candidate will report to the Optima Solutions Manager and work at our client site - Plastic Omnium in Greer, SC.
Key Responsibilities
Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
Record weekly inventories and communicate status both externally and internally.
Perform required tests for material and process systems, and prepare technical reports for customers
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
Participate in weekly meetings with technical experts to review site projects and activity.
Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed
Use PPG digital tools to capture critical data and facilitate problem solving.
Support any special projects, as needed.
Provide sales support to maintain and expand business, and ensure effective start-up of new products.
Qualifications
High school diploma required
3+ year of experience in a technical setting or paint application environment
Prior supervisory experience preferred
Must be proficient in Microsoft programs (Word, Excel, PowerPoint)
#LI-ONSITE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$32k-37k yearly est. Auto-Apply 22d ago
Customer Support Specialist I (Scheduled Part Time )
First Bank 4.6
Customer service specialist job in Asheville, NC
The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customerservice oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
Schedule: Monday-Friday 9am-2pm with rotating Saturday 9am-2pm (every other Saturday)
Work schedule type: Hybrid
ESSENTIAL FUNCTIONS:
* Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.
* Returns customer phone messages from after hours.
* Performs account transactions including, but not limited to: payments & transfers.
* Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.
* Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.
* Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.
* Researches and responds to secure/unsecure customer messages.
* Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the CustomerService. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.
* Provide, present and promote Service Excellence to all external and internal customers.
* Completes training as assigned.
* Completes annual compliance courses.
* Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
* Adheres to all levels of our Service Excellence standards.
* Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
* High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
* Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
* Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.
* Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.
* Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.
* Additional preferred skills include customerservice, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$31k-36k yearly est. 2d ago
Client Specialist, Biltmore Village
Knitwell Group
Customer service specialist job in Asheville, NC
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00251 Asheville, NC-Asheville,NC 28803Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$29k-51k yearly est. Auto-Apply 36d ago
Juris Customer Success Consultant
Lexisnexis 4.4
Customer service specialist job in Mountain Home, NC
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$63.8k-106.4k yearly Auto-Apply 48d ago
Juris Customer Success Consultant
RELX 4.1
Customer service specialist job in Mountain Home, NC
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$63.8k-106.4k yearly Auto-Apply 48d ago
Customer Relations Specialist
Suburban Propane 4.5
Customer service specialist job in Brevard, NC
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customerservice, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
Responsibilities
• Handle a high volume of incoming calls ensuring customerservice quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data which includes setting up new accounts and maintaining related data
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: ****************************************** .
Qualifications
• Minimum of 3 years of experience in a customerservice role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customerservice business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1)
Suburban Commitment
- showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customerservice; (2)
SuburbanCares
- highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3)
Go Green with Suburban Propane
- promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************
It's an amazing time to become a part of our team as we expand our national footprint and
make strides toward a sustainable, clean energy future!
Applications will be accepted until the position is filled.
As part of our pre-employment hiring process, background checks and drug screens are performed.
For more information about our hiring process, please visit: ****************************************************
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here:
*************************************************************
We can recommend jobs specifically for you! Click here to get started.
$30k-38k yearly est. Auto-Apply 22d ago
Senior Customer Service Coordinator
Smurfit Westrock
Customer service specialist job in Marion, NC
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Hiring Immediately - Full Time
Senior CustomerService Coordinator - Marion, NC
Dayshift
What We Offer
* Medical, Dental and Vision benefits available immediately
* 401K with company match
* 80 hours of Paid Time Off and 12 Paid Holidays
* Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more
* Annual Reimbursement for Safety Shoes
* Comprehensive training with numerous learning and development opportunities
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
The Opportunity
* The CustomerService position has primary responsibility for establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives.
* Receives and responds to customer inquiries. Requests can range from pricing and placing new orders, new artwork, order complaints or A/R assistance
* Communicates with customers in a timely and professional manner (delivery issues, production shortages)
* Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely manner
* Prepares quotations for customer and follows up to generate further customer interest.
* Sales Support - provides administrative support to sales team
* Coordinates new business reviews with Project Management and Planning
* Monitors and resolves financial issues pertaining to open items, accounts receivables, pricing and billing discrepancies
* Maintains appropriate corresponding files for documentation
* Provides other assistance to the CustomerService Manager as requested
* Works to promote teamwork at all levels of the company
* Willing to work flexible hours, if necessary
* Perform all duties according to established safety policy, including wearing all required PPEs to perform duties
* Must be able to back up each employee in department
* Performs other job duties, as assigned.
What You Need To Succeed
* Must have an Associate's Degree from an Accredited Two-Year College or Technical School; Bachelor's Degree preferred
* Minimum of 1-3 years of experience in related field
* Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)
* Must be able to function effectively in a fast-paced environment.
* Excellent organizational skills to include follow-up and accountability. Attention to detail is critical to maintain accuracy and fulfill customer expectations.
* Professional customer satisfaction skills needed to maintain positive external and internal relationships.
* Excellent oral and written communication skills to include effective listening. Must be able to understand and/or explain technical procedures.
* Ability to easily adapt to fluctuations in business cycles and workload.
* Some travel may be required.
* Ability to work independently and within a team environment.
* Sound judgment in decision-making, remaining calm under pressure
* Exhibits maturity during a crisis maintaining composure and completing tasks
* Willing to work toward a win/win solution; promotes harmony and unity among peers
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
$31k-42k yearly est. 7d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer service specialist job in Tigerville, SC
Virtual CustomerService Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customerservice , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 23h ago
Reservation Agent
Asheville Cottages
Customer service specialist job in Asheville, NC
Marshall and I grew up in Gainesville, FL, only a mile from each other but we didn't meet until college. We were married in 1991 and graduated from University of Central Florida in 1992. We both received degrees in teaching and started our careers as public school teachers in Orlando, FL. After teaching for several years, we decided to purchase a franchise and become business owners.
The franchise we purchased was called Wood You Furniture, part of a chain of unfinished furniture stores. We choose to open the store in Asheville in the spring of ‘96. In the years that we owned the store in Asheville, we also opened a store in Johnson City, Tennessee and Greenville, SC as well.
We hired excellent managers to run the stores which enabled our family to do the thing we enjoy most: travel. We soon found ourselves traveling all over the country and the world meeting new people and seeing the sights. Fortunately, we were able to bring our four kids with us on most of our trips.
All of this traveling gave Marshall and me an idea. With the tourist industry increasing in Asheville and Marshall's strict business philosophy of making his customers happy in the furniture business, we decided to build a vacation rental home with the goal to give our guests the best and cleanest cottage stay that have ever experienced.
In 2003, we built our first two bedroom cottages, the Bent Creek and the Blue Ridge. We soon found that the vacation rental business was different from the furniture business in one important aspect: it was FUN! We loved making people happy, a task that came easy to us. Our plan was simple: find out what our guests wanted and give it to them, plus a little extra.
Within two years we purchased the house in front of the Blue Ridge and Bent Creek and completely gutted it. We then remodeled it to create two cottages under one roof, condo style (we don't like the sound of the word “duplex”). I remember how nervous we were about adding these two new cottages to our website. We didn't know if anyone would want to rent a “duplex” no matter what lengths we went through to make them private. As it turned out, there was even more demand for the Laurel and Rosewood, than there was for the Bent Creek and Blue Ridge.
Two years later, fourteen acres became available in a location that Marshall had been dreaming of since the opening of the first two cottages. After purchasing the land, we built six, one bedroom, condo style cottages. Using the comments from our past guests combined with our experience so far in the vacation rental business, we designed these cottages to be exemplary. At each step in the design and construction phase our mantra was simple: “If it doesn't make our guest say ‘WOW', change it so that it does.” I know this frustrated our architect and our builder, but we knew the end product would be well worth the effort.
In the winter of 2013, we closed the last of our furniture stores and that same summer we opened our two newest, two bedroom, standalone cottages, the Ivy and the Magnolia. Again, our goal in building these was to make our guest say “wow” every time they walked around a corner. If you get a chance to stay in one of these cottages, we hope you have as much fun while you are there as we did designing and building them.
In 2015 we built the Hickory and Walnut, our first standalone one bedroom cottages. We upgraded these cottages to several ways, the most significant of which is the oversized, extra large, walk-in, double shower and garden tub.
The Cedar is our last and possibly final cottage completed in the summer of 2017. Since we used the same floor plan as the Hickory, the Cedar and the Hickory almost identical.
At 15 cottages I believe we are finished building. We like being personally involved in all aspects of our cottages. I am afraid that if we get any bigger, we would have to back away from some of the day-to-day operations-something we are unwilling to do. When you call, for example, you will be talking to Marshall or me. If you have a problem, one of the two of us will handle it for you. It's all very personal and that is the way we like it.
Marshall and I love the life God has given us. After homeschooling for our children for the past 17 years I am delighted to giving my full attention to our cottages (and to my new grand baby!). I handle all guest communications and oversee the cleaning of the cottages. Marshall and the boys make sure the buildings and grounds look new and fresh and we still travel every chance we get so that we can bring new ideas back to the cottages (and because it's so fun!)
We do not take lightly the fact that you chose to spend your vacation with us. I am still amazed and honored that you would do so. Our goal is, and will always be, to give you the best vacation rental cottage stay you have ever experienced.
Thank you for reading and may the word of Christ dwell in you and your family richly.
Job Description
Asheville Cottages is looking to hire an enthusiastic individual to fulfill a position in our Reservations Department. The purpose of this position is to interact with our guests and ensure they have a great experience when staying at our resort. This person is also responsible for responding to guest calls or inquiries about accommodation packages reservations, to provide information and complete reservations for guests coming to the resort.
Processes reservations by email, telephone, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Handles daily correspondence
The Reservations Agent will be proficient in obtaining all necessary information and providing the guest a room that meets their expectations.
Knows accommodation, packages and promotional options available.
Explains resort products, service and other information about the resort as requested.
Knows the selling status, rates, and benefits of all packages plans.
Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Monitors and processes advance deposits on reservations.
Creates and maintains reservation records for a variety for facilities within the department.
Prepares letters of confirmation.
Communicates information to the front desk.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Courteous, friendly, and helpful to guests, managers, and fellow employees.
To be aware of all front office procedures and assist with front desk duties when required.
Willing to undertake any reasonable request made by management in any other areas of the house.
Job Qualifications
Education:
High school diploma or equivalent.
Experience:
Previous guest service and reservations experience preferred.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Previous call-center experience preferred.
Excellent listening and comprehension skills required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$20k-25k yearly est. 22h ago
Reservations Agent | Full Time
Omni Hotels & Resorts
Customer service specialist job in Asheville, NC
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
Assist guests with the Reservation process. Maximize potential revenue by following specified selling guidelines. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing, and computer work.
Responsibilities
Accurate input of Reservations into system.
Input Reservations within specified time periods.
Maximize potential room revenue by following specified selling guidelines.
Respond to guest calls in a timely manner.
Property-wide departmental interaction.
Raise the awareness of inventory issues.
Knowledge of hotel services and events.
Ensure an efficient and professional working environment with open communication.
Qualifications
Strong keyboard skills preferred.
Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
Ability to learn and master multiple software systems required.
Strong working knowledge of Microsoft Excel.
Must be organized with the ability to handle multiple tasks.
Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
$20k-25k yearly est. Auto-Apply 1d ago
Customer Service Associate
Variety Stores LLC
Customer service specialist job in Waynesville, NC
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express CustomerService Associate you will be responsible for providing excellent customerservice to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$22k-30k yearly est. 23d ago
Engagement Specialist (Front Desk)
Blue Ridge Health 4.1
Customer service specialist job in Waynesville, NC
Blue Ridge Health is currently seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team!
What We Offer You:
A competitive benefits plan, including Medical, Dental and Vision
Company sponsored life insurance and short and long-term disability coverage
403(b) retirement account with company matching
Supplemental accident insurance available
9 paid holidays per year
PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
Flexible Work Schedules Considered
Needs Accommodations Programs
Mental Health Resources
Tuition Reimbursement Program
What You'll Do:
This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include:
Answering phones, responding to inquiries, and relaying information to providers.
Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's Electronic Health Record (EHR).
Insures all client documentation is accurately completed and/or verified and updated during client visit.
Complies with all agency processes and procedures.
Collects and posts payments and appropriate insurance co-pays from clients.
What We're Looking For:
High school diploma or equivalent.
Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders.
One year experience working in a medical office environment preferred.
Basic medical terminology preferred.
Proficient computer skills including Microsoft Office, Excel, Outlook.
Electronic Health Records and Practice Management Systems experience preferred.
Adhere to HIPAA regulations and patient confidentiality.
Bi-Lingual (preferred, but not required).
Ability to travel to nearby sites as needed.
About Blue Ridge Health:
At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.
Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health's investment to advance as a culturally competent organization.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$35k-41k yearly est. Auto-Apply 6d ago
Specialist, People Services
Cottonwood Springs
Customer service specialist job in Sylva, NC
People ServicesSpecialist (HR)
Schedule: Full-time, Days (Monday-Friday)
Your experience matters
Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a People ServicesSpecialist joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
People are our passion and purpose. Join a workplace where you are valued for who you are-not just for what you do. The People ServicesSpecialist plays a key role in supporting employees and leaders by connecting them with essential resources throughout their employment at Harris Regional Hospital. This position assists with new-hire orientation, badge creation, job fair participation, and other core People Services functions.
The Specialist also supports People Services (HR) projects and HRIS data and systems, helping new employees navigate HR platforms such as Oracle, UKG, and ServiceNow.
How you'll contribute
A People ServicesSpecialist who excels in this role:
Assist in Orientation activities, badge creation, attending job fairs and other important PS/HR functions.
Assist in PS/HR related projects and HRIS data and systems.
Helps new employees understand PS/HR related systems (Oracle, UKG, ServiceNow, etc.)
Attend and participate in staff meetings, in-service, projects and committees as assigned.
Adheres to and supports policies and procedures for Harris Regional Hospital and Swain Community Hospital.
Work scheduled shifts including overtime, when necessary.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.
What we're looking for
Applicants should have an associate's degree or experience in lieu of education.
Previous experience in Human Resources required.
Previous healthcare HR experience preferred.
Preferred skills/knowledge: FLSA, FMLA, records management, deescalation techniques, and AA/EEO compliance.
Knowledge of Oracle & UKG preferred.
More about Harris Regional Hospital
Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women's care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care.
EEOC Statement
“Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
$30k-52k yearly est. Auto-Apply 12d ago
Substance Use Specialist for CST Adult Services
A Caring Alternative
Customer service specialist job in Forest City, NC
!
Position Status: Full Time
Licensure/Certification Requirements: LCAS, LCASA, CADC
A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support.
To more about us, visit our website at **************************
Why apply at A Caring Alternative?
We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another's culture.
Competitive Payrates! We offer a competitive rate of pay.
Work related mileage is paid tax free.
Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others.
Strong Core Values! Join our values-based, family-owned company with a culture that we care.
Flexibility! We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance.
Training! Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company.
Qualifications
Seeking a Substance Use Professional to work with adults as a part of a Community Support Team. This service consists of community-based mental health and substance use services, and structured rehabilitative interventions intended to increase and restore an individual's ability to live successfully in the community. The team approach involves structured, face-to-face therapeutic interventions that assist in reestablishing the individual's community roles related to the following life domains: emotional, behavioral, social, safety, housing, medical and health, educational, vocational, and legal.
Job Duties include:
Provides psychoeducation as indicated in the PCP
Assists with crisis interventions
Assists the Team Lead with behavioral and substance use disorder treatment interventions
Assists with the development of relapse prevention and disease management strategies
Conduct comprehensive substance use assessments considering the relationship between substance use and mental health
Basic Requirements:
Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs.
Valid driver's license, auto insurance coverage and reliable transportation
Pass criminal background check and other regulatory checks
Provide proof of your education
Education and Experience Required:
A bachelor's degree in Human Services, Social Work, Special Education, or other closely related Human Services area
Two (2) years of professional experience with the adult mental health population
Licensure/Certification Requirements: LCAS, LCASA, CADC
Resume must include degree earned (major & minor), graduation month & year, relevant employment dates including month and year, and populations served.
Benefits! We offer a comprehensive benefits package for full time employees.
Company laptop provided for most positions
401(k) & Roth retirement plans
Company matching 401(k) & Roth
11 paid holidays
Direct deposit
Paid Time Off accrual begins upon hire, 100 hours first year
Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days
Company paid Life Insurance policy
Short term & long-term insurance available
Employee Assistance Program for free financial, emotional & legal help
A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, Statesville and Morganton, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care.
We are an equal opportunity employer.
$30k-53k yearly est. 9d ago
Customer Relations Specialist
Suburban Propane 4.5
Customer service specialist job in Brevard, NC
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customerservice, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
Responsibilities
• Handle a high volume of incoming calls ensuring customerservice quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data which includes setting up new accounts and maintaining related data
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: ****************************************** .
Qualifications
• Minimum of 3 years of experience in a customerservice role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customerservice business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1)
Suburban Commitment
- showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customerservice; (2)
SuburbanCares
- highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3)
Go Green with Suburban Propane
- promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************
It's an amazing time to become a part of our team as we expand our national footprint and
make strides toward a sustainable, clean energy future!
Applications will be accepted until the position is filled.
As part of our pre-employment hiring process, background checks and drug screens are performed.
For more information about our hiring process, please visit: ****************************************************
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here:
*************************************************************
$30k-38k yearly est. Auto-Apply 45d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer service specialist job in Tigerville, SC
Virtual CustomerService Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customerservice , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 60d+ ago
Reservation Agent
Asheville Cottages
Customer service specialist job in Asheville, NC
Marshall and I grew up in Gainesville, FL, only a mile from each other but we didn't meet until college. We were married in 1991 and graduated from University of Central Florida in 1992. We both received degrees in teaching and started our careers as public school teachers in Orlando, FL. After teaching for several years, we decided to purchase a franchise and become business owners.
The franchise we purchased was called Wood You Furniture, part of a chain of unfinished furniture stores. We choose to open the store in Asheville in the spring of ‘96. In the years that we owned the store in Asheville, we also opened a store in Johnson City, Tennessee and Greenville, SC as well.
We hired excellent managers to run the stores which enabled our family to do the thing we enjoy most: travel. We soon found ourselves traveling all over the country and the world meeting new people and seeing the sights. Fortunately, we were able to bring our four kids with us on most of our trips.
All of this traveling gave Marshall and me an idea. With the tourist industry increasing in Asheville and Marshall's strict business philosophy of making his customers happy in the furniture business, we decided to build a vacation rental home with the goal to give our guests the best and cleanest cottage stay that have ever experienced.
In 2003, we built our first two bedroom cottages, the Bent Creek and the Blue Ridge. We soon found that the vacation rental business was different from the furniture business in one important aspect: it was FUN! We loved making people happy, a task that came easy to us. Our plan was simple: find out what our guests wanted and give it to them, plus a little extra.
Within two years we purchased the house in front of the Blue Ridge and Bent Creek and completely gutted it. We then remodeled it to create two cottages under one roof, condo style (we don't like the sound of the word “duplex”). I remember how nervous we were about adding these two new cottages to our website. We didn't know if anyone would want to rent a “duplex” no matter what lengths we went through to make them private. As it turned out, there was even more demand for the Laurel and Rosewood, than there was for the Bent Creek and Blue Ridge.
Two years later, fourteen acres became available in a location that Marshall had been dreaming of since the opening of the first two cottages. After purchasing the land, we built six, one bedroom, condo style cottages. Using the comments from our past guests combined with our experience so far in the vacation rental business, we designed these cottages to be exemplary. At each step in the design and construction phase our mantra was simple: “If it doesn't make our guest say ‘WOW', change it so that it does.” I know this frustrated our architect and our builder, but we knew the end product would be well worth the effort.
In the winter of 2013, we closed the last of our furniture stores and that same summer we opened our two newest, two bedroom, standalone cottages, the Ivy and the Magnolia. Again, our goal in building these was to make our guest say “wow” every time they walked around a corner. If you get a chance to stay in one of these cottages, we hope you have as much fun while you are there as we did designing and building them.
In 2015 we built the Hickory and Walnut, our first standalone one bedroom cottages. We upgraded these cottages to several ways, the most significant of which is the oversized, extra large, walk-in, double shower and garden tub.
The Cedar is our last and possibly final cottage completed in the summer of 2017. Since we used the same floor plan as the Hickory, the Cedar and the Hickory almost identical.
At 15 cottages I believe we are finished building. We like being personally involved in all aspects of our cottages. I am afraid that if we get any bigger, we would have to back away from some of the day-to-day operations-something we are unwilling to do. When you call, for example, you will be talking to Marshall or me. If you have a problem, one of the two of us will handle it for you. It's all very personal and that is the way we like it.
Marshall and I love the life God has given us. After homeschooling for our children for the past 17 years I am delighted to giving my full attention to our cottages (and to my new grand baby!). I handle all guest communications and oversee the cleaning of the cottages. Marshall and the boys make sure the buildings and grounds look new and fresh and we still travel every chance we get so that we can bring new ideas back to the cottages (and because it's so fun!)
We do not take lightly the fact that you chose to spend your vacation with us. I am still amazed and honored that you would do so. Our goal is, and will always be, to give you the best vacation rental cottage stay you have ever experienced.
Thank you for reading and may the word of Christ dwell in you and your family richly.
Job Description
Asheville Cottages is looking to hire an enthusiastic individual to fulfill a position in our Reservations Department. The purpose of this position is to interact with our guests and ensure they have a great experience when staying at our resort. This person is also responsible for responding to guest calls or inquiries about accommodation packages reservations, to provide information and complete reservations for guests coming to the resort.
Processes reservations by email, telephone, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Handles daily correspondence
The Reservations Agent will be proficient in obtaining all necessary information and providing the guest a room that meets their expectations.
Knows accommodation, packages and promotional options available.
Explains resort products, service and other information about the resort as requested.
Knows the selling status, rates, and benefits of all packages plans.
Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Monitors and processes advance deposits on reservations.
Creates and maintains reservation records for a variety for facilities within the department.
Prepares letters of confirmation.
Communicates information to the front desk.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Courteous, friendly, and helpful to guests, managers, and fellow employees.
To be aware of all front office procedures and assist with front desk duties when required.
Willing to undertake any reasonable request made by management in any other areas of the house.
Job Qualifications
Education:
High school diploma or equivalent.
Experience:
Previous guest service and reservations experience preferred.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Previous call-center experience preferred.
Excellent listening and comprehension skills required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a customer service specialist earn in Asheville, NC?
The average customer service specialist in Asheville, NC earns between $24,000 and $40,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Asheville, NC
$31,000
What are the biggest employers of Customer Service Specialists in Asheville, NC?
The biggest employers of Customer Service Specialists in Asheville, NC are: