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Customer Retention Specialist - Bend, OR (CRS120825)
Paladin Data Corporation 3.7
Customer service specialist job in Bend, OR
Looking for a role where you can make an impact and enjoy coming to work? Paladin Data Corporation is both a trusted retail technology leader and a workplace where people come first, collaboration thrives, and growth is encouraged. Here, leaders know your name, and employees are supported both inside and outside of work.
We are seeking a new Customer Retention Specialist as part of our evolving Customer Support Team. This role will focus on customer loyalty, satisfaction, and wellness initiatives to ensure our clients get the most out of Paladin's solutions. The ideal candidate is proactive, empathetic, and passionate about building lasting relationships with customers.
Benefits & Perks
Choice of two medical plans (PPO or HSA plan)
100% company-paid: Dental, Vision, Hearing, Long- & Short-term Disability, Life & AD&D Insurance
Optional family coverage
Premium plan upgrades
Opt-out stipend
HSA (with company contribution) or FSA/FSA Dependent Care plan
Critical Illness, Accident, and Hospital Confinement plans
401(k) with up to 3% match (eligibility after 90 days)
Company Ownership Program and Annual Profit-Sharing Bonus
Connectivity Reimbursement (personal cellular and internet) up to $135/month
Home PC Allowance up to $5000 (specific positions only)
Annual Company Merchandise Allowance
Company, Department, and Professional Development Training
Monthly Team Lunches and Catered Employee Appreciation Lunches
Employee of the Month Program with 8 hours PTO and VIP parking spot
Employee Assistance Program with free virtual/in-person access to licensed professional counselors
Travel Assistance Program
Financial Fitness Program
Employee Discount Program with 30,000 discounts
Paid holidays
Progressive scale PTO based on years of service
Note: Standard benefits eligibility begins after 1 calendar month of employment, and 401(k) eligibility after 90 days of employment. Background investigation and drug test required.
Key Responsibilities
Develop and execute strategies to reduce churn and improve customer loyalty.
Lead customer wellness and mentoring initiatives to support client success.
Analyze customer feedback and usage data to identify at-risk accounts and address them proactively.
Collaborate with Sales, Marketing, and Product teams to align customer needs with business goals.
Design and manage engagement programs such as education campaigns, loyalty initiatives, and outreach touchpoints.
Resolve escalated customer issues with empathy and efficiency.
Track and report on key retention metrics, customer satisfaction, and program outcomes.
Mentor and train team members on customer-centric practices.
Oversee daily operations of the Wellness Department, ensuring clear priorities, accountability, and effective collaboration across the team.
Qualifications
3+ years of experience in customer success, retention, or account management.
Strong interpersonal and communication skills with an empathetic approach.
Proficiency with CRM platforms and how they work.
Analytical mindset with the ability to interpret customer trends and data.
Background in coaching, mentoring, or wellness is a plus.
Bachelor's degree in Business, Marketing, Psychology, related field or equivalent experience running a business is valuable.
Familiarity with applying Artificial Intelligence (AI) tools or insights to enhance customer experience, engagement, or retention strategies preferred.
Compensation & Benefits
Hourly Range:$28-$40/hour DOE
Built on Trust & Community
Paladin Data Corporation is an employee-owned company built on the belief that trust should guide everything we do and that small businesses are the foundation of strong communities. We're proud to be a values-driven organization, supporting initiatives such as the Mayo Clinic, Salvation Army Meals programs, AOPA, the Madras Airshow, local food banks, and children's toy drives.
Our core values shape how we serve our customers and how we work together as a team:
Put the customer first
Exceed expectations
Do what you say you will do
Hard work brings reward
Be honest and act with integrity
Treat everyone with respect and dignity
Collaborate and be a team player
Practice active listening
At Paladin, every application is reviewed by a real person, not an algorithm. If you're looking for a company where values, community, and people truly matter, we'd love to hear from you.
$27k-40k yearly est. 55d ago
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Customer Service Supervisor
Veterinary Referral Center of Central Oregon 3.7
Customer service specialist job in Bend, OR
At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine.
Why Choose VRCCO?
VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.
We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.
Requirements
Job Summary:
We are seeking a CustomerService Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care.
The CustomerService Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include:
Leadership & Team Management
Supervise, mentor, and develop the customerservice team (front desk, call center, client relations).
Manage scheduling, workload distribution, and performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Client Experience
Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups.
Resolve escalated client concerns with professionalism and compassion.
Implement feedback systems to measure and improve client satisfaction.
Operational Excellence
Develop and enforce customerservice policies, procedures, and best practices.
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).
Strategic Contribution
Partner with leadership to align customerservice initiatives with hospital goals.
Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach.
Benefits Highlights
Medical: Multiple plan options with 70% coverage
Dental/Vision: Multiple plan options with 50% coverage
Profit sharing available for all heroes (employees)
Tenure bonuses
Savings: 401K matching program
Stipends for continuing education
Ready to Make a Difference?
If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day!
Visit *********************************** to learn more!
$30k-39k yearly est. 52d ago
Licensed Customer Service Representative - CSR
Country Financial 4.4
Customer service specialist job in Bend, OR
Job Description
We are looking for a motivated and detail-oriented Office Assistant to join a growing insurance agency in Bend, Oregon. In this role, you will play a key part in supporting both clients and the agency team while learning the ins and outs of the insurance industry.
What You'll Do:
Greet clients and be the first point of contact in person, by phone, and by email.
Provide excellent customerservice by assisting with billing questions, policy changes, and claims support.
Prepare quotes, process applications, and update client records accurately.
Support the agency team with daily office operations and special projects.
Help identify opportunities for new business and assist in follow-ups.
We're Looking For:
Strong communication and organizational skills.
A professional, client-focused attitude with the ability to multitask.
Prior office orcustomerservice experience preferred; insurance experience a plus.
Willingness to learn, adapt, and grow within the role.
What We Offer:
Competitive pay and bonus/performance incentives based on growth.
Training and professional development opportunities.
A supportive, team-focused work environment.
Room to grow your career in the insurance industry.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training
Mon-Fri Schedule
Flexible Schedule
Responsibilities
Client Interaction: Respond promptly and courteously to inquiries from policyholders over the phone and in person.
Needs Assessment: Identify and assess customer needs to provide complete satisfaction and service excellence.
Documentation: Maintain detailed records of customer interactions, transactions, and follow-up actions taken.
Product Knowledge: Stay informed about our insurance products to confidently answer client questions and provide solutions.
Support Team: Collaborate with team members to ensure smooth processes and effective service delivery.
Requirements
Licensing: Must hold an active Oregon Property & Casualty Insurance License.
Experience: Minimum of 2 years in a customerservice-oriented role, ideally within the insurance or financial services industry.
Communication Excellence: Outstanding verbal and written communication skills, with the ability to explain insurance concepts clearly and professionally.
Client Focus: Genuine commitment to understanding client needs and delivering empathetic, effective solutions that build trust and long-term relationships.
Problem-Solving: Strong analytical skills to address complex client questions and resolve issues with clarity and confidence.
Team Player: Collaborative mindset with a willingness to work closely with colleagues to ensure smooth service delivery.
Time Management: Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
Tech Proficiency (Optional add-on): Comfortable with agency management systems, CRM tools, and Microsoft Office/Google Workspace.
$31k-38k yearly est. 15d ago
Customer Support Department - For Future Openings
Agency Revolution 4.0
Customer service specialist job in Bend, OR
Agency Revolution offers a comprehensive Digital Marketing System dedicated to insurance agents and brokers. We work with independent insurance agencies to help them grow their business and stay ahead of the digital curve. We've been around for over 17 years and we have one of the strongest reputations in the industry. We're committed to transforming the lives and businesses of our clients
Agency Revolution is a perfect environment for those who like to work hard and play hard. Our company is a little
weird
because people actually like their jobs. It may have something to do with the 300 days of sunshine we get in Bend... or the 6 weeks of paid vacation... or the world-class ski resort just 25 minutes from the office. Whatever it is, you'll find a group of happy people doing amazing things for insurance agents across the world.
Our team has a reputation for innovation. Hard working people who think outside the box and function well in an open concept workspace enjoy the culture here. It should come as no surprise that the company that's been revolutionizing the insurance industry for the last 20 years is full of people who like to challenge the status quo.
If you are interested in joining the customer support team but don't see any current job openings, please apply via this job and your application will be held on file.
Additional Information
All employees are expected to perform high quality work within deadlines; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee; there may be other duties assigned at the discretion of the organization.
Agency Revolution is an Equal Opportunity Employer
Benefits of working for Agency Revolution:
· 6 paid weeks off a year
· Benefits including 401K, health, optional dental, vision and AFLAC
· No cap on commissions
· Sales training and coaching
· Mac Laptop w/extra monitor
· Our own building in desirable NW Crossing area
· Living the Bend lifestyle
$28k-35k yearly est. 1d ago
HVAC Customer service Representative front office - Quickbooks required $23 to $25 DOE 833163
Selectemp 3.8
Customer service specialist job in Bend, OR
Join Our Team - Urgently Hiring CustomerService Rep in Bend! Job Title: CustomerService Rep Pay: $23 - $25 per hour (Depending on Experience) Hours: Monday - Friday, 8 am - 5 pm What You'll Do: As a CustomerService Rep, you will be responsible for:
Managing QuickBooks transactions to assist with invoicing and financial tracking.
Answering incoming calls on a busy phone line with professionalism and enthusiasm.
Scheduling appointments efficiently to accommodate both customer needs and technician availability.
Following up with customers to ensure satisfaction and address any concerns.
Identifying solutions to customer issues through effective problem-solving and communication.
Running reports and performing multi-tasking duties, including handling emails and maintaining organized records.
Navigating multiple platforms, systems, and operational programs to maintain efficiency and accuracy in service delivery.
What You'll Bring:
The ideal candidate for this role will have:
QuickBooks is required.
Knowledge of HVAC would be helpful
A quick learner mentality that fosters growth and success within the team.
Exceptional interpersonal skills and the ability to work collaboratively in a small office environment.
Strong phone etiquette and the ability to handle customer inquiries with patience and professionalism.
Punctuality and a strong attendance record.
Why Join Us in Bend?
Competitive pay accompanied by great benefits, including affordable health and prescription coverage with no waiting period.
A chance to make a real impact in a thriving company.
Location & Schedule: This position is on-site in Bend, OR, offering Monday through Friday shifts.
Ready to Take the Next Step?
If you're ready to start a rewarding career as a CustomerService Rep in Bend, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!
#STBND
$23-25 hourly 4d ago
Store Customer Service Specialist
Description This
Customer service specialist job in Bend, OR
This position is essential to the success of our retail stores. CustomerServiceSpecialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. CustomerServiceSpecialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerServiceSpecialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, orcustomerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
$30k-39k yearly est. Auto-Apply 19d ago
Ramp & Customer Service Agent
Horizon Air 4.1
Customer service specialist job in Redmond, OR
**Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
**Role Summary**
The Ramp & CustomerService Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
+ Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
+ Performs aircraft grooming and security searches.
+ Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
+ Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
+ Loads and offloads luggage and cargo with the use of conveyor belts.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
+ Performs other duties as assigned.
**Day in the Life**
To preview of a Day in the Life of a Horizon Air CustomerService Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
**Job-Specific Experience, Education & Skills**
**Required**
+ Strong written and verbal communication skills.
+ Ability to juggle multiple tasks in a fast-paced environment.
+ Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
+ Ability to learn and operate a computerized reservation system.
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 pounds.
+ Must be able to stand for long periods of time.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Ability to perform basic mathematics.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Ability to participate in paid training that may require overnight travel.
+ Depending on work location, ability to obtain USPS Mail Handling Certification.
+ Ability to obtain airport security clearance.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Preferred:**
+ A minimum of 1 year of customerserviceor community service experience.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
**Starting Rate**
USD $18.32/Hr.
**Pay Details**
+ **Starting wage:** $18.32 per hour (non-negotiable)
+ **Schedule:** 15 to 30 hours per week
+ **Availability:** Weekend and holiday availability is required
+ **Split-shift differential:** When working a split shift, employees receive a $2.00 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift.
+ **Effective split-shift hourly rate:** $20.32 per hour (base wage + differential)
**Total Rewards**
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
**Airport SIDA Badge Requirements**
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
**Regulatory Information**
**Equal Employment Opportunity Policy Statement**
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
**Government Contractor & Department of Transportation (DOT) Regulations**
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
**Apply by 7:00 PM Pacific Time on**
2/9/2026
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Location** Redmond, OR - Airport
**A:** Y - T3
**L:** \#LI-B
**Job Locations** _USA-OR-Redmond_
**Requisition ID** _2026-18093_
**Category** _Airports & Warehouse_
$18.3-20.3 hourly 4d ago
Ramp & Customer Service Agent
Alaskaair
Customer service specialist job in Redmond, OR
Company Horizon Air The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Ramp & CustomerService Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Day in the Life
To preview of a Day in the Life of a Horizon Air CustomerService Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills
Required
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred:
A minimum of 1 year of customerserviceor community service experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate USD $18.32/Hr. Pay Details
Starting wage: $18.32 per hour (non-negotiable)
Schedule: 15 to 30 hours per week
Availability: Weekend and holiday availability is required
Split-shift differential: When working a split shift, employees receive a $2.00 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift.
Effective split-shift hourly rate: $20.32 per hour (base wage + differential)
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on 2/9/2026 FLSA Status Non-Exempt Employment Type Part-Time Regular/Temporary Regular Requisition Type Frontline Location Redmond, OR - Airport A: Y - T3 L: #LI-B We can recommend jobs specifically for you! Click here to get started.
$18.3-20.3 hourly Auto-Apply 4d ago
Customer Service Associate
Thoroughbred Express Auto Wash
Customer service specialist job in Redmond, OR
Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!
Become a valuable member of our top-tier team as a CustomerService Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
Focus on providing a positive customer experience.
Carry out daily duties that ensure effective operation of a car wash facility in partnership with
peers and site management.
Greet customers with a warm smile, review and educate on services, and assist with payment.
Stay up to date with knowledge of how to use certain equipment for them to be able to work
efficiently in an automated facility.
Direct the Driver into the entrance to the car wash or guides them onto tracks.
Carry out periodic maintenance of equipment used in washing to keep them in proper working
order.
Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
Provide assistance to customers in any area concerning car wash process.
Carry out visual inspection of vehicles to confirm their condition before sending them into the
wash area.
Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customerservice focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
We do offer a 401k plan, but we do not provide employer contributions/match
We offer a generous health benefits package for full time employees
We offer a generous commission structure for employees through sales of monthly memberships
We offer Paid Time Off (PTO) for full time employees
Competition and milestone bonuses
$27k-36k yearly est. Auto-Apply 60d+ ago
Sales Representative / Customer Service Representative
Grants Pass 3.9
Customer service specialist job in Bend, OR
Position OverviewManages relationships with current customers, agents, adjusters and referral sources. Prospects for additional revenue opportunities. Job Responsibilities
Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
Prospects and develops new sales leads in assigned verticals
Create, manage, and maintain key relationships with insurance agents, adjusters' other key relationships
Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
Prepares documents for job file reviews with current and prospective clients
Documents and reports on key referral-source relationships weekly and monthly
Participates in collections efforts with non-residential customers when necessary
Resolves issues with customers
Job Requirements
High school graduate or equivalent; college degree preferred
1-2 years experience in the Disaster Restoration field; IICRC Certifications preferred
6-12 months of sales experience or prior sales training is highly desired, but not required
Valid Driver's License and satisfactory driving record
Good verbal and written and communication skills
Good customerservice skills
Highly motivated, strong work ethic and enjoy the selling process
Build rapport easily and establish trust, leading to lasting customer relationships
Can effectively present information to customers one-on-one and in small groups
Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
Some work required outside of traditional working hours to network and represent the company at business social events
Skilled using social media and other web-based sales tools
Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sit for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customerservice and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
$30k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - OR
Hassan & Sons Inc.
Customer service specialist job in Bend, OR
Under the general supervision of the Store Manager and Area Manager, the CustomerService Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customerservice. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
CustomerService Excellence
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company's Four Steps of CustomerService with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Additional Duties
Adhere to the station's shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Education and Work Experience
High school diploma or equivalent preferred
Previous experience in retail, food service, orcustomer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Skill Set
Strong customerservice and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Reasonable accommodations will be provided as required by law
$30k-39k yearly est. Auto-Apply 4d ago
Customer Service Representative - Bend, OR
Kedia Corporation
Customer service specialist job in Bend, OR
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products orservices, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' serviceor billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$30k-39k yearly est. 1d ago
Customer Service Rep
Carsonvalleyhealth
Customer service specialist job in Bend, OR
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$30k-39k yearly est. 22h ago
Customer Service Rep
TCH Group, LLC 2.9
Customer service specialist job in Bend, OR
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$31k-39k yearly est. 22h ago
Insurance Customer Service Rep
Erik Janssen-Country Financial
Customer service specialist job in Bend, OR
Job Description
Are you looking to grow? So are we!
Team Janssen with COUNTRY Financial in Bend, Oregon, is looking for an enthusiastic, people-driven person who is eager to learn. This is an opportunity to join our successful team as a Full-Time Account Manager and in this role, you will provide exceptional customerservice to our clients and support our team by addressing insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. Our team has been recognized for their white-glove service and are looking for someone who has the skills to deliver an amazing experience while always ensuring our clients have the coverage they need.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Paid Holidays
Mon-Fri Schedule
Hands on Training
Professional Development
Career Growth Opportunities
Health Insurance
Life Insurance
Retirement Plan
Bonus 2x a year, generally 10%+ of salary depending on team success
Responsibilities
Successful CSRs:
Provide exceptional customerservice and support.
Communicate in a timely and consistent manner.
Under promise and over deliver.
Typical tasks include:
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Answer incoming phone calls on the first ring.
Process customer policy change requests.
Complete Evidence of Insurance requests.
Take premium payments from customers.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Assess and identify the wants and needs of your customer(s) over the phone.
Process customer renewals.
Requirements
Oregon Property & Casualty Licensing assistance available
Successful CSRs
Possess a genuine willingness to learn, resourceful and coachable.
Be a great self-starter with a sense of urgency.
Prioritize follow-thru and follow-up, especially when multi-tasking.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Great customerservice skills.
Motivated
$30k-39k yearly est. 16d ago
Customer Service Representative
Skyservice Business Aviation
Customer service specialist job in Bend, OR
at Skyservice Business Aviation
SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: ***************************
Your future at Skyservice:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
SUMMARY OF RESPONSIBILITIES:
Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
Ensure communication and coordination between customers, lineservice crew and staff;
Coordinate fueling, catering, car rental, hotel booking and reservations;
Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
Answer the general number phone lines and forward calls to the the appropriate person;
Fill out digital forms for new clients and actively promote additional aircraft services and products;
Respond to customer email inquiries in a timely and courteous manner;
Complete daily invoicing and data entry for various vendors and customers;
Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
High school diploma/GED required;
Aviation experience preferred, but not required;
Intermediate computer skills;
Excellent communication skills;
Excellent customerservice skills;
Ability to multitask;
Strong conflict resolution skills;
Maintain a professional demeanor and appearance at all times;
Weekend availability and willingness to work overtime during peak seasons;
Be at least 18 years of age;
Legally entitled to work in the United States;
Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.
Benefits:
Our perks and benefits include but are not limited to:
401(k) plan with employer match;
Health, dental and vision insurance;
Life insurance;
Paid time off;
Tuition reimbursement.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
$30k-39k yearly est. Auto-Apply 8h ago
Customer Service Representative
Central Oregon Heating Cooling Plumbing & Electrical 3.5
Customer service specialist job in Redmond, OR
Job Description
CustomerService Representative
Central Oregon Heating.Cooling.Plumbing.Electric
Central Oregon Heating, Cooling, Plumbing, and Electric is looking for a CustomerService Representative to join our growing team.
We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Central Oregon Heating, Cooling Plumbing & Electric, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service.
Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way!
Summary:
We are currently seeking a detail-oriented, customer-focused CustomerService Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensure their needs are met promptly. Additionally, you will play a crucial role in assisting our dispatchers and our skilled technicians by providing on-site support. While previous call center and/or industry experience is not required, candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry.
Compensation: up to $23 per hour, DOE
Schedule: 5 working days, including Saturdays. 8am - 5pm
Work Location: Redmond, OR
Benefits:
Company paid Medical
Company paid Dental
Company paid Vision
Company paid Emergent Medical Transport program
Company paid Life Insurance
Employee Assistance Program
401k/Roth with company match
Competitive paid PTO
Bonus programs, for eligible positions
Company vehicle and gas card, for eligible positions
Responsibilities, include but not limited to:
Provide exceptional customerservice to clients, addressing inquiries and resolving issues in a timely and professional manner.
Maintain inbound and outbound calls and update customer database as necessary.
Reply to online communications, emails answering service, website chats and text messages.
Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement.
Work in cooperation with Dispatchers to provide back up support for responding to customer inquires about schedules, lead times, equipment service, invoicing, and preventative maintenance service inquiries.
Perform administrative duties as assigned.
Provide support to the Call Center Manager.
Qualifications:
Prior call center and/or HVAC industry experience is preferred.
On-the-job training provided.
Have verifiable work history and references.
Able to communicate professionally, clearly, and concisely with other team members, management, and customers in person, by phone and email.
Must be highly motivated, detailed oriented, able to multi-task, be highly skilled in problem solving and accurate resolutions, have a keen sense of urgency, be flexible, and demonstrate the ability to follow through on tasks timely and effectively.
Have a great attitude that blends well with a fast-paced, goal-driven environment.
Must be punctual with a clean presentation of them self and be prepared to work every day to provide reliable support for your team with excellent timeliness and attendance.
Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path.
“We like what we do, and you will too!”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.).
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
$23 hourly 1d ago
Customer Service Representative - State Farm Agent Team Member
James Chrisman-State Farm Agent
Customer service specialist job in Redmond, OR
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with James Chrisman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
Job Description
We're looking for someone passionate about providing excellent customerservice to clients and policyholders. As our next insurance customerservice representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice.
You'll also be in charge of giving current policyholders excellent customerservice by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customerservice experience and excellent communication skills. If this sounds like you, apply now!
Compensation:
$35,000 - $100,000 + commission DOE
Responsibilities:
Apply appropriate changes to consumer policies based on the information provided
Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
Confirm client insurance coverage and provide evidence of insurance papers to policyholders
If not licensed in P&C, it would be a goal for you to get licensed in the first few months of employment
Qualifications:
Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
Basic knowledge of insurance policy procedures and schedules is preferred
High school diploma or GED equivalent needed
Previous customerservice experience required for this position
Display strong communication skills, active listening skills, and personal skills
About Company
We are a team of people helping people. Our independent insurance business is based on the relationships we build within our team, clients, potential clients, our community, and the companies we work with. As an independent insurance agency, we work for clients, not one insurance company.
$30k-38k yearly est. 7d ago
Customer Service Associate
Thoroughbred Express Auto Wash
Customer service specialist job in Prineville, OR
Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!
Become a valuable member of our top-tier team as a CustomerService Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
Focus on providing a positive customer experience.
Carry out daily duties that ensure effective operation of a car wash facility in partnership with
peers and site management.
Greet customers with a warm smile, review and educate on services, and assist with payment.
Stay up to date with knowledge of how to use certain equipment for them to be able to work
efficiently in an automated facility.
Direct the Driver into the entrance to the car wash or guides them onto tracks.
Carry out periodic maintenance of equipment used in washing to keep them in proper working
order.
Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
Provide assistance to customers in any area concerning car wash process.
Carry out visual inspection of vehicles to confirm their condition before sending them into the
wash area.
Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customerservice focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
We do offer a 401k plan, but we do not provide employer contributions/match
We offer a generous health benefits package for full time employees
We offer a generous commission structure for employees through sales of monthly memberships
We offer Paid Time Off (PTO) for full time employees
Competition and milestone bonuses
How much does a customer service specialist earn in Bend, OR?
The average customer service specialist in Bend, OR earns between $27,000 and $44,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Bend, OR
$34,000
What are the biggest employers of Customer Service Specialists in Bend, OR?
The biggest employers of Customer Service Specialists in Bend, OR are: