Customer service specialist jobs in Jacksonville, FL - 772 jobs

Youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportuni Service Advisor, Customer Experience, Advisor, Vehicle, Automotive

Brightway Insurance is hiring a Full-Time Client Concierge in PVB As a Client Concierge you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a crucial role in maintaining our agency's reputation for excellence and ensuring client satisfaction. Key Responsibilities Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services. Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing. Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions. Maintain organized client records, process paperwork, and manage scheduling to support agency operations. Follow up with clients to ensure satisfaction and encourage policy renewals and referrals. Qualifications High school diploma or equivalent; college degree preferred. Previous experience in customer service, insurance, or administrative roles is advantageous. Strong communication, organizational, and multitasking abilities; proficiency in Microsoft Office Suite and CRM software. Possession of a 4-40 Customer Representative license is preferred or the willingness to obtain one. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. Take the next step in your career as a Client Concierge-apply today!

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : * For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at JAX within the last 12 months.* Pay & Benefits: Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit* * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: ***************************************** Job Summary Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA Additional details * This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. * New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. * After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. * This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. * Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. * U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. * Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities * Provides friendly service to and maintains positive relationships with all internal and external Customers * Works in a cooperative spirit to ensure the success of our Company * Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs * Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems * Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage * Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner * Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company * Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal * Completes forms and reports as required by the Company * Writes irregularity and complaint reports as required * Duties may vary due to the size and organization of the station * Must be able to meet any physical ability requirements listed on this description * May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities * Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job * Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations * Ability to work well with others as part of a team, meet the public, and work under stressful situations * Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period * Must be aware of hazardous situations and be able to handle emergencies as needed * Must work under tight time constraints to accomplish quick turns of aircraft * Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement * Must be able to perform all job functions within a limited space * Must be able to effectively communicate verbally by telephone, face to face and on public address systems * Must possess good written and oral skills * Must be able to communicate information and instructions verbally or via radio equipment Education * No education requirement Experience * No experience requirement Licensing/Certification * Must be able to obtain a SIDA badge and meet all local airport requirements * May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities * Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces * Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods * Must maintain the ability to wear prescribed uniforms Other Qualifications * Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines * Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with Company attendance standards as described in established guidelines * Ability to work shift work and/or overtime * Foreign language skills are desirable, but not required * The pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. * Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/30/2026

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays

Job Description Customer Relations Specialist - Jacksonville Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager. Key Responsibilities: * Provide consistent, timely, & accurate information to our partners * Assist agents with Technical questions * Articulate how a new account is received, underwritten, and booked. * Answer questions regarding Underwriting Guidelines. * Answer questions regarding card processing industry and products. * Adhere to company and department's attendance and punctuality policy and procedure. * Evaluate competitor's financial statements and create cost comparison. * Respond/resolve to complaints & conflicts * Handle operational details * Explain policies and procedures * Explain and consolidate Residuals * Research Merchant accounts on Partner's behalf * Work as liaison for our Partners with internal departments * Work as initial escalation point for partner issues * Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls * Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls Key Competencies: * Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others. * Extremely organized and detail oriented. * Excel in a fast pace environment and ability to meet deadlines. * Able to handle multiple tasks simultaneously. * Dependable with strong follow through skills. * Ability to handle difficult phone calls and remain calm and courteous under pressure. * Excellent written and verbal communication skills. * Good data entry and keyboard skills. * Knowledge of Agent/ISO/ISV business models. * Ability to "own" issues & see them through resolution. * Sense of "urgency" in actions & responsiveness to clients. * Support & service "mind set" always. * Be a good "corporate citizen". Experience and Education: * Bachelor's Degree or 4 years' equivalent industry experience. * 2 Years' Bankcard experience. * Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities * Customer service / relationship building experience * Leadership or Supervisory experience a plus, but not required * Merchant acquisition/processing experience.

Advantage Design Group is a digital media and software company that builds interactive online orientation experiences for students and employees. We help colleges, universities and companies guide people through important life transitions using video, storytelling and our proprietary orientation platform. Our core values are Client Focus, Optimization, Relationships and Excellence. You will join a close knit team that collaborates across creative, development, video production and client services. About This Role As a Client Success and Account Coordinator, you are the day to day contact for a group of clients after their orientation sites launch. Your focus is outreach, communication and coordination so clients see strong engagement and feel supported. What You Will Do Client Outreach and Account Care • Serve as the main contact for an assigned list of clients • Call and email to check in before key intake dates • Confirm timelines, answer questions and keep tasks on track • Capture notes and next steps from each interaction in our systems • Monitor basic usage reports and flag risks or opportunities Product Guidance and Proposals • Learn our orientation platform and common use cases • Recommend features and options that fit each client's goals and budget • Help prepare proposals, renewals and change requests using templates • Follow up on outstanding items with polite reminders and clear next steps Onboarding and Training • Welcome new clients after launch and introduce yourself as their main contact • Schedule and lead short online training sessions for new admins and staff • Walk clients through how to log in, update content and publish changes • Show clients how to view and export key reports so they can track logins and completions Working With the Team • Coordinate with project managers, sales, designers, developers and video producers • Use tools such as our content management system, Dynamics, Function Point, SharePoint, Zendesk and our custom orientation platform What You Bring Required • One to two years experience in a customer facing role such as inside sales, customer service, account coordination or client services • Comfortable making outbound calls and sending professional emails each day • Very comfortable using web based software and learning new systems • Strong written communication with a clear, concise and friendly style • Confident verbal communication on phone and video calls • Organized and detail aware, able to track many small commitments and always close the loop • A service mindset that matches our value of Client Focus and an interest in building long term relationships Nice To Have • Experience with a content management system such as WordPress, Umbraco or Drupal • Familiarity with basic web concepts and simple HTML • Experience working with a ticketing or CRM tool such as Zendesk or Dynamics • Exposure to higher education, HR or onboarding software How You Show Up You describe yourself as client focused, tech savvy, comfortable with daily outreach and follow up, a natural coordinator, proactive and calm under pressure and interested in growing in client success, account management or project management. What You Gain You will receive a competitive entry level salary and benefits including group health and dental insurance, 401k with company matching, paid vacation and holidays and profit sharing opportunities. Our large Jacksonville office offers a friendly culture with the option for a hybrid schedule after onboarding, gym membership, flex time and a break room with snacks, tea and coffee. Growth Path In this role you will build skills in client communication, light sales support, proposal coordination and software driven client success. Over time strong performers may grow into more advanced client success, account management or project management roles depending on interest and business needs.

The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager. Key Responsibilities: Provide consistent, timely, & accurate information to our partners Assist agents with Technical questions Articulate how a new account is received, underwritten, and booked. Answer questions regarding Underwriting Guidelines. Answer questions regarding card processing industry and products. Adhere to company and department's attendance and punctuality policy and procedure. Evaluate competitor's financial statements and create cost comparison. Respond/resolve to complaints & conflicts Handle operational details Explain policies and procedures Explain and consolidate Residuals Research Merchant accounts on Partner's behalf Work as liaison for our Partners with internal departments Work as initial escalation point for partner issues Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls Key Competencies: Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others. Extremely organized and detail oriented. Excel in a fast pace environment and ability to meet deadlines. Able to handle multiple tasks simultaneously. Dependable with strong follow through skills. Ability to handle difficult phone calls and remain calm and courteous under pressure. Excellent written and verbal communication skills. Good data entry and keyboard skills. Knowledge of Agent/ISO/ISV business models. Ability to “own” issues & see them through resolution. Sense of “urgency” in actions & responsiveness to clients. Support & service “mind set” always. Be a good “corporate citizen”. Experience and Education: Bachelor's Degree or 4 years' equivalent industry experience. 2 Years' Bankcard experience. Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities Customer service / relationship building experience Leadership or Supervisory experience a plus, but not required Merchant acquisition/processing experience.

Entry Level Customer Service Claims Support : We are hiring for a Customer Service Claims Support role. The ideal candidates for this position are recent college graduates or entry level applicants interested in gaining experience in client relations, account management, and communications. Great opportunities for professional development and career growth. No experience required. Over the years, we have hired some of the best auto glass technicians and claims support reps in the state. Their knowledge of the industry, on-the-job experience and strong work ethic have propelled us to the top of the industry and solidified our reputation as the best mobile auto glass replacement company currently serving Florida. Daily Duties of the Entry Level Claims Support : Perform account management responsibilities - including being the client's main contact, and handling paperwork as well as customer issues Work with national insurance companies to call in each claim, submit the customer information and complete the invoice (paperwork) Provide top-notch customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers Set up appointments for installation and technician team Maintain professionalism in all verbal and written communications Participate in daily meetings and in-office impact sessions Provide leadership to others through example and sharing of knowledge/skill Requirements of the Entry Level Claims Support: All majors encouraged to apply - No degree requires Excellent student mentality and ability to learn new strategies and business techniques Ability to understand client and business partner needs and challenges and apply creative and logical approach to identify solutions Excellent communication, customer service, and problem-solving skills with the persistence to resolve problems completely Ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment Excellent interpersonal skills including written and oral communication Self-motivated and self-directed

The Genesis Customer Experience Specialist - Sales serves as the primary point of contact for Genesis clients throughout the sales journey-from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online. Key Responsibilities: Sales & Guest Experience Greet all guests promptly, professionally, and with enthusiasm. Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations. Act as a trusted advisor to clients-listening to their needs, offering recommendations, and guiding them through the purchase or lease process. Digital & Concierge Experience Respond to online inquiries, texts, chats, and phone leads with speed and professionalism. Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed. Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination. Client Relationship Management Build long-term relationships through consistent communication, follow-ups, and check-ins. Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines. Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences. Product Expertise Stay current on Genesis product offerings, competitive models, and technology features. Participate in ongoing brand and sales training to maintain a high level of product and process knowledge. Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way. Team Collaboration Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience. Provide feedback to management on customer insights and process improvements. Qualifications: Required: Previous experience in luxury retail, automotive sales, or customer experience roles. Strong communication and interpersonal skills, both verbal and written. Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools. Preferred: Automotive sales or concierge experience, preferably in a luxury or premium brand setting. Knowledge of the Genesis brand, or willingness to become a product expert quickly. Bilingual a plus (based on market demographics). Key Traits: Passion for delivering high-end customer experiences. Polished, professional demeanor and appearance. High emotional intelligence and attention to detail. Driven, self-motivated, and results-oriented without being pushy. Compensation & Benefits: Base salary plus commission/bonus structure Health, dental, and vision insurance Paid time off and employee discounts Ongoing training and brand certification opportunities

We are looking for sales people in our Peterbrooke Chocolatier stores in the Jacksonville area who can make our guests happy. Customer service is the number one focus at Peterbrooke: Smile, greet our customers, start conversations with customers, and fix and/or report any customer concerns. Other duties include: Checkout for customers Gift packaging Assisting customers to cars as needed Assisting in the production and packaging of chocolate products, Preparing gift baskets, and other packaging in accordance with procedures and food safety guidelines. Assisting with displays,decorating the store, stocking sheles and display cases Cleaning shelves, counters, equipment, floors, dishes, rest rooms, etc Participating in community events, promotional events, chocolate camps, and other store activities when needed. Requirements: Great service skills Smiles Enthusiasm Retail experience is preferred High school diploma or GED preferred. We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. We are an Affirmative Action and Equal Opportunity Employer.

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the NATG Customer Satisfaction Manager. Essential Duties and Responsibilities: Applies accessorials as necessary. Processes EDI as required (key account/OEM) Prioritizes tasks and workload to focus on issues that directly impact quality and service performance. Adheres to company standards on customer satisfaction, accuracy, and timeliness. Coordinate appointments with carriers, shippers, and consignees Update and maintain transportation management and operation systems. Proactively identify problems and swiftly implement the appropriate solutions. Answer all customer inquiries in accordance with the customer satisfaction standards. Further increase customer satisfaction and business share through proactive and regular contact Provide complex problem resolution and provides guidance to others. Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments. Maintains regular, timely, and consistent attendance at work. Flexibility to work overtime as needed. Must demonstrate professional behavior. Perform other duties as assigned. Knowledge/Skills/Abilities: Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving) AS400 experience preferred. Knowledge of North America geography Proficient with computer and Microsoft Office applications Excellent data entry/keyboard skills Strong interpersonal skills to effectively interact with internal and external customers. Excellent problem-solving skills with the ability to seek alternative solutions. Self-directed, displays initiative and can work independently. Organizational and time management skills Team player with proven ability to work under pressure. Strong attention to detail with excellent follow-up Excellent communications skills, both written and oral Strong knowledge of customer service principles & practices Attention to detail. Must be fluent in English. Education and Experience Requirements: High School Diploma/GED required. College degree preferred. Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. FIELDS AUTO GROUP Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort. If our current openings don't match your skill-set and you have an interest in working with the Fields Auto Group, please contact us at **********************. Fields Lexus of Orange Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. What We Offer - Benefits Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services Responsibilities * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate dealership resources * Present initial financing options based on customer needs * Follow up with leads that are not ready to make an appointment or no-show * Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Qualifications * At least one previous role based in strong customer service experience * Team player attitude * Prompt and courteous * Enthusiastic personality * Must have strong computer skills * Willing to submit to a pre-employment background check Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the job, the employee is regularly required use hands to finger and reach with hands and arms; and talk or hear. * The employee frequently is required to sit in an office environment. Work Environment: * While performing the duties of this job, the employee is in an office setting. * The noise level in the work environment is usually moderate.

We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: * Answer passenger calls collecting all necessary trip information for the permissible time period. * Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. * Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. * Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. * Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. * Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries. * Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. * Maintain accurate records and appropriate filing systems. * Communicate effectively with operations staff regarding scheduling or passenger issues. * Ability to handle multiple tasks accurately and effectively. * Excellent customer service. * Professional demeanor and appearance. * Reliable in attendance. * Team player and helpful to staff, management, and peers. Qualifications Talent Requirements: * High School diploma or equivalent. * Able to work in a fast-paced environment. * Experience in paratransit scheduling utilizing Trapeze PASS, preferred. * Possess excellent decision-making skills. * Excellent attendance record. * Excellent verbal and written communication skills. * Telephone speaking and/or call center experience. * Computer experience. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Department: Call Center Operations Job Title: Call Center Supervisor Reporting to: Call Center Director FLSA Status: Non- Exempt Date Prepared: January 2021 Job Summary: We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory. Essential Duties and Responsibilities: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient's request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA. Ongoing personal/professional development through training. Commitment to putting our patients first-always. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential. Familiarity with EMR system preferred but not required Knowledge/Skills/Abilities: Provide bullet points of specific KSA's that are needed for the job. Skill Requirements: (X = Required for job) X Typing/computer keyboard X Verbal communication X Utilize computer software (specified above) X Written communication X Retrieve and compile information Public speaking/group presentations X Maintain records/logs X Research, analyze and interpret information X Verify data and information X Investigate, evaluate, recommend action X Organize and prioritize information/tasks Leadership and supervisory, managing people X Operate office equipment X Basic mathematical concepts (e.g. add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements: (X = Required for job) X Sitting for extended periods X Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various items X Extended periods viewing computer screen X Repetitive Motions X Walking X Pushing/Pulling X Reading X Bending/Stooping X Speaking X Reaching/Grasping X Hearing X Writing Other (List): Other (List): Hazards: (X = Required for job) X Normal office environment X Electrical current Toxic or caustic chemicals Housekeeping and/or cleaning agents Flammable, explosive gases Proximity to moving mechanical parts Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Employee's Signature Date

Call Queue Specialist needs 3 years experience Call Queue Specialist requires: Call queue management Experience collecting and organizing documentation Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports Call Queue Specialist duties: Call queue management Title transfer support Prepared documentation monitoring call quality and evaluating agent performance identifying pain points and friction in the customer experience.

Hours: 40 Pay Details: $23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Product Management Job Description: Credit Bureau Dispute Specialist receives disputes from the customer or credit agencies to investigate. Customers may be disputing items such as a late mark or an account that isn't theirs. The specialist have a 30 day SLA to meet and respond, to be within regulatory guidelines. Remote Schedule: Monday-Friday 7:30am-4:00p EST or 8:00a-4:30p EST Depth & Scope: * Handles sensitive consumer information (credit bureau data, raw PII, customer account information) * Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting * Researches and responds to disputes received directly by mail or email * Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV) * Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting * Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR * Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards * Adapts to and endorses change and serves as an agent of positive change to support goals and direction * Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals * Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements * Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology * Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs * Engages internal/external partners to obtain pertinent account information * Identifies and addresses process improvements based on day to-day observations and activities * Responds to inquiries and assists in resolving problems/complaints * Promotes a positive team environment by demonstrating professional behavior and respect for others * Escalates more complex or unusual issues to lead or supervisory staff * Performs additional responsibilities/duties as assigned by management Education & Experience: * Associate's Degree or equivalent work experience * 3+ years in Financial Services * Superior analytical, problem solving and decision-making skills * Excellent verbal, written, and interpersonal communication skills and ability to work well in a team environment * Exceptional attention to detail and accuracy * Ability to use/learn current technology and software applications related to position * Dedicated, self-directed and reliable * Knowledgeable of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act * Knowledge of Microsoft Excel and basic computer skills; 40+ WPM and use of 10-Key pad Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% * Domestic Travel - Occasional * International Travel - Never * Performing sedentary work - Continuous * Performing multiple tasks - Continuous * Operating standard office equipment - Continuous * Responding quickly to sounds - Occasional * Sitting - Continuous * Standing - Occasional * Walking - Occasional * Moving safely in confined spaces - Occasional * Lifting/Carrying (under 25 lbs.) - Occasional * Lifting/Carrying (over 25 lbs.) - Never * Squatting - Occasional * Bending - Occasional * Kneeling - Never * Crawling - Never * Climbing - Never * Reaching overhead - Never * Reaching forward - Occasional * Pushing - Never * Pulling - Never * Twisting - Never * Concentrating for long periods of time - Continuous * Applying common sense to deal with problems involving standardized situations - Continuous * Reading, writing and comprehending instructions - Continuous * Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.