Customer service specialist jobs in Youngstown, OH - 1,075 jobs
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Sea Customer Care Specialist
Abacus Solutions Group 3.4
Customer service specialist job in Coraopolis, PA
We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Responsibilities:
Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
Documentation: Prepare and process necessary shipping and customs documentation.
Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
Data Management: Maintain accurate records of shipments and update relevant systems with current information.
Qualifications:
Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Skills: Excellent communication, organizational, and problem-solving skills.
Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.
Compensation: $23.00 - $25.00 per hour
$23-25 hourly 1d ago
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WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service specialist job in Kent, OH
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
Customer Service Expert II
Calgon Carbon Corporation 4.6
Customer service specialist job in Moon, PA
Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world.
CustomerService Expert II
Location: Headquarters - Moon Township, PA
Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match!
Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.
Hours of work: Full-time position with hours Monday-Friday 8:30-5:00
The CustomerService Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing.
Duties and Responsibilities (not limited to)
Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
Provide material availability and delivery information to sales staff, customers, etc.
Facilitate necessary communication to ensure order confirmation (material availability and credit)
Secure information for creation and maintenance of customer master files and price condition records in SAP
Provide freight quotes to customers for LTL shipments using the company's FDS tool
Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualifications
A high school diploma or equivalent certification is required
2-3 years of sales and distribution or customerservice experience is required
SAP experience is required
Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
International/Export CustomerService experience with clear understanding of Incoterms 2010 / 2020 preferred
Fluency in Spanish preferred
About Calgon Carbon
At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.
Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.
In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.
Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
We are looking for a Services Consultant to join our Rexel team in SOLON, OH!
Summary:
The Industrial Automation Solutions & ServicesSpecialist is responsible for the growth of sales and customer application pre-sales and post-sales support for all Automation solutions and services.
What You'll Do:
* Meet or exceed sales goals of solutions and services offer
* Develop sales strategies, promotions, programs, and plans for solutions and services growth
* Develop annual performance goals, objectives, and solutions and services action plans
* Prepare periodic sales funnel, weekly sales reports, etc.
* Provide solutions and services support for internal and external customers via on-site visit, phone, and email
* Establish relationships with sales and customers to better understand solutions and services potential
* Ascertain customer needs by customer visits, phone, and other means of research (internet, etc.)
* Work with sales to establish joint strategies and activities
* Provide expert knowledge to Inside Sales to facilitate quoting, order entry, and order expediting
* Create and present technical and commercial training for internal and external customers
* Describe or demonstrate solutions and services to customers
* Follow up on all business leads assigned by management, marketing, technical department, or supplier partners
* Acquire, use, and continuously develop personal technical knowledge
* Provide oral and/or written quotations, proposals or estimates of prices, scope of work, terms, and delivery
* Work with prospective customers to move projects through the sales cycle to conclusion
* Properly prepare for sales calls, customers events, etc.
* Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customerservice delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
* 5+ years of equivalent experience
* Sales or marketing experience preferred
* Electrical distribution industry or related experience preferred
* High School or GED - Required
* 4 Year / Bachelor's Degree - Preferred
*
* Engineering or technical degree preferred
Knowledge, Skills & Abilities
* Intermediate/advanced computer skills, specifically with Excel/Outlook/Word
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, or governmental regulations
* Ability to write reports, business correspondence, and procedure manuals
* Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public
* Ability to practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant communication etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel
* Ability to develop and present specialized instruction concerning the specific high-tech equipment in the assigned area of responsibility
Additional Information
Physical Demands:
* Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
* Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
* Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
* Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
* Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
* Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
* Up to 10 pounds - Occasionally - up to 20%
Working Environment:
* Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently - 21% to 50%
* Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
* Travels to offsite locations - Frequently - 21% to 50%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
* Medical, Dental, and Vision Insurance
* Life Insurance
* Short-Term and Long-Term Disability Insurance
* 401K with Employer Match
* Paid vacation and sick time
* Paid company holidays plus flexible personal days per year
* Tuition Reimbursement
* Health & Wellness Programs
* Flexible Spending Accounts
* HSA Accounts
* Commuter Transit Benefits
* Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
* Employee Discount Programs
* Professional Training & Development Programs
* Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
$41k-56k yearly est. 52d ago
Juris Customer Success Consultant
Lexis Nexis 4.4
Customer service specialist job in Homeworth, OH
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$63.8k-106.4k yearly Auto-Apply 59d ago
Entry Level Customer Consultant
Triple Threat Consulting LLC
Customer service specialist job in Akron, OH
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Training & development
Benefits:
Performance-based bonuses
Competitive Salary
Ongoing training and career development
Fast-track promotion opportunities
We believe that with the right guidance and support, anyone can thrive. Thats why we provide hands-on training and mentorship from day one to help you build a strong foundation. Whether you're just getting started or looking to grow into a leadership role, there's plenty of room for advancement in our rapidly growing company.
Who We Are:
At
Triple Threat Consulting
, weve proudly served the Akron, Ohio area for the past three years, providing top-tier customer consulting solutions to a wide range of clients. As a rising name in marketing, communications, and client engagement, were driven by innovation, professionalism, and real results. Our mission is simple: create strong, lasting connections between brands and their customers. Were expanding and on the lookout for motivated, outgoing individuals to join our dynamic team.
What Youll Be Doing:
As a Customer Consultant, youll represent both our company and our clients while providing outstanding customer experiences. This role is ideal for someone who enjoys working with people, problem-solving, and making a positive impact.
Your Responsibilities:
Deliver exceptional customerservice and support
Communicate directly with customers
Work collaboratively with your team to meet performance goals
Share insights and feedback with management
Maintain a positive and professional attitude in all interactions
What Were Looking For:
Must be 18 years or older
Strong interpersonal and communication skills
Eagerness to learn and take on new challenges
A positive mindset and ability to work both independently and as part of a team
High school diploma or equivalent
No experience necessary we provide full training
Why Join Triple Threat Consulting?
Comprehensive training and mentorship
Clear growth path with leadership opportunities
Competitive pay and incentive structure
Team-oriented culture with travel and networking opportunities
If you're ready to start a rewarding career with a supportive and fast-paced team, we want to hear from you! After applying, be sure to keep an eye on your phone our HR team may reach out via call or text to schedule your interview.
$68k-115k yearly est. 21d ago
Weekend Customer Service/ Retail Advisor
Ladies & Gentlemen Hair Stylists
Customer service specialist job in Niles, OH
Full-time, Part-time Description
Purpose:
All aspects of customerservice at front desk and in retail area
Essential Functions:
Greets customers
Knowledgeable in computer software, SalonBiz and other standard software packages
Serves as a resource to clients regarding school services, pricing information, and product knowledge
Checks customers in for services and executes completion of necessary paperwork
Book appointments utilizing knowledge in computer software
Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
Arranges merchandise and helps put out inventory on shipment days
General cleaning such as shelves, counters, coffee bars, etc.
Solicits sale of new or additional services
Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
Update and maintain front desk process and procedure manual
Maintain and promote positive public relations
Audits register amounts during opening and closing procedures
Provide general administrative functions and completes other duties as assigned or directed.
Performs other duties as required
Requirements
Position Qualifications:
High school graduate with previous experience in customerservice preferred
Excellent customerservice and organizational skills
Detail oriented
Computer knowledgeab
$28k-36k yearly est. 44d ago
Customer Retention Specialist - State Farm Agent Team Member
Meghan MacDonald-State Farm Agent
Customer service specialist job in Cuyahoga Falls, OH
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Customer Retention SpecialistService-Focused with In-Book Sales Goals
Meghan MacDonald State Farm Agency
Location: 756 Graham Road, Cuyahoga Falls, OH 44221
Job Type: Full-Time | In-Office
Deliver Exceptional Service. Retain Clients. Drive In-Book Growth
.
The Meghan MacDonald State Farm Agency is seeking a Customer Retention Specialist who leads with service excellence while confidently driving in-book sales growth. This role is ideal for a professional who enjoys supporting existing clients, solving problems, and strengthening relationshipswhile also being accountable to monthly sales goals through needs-based coverage recommendations.
You will work primarily with our existing book of business, managing renewals, policy changes, and service requests, while identifying coverage gaps and recommending additional protection that benefits both the customer and the agency.
Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.
What Youll Do
Communicate with existing customers regarding renewals, coverage questions, and policy updates
Deliver calm, professional service during billing, policy, and claims-related conversations
Conduct proactive account reviews and assist with endorsements, changes, and updates
Identify coverage gaps and pivot service conversations into in-book sales opportunities
Recommend additional products using a needs-based, customer-first approach
Meet established monthly in-book sales goals while maintaining service quality
Maintain accurate documentation of all customer interactions and follow-up activity
Collaborate with team members to support retention, service standards, and growth objectives
What Were Looking For
Strong service mindset with the ability to confidently transition into sales conversations
Proven relationship-building and customer communication skills
Comfort being accountable to monthly sales and retention goals
Excellent problem-solving skills and follow-through
Detail-oriented with a strong focus on customer experience
Ability to work in a fast-paced, client-focused environment
Prior experience in customerservice, account management, or insurance preferred
Full licensing required: Property & Casualty and Life & Health
Property & Casualty must be obtained prior to Day 1 start (support provided)
Why Join the MacDonald Agency
Competitive base salary plus commission and performance incentives
Licensing guidance and support to help you start strong
Ongoing training and professional development
Clear expectations and measurable monthly goals
Supportive team culture focused on service, accountability, and growth
Long-term career opportunities within a stable, growing agency
Ready to Grow Through Service and Sales?
If you take pride in delivering excellent service and are motivated to grow through meaningful, in-book sales conversations, wed love to hear from you.
Apply today to join the Meghan MacDonald State Farm Agency.
$27k-35k yearly est. 2d ago
Manufacturing Customer Service
Vector Technical, Inc.
Customer service specialist job in Stow, OH
Vector's partner was founded in 1984 and is proudly based in Stow, Ohio. They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more.
This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills.
*** 2+ years of customerservice experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. ***
$23-$26/hr.
M-F 8:30a-5p
Responsibilities: Customer Interaction & Support:
Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries.
Assist customers with product selection, pricing, and order placement.
Troubleshoot product-related concerns and provide guidance on proper usage.
Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism.
Follow up with customers to confirm satisfaction and ensure any issues are fully resolved.
Order Processing & Data Management:
Accurately enter and update customer orders in QuickBooks, ensuring correct pricing, product selection, and shipping details.
Verify order details before submission to prevent errors and delays in production.
Process order modifications, returns, exchanges, and refunds in compliance with company policies.
Coordinate with the production and shipping teams to meet delivery timelines.
Internal Communication & Coordination:
Work closely with the sales, production, and factory teams to ensure smooth order fulfillment.
Communicate customer requests, special instructions, or urgent orders to the relevant departments.
Assist in tracking orders and resolving any shipping delays or issues.
Administrative & Clerical Tasks:
Maintain organized records of customer interactions, transactions, and correspondence.
Handle data entry, filing, and general office administrative duties.
Keep product and pricing information up to date for accurate customer assistance.
Product & Policy Knowledge:
Stay up to date with company's full range of products and their benefits.
Understand company policies, warranty terms, and return procedures to communicate them effectively to customers.
Educate customers on the proper use and maintenance of products.
Problem-Solving & Conflict Resolution:
Address customer complaints with a calm and professional approach.
Identify the root cause of issues and provide appropriate solutions.
Work proactively to prevent recurring issues and escalate complex concerns when necessary.
Requirements & Qualifications:
2+ years of customerservice experience in a manufacturing or industrial environment - this is a MUST.
Strong phone and active listening skills with a customer-first approach.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational skills and accuracy in data entry.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Skilled in conflict resolution with a calm and professional demeanor.
Proficient in Microsoft Word, Excel, and QuickBooks (or similar software).
Comfortable making independent decisions and problem-solving.
Must be punctual and reliable-consistent attendance is a requirement.
Ability to work overtime when necessary.
Benefits upon Hire-In:
Medical, Dental Insurance
401(k) Matching
Paid Time Off (Holidays & Vacation Days)
Annual Bonus Opportunities
Stable, Monday-Friday Schedule (No weekends or late nights).
Supportive Team Environment
$23-26 hourly 26d ago
Call Center Customer Service Agent
Twine Chart
Customer service specialist job in Akron, OH
Job DescriptionDescription About Twinechart: Twine Chart is a dynamic and innovative company specializing in providing comprehensive data visualization and analytics solutions. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge tools and services that enhance data-driven decision-making.
Position Overview:
We are currently seeking a dedicated and enthusiastic Call Center CustomerService Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing top-notch service.
Salary Range:
$18.00 - $27.00 per hour.
Key Responsibilities
Answer inbound customer calls and assist customers with inquiries.
Provide accurate information regarding products and services offered.
Resolve customer complaints in a professional and efficient manner.
Document interactions with customers accurately in the system.
Follow up with customers to ensure satisfaction and offer additional assistance.
Maintain knowledge of current promotions and product offerings.
Collaborate with team members to improve processes and share best practices.
Skills, Knowledge and Expertise
High school diploma or equivalent; associate degree preferred.
Previous experience in a call center or customerservice role is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficient in using computer systems and software applications.
Willingness to work flexible hours, including evenings and weekends.
Benefits
Comprehensive health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and holidays
Professional development opportunities
Employee wellness programs
$18-27 hourly 31d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service specialist job in Columbiana, OH
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Columbia area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$30k-42k yearly est. 60d+ ago
Customer Service Professional - Mark Tarleton
Northeast Solutions Corp
Customer service specialist job in Hudson, OH
To provide quality customerservice through efficient and timely customer assistance by performing the following duties: Provides quality customerservice to include assistance with purchases, suggestive selling and providing product information.
Builds and maintains an understanding of the stores products and price information to assist with customer purchases.
Receives payments from customers, operate cash register and credit card machine and returns appropriate change as needed.
Maintains a neat and orderly store at all times to include dusting and vacuuming.
Prepares product displays as requested.
Reports any theft or suspected theft by customers or employees to management immediately.
Performs other related duties as assigned.
$28k-54k yearly est. 60d+ ago
Weekend Customer Service/ Retail Advisor
Ladies & Gentlemen Salon Spa 3.7
Customer service specialist job in Niles, OH
Purpose: All aspects of customerservice at front desk and in retail area Essential Functions: Greets customers Knowledgeable in computer software, SalonBiz and other standard software packages Serves as a resource to clients regarding school services, pricing information, and product knowledge
Checks customers in for services and executes completion of necessary paperwork
Book appointments utilizing knowledge in computer software
Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
Arranges merchandise and helps put out inventory on shipment days
General cleaning such as shelves, counters, coffee bars, etc.
Solicits sale of new or additional services
Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
Update and maintain front desk process and procedure manual
Maintain and promote positive public relations
Audits register amounts during opening and closing procedures
Provide general administrative functions and completes other duties as assigned or directed.
Performs other duties as required
Requirements
Position Qualifications:
High school graduate with previous experience in customerservice preferred
Excellent customerservice and organizational skills
Detail oriented
Computer knowledgeab
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
This position is eligible for a hybrid work schedule.
This position is not eligible for relocation.
Purpose and Scope
This position exists to provide customerservice and support to customers regarding their orders.
Responsibilities
Order Management
Process PO changes initiated by the customer with high-level of data integrity.
Perform contract validation
Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
Create and maintain in a positive relationship with our customersCustomer and Contact Data management
Customer contract, forecast and product line awareness
New opportunity processing / process inquiries along with inquiry assessment
Communicate re-promises, dispo, shortages and overages to customer
Provide accurate sales forecasts
Enter short term (this week & next) customer ship schedules into SAP
Shipment availability & release
CustomerService Interface - portal training, leads, call reports
Initiate continuous improvement
Participate in SOX audits as appropriate
May be required to provide data to management and provide information for KPIs as needed.
Communicate customer volume requirements timely and bring deviations to attention of DP
Lead continuous improvement efforts
Resource on IT projects that impact to our area
Train the team on changes that impact our area
Update training documents as appropriate
Technical Skills
Problem solving skills that lead to continuous improvement of processes and procedures.
Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
Strong communication skills.
SAP experience preferred
Minimum Qualifications
High School Diploma or GED with at least 2 years of customerservice experience or related
Preferred Qualifications
High School Diploma or GED with at least 4 years of customerservice experience or related
Associate Degree in Business, Marketing, or related with at least 1 year of customerservice experience or related
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
$32k-50k yearly est. 60d+ ago
Sales & Customer Experience Representative
Incline Marketing Executives
Customer service specialist job in Aliquippa, PA
Pay: Weekly Pay + Performance Bonuses Training: Hourly Paid Training Provided
Incline Marketing Executives is hiring motivated individuals to join our growing sales team as Sales & Customer Experience Representatives. This role is perfect for people who enjoy face-to-face interaction, helping customers, and earning based on performance.
What You'll Do
Engage customers in person and deliver an outstanding customer experience
Present products and services clearly and confidently
Drive sales through relationship building and solution-based selling
Track customer interactions and maintain accurate records
Work with a team to hit daily and weekly sales goals
What We're Looking For
Strong communication and people skills
Customerservice, retail, hospitality, or sales experience (preferred, not required)
Coachable mindset and strong work ethic
Full-time availability
What We Offer
Weekly pay with uncapped earning potential
Hourly paid training and hands-on mentorship
Clear path to leadership and management
Fast-paced, team-driven work environment
$34k-48k yearly est. Auto-Apply 3d ago
Customer Service Agent
Daprile Insurance Group-New Middletown
Customer service specialist job in New Middletown, OH
Job Description
About the Company
Daprile Insurance Group - New Middletown is a leading insurance company that values customer satisfaction and employee growth. Join our team today!
Description of the role
Welcome to Daprile Insurance Group in New Middletown, Ohio! We are looking for a experienced CustomerService person to join our team.
Responsibilities
Answer phone calls.
Handle customer inquiries to resolution.
Process orders, forms, and applications.
Benefits
Compensation: $14 - $18 per hour + monthly bonus
Opportunity for growth and advancement.
Health insurance
Dental insurance
Vision insurance
401(k) plan + company match
Experience
Proven experience in customerservice or a related field.
Computer savvy with the ability to navigate new systems a plus.
Strong communication skills in English.
Ability to understand market trends and customer needs to develop effective sales strategies.
A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Property & Casualty license (preferred or willing to complete within 30 days of starting)
Work Location: In person
We are an equal opportunity employer and prohibit discrimination/harassment without regard to
race, color, religion, age, sex, national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any other characteristic protected by
federal, state, or local laws.
$14-18 hourly 6d ago
IPG Customer Service Focused Insurance Agent
Independence Pet Group
Customer service specialist job in Akron, OH
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Independence Pet Group, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.
Job Summary:
Independence Pet Group is seeking an Insurance Agent who will report to the Supervisor, CustomerService. Insurance Agents are responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
Job Location: Remote - United States
Main Responsibilities:
Responds to internal and external inquiries within stated service level agreements.
Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
Analyzes, researches, and resolves problems and discrepancies for member accounts.
Maintains product knowledge, and awareness of customerservices policies, and/or store policies.
Maintains understanding of federal and state regulations to include compliance.
Participates in solution innovation, sales, and retention efforts with current and new clients.
Performs other duties and responsibilities as assigned.
Basic Qualifications:
2 years of customerservice, call center, or relevant experience
Must have and maintain Property & Casualty License, or must obtain within 45 days of hire
#LI
#IPG
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
$24k-31k yearly est. Auto-Apply 14d ago
Customer Sales & Service Representative
Brandsource
Customer service specialist job in North Canton, OH
Job SummaryNorth Canton TV & Appliance is looking for a Customer Sales and Service Representative to join our team! This position plays a key role as you will be responsible for working in Sales, assisting with Scheduling & Service requests. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customerservice and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities:
Help in Sales of Appliances & Consumer Electronics
Help maintain the Sales Showroom
Receive incoming calls in a professional and courteous manner
Assist in various aspects of Receiving and Deliveries
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Qualifications:
Minimum one year of experience in working with the public
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits/Perks
Flexible Scheduling... must be able to work Saturdays
Growth and Career Advancement Opportunities
Great Working Environment
Compensation: $16.80 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customerservice - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
$16.8 hourly Auto-Apply 60d+ ago
Customer Service/Ramp Agent
Quickflight Services
Customer service specialist job in Franklin, PA
PART TIME POSITION CustomerService/Ramp Agent (Venango Regional Airport) responsibilities will include but are not limited to: CustomerService Responsibilities Ability to accept personal responsibility for resolving concerns Excellent work ethic and demonstrate the ability to act with purpose and urgency
Safety of our customers, crew members and co-workers
Apply security measures as appropriate and protect SIDA
Preparing and issuing tickets, computing fares, issuing refunds
Checking passports and travel documents
Correctly route passengers and baggage during check-in
Working at arrival or departure gates
Ensuring the on-time departures of aircraft
Assist special need passengers including wheelchair services
Answering general travel inquiries, and successfully resolving customer issues
Prepare flight paperwork
Load and unload baggage, mail and cargo
Direct aircraft to and from gates
Perform aircraft services such as lavatory, water, and de-icing (winter operations)
Expeditious baggage delivery to baggage claim
Sort baggage in bag makeup area
Operate Jetbridge and Ground Service Equipment (GSE)
Perform accurate aircraft search
Close counter and ramp areas following flight closing and complete flight stats
Cleaning and upkeep of all work areas
Successfully complete any recurrent or required additional training
Perform other duties assigned
This list is not all inclusive and a CustomerService Agent may be required to perform duties not identified in the above list
Qualifications
CUSTOMERSERVICE QUALIFICATIONS:
Eligibility to work in the United States without sponsorship
Minimum age 18, High school diploma or G.E.D. Additional education is a plus
Ability to read, write, speak, and understand the English language. Second language is a plus
Excellent communication skills that include speaking to large groups and individual customers
Familiarity with computers
Ability to work any available schedule to include nights, weekends, holidays, and overtime
Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
Successful completion of post-offer pre-employment DOT drug screening
Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
Must possess a valid driver's license with 3 yr good driving record and provide a copy
Ramp Agent responsibilities will include but are not limited to
• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights &assisting special needs passengers
• Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and
balance paperwork
• Coordinating with pilots, airline dispatch office, and the customerservice department
• Conduct other work duties as assigned
Ramp Agent Qualifications
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and
holidays
• Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance (visible tattoo's must be covered)
• Excellent attendance and punctuality required
• Valid Driver's License (3 year driving record required with no more than 3 moving violations in
3 years. No alcohol or drug related violations)
• Must be legally authorized to work in the U.S. for any employer without sponsorship
• Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check
Other Requirements
• Sight: Must be able to see well enough to read reports
• Hearing: Must be able to hear well enough to communicate with customers, vendors and
team members.
• Standing, walking, climbing. stooping, kneeling and lifting are required
• Must be willing to work in outdoor environment (heat and humidity, rain etc.)
• Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with
assistance.
• Must be able to type and use technical sources
• Safety awareness and training will be provided
ADDITIONAL INFORMATION:
All your information will be kept confidential according to EEO guidelines.
Interested parties may reply directly to this ad._
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
Additional Information
All your information will be kept confidential according to EEO guidelines.
$23k-29k yearly est. 2d ago
Sales Support Specialist
Technical Consumer Products 4.2
Customer service specialist job in Aurora, OH
The Sales Support Specialist provides administrative and operational assistance to the outside sales team. Responsibilities include processing and managing customer orders from quotation to completion. Initiating outbound calls to potential and existing customers with an assigned territory to uncover new opportunities along with maintaining/updating customer records in the CRM system, ensuring all information is accurate and up to date. Collaborate with internal departments to resolve customer queries and ensure seamless communication along with meeting sales objectives, and driving revenue.
Essential Duties
Actively support the company's culture and business mission by always putting TCP's people and its customers first.
Prioritize call activity to customers to uncover new opportunities to quote, convert existing quotes to orders, offer promotions, cross-sell and up sell additional products, and any other territory or company initiatives.
Research, define and initiate outreach to new customer prospects / sales opportunities through inbound lead follow-up and outbound calls and emails.
Facilitate growth and development of existing customers by building solid relationships, promoting and providing education of TCP products.
Work with field sales on larger opportunities to ensure closure and post-sale satisfaction.
Create reports to cross-sell and up sell additional products.
Develop excellent working relationship with Customers, Territory Managers, Business Support, Sales Reps.
Track and understand assigned distributors to work toward meeting established sales objectives.
Utilize knowledge of market conditions such as competitors and pricing pressures.
Complete appropriate training opportunities relative to business and product knowledge to maintain continuous education for self -development.
Actively promotes and personally observes safety and security procedure and uses equipment and materials properly.
Other responsibilities or projects assigned by Manager.
Experience/Requirements
Positive attitude, good work ethic, follows instructions, responds to management direction and solicits feedback to improve performance.
Professional verbal and written communication both internally and externally.
Willingness to be part of a team and work closely with other team members to meet or exceed individual and departmental sales goals and initiatives.
Flexibility to adjust to changing work flow demands based on departmental daily workload.
Multitasking, good problem solving and follow up skills and the ability to prioritize and manage time effectively.
Outstanding customerservice skills.
Proficient level of computer skills in Microsoft Office products.
Skills, Knowledge and Abilities (SKAs)
Professional organization and presentation aptitude
Decision making, problem resolution and creative thinking
Ability to successfully meet or exceed monthly, quarterly and yearly sales objectives
Strong communication skills, strong persuasive skills
Familiarity with local TCP representation (DSM or Rep Agency)
Salesforce.com and JD Edwards is a plus
Continuing education in product knowledge, applications and marketing promotions
Able to work as part of a team, shares knowledge as needed and can work effectively together on the team to achieve regional/departmental/organizational goals.
Education/Training
High School Diploma
Prior experience in the lighting field a plus
Physical/Environmental
Sitting for long periods of time, completing tasks using a computer and other office equipment.
Position requires frequent talking, hearing, and vision with occasional standing, walking and reaching.
May require lifting up to 10 lbs.
Job position responsibilities are generally performed in a business office environment with computers, printers and phones.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
How much does a customer service specialist earn in Youngstown, OH?
The average customer service specialist in Youngstown, OH earns between $24,000 and $40,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Youngstown, OH
$31,000
What are the biggest employers of Customer Service Specialists in Youngstown, OH?
The biggest employers of Customer Service Specialists in Youngstown, OH are: