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The differences between customer service trainers and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service trainer and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Service Trainer | Customer Service Consultant | |
| Yearly salary | $32,452 | $37,471 |
| Hourly rate | $15.60 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,862 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer service trainers and customer service consultants have different pay scales, as shown below.
| Customer Service Trainer | Customer Service Consultant | |
| Average salary | $32,452 | $37,471 |
| Salary range | Between $25,000 And $40,000 | Between $20,000 And $68,000 |
| Highest paying City | Tacoma, WA | Hartford, CT |
| Highest paying state | Alaska | Connecticut |
| Best paying company | Salesforce | Accenture |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer service trainer and a customer service consultant in terms of educational background:
| Customer Service Trainer | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service trainers' and customer service consultants' demographics:
| Customer Service Trainer | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |