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Customer support representative jobs in Rochester, MN

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  • Student Retention Specialist (Part Time)

    Saint Mary's University of Minnesota 3.9company rating

    Customer support representative job in Winona, MN

    Overview and Responsibilities Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition's quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence. Job Summary The Student Retention Specialist at Saint Mary's University of Minnesota supports student persistence and academic success through proactive outreach, intervention, and mentoring within the Student Success Center. This position leads the Early Alert Intervention System by reviewing faculty and staff submissions, researching student concerns, and implementing targeted strategies to promote academic well-being while maintaining detailed documentation. Reporting to the Senior Director of Student Success, this position serves in a part time capacity during the academic year, with additional opportunities for work in the summer months. Salary Range: $20 - $22 / hour Main Duties & Responsibilities Lead the Early Alert Intervention System; identifying, researching, and responding to student alert submissions from faculty and staff across campus; applying various intervention strategies to improve student's academic well-being and meticulously documenting processes Monitor and intervene with students on the non-registered student report and the part time student report Meet with students to address personal and academic needs, serving as a mentor Serve as an advisor for the Academic Success Program (ASP) Conduct outreach to students experiencing challenges Other Duties & Responsibilities Serve on the retention committee in an administrative capacity, assisting with special projects as committee requires Assist with departmental programs, such as Countdown to College, New Student Orientation, Welcome Weekend, First Five Weeks, and First Generation Initiative programming Maintain up-to-date knowledge about academic program requirements, admissions procedures, payment and withdrawal deadlines, and graduation requirements Qualifications Experience and Education Requirements Bachelor's degree in higher education, counseling, student affairs, psychology, or a related field. Essential Knowledge & Skills Experience working directly with college students in an academic advising, student support, or retention-focused capacity. Demonstrated ability to develop supportive relationships with diverse student populations. Familiarity with academic policies, student development principles, and retention strategies in higher education. Experience using student information systems or early alert tools to monitor student progress and coordinate outreach. Physical Demands Light work. Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. Physical Hazards - Health and Safety Concerns General office environments Application Requirements Apply online at: ************************************************************************************** and include a cover letter, resume, and contact information for three professional references. Saint Mary's University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary's University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution. All offers of employment are contingent upon the successful completion of a criminal background check.
    $20-22 hourly Auto-Apply 10d ago
  • Customer Service Coordinator - Owatonna, MN

    Federated Mutual Insurance Company 4.2company rating

    Customer support representative job in Owatonna, MN

    Who is Federated Insurance? At Federated Insurance, we do life-changing work, focused on our clients' success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we're looking for employees who want to make a difference in others' lives, all while enhancing their own. Federated's culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values. What Will You Do? We are looking to add new teammates to join our growing Customer Service Coordinator team! As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients. No prior insurance experience is necessary - we provide excellent training. Additional Qualifications Needed: Two-year degree or equivalent experience Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment Strong computer skills with proficiency in Office programs and an ability to work in multiple applications Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks. Demonstrated problem-solving skills with attention to detail You will go through a 10-week classroom training program that begins on Monday, January 26th, 2026. Training will take place in our Owatonna office. The hours during training are 7:30 am - 4:00 pm. Hours after training are 8:30am - 5:00 pm. Customer Service Coordinator pay range is $25.20-$34.20. Starting salary will be $25.20. What We Offer We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. Employment Practices All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization. If California Resident, please review Federated's enhanced Privacy Policy.
    $25.2-34.2 hourly Auto-Apply 52d ago
  • STUDENT: Call Center Operator/Faith Radio

    University of Northwestern St. Paul 4.0company rating

    Customer support representative job in Minnesota City, MN

    Title: STUDENT: Call Center Operator/Faith Radio VP Area: VP - Media Department: Faith Radio Network $12.48 per hour Who We Are: Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God's Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern - St. Paul and through gospel outreach and faithfulness with Northwestern Media. Position Summary: We are looking for students who can answer incoming telephone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail. Key Responsibilities: * Answer incoming calls, enthusiastically greeting callers * Accurately and efficiently enter caller and donation information into computer system * Keep all caller and donor information confidential Qualifications: * Must be detail-oriented, organized and self-disciplined * Able to interact with a variety of individuals in a professional, tactful and courteous manner * Have strong phone and customer service skills * Able to maintain confidential information * Must have proficient computer skills and ability to enter data accurately * Able to work independently and take initiative * Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community Key Skills: * Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision. * Confidentiality: Maintains discretion and handles sensitive information appropriately. * Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail. * Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software. * Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills. * Background Check: Must pass initial and ongoing background checks as a condition of employment. Work Environment: The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies. frame-loader#show Progress clinch:authenticated@document->frame-loader#reload" id="turbo_frame_page_block_af0c1e276cdf6efed88e9528a4a87515" src="/pages/5b841ca960ee0a8ddc4ec0f0a6c513ba/blocks/af0c1e276cdf6efed88e9528a4a87515?job_uid=ec80c6eb0b0f499070be51ca57dc663c&postfix=1_1">
    $12.5 hourly 11d ago
  • Customer Relations Representative - State Farm Agent Team Member

    David Jorgenson-State Farm Agent

    Customer support representative job in Rochester, MN

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with David Jorgenson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $34k-44k yearly est. 14d ago
  • Customer Service Representative

    Hormel Foods 4.6company rating

    Customer support representative job in Austin, MN

    **CUSTOMER SERVICE REPRESENTATIVE - CORPORATE OFFICE (AUSTIN, MN, WILLMAR, MN or BARRON, WI)** **To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.** + **Applicants must not now, or at any time in the future, require employer sponsorship for a work visa.** + **Applicants must be authorized to work in the United States for any employer.** **RESPONSIBILITIES:** This position requires working 8 hours each day Monday through Friday, which may be in addition to unplanned overtime. The actual start time will be determined by the employee and supervision. + Coordinates and processes all assigned organizational, sales and customer requests and data entry. Will escalate more complex issues to the Lead Customer Service Rep. + Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely. + Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information. + Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily. + Performs resale orders for product movement due to overages/refusals based on OS&D. + Schedules delivery appointments by phone, email, customer websites when applicable. + Edits orders to ensure accuracy in price brackets, price lists, and contract applications. Seeks sales input for price verification if discrepancy is found. + Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas. Will escalate to lead if issue not able to be resolved. **QUALIFICATIONS:** Required + Customer Service experience. + Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment. + Excellent communication and interpersonal skills. + Ability to initiate appropriate action independently. + Broad knowledge of Microsoft Office applications with an emphasis on Excel. + Demonstrated ability to execute detailed work independently and accurately. + Demonstrated organizational skills and ability to prioritize work. Preferred + 1 or more years of related experience. + Broad knowledge of customer base for example Sysco, PFG, BEK, etc. + Knowledge of ORACLE and processes. + Experience on Mainframe Order Processing, TSO, or AS400. _Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability._ At Hormel Foods, base pay is one part of our total compensation package and is determined within a range. The base hiring pay range for this role is between $17.75 - $26.25 per hour, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location. Other components of Hormel Foods' total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, profit sharing, 401(k) with employer match, stock purchase plan, paid vacation, FREE two-year community/technical college tuition for children of employees, and more. For immediate consideration, apply online at: *************************** At Hormel we invite difference and diversity in all aspects. We offer a space of support, understanding, and community. We are committed to the journey! Learn more about our progress here: ********************************************************** **Requisition ID** : 31734 Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
    $17.8-26.3 hourly 11d ago
  • Memory Care Coordinator

    Good Neighbor Care 4.0company rating

    Customer support representative job in Rochester, MN

    Good Neighbor Care's vision is to be "the senior care provider and employer of choice" in the communities we serve. Built upon the guiding values of CARE--Commitment, Attitude, Respect and Experience; Good Neighbor seeks individuals who will assist us in creating a culture of compassion for all. Job Description River Bend Senior Living, a Good Neighbor Care managed community is seeking a Memory Care Coordinator in our Senior Living Community. We are seeking some one with COMPASSION, EMPATHY and strong desire to serve our Senior population. This position meets resident needs by coordinating the overall social operations of the Memory Care/Loving Connections. Develops, organizes and implements balanced memory care activities program that enhances the lives of residents. Acts as liaison to families, community agencies and others directly involved with resident care. This is an exempt position with supervisory responsibilities. Essential Duties and Responsibilities include the following: Employs therapeutic recreational techniques to facilitate internal and external community relations.Counsels residents, assisting them to identify and resolve problems and make effective use of resources. Other duties may be assigned. Works closely with resident care staff to provide specific memory care training. Coordinates with other staff such as dining services, life enrichment, and wellness to implement programs and life enhancement activities tailored for residents in all stages of dementia. Organizes and conducts support groups for residents, including bereavement groups and groups for seniors experiencing depression. Provides services to family members including individual counseling and group work such as support groups, grievance counseling, caregiver groups, and respite care, the aging process and how it affects their health and life styles. Facilitates working relationships with staff of other agencies and institutions, and acts as liaison between clients and agency or institution. Assists residents in finding ways of adjusting to aging changes that will allow for a life style as comfortable as the situation will permit. Prepares and maintains written case records in concert with wellness department including, reports, and forms, performs case follow-up and Supervisory Responsibilities: Supervises employees in the Memory Care and/or Nursing Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Education and/or Experience: Associates degree in gerontology/healthcare, medical, social or psychological field. Ability to demonstrate company competencies and values. Three to five year's related experience and/or training, or a combination of education and experience. Prior knowledge and specific education related to Alzheimer's and Dementia (Validation Therapy). Intermediate skills in MS Office Suite and Outlook. Demonstrated ability to write and read simple sentences in English. Ability to perform simple math calculations. Demonstrated ability to use reason and sound judgment. Additional Information All persons selected for hire will be required to pass a pre-employment drug screen and background investigation. All Applicants Must Be 18 or Older. We are dedicated to a policy of non-discrimination in employment onany basis. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, creed, color, gender, age, sexual orientation, religion, nation origin,disability, marital status, veteran or military status.
    $37k-46k yearly est. 18h ago
  • Customer Relations Representative - State Farm Agent Team Member

    Anthony Vote-State Farm Agent

    Customer support representative job in Winona, MN

    Job DescriptionBenefits: Benefits Stipend 401(k) Bonus based on performance Paid time off ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Anthony Vote - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $34k-44k yearly est. 9d ago
  • Part Time Customer Service - Johnson Agency Farmers Insurance

    Joanna Johnson Farmers Insurance

    Customer support representative job in Rochester, MN

    Job Description Put your skills to better use. Johnson Agency with Farmers Insurance in Rochester, Minnesota. We are looking for a friendly and experienced individual to join our team as a Part-Time Customer Service Representative. In this role, your main job will be to talk and connect with our customers, helping them with their basic insurance changes and billing. It is important to build a good relationship with them so that they feel comfortable and valued. You will also follow up with customers to make sure they are happy with our services, addressing any questions or concerns they may have. This position is perfect for someone who enjoys helping others to make sure their needs are met. If you have experience, or are interested in the insurance industry and are ready to provide excellent customer service, we would love to have you on our team! Join us and help create a great experience for our customers! This position is being offered as limited part time hours, up to 10-20 per week. Flexible work schedule is available and this position could lead to more hours in the future for the right individual. Apply today! Benefits Hourly Base Salary Based on Experience Flexible Schedule Hands on Training Appreciation lunches Home and Work Balance Paid Holidays Monthly Bonus opportunities Buisness Casual Attire No weekend, evenings or holidays Career Growth Opportunities Responsibilities Process customer policy change requests. Handle incoming claim calls from customers and follow-up. Complete Evidence of Insurance requests. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Return phone and text messages promptly. Be outstanding at relationship building. Work independently and as part of a team. Assist clients with billing and coverage questions Gathers information needed to provide quotes for clients Requirements Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Must have ability to multi-task. Professional phone etiquette. Great Customer Service Skills. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. Background check is required, no individuals with felony records A Property & Casualty insurance license is preferred, must obtain within 60 days of hiring, license assistance available.
    $30k-39k yearly est. 12d ago
  • Customer Service Associate

    Savers | Value Village

    Customer support representative job in Rochester, MN

    Job Title: Customer Service Associate .** **$13.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft** **$13.20= Clothing Sorter/Hanger, Hardware Sorter** **$13.39 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes** **$13.71 = Clothing Grader, Hardware Pricer, Material Handler** Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1201 S Broadway, Suite B, Rochester, MN 55904
    $27k-35k yearly est. 60d+ ago
  • Customer Service Associate

    CK Hutchison Holdings Limited

    Customer support representative job in Rochester, MN

    Share: share to e-mail Job Title: Customer Service Associate . $13.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $13.20= Clothing Sorter/Hanger, Hardware Sorter $13.39 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes $13.71 = Clothing Grader, Hardware Pricer, Material Handler Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: * The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1201 S Broadway, Suite B, Rochester, MN 55904 Share: share to e-mail
    $27k-35k yearly est. 20d ago
  • Security Operations Center (SOC) operator

    Mayo Clinic Health System 4.8company rating

    Customer support representative job in Rochester, MN

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities Join a dedicated team providing enterprise-wide security support services for Mayo Clinic. Operators work 12-hour on-site shifts in a close-knit environment, handling call taking, dispatching, and monitoring multiple security systems to ensure safety and rapid response across all campuses. Coordinates emergent and non-emergent requests for Mayo Clinic Security services. Acts as an interface between Physicians, Allied Health Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service and medical assistance. Receives and coordinates radio, telephone, and email communications for the Mayo Clinic Enterprise both domestically and internationally. Prioritizes calls for service based on urgency and criticality and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via case/incident management system. Operates and monitors a wide array of security system technologies, including: Systems for video management, access control, panic/duress, infant protection, and two-way radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Gathers and collates open source security information and assesses/monitors real world security events for escalation. Notifies appropriate supervisors, managers, or leadership of critical alarms or incidents on a 24-hour basis. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Qualifications High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience. Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals. Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The GSOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire. Additional skills strong multitasking and communication skills. Team oriented mindset and interpersonal communications skills. Exemption Status Nonexempt Compensation Detail $27.44 - $37.04/hour; Education, experience and tenure may be considered along with internal equity when job offers are extended. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 72 Schedule Details The position is likely to follow a night shift Schedule from 6:00 pm to 6:00 am. During the onboarding/training period, work schedule may vary and will occur with the SOC's standard operating hours. Weekend Schedule SOC Operators work rotating weekends, holidays, and assigned on-call weekend responsibilities. During the onboarding/training weekends will not be rotavating and can vary. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Lynnette Fleshman
    $27.4-37 hourly 48d ago
  • Personal Lines Insurance Customer Service Representative Level 2

    Claremont Insurance Agency, LLC

    Customer support representative job in Claremont, MN

    Job Description We are seeking a Personal Lines Customer Service Representative (CSR) Level 2 to join our team with the primary focus being personal lines. In this role, you will provide exceptional customer service to policyholders by assisting with inquiries, policy changes, billing questions, and coverage explanations. The ideal candidate has strong communication skills, attention to detail, and a passion for helping clients understand their insurance options. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Retirement Plan Career Growth Opportunities Responsibilities -Provide outstanding customer service by handling inbound and outbound calls, emails, and in-person inquiries. -Assist clients with policy changes, endorsements, renewals, and cancellations. -Explain coverage options, policy details, and billing processes to clients in a clear and professional manner. -Process payments, issue certificates of insurance, and provide required documentation. -Work closely with agents and underwriters to ensure client needs are met efficiently. -Maintain accurate and up-to-date client records in the agency management system. -Assist in identifying client needs and cross-selling additional personal lines products when appropriate. -Stay informed about industry changes, carrier guidelines, and regulatory compliance. Requirements -Required: High school diploma or equivalent; some college preferred, Insurance license (Property & Casualty and/or Life & Health) -2-5 years previous experience in an insurance agency. -Strong verbal and written communication skills. -Ability to multi-task, prioritize, and manage time effectively. -Proficiency in Microsoft Office (Word, Excel, Outlook), Google (docs, drive, sheets, forms) and agency management systems. -Detail-oriented with excellent problem-solving skills. -Positive attitude and ability to work well in a team environment.
    $34k-40k yearly est. 4d ago
  • HP Customer Sales Representative

    2020 Companies 3.6company rating

    Customer support representative job in Rochester, MN

    Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) About the Position HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life Demonstrate HP products at a big box retail store Engage and build rapport with customers by creating a memorable experience Responsible for maintaining professional relationships with management and staff within assigned store Train retail store associates on HP products and services Maintain displays for cleanliness, functionality, and demo-readiness Responsible for reporting and competitive insights What's in it for you? Stable, weekly schedule Next day pay on-demand with DailyPay Friday, Saturday, or Sunday availability Paid training completed online $25 per month Technology Reimbursement Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? Be a problem-solving, tech-savvy enthusiast Have an outgoing personality and be eager to learn Be comfortable engaging with customers and demonstrating products with training Ability to engage in a selling process that overcomes objections and connects with customer needs Retail experience or customer service experience in electronics, tech or wireless a plus Training or product demonstration experience a plus 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
    $19 hourly Auto-Apply 21d ago
  • Customer Service Associate

    Savers/Value Village

    Customer support representative job in Rochester, MN

    Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $13.00 to $13.71 depending on job duty/position. $13.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $13.20= Clothing Sorter/Hanger, Hardware Sorter $13.39 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes $13.71 = Clothing Grader, Hardware Pricer, Material Handler Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are “Thrift Proud.” It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1201 S Broadway, Suite B, Rochester, MN 55904
    $13-13.7 hourly Auto-Apply 60d+ ago
  • Service Advisor

    Freedomroads

    Customer support representative job in Oronoco, MN

    Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $50k-75k yearly Auto-Apply 18d ago
  • Customer Service Representative (Part-Time) - Afternoon Shift

    XPO, Inc. 4.4company rating

    Customer support representative job in Owatonna, MN

    Business Unit: LTL **What you'll need to succeed as a Customer Service Representative at XPO** Minimum qualifications: + 2 years of customer service experience + Strong computer, typing and 10-key skills + Experience with Microsoft Office + Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: + Transportation experience + Excellent verbal and written communication skills **About the Customer Service Representative job** Pay, benefits and more: + Expected pay range: $22.01to $25.29per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set. + Shift: Monday - Friday (1500 - 2000) + Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week What you'll do on a typical day: + Bill shipments according to applicable tariffs and pricing agreements + Recognize and resolve documentation errors + Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions + Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing + Process over, short, and damaged freight and related documentation for customer resolution Customer Service Representatives are required to: + Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (********************************************************************* .
    $22-25.3 hourly 5d ago
  • Customer Service Representative - State Farm Agent Team Member

    Randall Cirksena-State Farm Agent

    Customer support representative job in Clarks Grove, MN

    Job DescriptionBenefits: License Reimbursement Hourly Plus Commission Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Randall Cirksena - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $31k-40k yearly est. 15d ago
  • Customer Specialist/Delivery

    Hom Furniture 4.4company rating

    Customer support representative job in Rochester, MN

    Full-time Description Pay $23-$25 Responsibilities The Delivery Driver is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include: Delivering customers' furniture including assembly and installation of the furniture when required. Inspecting furniture for flaws or damage. Resolving customer complaints should they arise. The Delivery Driver will inspect and clean the company vehicle to keep it presentable and functioning. Other duties as assigned Benefits HOM Furniture offers its full-time employees a competitive benefits package. Paid Time Off- 20 Days in 1st year for full-time employees Medical and/or Dental Coverage 401(k) Employee Contribution Plan 401(k) Employer Matching Employee discount Career advancement opportunities and training Pay on Demand - options for receiving earned wages Requirements Education: Must be working towards or have a high school diploma or GED. Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical. Experience: 1-3 years related experience preferred. Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment. Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older. *Reasonable accommodation will be made for those who require it. HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
    $33k-42k yearly est. 3d ago
  • Customer Service Representative

    American Waterworks 4.2company rating

    Customer support representative job in Rochester, MN

    As a Customer Service Representative at American Waterworks, you will be the first point of contact for customers seeking assistance with their water treatment, foundation repair, and waterproofing needs. You will be responsible for handling inbound customer inquiries, scheduling service appointments, providing accurate information about products and services, and ensuring overall customer satisfaction. This role requires excellent communication skills, a positive attitude, and a customer-focused approach to problem-solving. Key Responsibilities: Answer inbound customer calls and emails in a friendly and professional manner. Provide accurate information about services such as waterproofing, foundation repair, and water treatment systems. Schedule service appointments for customers and send reminders as needed. Assist with customer questions and concerns, providing timely resolutions. Update customer information and service records in the company's CRM system. Follow up with customers after service to ensure satisfaction. Resolve customer issues and escalate to higher management if necessary. Promote special offers or additional services to customers as appropriate. Required Skills & Qualifications: Communication Skills: Exceptional verbal and written communication skills to handle customer interactions. Customer-Focused: Ability to remain calm and professional when dealing with challenging customers. Organization & Time Management: Strong organizational skills to manage multiple tasks. Problem-Solving: Quick thinking to find solutions and handle customer concerns. Technology Proficiency: Comfortable using CRM software, email, and basic office tools. Attention to Detail: Ability to maintain accurate customer records and follow-up details. Team Player: Ability to work well with other departments (sales, field service, etc.). Preferred Qualifications: Previous experience in customer service or a call center role. Knowledge of foundation repair, waterproofing, or water treatment services (preferred but not required). Experience with CRM systems like Salesforce or HubSpot. Working Conditions: Schedule: [Insert working hours - e.g., Monday to Friday, 8:00 AM to 5:00 PM] Location: [Office or Remote - If applicable] Compensation: [Hourly rate or salary details] Benefits: Health insurance, dental, and vision plans. Retirement plans (e.g., 401k with company match). Paid time off (PTO) and holidays. Opportunities for career growth and advancement within the company.
    $37k-46k yearly est. 6d ago
  • Select Service Account Advisor

    North Risk Partners 3.5company rating

    Customer support representative job in Rochester, MN

    Full-time Description WHY NORTH RISK PARTNERS Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. At North Risk Partners, our #one TEAM lives out #one MISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #one TEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life. JOB SUMMARY The Select Service Account Advisor is responsible for selling and providing service to new and existing small business commercial accounts. This role will also be responsible for servicing any inherited commercial accounts. This position provides a fantastic opportunity for growth, and develop strong relationships with clients. ESSENTIAL RESPONSIBILITES Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing Analyze and develop new small business insurance solutions for prospective and current clients based on their needs Sell or refer business across all departments (i.e. property & casualty, employee benefits, and personal lines) Attend and actively participate in agency sales training meetings Exercise independent judgment and discretion when: Evaluating and processing client requests to ensure appropriate coverage is met Analyzing quotes from carriers for accuracy Writing and developing new business Maintain positive relationships with partner insurance carriers Enter activity and other relevant information into the company's software system(s) in accordance with company procedures Follow all federal and state regulations, and best practices regarding errors and omissions Collect overdue account receivable balances from customers Requirements QUALIFICATIONS (Knowledge, Skills, & Abilities) A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 4 years in commercial insurance service Active property & casualty insurance license Previous insurance marketing and/or insurance customer service experience is preferred Self-starter who is able to work independently with guidance from other Account Advisors Well organized and able to manage tasks efficiently Strong communication skills, both written (email) and verbal (phone) Proficient in using online rating systems and other sales software Ability to demonstrate strong analytical and problem-solving skills BEHAVIOR EXPECTATIONS A role model for North Risk Partners' core values, mission, and desired culture Demonstrate enthusiasm and a positive attitude Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders A team player who collaborates and works well with his/her coworkers A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners PHYSICAL REQUIREMENTS Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization Sit and a desk for extended periods of time and perform long hours of work sitting at a computer Move around office/building/facilities repeatedly throughout the day Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels Must possess valid driver's license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed TOOLS AND EQUIPMENT USED Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment WORK ENVIRONMENT The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee. This does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time. COMPENSATION AND BENEFITS The estimated base salary range for this full-time position is $50,000 - $60,000 annually, plus commission and benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #one TEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.
    $50k-60k yearly 60d+ ago

Learn more about customer support representative jobs

How much does a customer support representative earn in Rochester, MN?

The average customer support representative in Rochester, MN earns between $32,000 and $50,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average customer support representative salary in Rochester, MN

$40,000
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