Customer Service Representative
Customer support representative job in Winona, MN
Job Description
The Jason Banitt - Farmers Insurance Agency in Winona seeks a full-time Customer Service and Sales Representative (CSSR). This position offers the opportunity for growth within the agency along with paid training. Hours are generally 8-5 M-F.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Answering phones and assisting walk-in customers
Review renewal business and identify appropriate follow-up action based on degree of change
Cross-sell/up-sell products to existing customers
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions take
Solicit, sell, and negotiate new business policies
Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' need
General customer service duties as presented
Performs other duties as assigned
Requirements
Solid background in customer service skills
Outstanding written and verbal communication skills
Strong organizational skills with attention to detail
Outgoing personality and excellent phone etiquette
Insurance industry experience preferred but not required
Must pass the state of Minnesota insurance licensing exams (if not presently licensed)
Proficient in operating personal computers and performing routine calculations
Experience with Microsoft Office applications
Adhere to company and agency policies and guidelines
Licensed Insurance Customer Service
Customer support representative job in Rochester, MN
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty and Life and Health licenses are required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Hourly pay (depending upon qualifications)
Individual bonus as well as team bonus opportunities
PTO/Vacation
Monthly contribution to a Roth IRA
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Auto/Fire/Life/Health insurance license required
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Coordinator - Owatonna, MN
Customer support representative job in Owatonna, MN
Who is Federated Insurance?
At Federated Insurance, we do life-changing work, focused on our clients' success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we're looking for employees who want to make a difference in others' lives, all while enhancing their own.
Federated's culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.
What Will You Do?
We are looking to add new teammates to join our growing Customer Service Coordinator team! As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients. No prior insurance experience is necessary - we provide excellent training.
Additional Qualifications Needed:
Two-year degree or equivalent experience
Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.
Demonstrated problem-solving skills with attention to detail
You will go through a 10-week classroom training program that begins on Monday, January 26th, 2026. Training will take place in our Owatonna office. The hours during training are 7:30 am - 4:00 pm. Hours after training are 8:30am - 5:00 pm.
Customer Service Coordinator pay range is $25.20-$34.20. Starting salary will be $25.20.
What We Offer
We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You.
Employment Practices
All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.
If California Resident, please review Federated's enhanced Privacy Policy.
Auto-ApplySTUDENT: Call Center Operator/Faith Radio
Customer support representative job in Minnesota City, MN
Title: STUDENT: Call Center Operator/Faith Radio VP Area: VP - Media Department: Faith Radio Network $12.48 per hour Who We Are: Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God's Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern - St. Paul and through gospel outreach and faithfulness with Northwestern Media.
Position Summary:
We are looking for students who can answer incoming telephone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail.
Key Responsibilities:
* Answer incoming calls, enthusiastically greeting callers
* Accurately and efficiently enter caller and donation information into computer system
* Keep all caller and donor information confidential
Qualifications:
* Must be detail-oriented, organized and self-disciplined
* Able to interact with a variety of individuals in a professional, tactful and courteous manner
* Have strong phone and customer service skills
* Able to maintain confidential information
* Must have proficient computer skills and ability to enter data accurately
* Able to work independently and take initiative
* Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community
Key Skills:
* Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
* Confidentiality: Maintains discretion and handles sensitive information appropriately.
* Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
* Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
* Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
* Background Check: Must pass initial and ongoing background checks as a condition of employment.
Work Environment:
The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.
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Customer Service Coordinator
Customer support representative job in Lake City, MN
Valley Craft Industries , a part of the Ballymore Company and has been doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. What We're Looking For
A driven, energetic, and outgoing Customer Service Representative to develop and maintain our front line relationship with our valued customers. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. The ideal candidate has a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.
What We Offer
BENEFITS:
Competitive Salary based on experience
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance
JOB RESPONSIBILITIES
Create a positive experience for all VCI customers and potential customers
Effective and timely communication via phone and email
Respond and address customer inquiries such as product specifications, pricing, and availability
Handle aspects of quotes, order entry, RMA's, technical support, and other daily tasks
Perform organized data entry with attention to detail
Educate customers, review their needs analysis, and provide solutions
Problem solve and generate practical and sensible solutions with your customers and colleagues
Multitask and adapt in order to complete various changes requests accurately and in a timely manner
Work as an extension of the sales department with incoming and outgoing sales needs
Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email
Develop and maintain a comprehensive understanding of VCI's products and processes
Collaborate and work closely with sales and other departments to provide additional support
Be an active team player throughout VCI in order to achieve wider customer and company objectives
Maintain positive attitude and open line of communication with customers, co-workers and management
Provide feedback and continuous improvement opportunities to management and cross-functional teams
Input and track metrics within customer management database
Perform other related duties as assigned
QUALIFICATIONS
High school diploma or equivalent experience
2+ years of successful customer service experience is preferred
Excellent listening, verbal, written and interpersonal communication skills
Strong technical aptitude and customer service skills
Self-motivated, organized, detail-oriented, and strong work ethic
Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
A consultative solution-based customer service methodology
Adaptable and coachable, seeking feedback to incorporate into daily work style
Experience with ERP/CRM systems; Oracle NetSuite or Epicor is a plus but not required
Sales support experience is a plus but not required
Compensation: $20.00 - $23.00 per hour
Valley Craft is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Professional Grade Quality…. Built to Last…. Made in the U.S.A.
Auto-ApplyMemory Care Coordinator
Customer support representative job in Rochester, MN
Good Neighbor Care's vision is to be "the senior care provider and employer of choice" in the communities we serve. Built upon the guiding values of CARE--Commitment, Attitude, Respect and Experience; Good Neighbor seeks individuals who will assist us in creating a culture of compassion for all.
Job Description
River Bend Senior Living, a Good Neighbor Care managed community is seeking a Memory Care Coordinator in our Senior Living Community. We are seeking some one with COMPASSION, EMPATHY and strong desire to serve our Senior population.
This position meets resident needs by coordinating the overall social operations of the Memory Care/Loving Connections. Develops, organizes and implements balanced memory care activities program that enhances the lives of residents. Acts as liaison to families, community agencies and others directly involved with resident care. This is an exempt position with supervisory responsibilities.
Essential Duties and Responsibilities
include the following:
Employs therapeutic recreational techniques to facilitate internal and external community relations.Counsels residents, assisting them to identify and resolve problems and make effective use of resources.
Other duties may be assigned.
Works closely with resident care staff to provide specific memory care training.
Coordinates with other staff such as dining services, life enrichment, and wellness to implement programs and life enhancement activities tailored for residents in all stages of dementia.
Organizes and conducts support groups for residents, including bereavement groups and groups for seniors experiencing depression.
Provides services to family members including individual counseling and group work such as support groups, grievance counseling, caregiver groups, and respite care, the aging process and how it affects their health and life styles.
Facilitates working relationships with staff of other agencies and institutions, and acts as liaison between clients and agency or institution.
Assists residents in finding ways of adjusting to aging changes that will allow for a life style as comfortable as the situation will permit.
Prepares and maintains written case records in concert with wellness department including, reports, and forms, performs case follow-up and
Supervisory Responsibilities:
Supervises employees in the Memory Care and/or Nursing Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Education and/or Experience:
Associates degree in gerontology/healthcare, medical, social or psychological field.
Ability to demonstrate company competencies and values.
Three to five year's related experience and/or training, or a combination of education and experience.
Prior knowledge and specific education related to Alzheimer's and Dementia (Validation Therapy).
Intermediate skills in MS Office Suite and Outlook.
Demonstrated ability to write and read simple sentences in English.
Ability to perform simple math calculations.
Demonstrated ability to use reason and sound judgment.
Additional Information
All persons selected for hire will be required to pass a pre-employment drug screen and background investigation. All Applicants Must Be 18 or Older.
We are dedicated to a policy of non-discrimination in employment onany basis. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, creed, color, gender, age, sexual orientation, religion, nation origin,disability, marital status, veteran or military status.
Resident Services Center Representative - Charter House
Customer support representative job in Rochester, MN
**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
**Benefits Highlights**
+ Medical: Multiple plan options.
+ Dental: Delta Dental or reimbursement account for flexible coverage.
+ Vision: Affordable plan with national network.
+ Pre-Tax Savings: HSA and FSAs for eligible expenses.
+ Retirement: Competitive retirement package to secure your future.
**Responsibilities**
Responsible for screening all visitors to Charter House and assist them in determining where they need to be as well as announce their arrival to the appropriate resident or staff contact. Denies access to unauthorized visitors and handles difficult situations arising from the denial including securing assistance if needed. Answers and directs all incoming telephone calls. Responsible for sorting all incoming mail, packages, and deliveries. Maintains inventory of wheelchairs & carts for residents and visitors. Provides information assistance to residents and visitors regarding Charter House, Mayo Clinic, and Rochester locations and services. Responds to all emergency situations (security, fire, weather, alarms, resident e-calls) by following established protocols. Performs administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists), using pager system, printing/copying/mailing, and other support tasks for Charter House department programs and activities.
**Qualifications**
Requires a high school diploma or high school equivalent (GED).
Formal vocational training in a secretarial or computer training course is preferred.
+ Work experience in a clerical or secretarial position is preferred;
+ Must possess proficiency on technical office equipment, including a computer and/or word processor, printer, telephone switchboard system, copier/scanner, fax machine or any other job specific office technology;
+ Requires clerical aptitude and an understanding of office practices including filing techniques, handling mail, preparation of charts, minutes, spreadsheets, reports and/or other job specific documents;
+ Must possess strong customer service skills which include good written and oral communication skills which contribute to a cooperative and productive atmosphere;
+ Must be able to work independently as job requires the ability to multi-task, prioritize, problem-solve, and display good judgment;
+ Must maintain strict confidentiality of information and exhibit good human relations skills, including the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility;
+ Must be adaptable/flexible in a changing work environment which requires working different shifts;
+ Must be willing to learn new things and continually upgrade skills.
**Exemption Status**
Nonexempt
**Compensation Detail**
Compensation range is $20.00 - $23.37 / hour based upon union contract
**Benefits Eligible**
Yes
**Schedule**
Part Time
**Hours/Pay Period**
40
**Schedule Details**
Monday-Sunday
11pm - 7am overnight shifts, but willing to work 3pm - 11pm
**Weekend Schedule**
Available weekends and holidays.
**International Assignment**
No
**Site Description**
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (*****************************************
**Equal Opportunity**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
**Recruiter**
Andrea Hansen
**Equal opportunity**
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Customer Service
Customer support representative job in Zumbrota, MN
The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.
Essential Duties & Responsibilities:
Takes incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc.
Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.
Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to assure satisfaction and resolution.
Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.
Exercises discretion and judgment and draws on detailed understanding of the company's policies and practices in resolving customer issues.
Requirements
Preferred Education and Experience:
High school diploma or equivalent required. Some college coursework preferred.
1+ year experience in a customer service role for a medium or large size corporation
Proficiency using Microsoft Office products including Excel, Outlook and Word.
Experience with Great Plains a plus.
Knowledge and Personal Attributes:
Strong organizational and communication skills, with a team orientated philosophy, and problem-solving skills.
Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers.
Strong attention to detail as well as accurate data entry skills.
Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
Ability to understand issues and make systematic and rational judgments based on relevant information.
Comfortable using the following tools on a continual basis: computer, 10 key, telephone, copier, and fax.
Ability to multitask is a must.
Salary Description 20-25
Resident Services Center Representative - Charter House
Customer support representative job in Rochester, MN
Responsible for screening all visitors to Charter House and assist them in determining where they need to be as well as announce their arrival to the appropriate resident or staff contact. Denies access to unauthorized visitors and handles difficult situations arising from the denial including securing assistance if needed. Answers and directs all incoming telephone calls. Responsible for sorting all incoming mail, packages, and deliveries. Maintains inventory of wheelchairs & carts for residents and visitors. Provides information assistance to residents and visitors regarding Charter House, Mayo Clinic, and Rochester locations and services. Responds to all emergency situations (security, fire, weather, alarms, resident e-calls) by following established protocols. Performs administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists), using pager system, printing/copying/mailing, and other support tasks for Charter House department programs and activities.
Requires a high school diploma or high school equivalent (GED).
Formal vocational training in a secretarial or computer training course is preferred.
Work experience in a clerical or secretarial position is preferred;
Must possess proficiency on technical office equipment, including a computer and/or word processor, printer, telephone switchboard system, copier/scanner, fax machine or any other job specific office technology;
Requires clerical aptitude and an understanding of office practices including filing techniques, handling mail, preparation of charts, minutes, spreadsheets, reports and/or other job specific documents;
Must possess strong customer service skills which include good written and oral communication skills which contribute to a cooperative and productive atmosphere;
Must be able to work independently as job requires the ability to multi-task, prioritize, problem-solve, and display good judgment;
Must maintain strict confidentiality of information and exhibit good human relations skills, including the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility;
Must be adaptable/flexible in a changing work environment which requires working different shifts;
Must be willing to learn new things and continually upgrade skills.
Auto-ApplyCustomer Specialist/Delivery
Customer support representative job in Rochester, MN
Job DescriptionDescription:
Pay
$23-$25
Responsibilities
The Delivery Driver is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include:
Delivering customers' furniture including assembly and installation of the furniture when required.
Inspecting furniture for flaws or damage.
Resolving customer complaints should they arise.
The Delivery Driver will inspect and clean the company vehicle to keep it presentable and functioning.
Other duties as assigned
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements:
Education: Must be working towards or have a high school diploma or GED.
Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical.
Experience: 1-3 years related experience preferred.
Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment.
Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
Customer Service Representative - Rochester, MN
Customer support representative job in Rochester, MN
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Customer support representative job in Rochester, MN
If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read below.
We are looking to hire 3 new team members by the end of this week. When you apply, please check your email for interview options.
Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long term career fit and wants to get their foot in the door with a company to grow is important to us.
Position Benefits:
Full training provided
No experience needed
Great compensation
Great weekly pay and bonuses
A dynamic team environment
The opportunity for growth; we promote from within!!!
What we are looking for in you:
Communication skills
Basic computer skills
Willing to talk to new people
Outgoing and friendly personality
Detail oriented
Eager and willing to learn
We pride ourselves in great company culture and leadership programs with constant mentor-ship to help our managers develop themselves into stronger team leaders.
If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now!
I will set you up with an interview at the soonest available date.
Auto-ApplyCustomer Service Rep(01942) - 444 3rd Ave SE
Customer support representative job in Rochester, MN
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional Job Details
Additional Information
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Representative
Customer support representative job in Zumbrota, MN
Requirements
Preferred Education and Experience:
High school diploma or equivalent required. Some college coursework is preferred.
1+ year experience in a customer service role for a medium or large size corporation
Proficiency using Microsoft Office products including Excel, Outlook, and Word.
Experience with Great Plains a plus.
Experience with an ERP system
Experience with a CRM
Knowledge and Personal Attributes:
Strong organizational and communication skills, with a team-orientated philosophy, and problem-solving skills.
Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers.
Strong attention to detail as well as accurate data entry skills.
Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
Ability to understand issues and make systematic and rational judgments based on relevant information.
Comfortable using the following tools continually: computer, 10 key, telephone, copier, and fax.
The ability to multitask is a must.
DME Sales & Service Specialist
Customer support representative job in Winona, MN
DME Sales and Service Specialist DME 0.9 FTE, 72 Hours Per Pay Period Hours scheduled between 8 am and 5 pm, Monday through Friday Weekends: No Holidays: No On Call: No The DME Sales and Service Specialist is responsible for the sales, service, delivery, and education of durable medical equipment to the customers of Winona Home Medical.
Essential Duties & Responsibilities:
* Assist patients in the selection of available DME products.
* Demonstrate and explain DME equipment for in-home use and obtain appropriate documentation. Complete pick-up and sanitation of equipment as needed.
* Perform maintenance and repair of DME products per manufacturer's guidelines.
* Assemble equipment and stock the retail sales floor.
* Assist with the DME order intake process.
* Contact eligible patients for monthly/quarterly resupply orders.
* Perform POS transactions, along with opening and closing duties.
* Answer customer inquiries and process patient payments via phone and walk-ins.
* Other duties as delegated by management.
Supervisory Responsibilities:
No direct reports.
Essential Skills and Experience:
Required:
* Effective interpersonal, time management, and organizational skills
* Excellent customer service skills
Preferred:
* Associate's degree in a related field of study.
* Experience in DME products and services
* Basic computer skills
Summary of Benefits at Winona Health:
At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:
Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers
For more details or specific information, visit our website or contact Human Resources
Internal Applicant Policy:
It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.
Disclaimer:
Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.
Customer Service Representative
Customer support representative job in Rochester, MN
Job Description
Customer Service Representative State Farm Agent Team Member (Must Obtain Insurance License) Job Type: Full-Time Compensation: Hourly Pay (Based on Experience) + Individual & Team Bonuses
Launch Your Insurance Career with Us! Are you a customer service professional looking for a meaningful career with growth potential? A successful State Farm Agent is seeking a motivated and personable individual to join their winning team as a Customer Service Representative. You dont need insurance experiencejust a passion for helping others and a desire to grow in a professional setting.
As part of our team, youll gain valuable experience, on-the-job training, and support to obtain your insurance licenses. Well invest in you so you can build a lasting and rewarding career in the insurance industry.
What Youll Do:
Build strong customer relationships through friendly, professional communication.
Assist with insurance policy changes, billing questions, claims processing, and coverage explanations
Educate customers on insurance options through needs-based conversations
Deliver exceptional service in every interaction
Maintain accurate records and follow up with customers as needed
What Youll Get:
Competitive hourly pay (commensurate with experience)
Individual performance bonuses and team-based incentives
Paid time off / vacation
Monthly contributions to a Roth IRA
Career growth opportunities within our agency
Support and reimbursement for obtaining all required insurance licenses
A fun, fast-paced, and positive team environment What Were Looking For:
Strong communication skills (written and verbal)
Customer-focused with a desire to help people
Organized, detail-oriented, and dependable
Proactive problem-solver who thrives in a team setting
Eager to learn and grow in a professional environment
Ability to multitask and manage time effectively
Must be able to obtain Property & Casualty and Life & Health insurance licenses (well help you get there!)
No insurance experience? No problem. If you bring the right attitude and drive, well provide the training, support, and guidance you need to succeed.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.
Apply Today to Start Your Journey!
If youre motivated to succeed and ready to build a career in insurance, wed love to hear from you. Submit your resume now, and well follow up with next steps.
Resident Services Center Representative - Charter House
Customer support representative job in Rochester, MN
Responsible for screening all visitors to Charter House and assist them in determining where they need to be as well as announce their arrival to the appropriate resident or staff contact. Denies access to unauthorized visitors and handles difficult situations arising from the denial including securing assistance if needed. Answers and directs all incoming telephone calls. Responsible for sorting all incoming mail, packages, and deliveries. Maintains inventory of wheelchairs & carts for residents and visitors. Provides information assistance to residents and visitors regarding Charter House, Mayo Clinic, and Rochester locations and services. Responds to all emergency situations (security, fire, weather, alarms, resident e-calls) by following established protocols. Performs administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists), using pager system, printing/copying/mailing, and other support tasks for Charter House department programs and activities.
Requires a high school diploma or high school equivalent (GED).
Formal vocational training in a secretarial or computer training course is preferred.
Work experience in a clerical or secretarial position is preferred;
Must possess proficiency on technical office equipment, including a computer and/or word processor, printer, telephone switchboard system, copier/scanner, fax machine or any other job specific office technology;
Requires clerical aptitude and an understanding of office practices including filing techniques, handling mail, preparation of charts, minutes, spreadsheets, reports and/or other job specific documents;
Must possess strong customer service skills which include good written and oral communication skills which contribute to a cooperative and productive atmosphere;
Must be able to work independently as job requires the ability to multi-task, prioritize, problem-solve, and display good judgment;
Must maintain strict confidentiality of information and exhibit good human relations skills, including the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility;
Must be adaptable/flexible in a changing work environment which requires working different shifts;
Must be willing to learn new things and continually upgrade skills.
Auto-ApplyCustomer Specialist/Delivery
Customer support representative job in Rochester, MN
Full-time Description
Pay
$23-$25
Responsibilities
The Delivery Driver is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include:
Delivering customers' furniture including assembly and installation of the furniture when required.
Inspecting furniture for flaws or damage.
Resolving customer complaints should they arise.
The Delivery Driver will inspect and clean the company vehicle to keep it presentable and functioning.
Other duties as assigned
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical.
Experience: 1-3 years related experience preferred.
Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment.
Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
Customer Service Rep(01959) - 106 S Main St
Customer support representative job in Austin, MN
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional Job Details
Additional Information
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
DME Sales & Service Specialist
Customer support representative job in Winona, MN
DME Sales and Service Specialist DME 0.9 FTE, 72 Hours Per Pay Period Hours scheduled between 8 am and 5 pm, Monday through Friday Weekends: No Holidays: No On Call: No
The DME Sales and Service Specialist is responsible for the sales, service, delivery, and education of durable medical equipment to the customers of Winona Home Medical.
Essential Duties & Responsibilities:
â Assist patients in the selection of available DME products.
Demonstrate and explain DME equipment for in-home use and obtain appropriate documentation. Complete pick-up and sanitation of equipment as needed.
Perform maintenance and repair of DME products per manufacturer's guidelines.
Assemble equipment and stock the retail sales floor.
Assist with the DME order intake process.
Contact eligible patients for monthly/quarterly resupply orders.
Perform POS transactions, along with opening and closing duties.
Answer customer inquiries and process patient payments via phone and walk-ins.
Other duties as delegated by management.
Supervisory Responsibilities:
No direct reports.
Essential Skills and Experience:
Required:
Effective interpersonal, time management, and organizational skills
Excellent customer service skills
Preferred:
Associate's degree in a related field of study.
Experience in DME products and services
Basic computer skills
Summary of Benefits at Winona Health:
At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:
Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers
For more details or specific information, visit our website or contact Human Resources
Internal Applicant Policy:
It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.
Disclaimer:
Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.