Director of customer care vs assistant supervisor

The differences between directors of customer care and assistant supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and an assistant supervisor. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $39,907 average annual salary of an assistant supervisor.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for an assistant supervisor are customer service, safety procedures, and direct supervision.

Director of customer care vs assistant supervisor overview

	Director Of Customer Care	Assistant Supervisor
Yearly salary	$125,654	$39,907
Hourly rate	$60.41	$19.19
Growth rate	6%	-
Number of jobs	88,687	32,901
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does an assistant supervisor do?

An assistant supervisor is responsible for assisting supervisors in various tasks and functioning as their point of contact to coordinate with employees in a company, ensuring that their needs are understood and relayed. Aside from overseeing the operations of workflow and workforce, an assistant supervisor's duties will also revolve around clerical tasks such as preparing reports and necessary documents, handling the leaves of employees, and other forms of correspondence. Furthermore, an assistant supervisor can also recruit and train staff, assign workload and verify documentation procedures.

Director of customer care vs assistant supervisor salary

Directors of customer care and assistant supervisors have different pay scales, as shown below.

	Director Of Customer Care	Assistant Supervisor
Average salary	$125,654	$39,907
Salary range	Between $89,000 And $176,000	Between $28,000 And $55,000
Highest paying City	Seattle, WA	Rochester, NY
Highest paying state	Washington	New York
Best paying company	Google	Emerson College
Best paying industry	Technology	Government

Differences between director of customer care and assistant supervisor education

There are a few differences between a director of customer care and an assistant supervisor in terms of educational background:

	Director Of Customer Care	Assistant Supervisor
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs assistant supervisor demographics

Here are the differences between directors of customer care' and assistant supervisors' demographics:

	Director Of Customer Care	Assistant Supervisor
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 53.0% Female, 47.0%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between director of customer care and assistant supervisor duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Assistant supervisor example responsibilities.

Interact with clients and manage client relationships, including escalate issues; team with executive leadership regarding strategy and operations.
Monitor and update admit status to maintain CMS compliance for place of service.
Facilitate and deliver training as required under CMS department guidelines including EJT, initiatives, and up training.
Implement menu plans to meet customers' requirements, ensuring availability of food items for those patrons with food allergies.
Report monthly/quarterly/annual reports in PowerPoint for presentation to clients and corporate executives.
Train faculty and students to create course relate videos/audio and PowerPoint presentations.

Director of customer care vs assistant supervisor skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common assistant supervisor skills

Customer Service, 23%
Safety Procedures, 12%
Direct Supervision, 11%
Payroll, 4%
CPR, 4%
Patient Care, 3%

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Director Of Customer Care
Director Of Customer Care vs Assistant Supervisor

Updated January 8, 2025

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