Director of customer care vs certified medical technician

The differences between directors of customer care and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a director of customer care, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Director of customer care vs certified medical technician overview

	Director Of Customer Care	Certified Medical Technician
Yearly salary	$125,654	$38,859
Hourly rate	$60.41	$18.68
Growth rate	6%	5%
Number of jobs	88,687	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 28%
Average age	47	44
Years of experience	6	12

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Director of customer care vs certified medical technician salary

Directors of customer care and certified medical technicians have different pay scales, as shown below.

	Director Of Customer Care	Certified Medical Technician
Average salary	$125,654	$38,859
Salary range	Between $89,000 And $176,000	Between $28,000 And $53,000
Highest paying City	Seattle, WA	Denton, TX
Highest paying state	Washington	Alaska
Best paying company	Google	Favorite Healthcare Staffing
Best paying industry	Technology	Health Care

Differences between director of customer care and certified medical technician education

There are a few differences between a director of customer care and a certified medical technician in terms of educational background:

	Director Of Customer Care	Certified Medical Technician
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	California State University - Bakersfield	University of Connecticut

Director of customer care vs certified medical technician demographics

Here are the differences between directors of customer care' and certified medical technicians' demographics:

	Director Of Customer Care	Certified Medical Technician
Average age	47	44
Gender ratio	Male, 57.8% Female, 42.2%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	8%	8%

Differences between director of customer care and certified medical technician duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Director of customer care vs certified medical technician skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Director Of Customer Care vs Certified Medical Technician

Updated January 8, 2025

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