Director of customer care vs director

The differences between directors of customer care and directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and a director. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $113,489 average annual salary of a director.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a director are healthcare, customer service, and oversight.

Director of customer care vs director overview

	Director Of Customer Care	Director
Yearly salary	$125,654	$113,489
Hourly rate	$60.41	$54.56
Growth rate	6%	8%
Number of jobs	88,687	230,711
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 64%
Average age	47	40
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a director do?

Directors work in show business, whether in a film, a television show, or a theatre production. They are responsible for bringing the material to life. They work with the writers to get a clear vision of how the production should look. They lead the production team in planning for the production, identifying filming or rehearsing schedules, casting for roles, and other aspects that need to be decided upon. Directors provide direction to the actors to ensure that the actors understand their role and will be able to effectively convey emotions to the audience. They also manage all other crew members and communicate their expectations clearly so that everyone on the set is working towards one vision.

Director of customer care vs director salary

Directors of customer care and directors have different pay scales, as shown below.

	Director Of Customer Care	Director
Average salary	$125,654	$113,489
Salary range	Between $89,000 And $176,000	Between $66,000 And $192,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Google	Mayo Clinic
Best paying industry	Technology	Finance

Differences between director of customer care and director education

There are a few differences between a director of customer care and a director in terms of educational background:

	Director Of Customer Care	Director
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Stanford University

Director of customer care vs director demographics

Here are the differences between directors of customer care' and directors' demographics:

	Director Of Customer Care	Director
Average age	47	40
Gender ratio	Male, 57.8% Female, 42.2%	Male, 53.2% Female, 46.8%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 7.9% Unknown, 5.6% Hispanic or Latino, 14.5% Asian, 6.4% White, 65.5% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	14%

Differences between director of customer care and director duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

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Director example responsibilities.

Manage water metering programs for NYC and national portfolio.
Collaborate with the CPA to manage financials and reporting / distribution to physicians.
Manage OEM manufacturing partners for making bulk solutions, product fills and final packaging.
Lead company's first deep-fill structural project, bring company into EPA compliance, establish effective QA-QC program.
Develop company website entirely as well as wrote and manage the SEO and upkeep for overall site maintenance.
Manage the company's hotel portfolio operations and assets, including renovation, new build, conversions, and rebranding.

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Director of customer care vs director skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common director skills

Healthcare, 10%
Customer Service, 10%
Oversight, 7%
Project Management, 6%
Human Resources, 4%
Business Development, 4%

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Updated January 8, 2025

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