Director of customer care vs executive director of operations

The differences between directors of customer care and executive directors of operations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and an executive director of operations. Additionally, an executive director of operations has an average salary of $131,945, which is higher than the $125,654 average annual salary of a director of customer care.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for an executive director of operations are operations management, customer satisfaction, and financial management.

Director of customer care vs executive director of operations overview

	Director Of Customer Care	Executive Director Of Operations
Yearly salary	$125,654	$131,945
Hourly rate	$60.41	$63.44
Growth rate	6%	6%
Number of jobs	88,687	194,783
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 63%
Average age	47	44
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does an executive director of operations do?

Executive Directors of Operations are top management employees of a nonprofit. They manage the whole operations of the company. They set annual strategic goals to bring the company closer to its vision. They oversee all of the company's programs and ensure that these programs are in line with the company's vision and mission. They also ensure that the partnerships formed with other organizations remain strong. As leaders, they are expected to motivate and inspire the employees to work well together. Executive Directors of Operations represent the company in external events, industry functions, and other activities.

Director of customer care vs executive director of operations salary

Directors of customer care and executive directors of operations have different pay scales, as shown below.

	Director Of Customer Care	Executive Director Of Operations
Average salary	$125,654	$131,945
Salary range	Between $89,000 And $176,000	Between $85,000 And $203,000
Highest paying City	Seattle, WA	Hartford, CT
Highest paying state	Washington	Connecticut
Best paying company	Google	Billings Clinic
Best paying industry	Technology	Finance

Differences between director of customer care and executive director of operations education

There are a few differences between a director of customer care and an executive director of operations in terms of educational background:

	Director Of Customer Care	Executive Director Of Operations
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Director of customer care vs executive director of operations demographics

Here are the differences between directors of customer care' and executive directors of operations' demographics:

	Director Of Customer Care	Executive Director Of Operations
Average age	47	44
Gender ratio	Male, 57.8% Female, 42.2%	Male, 64.1% Female, 35.9%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	10%

Differences between director of customer care and executive director of operations duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Executive director of operations example responsibilities.

Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
Design, implementation and parental oversight of local operational policies and processes.
Assure high-level supply chain management for distribution logistics purposes and direct clientele relations.
Advance to increasingly responsible positions, culminating in management role with oversight of company operations.
Direct $2.4 billion facility with over 1,200 associates to administer effective technology distribution and third-party logistics functions.
Develop numerous tactics, techniques and procedures necessary for the successful employment of reconnaissance aircraft supporting military combat forces.

Director of customer care vs executive director of operations skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common executive director of operations skills

Operations Management, 13%
Customer Satisfaction, 8%
Financial Management, 8%
Oversight, 7%
Medicare, 7%
Home Health, 6%

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Director Of Customer Care
Director Of Customer Care vs Executive Director Of Operations

Updated January 8, 2025

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