Director of customer care vs office manager

The differences between directors of customer care and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and an office manager. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $43,395 average annual salary of an office manager.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for an office manager are customer service, patients, and financial statements.

Director of customer care vs office manager overview

	Director Of Customer Care	Office Manager
Yearly salary	$125,654	$43,395
Hourly rate	$60.41	$20.86
Growth rate	6%	-8%
Number of jobs	88,687	53,712
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Director of customer care vs office manager salary

Directors of customer care and office managers have different pay scales, as shown below.

	Director Of Customer Care	Office Manager
Average salary	$125,654	$43,395
Salary range	Between $89,000 And $176,000	Between $30,000 And $62,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	New York
Best paying company	Google	Moody's
Best paying industry	Technology	Construction

Differences between director of customer care and office manager education

There are a few differences between a director of customer care and an office manager in terms of educational background:

	Director Of Customer Care	Office Manager
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs office manager demographics

Here are the differences between directors of customer care' and office managers' demographics:

	Director Of Customer Care	Office Manager
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 13.5% Female, 86.5%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between director of customer care and office manager duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Office manager example responsibilities.

Manage international team development of RFP for new MPLS global network services.
Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.

Director of customer care vs office manager skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common office manager skills

Customer Service, 19%
Patients, 13%
Financial Statements, 6%
Office Operations, 4%
Office Equipment, 4%
Scheduling Appointments, 4%

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Director Of Customer Care
Director Of Customer Care vs Office Manager

Updated January 8, 2025

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