Director of customer care vs service supervisor

The differences between directors of customer care and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and a service supervisor. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $52,539 average annual salary of a service supervisor.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Director of customer care vs service supervisor overview

	Director Of Customer Care	Service Supervisor
Yearly salary	$125,654	$52,539
Hourly rate	$60.41	$25.26
Growth rate	6%	6%
Number of jobs	88,687	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Director of customer care vs service supervisor salary

Directors of customer care and service supervisors have different pay scales, as shown below.

	Director Of Customer Care	Service Supervisor
Average salary	$125,654	$52,539
Salary range	Between $89,000 And $176,000	Between $34,000 And $80,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Google	Apple
Best paying industry	Technology	-

Differences between director of customer care and service supervisor education

There are a few differences between a director of customer care and a service supervisor in terms of educational background:

	Director Of Customer Care	Service Supervisor
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs service supervisor demographics

Here are the differences between directors of customer care' and service supervisors' demographics:

	Director Of Customer Care	Service Supervisor
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between director of customer care and service supervisor duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Director of customer care vs service supervisor skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Director Of Customer Care
Director Of Customer Care vs Service Supervisor

Updated January 8, 2025

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