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The differences between district leaders and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a district leader and a customer service manager. Additionally, a district leader has an average salary of $79,496, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a district leader include customer service, sales presentations and direct reports. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| District Leader | Customer Service Manager | |
| Yearly salary | $79,496 | $61,487 |
| Hourly rate | $38.22 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 117,708 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 46% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The duties of a district leader depend on their line of work or industry of employment. However, their responsibilities typically include setting goals and guidelines, managing different offices, reviewing regular progress reports, coordinating managers, liaising with internal and external parties, and developing strategies to optimize services and operations. They must also respond to issues and concerns, resolving them promptly and professionally. Moreover, a district leader must lead and encourage staff to reach goals, all while implementing the organization's policies and regulations.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
District leaders and customer service managers have different pay scales, as shown below.
| District Leader | Customer Service Manager | |
| Average salary | $79,496 | $61,487 |
| Salary range | Between $44,000 And $141,000 | Between $35,000 And $105,000 |
| Highest paying City | Norfolk, VA | Washington, DC |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Vertex Pharmaceuticals | KLA |
| Best paying industry | Hospitality | Manufacturing |
There are a few differences between a district leader and a customer service manager in terms of educational background:
| District Leader | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between district leaders' and customer service managers' demographics:
| District Leader | Customer Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 60.1% Female, 39.9% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |