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Dsl technical support vs technical support specialist

The differences between dsl technical supports and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technical support and a technical support specialist. Additionally, an dsl technical support has an average salary of $78,388, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for an dsl technical support include customer service, inbound calls and technical support calls. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Dsl technical support vs technical support specialist overview

DSL Technical SupportTechnical Support Specialist
Yearly salary$78,388$48,667
Hourly rate$37.69$23.40
Growth rate10%10%
Number of jobs132,002157,425
Job satisfaction-4.6
Most common degreeAssociate Degree, 39%Bachelor's Degree, 50%
Average age4242
Years of experience22

Dsl technical support vs technical support specialist salary

Dsl technical supports and technical support specialists have different pay scales, as shown below.

DSL Technical SupportTechnical Support Specialist
Average salary$78,388$48,667
Salary rangeBetween $43,000 And $139,000Between $30,000 And $76,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Finance

Differences between dsl technical support and technical support specialist education

There are a few differences between an dsl technical support and a technical support specialist in terms of educational background:

DSL Technical SupportTechnical Support Specialist
Most common degreeAssociate Degree, 39%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Dsl technical support vs technical support specialist demographics

Here are the differences between dsl technical supports' and technical support specialists' demographics:

DSL Technical SupportTechnical Support Specialist
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technical support and technical support specialist duties and responsibilities

Dsl technical support example responsibilities.

  • Design, implement, manage and document network security configurations for firewalls.
  • Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
  • Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
  • Configure and deploy computer workstations and loaner equipment to end-users.
  • Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
  • Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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Dsl technical support vs technical support specialist skills

Common dsl technical support skills
  • Customer Service, 12%
  • Inbound Calls, 9%
  • Technical Support Calls, 7%
  • Email Creation, 7%
  • Windows, 7%
  • Connectivity Issues, 6%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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