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The differences between field service specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field service specialist and a client support specialist. Additionally, a field service specialist has an average salary of $51,832, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a field service specialist include customer satisfaction, provide customer support and customer support. The most important skills for a client support specialist are customer service, client support, and client service.
| Field Service Specialist | Client Support Specialist | |
| Yearly salary | $51,832 | $39,585 |
| Hourly rate | $24.92 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,134 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Field service specialists and client support specialists have different pay scales, as shown below.
| Field Service Specialist | Client Support Specialist | |
| Average salary | $51,832 | $39,585 |
| Salary range | Between $33,000 And $81,000 | Between $29,000 And $53,000 |
| Highest paying City | Palo Alto, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | SAP | NTT Data International L.L.C. |
| Best paying industry | - | Manufacturing |
There are a few differences between a field service specialist and a client support specialist in terms of educational background:
| Field Service Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 62% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field service specialists' and client support specialists' demographics:
| Field Service Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.8% Female, 11.2% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |